Histórico de interrupções do Articulate

1. 19 Eost 2026 da 20:10 UTCinvestigating

   As exportações de PDF em Rise 360 estão demorando mais do que o esperado para concluir. Estamos investigando os atrasos e trabalhando para restaurar o processamento normal.

2. 19 Eost 2026 da 20:46 UTCmonitoring

   As exportações de PDF no Rise 360 estão processando normalmente novamente. Estamos monitorando para confirmar que o desempenho permanece estável.

3. 19 Eost 2026 da 21:12 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 13 Eost 2026 da 18:21 UTCinvestigating

   Customers are unable to export Rise 360 courses to PDF. We're investigating this issue and working to restore PDF exports.

2. 13 Eost 2026 da 18:57 UTCmonitoring

   We've identified the issue preventing Rise 360 PDF exports from processing and deployed a fix. PDF exports are processing again, and we're continuing to monitor performance.

3. 13 Eost 2026 da 20:20 UTCresolved

   This incident has been resolved.

1. 5 Eost 2026 da 15:50 UTCinvestigating

   We're investigating an issue affecting video searches in Content Library for Storyline 360. At this time, searching for videos may fail because of an issue with our video content provider. Other Content Library assets, including images, icons, and illustrations, aren't affected. We're working with our provider to restore service as quickly as possible. We'll share another update as soon as we have more information.

2. 5 Eost 2026 da 16:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 Eost 2026 da 17:05 UTCmonitoring

   Video searches in Content Library for Storyline 360 are working again. Our video content provider has restored service, and we're seeing successful searches. We'll continue to monitor performance to confirm everything remains stable before resolving this incident. Thanks for your patience.

4. 5 Eost 2026 da 18:08 UTCresolved

   This incident has been resolved.

1. 27 Gouere 2026 da 14:54 UTCinvestigating

   Estamos a investigar um problema que afecta as exportações de PDF no Rise 360. Os clientes podem não ser capazes de exportar cursos como PDFs. Estamos a investigar a causa e vamos partilhar outra actualização assim que tivermos mais informações. Entendemos que isso impacta seu trabalho e apreciamos sua paciência enquanto investigamos.

2. 27 Gouere 2026 da 15:53 UTCinvestigating

   Continuamos a investigar esta questão.

3. 27 Gouere 2026 da 16:52 UTCmonitoring

   Implementamos uma solução para o problema que afeta as exportações de PDF no Rise 360. Os clientes devem agora ser capazes de exportar cursos como PDFs novamente. Continuamos a monitorar o desempenho para garantir que a correção esteja funcionando como esperado. Obrigado pela vossa paciência enquanto trabalhávamos para resolver esta questão.

4. 27 Gouere 2026 da 18:48 UTCmonitoring

   Continuamos monitorando quaisquer outros problemas.

5. 27 Gouere 2026 da 19:39 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 21 Gouere 2026 da 17:02 UTCinvestigating

   Arquivos de vídeo não estão aparecendo em LMS publicado ou saída web. Estamos investigando e trabalhando para restaurar o comportamento de publicação esperado.

2. 21 Gouere 2026 da 17:26 UTCmonitoring

   Os arquivos de vídeo estão aparecendo novamente no LMS publicado e saída web. Estamos a monitorizar a solução para garantir que o problema está resolvido. Se você publicou um curso enquanto esta edição estava ativa, republica-o para garantir que os arquivos de vídeo estão incluídos como esperado.

3. 21 Gouere 2026 da 17:43 UTCmonitoring

   Os arquivos de vídeo estão aparecendo novamente no LMS publicado e saída web. Estamos a monitorizar a solução para garantir que o problema está resolvido. A questão afetou clientes de aproximadamente 9:12 AM ET até 1:20 PM ET. Se você publicou um curso durante esse tempo, republique-o para garantir que os arquivos de vídeo sejam incluídos como esperado.

4. 21 Gouere 2026 da 18:41 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Gouere 2026 da 16:49 UTCinvestigating

   Alguns clientes são incapazes de carregar cursos Rise 360 Quick Share. Estamos a investigar o problema e a tentar identificar a causa. Partilharemos mais informações assim que estiver disponível.

2. 20 Gouere 2026 da 18:02 UTCresolved

   Resolvemos o problema que impediu os cursos de Rise 360 Quick Share de carregar. Se você ainda não conseguir carregar um curso de Compartilhamento Rápido, por favor atualize seu navegador e tente novamente. Obrigado pela vossa paciência.

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Gouere 2026 da 03:23 UTCresolved

   Os alunos agora podem iniciar testes no Reach 360 e Rise.com. Confirmamos que a correção foi implantada e a funcionalidade do questionário foi restaurada. Se você publicou um curso para um LMS enquanto esta edição estava ativa, republicar o curso para garantir que os testes funcionem corretamente. Se ainda não conseguir iniciar um questionário, atualize o navegador e tente novamente.

Traduzido automaticamente da atualização oficial do incidente.

1. 10 Gouere 2026 da 16:47 UTCinvestigating

   Estamos investigando um possível problema com nossa plataforma de gerenciamento de recursos. Partilharemos mais informações assim que estiver disponível.

2. 10 Gouere 2026 da 18:18 UTCinvestigating

   Continuamos a investigar esta questão.

3. 10 Gouere 2026 da 18:59 UTCinvestigating

   Nós experimentamos uma parada com nossa plataforma de gerenciamento de recursos upstream. O incidente foi resolvido, e todas as características são funcionais novamente. Continuamos a monitorizar o desempenho. Se você está tendo problemas para encontrar ou acessar recursos, atualize seu navegador para restaurar a funcionalidade normal. História 360 utilizadores poderão precisar de relançar a candidatura.

4. 10 Gouere 2026 da 21:16 UTCmonitoring

   Continuamos a monitorar o desempenho de perto para garantir que os serviços permaneçam estáveis.

5. 11 Gouere 2026 da 02:04 UTCmonitoring

   Todas as funcionalidades estão funcionais novamente. Continuamos a monitorizar o desempenho.

6. 13 Gouere 2026 da 11:25 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 7 Gouere 2026 da 15:30 UTCinvestigating

   Os clientes não podem fazer pedidos ou gerenciar assinaturas através de article.com. As páginas de e-commerce checkout e gerenciamento de contas estão atualmente em modo de manutenção enquanto investigamos e trabalhamos para restaurar o serviço.

2. 7 Gouere 2026 da 15:52 UTCresolved

   O serviço foi restaurado. Os clientes podem novamente fazer pedidos e gerenciar assinaturas através de article.com. Continuamos a monitorar o desempenho para garantir que tudo permaneça estável.

Traduzido automaticamente da atualização oficial do incidente.

1. 6 Gouere 2026 da 18:08 UTCinvestigating

   Estamos a investigar um problema que afecta a edição personalizada de blocos em Rise 360. Os usuários veem uma página "Algo deu errado" quando tentam editar blocos personalizados. Estamos a investigar a causa e vamos partilhar outra actualização assim que tivermos mais informações.

2. 6 Gouere 2026 da 18:33 UTCidentified

   Identificámos a causa de um problema que afectava a edição personalizada de blocos em Rise 360. Estamos a trabalhar para restaurar a funcionalidade normal o mais rápido possível. Vamos partilhar outra actualização enquanto avançamos. Agradecemos a sua paciência.

3. 6 Gouere 2026 da 18:47 UTCmonitoring

   Implementamos uma correção para o problema que afeta a edição personalizada de blocos em Rise 360. A edição personalizada do bloco está a funcionar novamente, e estamos a monitorizar o serviço para confirmar que tudo permanece estável. Por favor, atualize a página do navegador antes de editar blocos personalizados.

4. 6 Gouere 2026 da 19:40 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 22 Mezheven 2026 da 15:30 UTCinvestigating

   Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified an issue with DeepL glossary creation and are investigating. Translations that don’t use a glossary are not affected at this time.

2. 22 Mezheven 2026 da 18:12 UTCinvestigating

   Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. Glossary creation continues to be impacted. We’re working with our upstream providers to investigate the issue. Translations appear stable when a glossary is not used.

3. 22 Mezheven 2026 da 19:30 UTCinvestigating

   We are continuing to investigate this issue.

4. 22 Mezheven 2026 da 20:19 UTCidentified

   Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified the root cause and are working on a fix. Glossary creation continues to be impacted. Translations remain stable when a glossary is not used.

5. 22 Mezheven 2026 da 21:46 UTCmonitoring

   A fix has been deployed to address the issue affecting translations in Rise 360 and Storyline 360 when using a glossary. Translation requests using glossaries should now process successfully. We will continue to monitor the situation and provide further updates as needed.

6. 22 Mezheven 2026 da 22:52 UTCresolved

   This incident has been resolved.

1. 11 Mezheven 2026 da 15:21 UTCinvestigating

   We’re investigating slow loading times when AI Assistant fetches text-to-speech voices in Storyline 360 and Rise 360. Creators may notice delays when opening the AI Audio dialog in Storyline 360 or selecting 'View all voices' in Rise 360. Shared voices still load as expected. In Storyline, when opening the dialog to view/edit an existing script, it will appear empty until the voices load. As a workaround, please wait for the voice list to finish loading. We’re sorry for the trouble.

2. 11 Mezheven 2026 da 16:45 UTCinvestigating

   Creators may experience delays when accessing AI Audio features in Storyline 360 and Rise 360. In Storyline 360, the AI Audio dialog may take longer than expected to load. When viewing or editing an existing script, the script may appear empty until the voice list finishes loading. Some Creators may also experience delays or errors when adding voices from the voice library. In Rise 360, selecting View all voices may load slowly. Shared voices continue to load as expected. As a workaround, please wait for the voice list to finish loading before selecting or adding a voice. We're investigating the issue and will share another update as soon as we have more information. We're sorry for the trouble.

3. 11 Mezheven 2026 da 18:22 UTCidentified

   We've identified the issue that caused delays when accessing AI Audio features in Storyline 360 and Rise 360. We're starting to see recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features. Some Creators may still experience delays while recovery continues. We're monitoring progress closely and will share another update as soon as we have more information. We're sorry for the trouble.

4. 11 Mezheven 2026 da 20:21 UTCmonitoring

   Recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features, has remained stable. Services are operating normally, and we're continuing to monitor performance to ensure stability. If you're still experiencing noticeable delays or errors, please contact us at [email protected]. We will provide another update soon.

5. 11 Mezheven 2026 da 21:41 UTCresolved

   This incident has been resolved. AI Audio in Storyline 360 and Rise 360, along with other AI Assistant features, are operating normally. We’ve continued to monitor performance and have confirmed stable service. Thank you for your patience.

1. 4 Mezheven 2026 da 10:40 UTCinvestigating

   We're looking into reports that AI Assistant image generation isn't working in Rise 360 and Storyline 360. When attempting to generate images, the modal may get stuck loading or fail to complete. We are actively investigating the cause and will share an update as soon as we have more information.

2. 4 Mezheven 2026 da 14:47 UTCinvestigating

   Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. As a temporary workaround, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available. If you continue to experience issues, please reach out to us at [email protected].

3. 4 Mezheven 2026 da 18:11 UTCinvestigating

   Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident. As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available.

4. 4 Mezheven 2026 da 20:24 UTCidentified

   Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected. We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact. If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will share another update as soon as we have more information. For additional help, please contact [email protected].

5. 4 Mezheven 2026 da 21:47 UTCmonitoring

   We've increased the available capacity with our downstream provider and we are currently monitoring the results. We'll share another update as soon as possible.

6. 4 Mezheven 2026 da 23:10 UTCmonitoring

   We’ve increased available capacity with our downstream provider and have resumed key functionality. Performance is improving, and we’re seeing pending requests continue to process. We’re monitoring the results closely and will share another update as soon as possible. Thank you for your patience.

7. 5 Mezheven 2026 da 00:23 UTCmonitoring

   We've increased available capacity with our downstream provider and have resumed key functionality. Performance continues to improve, and pending course draft generations are processing successfully. We're also seeing stable image generation performance with no recent errors reported. We're monitoring the results closely and will share another update as soon as possible. Thank you for your patience.

8. 5 Mezheven 2026 da 01:55 UTCmonitoring

   Course draft generation is now processing normally, and new requests are being handled as expected. Image generation remains stable and is working as expected. We’re continuing to monitor the service and working with our downstream provider to improve additional capacity. We’ll share another update as soon as possible. Thank you for your patience.

9. 5 Mezheven 2026 da 11:18 UTCinvestigating

   We're currently investigating reports of users experiencing delays or getting stuck while creating AI Course Drafts in Rise 360. If you're affected, please do not cancel the process, as the draft may still complete successfully given additional time. Separately, users creating AI-generated images may encounter issues when using the latest image generation model. As a temporary workaround, we recommend switching to a different image generation model until the issue is resolved. We're actively investigating both issues and working to identify the root cause. We'll share another update as soon as we have more information.

10. 5 Mezheven 2026 da 14:56 UTCidentified

    We've identified the cause of the issue affecting AI Course Drafts in Rise 360, as well as the issue impacting AI image generation when using the latest image generation model. Our team is now working on a solution and will continue to provide updates as progress is made.

11. 5 Mezheven 2026 da 19:05 UTCmonitoring

    We have implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. Performance has improved, and we're seeing normal service behavior. We are continuing to monitor the service closely to ensure stability.

12. 5 Mezheven 2026 da 21:22 UTCresolved

    We implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. The service has remained stable during the monitoring period, and this incident has been resolved. Thank you for your patience while we worked to address this issue.

1. 3 Mezheven 2026 da 11:00 UTCinvestigating

   We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at [email protected].

2. 3 Mezheven 2026 da 11:36 UTCinvestigating

   We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. AI course draft generation in Rise 360 is also affected. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at [email protected].

3. 3 Mezheven 2026 da 13:02 UTCmonitoring

   We've identified an issue affecting AI course draft generation in Rise 360 and AI image generation in Rise 360 and Storyline 360, where requests may become stuck on a loading state. The issue was caused by latency with the Gemini API, which has now been resolved. We're continuing to monitor the situation to ensure these features are working as expected. If you continue to experience issues, please reach out to us at [email protected].

4. 3 Mezheven 2026 da 17:31 UTCresolved

   This incident has been resolved. All systems are currently operational.

1. 1 Mezheven 2026 da 21:10 UTCinvestigating

   We’re investigating an issue affecting quiz generation in Rise 360 and Storyline 360. Creators may see errors or be unable to generate quizzes. Existing courses and quizzes remain accessible. Our team is actively investigating the issue and working to restore normal functionality. We’ll share another update as soon as we have more information. If you need additional assistance, please contact [email protected].

2. 1 Mezheven 2026 da 21:39 UTCmonitoring

   We implemented a fix for the issue affecting Quiz generation. It is working normally again. We’re continuing to monitor the service to ensure it remains stable. We’ll provide another update after we’ve completed our monitoring period.

3. 1 Mezheven 2026 da 22:45 UTCresolved

   This incident has been resolved.

1. 1 Mezheven 2026 da 18:20 UTCinvestigating

   We are investigating an issue affecting Manage Blocks in Rise 360. Users may be unable to access or manage blocks after selecting a block from the Manage Blocks view. Our team is actively investigating the issue and working to restore normal functionality.

2. 1 Mezheven 2026 da 18:34 UTCmonitoring

   We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored, and we are monitoring the service to ensure stability.

3. 1 Mezheven 2026 da 19:40 UTCresolved

   We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored and the service has remained stable during monitoring. This incident has been resolved.

1. 28 Mae 2026 da 22:28 UTCinvestigating

   We’re investigating an issue causing Cloud Backups in Storyline 360 to fail immediately. We’ve confirmed the issue is related to the Desktop Service and is not resolved by reverting to an earlier version of Storyline 360. Our team is working to identify the root cause and restore normal functionality. We’ll share updates as we learn more. We’re sorry for the trouble. For additional help, contact [email protected].

2. 28 Mae 2026 da 23:33 UTCidentified

   We’ve identified the cause of an issue causing Cloud Backups in Storyline 360 to fail immediately. We’re preparing a hotfix for Update 118, which we plan to release tomorrow after our team verifies the fix.

3. 29 Mae 2026 da 15:51 UTCmonitoring

   We've shipped a hotfix for the issue causing Cloud Backups in Storyline 360 to fail immediately. Systems are now operational and we're monitoring closely. If you have any questions, reach out to [email protected].

4. 29 Mae 2026 da 19:04 UTCresolved

   This incident has been resolved.

1. 27 Mae 2026 da 16:50 UTCinvestigating

   We’re investigating an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. Customers may experience slow responses, timeouts, or failed requests when using AI Writer, AI Course Drafts, Magic Import, block generation and editing, source uploads and processing, quiz generation, text rewrites, summarization, and other AI text generation features. AI image generation is currently working as expected. We’re actively monitoring the issue and working with our provider to restore normal performance as quickly as possible.

2. 27 Mae 2026 da 17:49 UTCinvestigating

   We’re continuing to investigate an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. We’ll share another update as soon as we have more information. We’re sorry for the trouble.

3. 27 Mae 2026 da 18:49 UTCmonitoring

   AI-powered features are working as expected. We’re continuing to monitor performance closely to ensure services remain stable.

4. 27 Mae 2026 da 19:29 UTCmonitoring

   We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may again experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re actively monitoring performance and working with our provider to restore full stability.

5. 27 Mae 2026 da 20:44 UTCmonitoring

   We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re also investigating reports of degraded output quality in Magic Text Import. Some features may still complete successfully but return results that differ from the expected behavior. We’re actively monitoring performance and working with our provider to restore full stability.

6. 27 Mae 2026 da 21:51 UTCmonitoring

   We're actively monitoring the performance and working with our provider to restore full stability. We’ll share another update as soon as we have more information. We’re sorry for the trouble.

7. 27 Mae 2026 da 23:04 UTCresolved

   This incident has been resolved. We’ve confirmed that affected services are operating normally again. Thank you for your patience!

1. 22 Mae 2026 da 00:46 UTCinvestigating

   We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We’ll share another update as soon as we have more information. For additional help, please contact [email protected].

2. 22 Mae 2026 da 01:46 UTCidentified

   We’ve identified that this issue is related to a third-party service affecting login infrastructure. Customers may continue to experience intermittent errors when checking out, generating quotes, viewing pricing, or confirming purchase eligibility. If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more.

3. 22 Mae 2026 da 03:00 UTCresolved

   This incident has been resolved. Customers can now successfully check out, generate quotes, view pricing, and confirm purchase eligibility on articulate.com

1. 20 Mae 2026 da 12:25 UTCinvestigating

   We’re investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 is also affected. We’re working to identify the cause and will share an update as soon as we know more. We’re sorry for the trouble.

2. 20 Mae 2026 da 13:21 UTCinvestigating

   We’re still investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 also remains affected. We’ll share another update as soon as we have more information. We’re sorry for the trouble.

3. 20 Mae 2026 da 15:21 UTCinvestigating

   Image generation and editing modals should now load across both Rise 360 & Storyline 360. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing again, though processing times may be longer than usual. We’ll continue to share updates as we have them. We’re sorry for the trouble.

4. 20 Mae 2026 da 18:30 UTCinvestigating

   Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing as expected again. We’ll continue to share updates as we have them. We’re sorry for the trouble.

5. 20 Mae 2026 da 20:19 UTCinvestigating

   We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.

6. 20 Mae 2026 da 21:34 UTCinvestigating

   We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully completes the action. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.

7. 21 Mae 2026 da 20:32 UTCmonitoring

   Image generation and editing features are processing as expected again. In Rise 360, AI-generated courses are processing as expected again, and we’re continuing to monitor system performance closely.

8. 22 Mae 2026 da 14:45 UTCresolved

   This incident has been resolved.