51 Atera incidents · Mae 2023 — official updates, affected components, duration and resolution details.
We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved
Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.
This incident has been resolved.
Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.
We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.
The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.
The issue has been identified and resolved.
We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.
Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.
Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available
Currently monitoring Cloudflare for applied fixes
This incident has been resolved.
We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available
Currently monitoring Cloudflare for applied fixes
This incident has been resolved.
We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.
A fix has been implemented and we are monitoring the results.
Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer
We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
We continue to monitor the situation closely and are working with Microsoft engineers to address the issue. Please note that this currently impacts services for some US customers; EU services remain unaffected.
We are continuing to monitor for any further issues.
This incident has been resolved.
Splashtop servers are currently experiencing an issue. You might not be able to use Splashtop Remote in the console. The engineers are working to resolve it as soon as possible. We apologize for the inconvenience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.