Histórico de interrupções do Altmetric

1. 18 Gwengolo 2026 da 19:12 UTCinvestigating

   Atualmente estamos investigando uma falha intermitente que afeta a API Altmetric Details que está levando a intervalos periódicos de erros sendo retornados pela API.

2. 18 Gwengolo 2026 da 19:12 UTCinvestigating

   Continuamos a investigar esta questão.

3. 18 Gwengolo 2026 da 22:10 UTCmonitoring

   Foi implementada uma correção que estamos confiantes que resolveu as interrupções intermitentes da API Detalhes e estamos agora continuando a monitorar a situação.

4. 19 Gwengolo 2026 da 09:17 UTCresolved

   Não foram detectadas mais interrupções, pelo que o incidente é considerado resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 11 Eost 2026 da 09:03 UTCidentified

   We are currently experiencing a delay of around three days across all attention sources, caused by a backlog in our processing pipeline. We are working through it as quickly as possible. We will post an update as the backlog clears.

2. 11 Eost 2026 da 22:14 UTCresolved

   The processing backlog has cleared and attention sources are updating normally again.

1. 6 Eost 2026 da 18:51 UTCidentified

   Estamos actualmente a passar por um atraso na recolha de notícias. Isso é causado por uma interrupção contínua em um de nossos provedores de dados de notícias upstream, que está afetando a disponibilidade de seus feeds. Outras fontes de atenção não são afetadas. O provedor confirmou que eles estão trabalhando em uma correção e atualmente esperam que o serviço seja restaurado dentro dos próximos dias. Publicaremos uma atualização assim que tivermos mais informações.

2. 7 Eost 2026 da 11:10 UTCidentified

   A interrupção em nosso provedor de dados de notícias upstream está em andamento e a coleta de notícias de menção permanece pausada. Outras fontes de atenção não são afetadas. O provedor confirmou que espera começar a restaurar o serviço durante o fim de semana. Publicaremos uma atualização assim que a coleção retomar.

3. 9 Eost 2026 da 21:44 UTCidentified

   A interrupção em nosso provedor de dados de notícias upstream está em andamento e a coleta de notícias de menção permanece pausada. Outras fontes de atenção não são afetadas. O provedor espera que seu serviço comece a voltar online durante segunda-feira, sujeito a seus próprios testes. Publicaremos uma atualização assim que a coleção retomar.

4. 10 Eost 2026 da 22:44 UTCidentified

   A interrupção em nosso provedor de dados de notícias upstream está em andamento e a coleta de notícias de menção permanece pausada. Outras fontes de atenção não são afetadas. O provedor restaurou o serviço internamente e está testando-o durante a noite, com lançamento esperado uma vez que o teste termina. Publicaremos uma atualização assim que a coleção retomar.

5. 11 Eost 2026 da 09:00 UTCmonitoring

   Nosso provedor de dados de notícias upstream restaurou o acesso à sua API e a coleção de menções de notícias foi retomada. O conteúdo publicado durante a interrupção está sendo reprocessado do seu lado e pode levar alguns dias para se tornar totalmente disponível. Publicaremos uma atualização assim que o backlog estiver limpo.

6. 11 Eost 2026 da 22:16 UTCmonitoring

   Nosso provedor de dados de notícias upstream ainda está reprocessando o conteúdo publicado durante a falha. As notícias mencionam a coleção em si retomada, e as menções do período afetado continuarão aparecendo à medida que o reprocessamento se completa. Publicaremos uma atualização assim que terminar.

7. 13 Eost 2026 da 13:19 UTCresolved

   As notícias mencionam que a coleção está rodando normalmente novamente. Algum conteúdo restante do período de interrupção ainda está sendo reprocessado pelo nosso provedor upstream, então um pequeno número de menções dessa janela pode continuar a aparecer nos próximos dias.

Traduzido automaticamente da atualização oficial do incidente.

1. 29 Gouere 2026 da 20:38 UTCidentified

   Um problema de atraso no processamento de dados foi identificado para o Altmetric Explorer. A causa raiz foi remediada e o processamento de dados está agora a recuperar. Esperamos algumas discrepâncias de dados no Altmetric Explorer até que o fluxo de dados tenha recuperado completamente. Atualizaremos assim que isso estiver concluído.

2. 30 Gouere 2026 da 15:16 UTCresolved

   As questões foram resolvidas e o fluxo de dados está agora totalmente recuperado.

Traduzido automaticamente da atualização oficial do incidente.

1. 26 Mae 2026 da 21:35 UTCinvestigating

   We are currently experiencing delays to our data processing pipeline which may result in out of date information being returned by the Altmetric API / Explorer / Detail Pages.

2. 27 Mae 2026 da 22:53 UTCmonitoring

   Data processing delays have now resolved, we are continuing to monitor to ensure no further issues

3. 1 Mezheven 2026 da 10:47 UTCresolved

   This incident has been resolved.

1. 1 Cʼhwevrer 2026 da 11:24 UTCinvestigating

   Altmetric Explorer and Altmetric Details Pages are currently unavailable. We are currently investigating the issue.

2. 1 Cʼhwevrer 2026 da 11:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 Cʼhwevrer 2026 da 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 Cʼhwevrer 2026 da 15:47 UTCresolved

   This incident has been resolved.

1. 18 Du 2025 da 12:07 UTCidentified

   A critical incident currently affecting our CDN provider Cloudflare has led to service interruption across all Altmetric products. We are following upstream updates and will perform any recovery actions as required. We will update once we have further details.

2. 18 Du 2025 da 12:34 UTCidentified

   Cloudflare CDN remediation efforts are on-going. Upstream progress on this incident can be monitored using the Cloudflare incident status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

3. 18 Du 2025 da 13:18 UTCidentified

   Our upstream CDN Cloudflare has now identified the root cause of the incident and is in the process of restoring services. Interruptions to service for Altmetric applications are still possible at this point.

4. 18 Du 2025 da 15:04 UTCmonitoring

   Cloudflare has now stated that the root cause of the incident has been fixed and they are continuing to monitor the situation as services stabilise. We continue to do the same.

5. 18 Du 2025 da 18:05 UTCresolved

   Cloudflare has now confirmed that their services have returned to normal operation. Altmetric applications are also operating normally so we are closing this incident.

1. 3 Du 2025 da 09:45 UTCinvestigating

   We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

2. 3 Du 2025 da 09:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 Du 2025 da 11:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 3 Du 2025 da 13:34 UTCresolved

   The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved.

1. 21 Here 2025 da 16:50 UTCinvestigating

   We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.

2. 21 Here 2025 da 18:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 Here 2025 da 18:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 Here 2025 da 19:16 UTCresolved

   This incident has been resolved.

1. 28 Mae 2025 da 12:48 UTCinvestigating

   We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

2. 28 Mae 2025 da 12:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 Mae 2025 da 13:07 UTCinvestigating

   Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service.

4. 28 Mae 2025 da 15:01 UTCmonitoring

   A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB.

5. 28 Mae 2025 da 19:18 UTCresolved

   The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.

1. 9 Mae 2025 da 10:50 UTCidentified

   There might be some data delays in a small subset of research outputs processed between Wed-Fri that we're currently reprocessing to make sure they're up to date.

2. 9 Mae 2025 da 13:38 UTCmonitoring

   Research outputs are being processed now. We expect the full reprocessing to take less than 5h.

3. 9 Mae 2025 da 18:46 UTCresolved

   All data has been reprocessed successfully. Incident resolved.

1. 13 Cʼhwevrer 2025 da 10:49 UTCmonitoring

   We have identified an issue with the data refresh process which has resulted in a delay for the data available in the Altmetric Explorer. This issue has now been corrected and the data refresh process is now running and expected to complete by EOB today. We will update this incident once the Altmetric Explorer data is up to date.

2. 13 Cʼhwevrer 2025 da 17:57 UTCresolved

   The Explorer data refresh has now been successfully completed and Altmetric Explorer data is up to date.

1. 29 Du 2024 da 09:41 UTCinvestigating

   We are currently investigating a series of issues causing instability in our application deployment infrastructure. No major impact on client facing products is being reported at present, however there is a possibility that sporadic issues may develop.

2. 29 Du 2024 da 13:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 Du 2024 da 16:30 UTCresolved

   All systems are now operating normally so we are closing this incident.

1. 29 Here 2024 da 15:48 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 29 Here 2024 da 17:19 UTCidentified

   A fix has been implemented and we are dealing with data reprocessing in order to bring the API data up to date

3. 29 Here 2024 da 18:31 UTCmonitoring

   Data reprocessing is done and we're now monitoring the results.

4. 29 Here 2024 da 23:57 UTCresolved

   This incident has been resolved.

1. 22 Here 2024 da 08:35 UTCinvestigating

   We are currently investigating this issue.

2. 22 Here 2024 da 09:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 Here 2024 da 12:35 UTCresolved

   This incident has been resolved.

1. 16 Here 2024 da 06:45 UTCinvestigating

   We are currently investigating an issue that is affecting Detail Pages and Data Processing. Our Incident Team is investigating and we will report back in 30 minutes.

2. 16 Here 2024 da 07:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 Here 2024 da 08:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 Here 2024 da 10:25 UTCmonitoring

   We are continuing to monitor for any further issues. Altmetric Details Pages are fully operational. The data processing delays only affect news and blogs from today, and only in Details Pages and Details Pages API.

5. 16 Here 2024 da 15:44 UTCresolved

   This incident has been resolved.

1. 24 Gwengolo 2024 da 16:27 UTCinvestigating

   We are currently investigating data delays related to upgrade maintenance work performed earlier today. No interruptions to application service have been reported or are expected but new mentions are not currently being processed and updated across our products. We will update as more information becomes available.

2. 24 Gwengolo 2024 da 16:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Gwengolo 2024 da 08:41 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 Gwengolo 2024 da 09:22 UTCmonitoring

   A fix has been implemented and we're monitoring the results. The data processing delays only affect news from the day before.

5. 29 Gwengolo 2024 da 09:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 29 Gwengolo 2024 da 09:52 UTCresolved

   This incident has been resolved.

1. 25 Cʼhwevrer 2024 da 09:44 UTCinvestigating

   We are currently investigating issues with the data processing pipelines for the Altmetric Explorer. Data presented is currently >24hrs old and should be treated as stale until this incident is resolved.

2. 25 Cʼhwevrer 2024 da 10:17 UTCidentified

   The cause of the data delays has been identified and the team is now working on a solution

3. 25 Cʼhwevrer 2024 da 11:09 UTCmonitoring

   Root cause of incident has now been addressed and Explorer data refresh is underway - we will update once this is complete

4. 25 Cʼhwevrer 2024 da 14:06 UTCresolved

   Altmetric Explorer data has been refreshed and is now up to date. Root causes of the delay in data processing have been identified and resolved.

1. 28 Here 2023 da 13:25 UTCinvestigating

   We are currently investigating an on-going outage of the Altmetric Details API (api.altmetric.com). We will provide further details once we have identified the cause and a resolution pathway.

2. 28 Here 2023 da 13:46 UTCmonitoring

   The Altmetric Details API and Detail Pages are now operational again. We are continuing to monitor the situation to ensure full resolution.

3. 29 Here 2023 da 11:43 UTCresolved

   This incident has been resolved.

1. 28 Gouere 2023 da 11:16 UTCinvestigating

   We are currently investigating reports of intermittent access issues to the Altmetric Explorer and will update when further details are available.

2. 28 Gouere 2023 da 14:49 UTCmonitoring

   The root cause of the issues being reported has been identified and a configuration change has been put in place to mitigate the issues. We are continuing to monitor for further reports of connection issues.

3. 28 Gouere 2023 da 16:31 UTCresolved

   Continued monitoring has not revealed any more connection issues and no further reports have been received.