11 Afterpay incidents · Here 2025 — official updates, affected components, duration and resolution details.
We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.
Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.
We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.
We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.
Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.
Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.
We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.
The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.
Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.
Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.
We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.
Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.
Service has returned to normal.
We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.
An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.
Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.
Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.
We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services
We can confirm that this issue is now resolved.
``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```
Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.
Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.
Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.
We are actively working to restore service following the degradation. We apologise for the inconvenience.
We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.
We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.
Services is now restored and we will continue to monitor.
Service is now restored. We will continue to monitor the service to ensure availability.
Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.
The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.
Degradation remains in US regions, the team continue to respond and work to restore full service.
The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.
Service in the US has degraded again. The team is actively working to restore stability.
Service has degraded across all environments again. The team is working to restore stability.
Services is now restored for both AU & US and we will continue to monitor.
Service has been restored in AU. Restoration efforts are still ongoing for other regions.
The team is actively investigating the issue.
The degradation continues. The team is actively responding and is continuing to investigate.
We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.
Services is now restored. We will continue to monitor the service to ensure service availability.
We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.