Histórico de interrupções do Alertmedia

1. 1 Gwengolo 2026 da 16:40 UTCidentified

   Identificamos um problema com um dos nossos provedores de mensagens (Twilio) que está impactando a entrega de algumas mensagens SMS e entrega de voz da plataforma (notificações, alertas de ameaça, resposta incidente, avisos de risco de viagem). Nossa equipe de Engenharia está investigando e revisando impactos e potenciais mitigação. Estamos a trabalhar com o Twilio para acompanhar a questão. Página de estado de Twilio: https://status.twilio.com/ Cerca de 10% da mensagem SMS estão falhando.

2. 1 Gwengolo 2026 da 17:20 UTCidentified

   Continuamos a acompanhar a questão com o Twilio. A questão da entrega de voz foi identificada e uma correção está sendo implantada. O problema dos atrasos de SMS foi identificado e os engenheiros estão trabalhando em uma correção. Página de estado de Twilio: https://status.twilio.com/

3. 1 Gwengolo 2026 da 17:36 UTCmonitoring

   As correções foram aplicadas para SMS e Voz e estamos começando a ver uma redução nas taxas de erro. Funcionalidade para Voz e SMS voltando ao normal. Continuaremos a acompanhar a questão. Página de estado de Twilio: https://status.twilio.com/

4. 1 Gwengolo 2026 da 18:26 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 4 Mezheven 2026 da 21:05 UTCinvestigating

   We are aware of some users experiencing issues with login in via mobile for both Android and iOS systems. The web app is working as expected. The team is investigating

2. 4 Mezheven 2026 da 23:11 UTCinvestigating

   We are continuing to investigate the issue

3. 5 Mezheven 2026 da 00:07 UTCidentified

   The issue has been identified and we are working to resolve this issue for customers as soon as possible

4. 5 Mezheven 2026 da 02:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 Mezheven 2026 da 14:19 UTCresolved

   This incident has been resolved.

1. 3 Mezheven 2026 da 19:14 UTCidentified

   We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

2. 3 Mezheven 2026 da 21:03 UTCmonitoring

   We are currently deploying a fix for this issue.

3. 4 Mezheven 2026 da 02:09 UTCresolved

   This incident has been resolved.

1. 14 Genver 2026 da 18:39 UTCmonitoring

   We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

2. 15 Genver 2026 da 03:32 UTCresolved

   The outage is resolved, according to Verizon.

1. 13 Genver 2026 da 19:17 UTCinvestigating

   We are currently investigating reports of intermittent latency in the app and on login

2. 13 Genver 2026 da 19:46 UTCidentified

   The issue has been identified and we are working on a fix.

3. 13 Genver 2026 da 19:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 Genver 2026 da 20:31 UTCresolved

   This incident has been resolved

1. 2 Kerzu 2025 da 17:17 UTCinvestigating

   We are investigating an incident that is preventing users from logging in.

2. 2 Kerzu 2025 da 17:27 UTCmonitoring

   Systems are back to normal, users should be able to login. We are monitoring the issue

3. 2 Kerzu 2025 da 17:46 UTCresolved

   This incident has been resolved.

1. 18 Du 2025 da 18:03 UTCidentified

   We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

2. 18 Du 2025 da 22:42 UTCresolved

   A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

1. 14 Du 2025 da 20:04 UTCinvestigating

   We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

2. 15 Du 2025 da 00:59 UTCmonitoring

   A fix has been applied and we are monitoring the environment.

3. 15 Du 2025 da 02:27 UTCresolved

   This incident has been resolved.

1. 20 Here 2025 da 09:46 UTCidentified

   AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.

2. 20 Here 2025 da 10:05 UTCidentified

   Notification sends are processing. Recovery in progress.

3. 20 Here 2025 da 10:05 UTCidentified

   Updated impacted components

4. 20 Here 2025 da 11:50 UTCidentified

   Notification sends and threat warnings are operational. FTP imports are not currently processing.

5. 20 Here 2025 da 12:34 UTCidentified

   FTP imports are not currently processing. Employee Safety Monitoring is down.

6. 20 Here 2025 da 12:55 UTCidentified

   FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.

7. 20 Here 2025 da 15:24 UTCidentified

   FTP Imports are not processing in either environment

8. 20 Here 2025 da 17:56 UTCidentified

   We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments

9. 20 Here 2025 da 18:51 UTCidentified

   There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.

10. 20 Here 2025 da 20:08 UTCmonitoring

    We are continuing to see delays in sending Threat Warnings

11. 20 Here 2025 da 21:00 UTCmonitoring

    Threat Warnings are operational and we are continuing to monitor the situation for Imports

12. 20 Here 2025 da 21:04 UTCmonitoring

    All systems are back to operational status. We will continue monitor the situation.

13. 21 Here 2025 da 09:09 UTCresolved

    This incident has been resolved.

1. 26 Gwengolo 2025 da 15:02 UTCinvestigating

   Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

2. 26 Gwengolo 2025 da 15:22 UTCidentified

   The issue has been identified and a fix is being applied.

3. 26 Gwengolo 2025 da 17:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 Gwengolo 2025 da 17:31 UTCresolved

   The incident has been resolved. Escalations function as expected for all customers.

1. 13 Mae 2025 da 21:03 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 13 Mae 2025 da 22:04 UTCresolved

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

1. 13 Mae 2025 da 22:18 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 14 Mae 2025 da 15:08 UTCmonitoring

   The backfill of the data is almost complete. Full threat warning coverage has been restored for the majority of customers.

3. 14 Mae 2025 da 19:56 UTCresolved

   The backfill process has completed and full threat warning coverage has been restored for all customers.

1. 26 Meurzh 2025 da 22:06 UTCidentified

   We have identified an issue that is preventing some users from being able to log in and are working on a fix.

2. 26 Meurzh 2025 da 22:17 UTCresolved

   This issue has been resolved and all users should be able to log in as normal.

1. 11 Meurzh 2025 da 17:49 UTCinvestigating

   We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.

2. 11 Meurzh 2025 da 18:19 UTCmonitoring

   We are monitoring the issue, services are restored.

3. 11 Meurzh 2025 da 18:58 UTCresolved

   This incident has been resolved.

1. 20 Cʼhwevrer 2025 da 19:31 UTCinvestigating

   We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

2. 20 Cʼhwevrer 2025 da 19:37 UTCmonitoring

   We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

3. 20 Cʼhwevrer 2025 da 19:56 UTCresolved

   This incident has been resolved.

1. 13 Cʼhwevrer 2025 da 16:03 UTCinvestigating

   We are currently investigating an issue that is causing slowness in the AlertMedia systems

2. 13 Cʼhwevrer 2025 da 16:19 UTCmonitoring

   The system should be coming back to normal performance levels. We are continuing to investigate the issue

3. 13 Cʼhwevrer 2025 da 18:36 UTCresolved

   The incident has been resolved, all systems should be running as expected.

1. 28 Genver 2025 da 13:50 UTCinvestigating

   We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.

2. 28 Genver 2025 da 14:11 UTCidentified

   We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.

3. 28 Genver 2025 da 14:58 UTCresolved

   This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.

1. 13 Du 2024 da 13:29 UTCmonitoring

   Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

2. 13 Du 2024 da 14:37 UTCresolved

   We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

1. 26 Gwengolo 2024 da 17:27 UTCinvestigating

   We are currently investigating an issue that is causing users to be unable to access the AlertMedia Dashboard.

2. 26 Gwengolo 2024 da 17:38 UTCmonitoring

   The AlertMedia dashboard has returned to a healthy operational state. We will continue to monitor the fix in place to ensure continued performance.

3. 26 Gwengolo 2024 da 17:53 UTCresolved

   This incident has been resolved.

1. 19 Ebrel 2024 da 18:12 UTCinvestigating

   We are investigating an issue with Imports and group updates.

2. 19 Ebrel 2024 da 18:52 UTCidentified

   The issue has been identified and we are working on a fix

3. 19 Ebrel 2024 da 20:09 UTCidentified

   We are continuing to work on implementing the fix for ongoing performance issues with imports.

4. 19 Ebrel 2024 da 20:41 UTCmonitoring

   The fix has been deployed to production, and we're seeing the system recover. We will continue to monitor and update this page once all systems are confirmed to be recovered and stable.

5. 19 Ebrel 2024 da 21:00 UTCresolved

   This incident has been resolved.