Histórico de interrupções do Afterpay

1. 23 Gwengolo 2026 da 00:46 UTCmonitoring

   Alguns consumidores de Afterpay nos EUA experimentaram problemas intermitentes ao tentar verificar em sites de comerciantes. Os utilizadores afectados podem não ter conseguido obter um limite de despesa ou concluir uma compra. A questão foi causada por uma interrupção interna do banco de dados que impacta temporariamente os serviços de ordem. Identificamos e mitigamos a causa raiz e continuamos a monitorar.

2. 23 Gwengolo 2026 da 01:05 UTCresolved

   Confirmamos que os serviços de check-out estão totalmente operacionais. Obrigado pela vossa paciência.

Traduzido automaticamente da atualização oficial do incidente.

1. 3 Gwengolo 2026 da 00:27 UTCinvestigating

   > Atualmente estamos passando por uma perturbação que está afetando alguma de nossa capacidade de responder a perguntas de suporte ao cliente. Nossa equipe está trabalhando ativamente para resolver esta questão o mais rápido possível. Agradecemos a sua paciência e forneceremos atualizações à medida que mais informações estiverem disponíveis.

2. 3 Gwengolo 2026 da 01:55 UTCresolved

   A perturbação que afeta nossa capacidade de responder às perguntas de suporte ao cliente foi resolvida. Nossa equipe está de volta online e manuseando contatos normalmente. Pedimos desculpas por qualquer atraso que você tenha experimentado e obrigado pela sua paciência.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Eost 2026 da 04:45 UTCinvestigating

   Estamos atualmente experimentando interrupções intermitentes com processamento de pagamento Mastercard. Como solução alternativa, recomendamos que os clientes usem uma forma de pagamento sem cartão se disponível. Sua capacidade de aceitar pagamentos é nossa prioridade e nossa equipe de engenharia está investigando este problema. Agradecemos a sua paciência durante esta interrupção.

2. 15 Eost 2026 da 05:55 UTCresolved

   O problema anterior com processamento de pagamento Mastercard agora resolvido. Agradecemos a sua paciência ao longo deste processo de resolução.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Gouere 2026 da 22:46 UTCinvestigating

   Atualmente estamos experimentando um problema com nosso chat de suporte no aplicativo onde as respostas podem não ser exibidas. Se precisar de assistência, contacte-nos por e-mail ou telefone. EUA: 1 833 844 8095 Canadá: 1 833 918 6111 Austrália: Nova Zelândia: Pedimos desculpas pelo inconveniente e estamos trabalhando para resolver isso o mais rápido possível.

2. 20 Gouere 2026 da 23:32 UTCresolved

   Nossa equipe resolveu o problema anterior com chat de suporte no aplicativo. Agradecemos a sua paciência enquanto trabalhávamos para resolver esta questão.

Traduzido automaticamente da atualização oficial do incidente.

1. 10 Gouere 2026 da 18:09 UTCinvestigating

   We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.

2. 10 Gouere 2026 da 18:21 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 3 Gouere 2026 da 00:21 UTCinvestigating

   We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.

2. 3 Gouere 2026 da 00:45 UTCidentified

   We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.

3. 3 Gouere 2026 da 03:41 UTCmonitoring

   Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.

4. 3 Gouere 2026 da 04:13 UTCresolved

   Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

1. 2 Gouere 2026 da 05:24 UTCidentified

   We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.

2. 2 Gouere 2026 da 05:57 UTCresolved

   The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.

1. 8 Mae 2026 da 04:17 UTCidentified

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 Mae 2026 da 05:37 UTCidentified

   In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.

3. 8 Mae 2026 da 06:37 UTCmonitoring

   Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.

4. 8 Mae 2026 da 13:32 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 8 Mae 2026 da 03:20 UTCinvestigating

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 Mae 2026 da 03:28 UTCmonitoring

   Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.

3. 8 Mae 2026 da 03:35 UTCresolved

   Service has returned to normal.

1. 8 Mae 2026 da 00:45 UTCinvestigating

   We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.

2. 8 Mae 2026 da 01:10 UTCidentified

   An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.

3. 8 Mae 2026 da 01:27 UTCmonitoring

   Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.

4. 8 Mae 2026 da 02:08 UTCresolved

   Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.

1. 6 Mae 2026 da 18:37 UTCinvestigating

   We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services

2. 6 Mae 2026 da 18:56 UTCresolved

   We can confirm that this issue is now resolved.

1. 20 Meurzh 2026 da 02:53 UTCinvestigating

   ``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```

2. 20 Meurzh 2026 da 03:30 UTCresolved

   Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.

1. 18 Cʼhwevrer 2026 da 09:45 UTCresolved

   Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.

2. 18 Cʼhwevrer 2026 da 09:45 UTCidentified

   Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.

3. 18 Cʼhwevrer 2026 da 09:45 UTCidentified

   We are actively working to restore service following the degradation. We apologise for the inconvenience.

4. 18 Cʼhwevrer 2026 da 09:45 UTCidentified

   We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.

5. 18 Cʼhwevrer 2026 da 09:45 UTCinvestigating

   We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.

1. 18 Cʼhwevrer 2026 da 09:45 UTCinvestigating

   We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.

2. 18 Cʼhwevrer 2026 da 09:45 UTCinvestigating

   The degradation continues. The team is actively responding and is continuing to investigate.

3. 18 Cʼhwevrer 2026 da 09:45 UTCinvestigating

   The team is actively investigating the issue.

4. 18 Cʼhwevrer 2026 da 09:45 UTCmonitoring

   Service has been restored in AU. Restoration efforts are still ongoing for other regions.

5. 18 Cʼhwevrer 2026 da 09:45 UTCresolved

   Services is now restored for both AU & US and we will continue to monitor.

6. 18 Cʼhwevrer 2026 da 09:45 UTCinvestigating

   Service has degraded across all environments again. The team is working to restore stability.

7. 18 Cʼhwevrer 2026 da 09:45 UTCresolved

   Services is now restored and we will continue to monitor.

8. 18 Cʼhwevrer 2026 da 09:45 UTCinvestigating

   Service in the US has degraded again. The team is actively working to restore stability.

9. 18 Cʼhwevrer 2026 da 09:45 UTCidentified

   The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.

10. 18 Cʼhwevrer 2026 da 09:45 UTCresolved

    Service is now restored. We will continue to monitor the service to ensure availability.

11. 18 Cʼhwevrer 2026 da 09:45 UTCidentified

    Degradation remains in US regions, the team continue to respond and work to restore full service.

12. 18 Cʼhwevrer 2026 da 09:45 UTCmonitoring

    Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.

13. 18 Cʼhwevrer 2026 da 09:45 UTCidentified

    The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.

1. 18 Cʼhwevrer 2026 da 09:45 UTCresolved

   Services is now restored. We will continue to monitor the service to ensure service availability.

2. 18 Cʼhwevrer 2026 da 09:45 UTCinvestigating

   We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.