55 Amplify incidents · Cʼhwevrer 2025 — official updates, affected components, duration and resolution details.
Entre 7h00 e 8h50 ET, experimentamos uma interrupção de serviço nas avaliações online do aluno mCLASS. Durante esta janela, os alunos podem ter recebido uma mensagem de erro impedindo-os de iniciar sua avaliação online. O serviço foi restaurado e continuamos a monitorar. Obrigado!
This incident has been resolved.
Traduzido automaticamente da atualização oficial do incidente.
Atualmente estamos investigando um problema intermitente com o nosso Chat Channel de Suporte ao Cliente que pode impedir que os clientes vejam respostas às suas perguntas. Se você experimentar este problema, entre em contato conosco através do nosso Formulário Web (https://service.amplify.com/support).
Alguns usuários estão vendo alívio sobre este problema depois de refrescar sua página do navegador. Se você atualizar seu navegador e ainda estiver experimentando este problema, por favor continue contatando nossas equipes de suporte através do Formulário Web (https://service.amplify.com/support). Agradecemos a sua paciência ao continuarmos a trabalhar nesta questão. Obrigado!
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Estamos cientes de um problema que pode causar um erro ao enviar um caso de suporte através do portal web. Se encontrar este problema, consulte https://service.amplify.com/support para enviar um formulário web. Você também pode chamar nossa equipe de suporte diretamente em 800-823-1969 ou chat ao vivo um agente de suporte diretamente ao entrar na sua conta. Atualizaremos esta página uma vez que tenhamos resolvido o problema que causa esta mensagem de erro.
Uma correção foi implementada e não deve haver impedimentos para utilizar amplify.com / suporte como um fluxo para abrir um ticket de suporte via formulário web. Vamos continuar a monitorizar por enquanto.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Nosso provedor de telefone está passando por problemas de desempenho intermitentes. Como resultado, algumas chamadas de entrada para nossas equipes de suporte não foram capazes de se conectar. Estamos a monitorizar o estado deste problema com o nosso fornecedor de serviços telefónicos. Enquanto isso, você pode entrar em contato conosco através do Chat acessando sua conta ou através do formulário Web (service.amplify.com/s/support). Agradecemos sua paciência e esperamos que esta questão seja resolvida em breve!
Nosso provedor de serviços de telefone implementou uma correção. Continuamos a monitorizar.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Nosso provedor de telefone está passando por problemas de desempenho degradados. Como resultado, nossas equipes de suporte são incapazes de se conectar com os clientes via telefone. Estamos a monitorizar o estado deste problema com o nosso fornecedor de serviços telefónicos. Enquanto isso, você pode entrar em contato conosco através do Chat acessando sua conta ou através do formulário Web (service.amplify.com/s/support). Agradecemos sua paciência e esperamos que esta questão seja resolvida em breve!
Ainda estamos a investigar esta questão. Por favor, continue a contactar-nos através do Chat, entrando na sua conta ou através do formulário Web (service.amplify.com/s/support). Obrigado mais uma vez pela vossa paciência!
Uma correção foi implementada e chamadas telefônicas agora estão se conectando com sucesso! Continuaremos a monitorizar.
Este incidente foi resolvido. Todas as linhas telefónicas estão abertas. Obrigado mais uma vez pela vossa paciência!
Traduzido automaticamente da atualização oficial do incidente.
We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!
We are continuing to investigate this issue.
Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience!
We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.
Our scheduled maintenance has been completed. Thank you so much for your patience!
We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.
This incident has been resolved.
We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.
Yesterday evening’s scheduled maintenance was successful.
We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.
This incident has been resolved.
We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!
Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!
We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much!
We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!
Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/
This incident has been resolved.
We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!
Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience!
This incident has been resolved.
We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We will be undergoing scheduled maintenance on Friday 1/23 from 10:00pm to Midnight EST. There will be system downtime during this window.
We will be undergoing scheduled maintenance on Friday 2/6 from 10:00pm to Midnight EST. There will be system downtime during this window.
This incident has been resolved.
We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!
Our Engineering team has deployed a fix and users should be seeing full recovery now.
This incident has been resolved.
We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!
Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.
Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.
All services have recovered. We are continuing to monitor. Thank you again for your patience!
We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!
A fix has been implemented and we are monitoring the results.
This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience!
This incident has been resolved.
Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!
This incident has been resolved.