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    Histórico de interrupções do Accredible

    51 Accredible incidents · Here 2020 — official updates, affected components, duration and resolution details.

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    Disrupção do Serviço de Análise (Região da UE)

    Início 19 Here 2026 da 06:15 UTC · 3h 9m

    OutageMajor incident
    Componentes afetados
    EU - Analytics
    1. 19 Here 2026 da 06:15 UTCinvestigating

      Estamos actualmente a investigar esta questão.

    2. 19 Here 2026 da 07:16 UTCmonitoring

      Foi implementada uma correção e estamos monitorando os resultados.

    3. 19 Here 2026 da 07:18 UTCmonitoring

      Continuamos monitorando quaisquer outros problemas.

    4. 19 Here 2026 da 09:24 UTCresolved

      Este incidente foi resolvido.

    Traduzido automaticamente da atualização oficial do incidente.

    Tempo de inatividade da API dos EUA intermitente

    Início 5 Eost 2026 da 08:08 UTC · 21m

    OutageMajor incident
    Componentes afetados
    USA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 5 Eost 2026 da 08:08 UTCinvestigating

      We are investigating the issue.

    2. 5 Eost 2026 da 08:12 UTCinvestigating

      The API is operational, but we are still confirming root cause.

    3. 5 Eost 2026 da 08:25 UTCmonitoring

      We have identified the cause, and are working on future prevention.

    4. 5 Eost 2026 da 08:29 UTCresolved

      This incident has been resolved.

    Traduzido automaticamente da atualização oficial do incidente.

    Analytics Service (US Region) Partial Outage

    Início 8 Mae 2026 da 05:42 UTC · 9h 59m

    OutageMajor incident
    Componentes afetados
    AWS ec2-us-east-1USA - Analytics
    1. 8 Mae 2026 da 05:42 UTCinvestigating

      We are currently investigating this issue.

    2. 8 Mae 2026 da 08:38 UTCinvestigating

      We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.

    3. 8 Mae 2026 da 09:14 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 8 Mae 2026 da 14:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 8 Mae 2026 da 14:31 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 8 Mae 2026 da 15:41 UTCresolved

      The incident has been resolved and all our services are fully functional now.

    PDF Image rendering issue - EU server

    Início 24 Cʼhwevrer 2026 da 10:33 UTC · 12m

    Pending
    Componentes afetados
    EU - Rendering (PDF & Image)
    1. 24 Cʼhwevrer 2026 da 10:33 UTCidentified

      We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.

    2. 24 Cʼhwevrer 2026 da 10:45 UTCresolved

      This issue has been resolved. The issue lasted approximately 30 mins.

    Partial System outage - Third party service outage

    Início 18 Du 2025 da 12:08 UTC · 5h 42m

    OutageMajor incident
    Componentes afetados
    USA - IntegrationsSandbox - IntegrationsEU - Rendering (PDF & Image)Sandbox - Wallet PassesSandbox - DashboardUSA - Rendering (PDF & Image)USA - Spotlight DirectoryEU - Wallet PassesSandbox - AnalyticsEU - CredentialsUSA - CredentialsUSA - Wallet PassesEU - Spotlight DirectoryEU - IntegrationsSandbox - CredentialsUSA - AnalyticsEU - AnalyticsSandbox - Spotlight DirectorySandbox - Rendering (PDF & Image)EU - DashboardUSA - Dashboard
    1. 18 Du 2025 da 12:08 UTCinvestigating

      Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/

    2. 18 Du 2025 da 14:53 UTCmonitoring

      Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.

    3. 18 Du 2025 da 17:50 UTCresolved

      Our Third-Party provider has confirmed that this issue has been resolved.

    Analytics Pages Not Loading - Third-Party service partial outage

    Início 20 Here 2025 da 10:50 UTC · 18h 39m

    IssuesMinor incident
    Componentes afetados
    AWS ec2-us-east-1USA - Analytics
    1. 20 Here 2025 da 10:50 UTCmonitoring

      Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    2. 20 Here 2025 da 16:50 UTCmonitoring

      Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    3. 21 Here 2025 da 05:30 UTCresolved

      This incident has been resolved.

    Spreadsheet Upload error - Create Credentials

    Início 6 Here 2025 da 14:34 UTC · 30m

    IssuesMinor incident
    Componentes afetados
    EU - CredentialsUSA - CredentialsSandbox - Credentials
    1. 6 Here 2025 da 14:34 UTCidentified

      We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.

    2. 6 Here 2025 da 14:59 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 6 Here 2025 da 15:04 UTCresolved

      Issue has been resolved

    Performance Degradation for the PWL Domains on USA - Credentials server

    Início 17 Gwengolo 2025 da 15:00 UTC · 0m

    IssuesMinor incident
    1. 17 Gwengolo 2025 da 16:35 UTCresolved

      We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

    US Platform Performance Degredation

    Início 11 Gwengolo 2025 da 15:25 UTC · 3h 36m

    OutageMajor incident
    Componentes afetados
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - APIUSA - Dashboard
    1. 11 Gwengolo 2025 da 15:25 UTCinvestigating

      We are currently investigating this issue.

    2. 11 Gwengolo 2025 da 16:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11 Gwengolo 2025 da 18:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 11 Gwengolo 2025 da 19:01 UTCresolved

      This incident has been resolved.

    System outage - US Server

    Início 3 Gwengolo 2025 da 13:00 UTC · 0m

    OutageMajor incident
    1. 3 Gwengolo 2025 da 13:47 UTCresolved

      We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

    Degraded performance on EU

    Início 3 Gouere 2025 da 08:27 UTC · 3h 5m

    IssuesMinor incident
    Componentes afetados
    EU - Rendering (PDF & Image)EU - APIEU - Wallet PassesEU - CredentialsEU - Spotlight DirectoryEU - IntegrationsEU - AnalyticsEU - Dashboard
    1. 3 Gouere 2025 da 08:27 UTCinvestigating

      We are currently investigating this issue.

    2. 3 Gouere 2025 da 09:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 Gouere 2025 da 09:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 Gouere 2025 da 11:32 UTCresolved

      This incident has been resolved.

    Spotlight Directory page is not loading

    Início 6 Mezheven 2025 da 15:03 UTC · 0m

    Pending
    Componentes afetados
    USA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight Directory
    1. 6 Mezheven 2025 da 15:03 UTCresolved

      Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

    Email delivery delays

    Início 8 Genver 2025 da 12:36 UTC · 52m

    OutageMajor incident
    Componentes afetados
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 8 Genver 2025 da 12:36 UTCidentified

      We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    2. 8 Genver 2025 da 13:28 UTCresolved

      This incident has been resolved.

    Recipient Activity page is not loading

    Início 6 Genver 2025 da 13:19 UTC · 28m

    IssuesMinor incident
    Componentes afetados
    USA - AnalyticsEU - Analytics
    1. 6 Genver 2025 da 13:19 UTCinvestigating

      We are currently investigating this issue.

    2. 6 Genver 2025 da 13:23 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6 Genver 2025 da 13:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 6 Genver 2025 da 13:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6 Genver 2025 da 13:47 UTCresolved

      This incident has been resolved.

    Partial outage

    Início 20 Du 2024 da 14:48 UTC · 3h 12m

    OutageMajor incident
    Componentes afetados
    USA - Analytics
    1. 20 Du 2024 da 14:48 UTCidentified

      We have partial outage - Some users are not able to access analytics

    2. 20 Du 2024 da 17:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 Du 2024 da 18:00 UTCresolved

      This incident has been resolved.

    Insights Analytics Outage on US Region

    Início 20 Du 2024 da 10:06 UTC · 1h 37m

    OutageMajor incident
    Componentes afetados
    USA - Analytics
    1. 20 Du 2024 da 10:06 UTCinvestigating

      We are currently investigating this issue.

    2. 20 Du 2024 da 10:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 Du 2024 da 10:20 UTCmonitoring

      We have identified and fixed the issue. Now we are monitoring the the stability of the systems.

    4. 20 Du 2024 da 11:43 UTCresolved

      This incident has been resolved.

    Email delivery delays

    Início 14 Du 2024 da 16:45 UTC · 3h 41m

    OutageMajor incident
    Componentes afetados
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 14 Du 2024 da 16:45 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 14 Du 2024 da 17:08 UTCidentified

      We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    3. 14 Du 2024 da 20:27 UTCresolved

      This incident has been resolved.

    Slow running background jobs

    Início 6 Du 2024 da 20:07 UTC · 1h 4m

    IssuesMinor incident
    Componentes afetados
    USA - APIUSA - Dashboard
    1. 6 Du 2024 da 20:07 UTCmonitoring

      We are seeing delays in background processing such as email delivery.

    2. 6 Du 2024 da 21:11 UTCresolved

      This incident has been resolved.

    Analytics Service (EU Region) Disruption

    Início 6 Du 2024 da 15:14 UTC · 59m

    OutageMajor incident
    Componentes afetados
    EU - Analytics
    1. 6 Du 2024 da 15:14 UTCinvestigating

      We are currently investigating this issue.

    2. 6 Du 2024 da 15:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 Du 2024 da 15:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 Du 2024 da 16:13 UTCresolved

      This incident has been resolved.

    System outage

    Início 8 Here 2024 da 12:40 UTC · 3h 10m

    OutageCritical incident
    Componentes afetados
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 8 Here 2024 da 12:40 UTCinvestigating

      We are currently investigating this issue.

    2. 8 Here 2024 da 12:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 Here 2024 da 15:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 8 Here 2024 da 15:50 UTCresolved

      This incident has been resolved.