Histórico de interrupções do Affirm

1. 22 Mezheven 2026 da 14:36 UTCmonitoring

   Vimos uma degradação do nosso fluxo de checkout como resultado do nosso fornecedor de CDN e acreditamos que foi atenuado. As nossas equipas continuam a monitorizar antes de confirmarem a recuperação completa.

2. 22 Mezheven 2026 da 15:06 UTCresolved

   A degradação do fluxo de saída causada pelo nosso fornecedor de CDN foi resolvida. As nossas equipas confirmaram a recuperação completa e o serviço normal voltou.

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Mezheven 2026 da 23:22 UTCinvestigating

   We are currently investigating an issue with the confirm_loan endpoint in the Affirm US sandbox. We will update further as scope and root cause are uncovered.

2. 18 Mezheven 2026 da 00:05 UTCinvestigating

   We are continuing to investigate the root cause of this issue. We are comparing successful and non-successful sandbox loan confirmations to understand potential mitigations.

3. 18 Mezheven 2026 da 00:16 UTCmonitoring

   A fix has been implemented and we are now monitoring the results.

4. 18 Mezheven 2026 da 00:44 UTCresolved

   This incident has been resolved.

1. 10 Mezheven 2026 da 15:06 UTCinvestigating

   We are experiencing a degradation in our checkout flow for users in Canada.

2. 10 Mezheven 2026 da 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 Mezheven 2026 da 15:35 UTCinvestigating

   Our teams are still investigating the root cause of the issue. We will provide an update as soon as possible.

4. 10 Mezheven 2026 da 15:45 UTCmonitoring

   The errors within the checkout flow have resolved and the issue has been mitigated. Our teams are continuing to monitor before confirming full recovery.

5. 10 Mezheven 2026 da 15:58 UTCresolved

   The checkout service has remained operational. This incident is now resolved.

1. 4 Mezheven 2026 da 08:01 UTCinvestigating

   The Affirm team has observed degradation in some US checkouts and is currently investigating.

2. 4 Mezheven 2026 da 09:15 UTCmonitoring

   A fix has been implemented and we are monitoring recovery.

3. 4 Mezheven 2026 da 09:35 UTCmonitoring

   Services have been restored.

4. 4 Mezheven 2026 da 09:36 UTCresolved

   Services have been restored.

1. 3 Mezheven 2026 da 19:00 UTCidentified

   We have identified the cause of the disruption to our Sandbox APIs and we are currently attempting to fix the issue.

2. 3 Mezheven 2026 da 19:47 UTCidentified

   We are continuing to work on a fix for this issue.

3. 3 Mezheven 2026 da 20:36 UTCmonitoring

   We have implemented a fix and have seen a recovery in the availability of our Sandbox APIs. We will continue to monitor the situation to ensure that our systems are fully operational.

4. 3 Mezheven 2026 da 20:49 UTCresolved

   Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.

1. 8 Mae 2026 da 00:12 UTCinvestigating

   We are currently experiencing elevated latency across our services leading to timeouts and errors. We are actively investigating the issue.

2. 8 Mae 2026 da 00:30 UTCidentified

   We are currently experiencing elevated latency to our services. This has been traced to an issue with our cloud service provider, and our team is actively working toward resolution.

3. 8 Mae 2026 da 00:58 UTCidentified

   We continue to experience elevated latency across our services. Error rates have decreased, though response times remain slower than normal. This is due to an issue with our cloud service provider, who is actively working toward a full resolution.

4. 8 Mae 2026 da 01:31 UTCidentified

   We continue to experience elevated latency across our services, though error rates remain decreased. Our cloud service provider is actively working toward a full resolution.

5. 8 Mae 2026 da 02:19 UTCidentified

   We continue to experience elevated latency across our services, with sporadic increases in error rates throughout the duration of this incident. Our cloud service provider is actively working toward a full resolution.

6. 8 Mae 2026 da 02:43 UTCmonitoring

   We are seeing improved latency across our services and response times are trending back toward normal. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

7. 8 Mae 2026 da 03:26 UTCmonitoring

   We experienced a slight increase in errors and latency, which has since subsided. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

8. 8 Mae 2026 da 08:00 UTCmonitoring

   Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

9. 8 Mae 2026 da 08:50 UTCmonitoring

   Latency and overall performance remain stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

10. 8 Mae 2026 da 09:59 UTCmonitoring

    We are experiencing an increase in errors and latency. We are continuing to monitor while we await final confirmation of resolution from our cloud service provider.

11. 8 Mae 2026 da 11:11 UTCmonitoring

    Latency and overall performance remain stabilized. We are continuing to monitor while our cloud service provider fully resolves the issue.

12. 8 Mae 2026 da 13:38 UTCmonitoring

    Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue.

13. 8 Mae 2026 da 15:30 UTCmonitoring

    Affirm Latency and overall performance remain stable. We are still awaiting full confirmation from our cloud service provider before declaring the incident resolved.

14. 8 Mae 2026 da 16:39 UTCmonitoring

    We continue to receive positive signal from our cloud service provider. Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.

15. 8 Mae 2026 da 17:31 UTCmonitoring

    Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.

16. 8 Mae 2026 da 19:31 UTCmonitoring

    We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable.

17. 8 Mae 2026 da 21:55 UTCmonitoring

    Our cloud service provider has notified us that full resolution will require some time to finalize. As Affirm's latency and performance have remained stable throughout the day, we will update on Affirm's status when we receive an all-clear signal from the service provider or we see a regression in service health.

18. 9 Mae 2026 da 03:20 UTCresolved

    Our cloud service provider has confirmed operations are fully restored and we are seeing continued healthy observability on our end. Incident resolved.

1. 18 Ebrel 2026 da 02:15 UTCinvestigating

   We are currently investigating an increase in our SMS PIN retry rate affecting Affirm Checkout in the US

2. 18 Ebrel 2026 da 02:43 UTCidentified

   We have identified the cause of the SMS retry rate and are investigating potential mitigations.

3. 18 Ebrel 2026 da 03:03 UTCidentified

   We are still observing elevated PIN retry rates for users in US. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.

4. 18 Ebrel 2026 da 04:15 UTCidentified

   PIN retry rates for users in US remain unchanged. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.

5. 18 Ebrel 2026 da 05:37 UTCmonitoring

   We were able to cutover traffic to a recovered SMS service and have observed recovery. We will continue to monitor before resolving the incident.

6. 18 Ebrel 2026 da 16:31 UTCresolved

   This incident has been resolved.

1. 4 Meurzh 2026 da 23:36 UTCinvestigating

   We are currently investigating a degradation to loan authorization rate, indicating an issue in the checkout flow. We will update with new findings as soon as possible

2. 4 Meurzh 2026 da 23:47 UTCidentified

   We have performed a mitigation and have observed checkout availability recovery for all merchants. We will monitor to ensure stability.

3. 5 Meurzh 2026 da 00:38 UTCmonitoring

   We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue.

4. 5 Meurzh 2026 da 01:15 UTCmonitoring

   Affirm's systems remain stable and we are making progress determining root cause. More updates will come shortly.

5. 5 Meurzh 2026 da 02:03 UTCmonitoring

   We are implementing a permanent fix to the mitigated issue. Checkout activity remains healthy. We will monitor the results and resolve the incident once efficacy of said fix has been confirmed.

6. 5 Meurzh 2026 da 03:11 UTCresolved

   This incident has been resolved.

1. 12 Cʼhwevrer 2026 da 18:20 UTCinvestigating

   We are currently investigating this issue

2. 12 Cʼhwevrer 2026 da 19:18 UTCmonitoring

   We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.

3. 12 Cʼhwevrer 2026 da 19:43 UTCresolved

   This incident has been resolved.

1. 29 Genver 2026 da 17:35 UTCinvestigating

   We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard. Our engineering team is working to restore event processing.

2. 29 Genver 2026 da 18:16 UTCresolved

   The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience.

1. 22 Genver 2026 da 15:40 UTCinvestigating

   We are currently experiencing a drop in checkout availability. We are working on identifying the root cause to return service as soon as possible. We will update as soon as we can.

2. 22 Genver 2026 da 15:52 UTCinvestigating

   We have seen a recovery in our services but we are still monitoring and investigating the root cause of the issue. We will provide an update as soon as possible.

3. 22 Genver 2026 da 16:22 UTCmonitoring

   We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.

4. 22 Genver 2026 da 16:32 UTCresolved

   Our services have maintained operational. This incident is now resolved.

1. 14 Genver 2026 da 17:48 UTCidentified

   We are observing authentication issues for some consumers related to ongoing nation-wide carrier disruptions.

2. 14 Genver 2026 da 18:10 UTCmonitoring

   We will continue to monitor the situation to ensure performance remains stable.

3. 14 Genver 2026 da 23:08 UTCmonitoring

   We are continuing to monitor the situation to ensure performance remains stable.

4. 15 Genver 2026 da 03:46 UTCresolved

   This incident has been resolved.

1. 7 Genver 2026 da 07:45 UTCidentified

   We've identified the source of the degradation in Affirm Checkout and we are working on a mitigation

2. 7 Genver 2026 da 07:49 UTCmonitoring

   We've deployed a mitigation, throughput is recovering and are actively monitoring.

3. 7 Genver 2026 da 07:51 UTCresolved

   This incident has been resolved.

1. 11 Kerzu 2025 da 18:30 UTCmonitoring

   We are currently in a monitoring state.

2. 12 Kerzu 2025 da 18:22 UTCresolved

   This incident has been resolved.

1. 5 Kerzu 2025 da 09:15 UTCidentified

   We are currently experiencing a degradation in all Affirm API's for users. Our engineering team is working to identify the root cause and implement a solution as soon as possible.

2. 5 Kerzu 2025 da 09:33 UTCmonitoring

   We are seeing recovery, but will continue to monitor.

3. 5 Kerzu 2025 da 09:54 UTCresolved

   This incident has been resolved and we are fully recovered.

1. 4 Kerzu 2025 da 02:19 UTCinvestigating

   We are investigating increased API error rates in the US-EAST-1 Region.

2. 4 Kerzu 2025 da 02:36 UTCidentified

   We have identified the root cause of the service disruption and are actively working on a mitigation.

3. 4 Kerzu 2025 da 03:05 UTCmonitoring

   We have not seen a recurrence since approximately 18:20 pm PT and are continuing to monitor our dashboards.

4. 4 Kerzu 2025 da 05:20 UTCresolved

   This incident has been resolved.

1. 3 Kerzu 2025 da 18:18 UTCinvestigating

   We are investigating increased API error rates in the US-EAST-1 Region.

2. 3 Kerzu 2025 da 18:19 UTCidentified

   We identified what's causing this increased API error rates in the US-EAST-1 Region and currently working to mitigate.

3. 3 Kerzu 2025 da 19:02 UTCmonitoring

   We are seeing recovery across all endpoints - we will keep monitoring for full resolution.

4. 3 Kerzu 2025 da 20:02 UTCresolved

   This incident is resolved now.

1. 18 Du 2025 da 17:11 UTCinvestigating

   We have detected intermittent API latency and are actively investigating.

2. 18 Du 2025 da 17:30 UTCresolved

   The latency was related to a disruption on a core infrastructure provider. We are observing full recovery.

1. 18 Du 2025 da 14:07 UTCinvestigating

   We are investigating a sudden drop in all successful traffic to Affirm services in the US, CA and UK

2. 18 Du 2025 da 14:08 UTCidentified

   Our teams have confirmed that the degradation is a result of a widespread issue impacting a core infrastructure provider. We are monitoring the situation closely and will update in the next 30 minutes.

3. 18 Du 2025 da 14:48 UTCmonitoring

   Service is being restored and we expect full resolution shortly.

4. 18 Du 2025 da 15:28 UTCresolved

   This issue has been resolved and full service has been restored

1. 10 Du 2025 da 17:11 UTCinvestigating

   We are investigating an increase in latency in our checkout flow. We will provide additional updates as soon as possible.

2. 10 Du 2025 da 17:23 UTCmonitoring

   Our teams have mitigated the impact to latency and availability has returned to normal. We will continue monitoring to ensure our services maintain operational.

3. 10 Du 2025 da 17:27 UTCresolved

   Our services have maintained operational so this incident is now resolved.