Histórico de interrupções do Atera

1. 27 Here 2026 da 14:39 UTCinvestigating

   Alguns clientes são incapazes de acessar app.atera.com. A Cloudflare identificou um problema de terceiros que afeta o tráfego que passa por firewalls de fornecedores externos após recentes atualizações de firmware. Clientes afetados podem ver: ERR TIMED OUT em sites HTTPS padrão ERR EMPTY RESPONSE em portas HTTPS não padrão (por exemplo, 8443) Cloudflare aconselha que isso só pode ser resolvido através de mudanças no lado do cliente, no software de firewall ou configuração de rede. Se você for afetado, por favor, verifique com seu fornecedor de firewall ou equipe de rede. Mais detalhes podem ser encontrados em: https://www.cloudflarestatus.com/incidentes/dk2obcyw2aew

2. 27 Here 2026 da 15:23 UTCmonitoring

   Cloudflare implementou uma correção. Mais detalhes podem ser encontrados em: https://www.cloudflarestatus.com/incidentes/dk2obcyw2aew

3. 27 Here 2026 da 15:31 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 19 Here 2026 da 06:27 UTCinvestigating

   Atualmente estamos experimentando logins lentos ou falhando. Alguns usuários podem ser incapazes de iniciar sessão ou podem ver longos tempos de carregamento. A nossa equipa está a investigar e vamos partilhar uma actualização em breve.

2. 19 Here 2026 da 06:57 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

3. 19 Here 2026 da 07:37 UTCidentified

   Fizemos algumas alterações no nível do banco de dados para abordar o problema do desempenho. Estamos agora a observar de perto os resultados e vamos apresentar uma nova actualização em breve.

4. 19 Here 2026 da 14:21 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

5. 19 Here 2026 da 18:56 UTCmonitoring

   Continuamos monitorando quaisquer outros problemas.

6. 20 Here 2026 da 07:34 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Here 2026 da 12:48 UTCinvestigating

   Atualmente estamos passando por atrasos com códigos de verificação SMS 2FA para serviços, incluindo o recurso Work From Home, devido a uma falha parcial com Twilio, nosso provedor de terceiros.

2. 14 Here 2026 da 07:10 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 22 Mezheven 2026 da 04:10 UTCinvestigating

   We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.

2. 22 Mezheven 2026 da 04:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 Mezheven 2026 da 07:21 UTCresolved

   This incident has been resolved

1. 11 Mezheven 2026 da 19:15 UTCidentified

   Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.

2. 23 Mezheven 2026 da 13:52 UTCresolved

   This incident has been resolved.

1. 9 Mezheven 2026 da 07:31 UTCinvestigating

   Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.

2. 9 Mezheven 2026 da 08:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 Mezheven 2026 da 10:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 Mezheven 2026 da 11:32 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 9 Mezheven 2026 da 12:31 UTCresolved

   This incident has been resolved.

1. 2 Ebrel 2026 da 19:26 UTCinvestigating

   Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

2. 2 Ebrel 2026 da 21:04 UTCinvestigating

   We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.

3. 2 Ebrel 2026 da 21:38 UTCmonitoring

   The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.

4. 2 Ebrel 2026 da 22:50 UTCresolved

   The issue has been identified and resolved.

1. 9 Meurzh 2026 da 15:14 UTCinvestigating

   We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.

2. 9 Meurzh 2026 da 16:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 Meurzh 2026 da 17:11 UTCresolved

   This incident has been resolved.

1. 9 Meurzh 2026 da 14:01 UTCinvestigating

   We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

2. 9 Meurzh 2026 da 15:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 Meurzh 2026 da 15:24 UTCresolved

   This incident has been resolved.

1. 22 Cʼhwevrer 2026 da 16:43 UTCinvestigating

   We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/

2. 22 Cʼhwevrer 2026 da 18:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 Cʼhwevrer 2026 da 19:08 UTCresolved

   This incident has been resolved.

1. 11 Cʼhwevrer 2026 da 23:47 UTCinvestigating

   Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.

2. 12 Cʼhwevrer 2026 da 00:42 UTCinvestigating

   Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.

3. 12 Cʼhwevrer 2026 da 01:13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 Cʼhwevrer 2026 da 01:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 12 Cʼhwevrer 2026 da 01:21 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 12 Cʼhwevrer 2026 da 01:30 UTCresolved

   This incident has been resolved.

1. 12 Genver 2026 da 11:48 UTCidentified

   Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12 Genver 2026 da 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 Genver 2026 da 15:08 UTCresolved

   This incident has been resolved.

1. 12 Genver 2026 da 10:28 UTCidentified

   Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12 Genver 2026 da 10:44 UTCidentified

   Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix.

3. 12 Genver 2026 da 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 Genver 2026 da 11:38 UTCresolved

   This incident has been resolved.

1. 5 Genver 2026 da 07:22 UTCinvestigating

   Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

2. 5 Genver 2026 da 07:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 Genver 2026 da 07:47 UTCresolved

   This incident has been resolved.

1. 5 Kerzu 2025 da 09:11 UTCinvestigating

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 5 Kerzu 2025 da 09:52 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 5 Kerzu 2025 da 10:18 UTCresolved

   This incident has been resolved.

1. 18 Du 2025 da 12:15 UTCidentified

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 18 Du 2025 da 13:24 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 18 Du 2025 da 16:12 UTCresolved

   This incident has been resolved.

1. 11 Gwengolo 2025 da 07:40 UTCinvestigating

   We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

2. 11 Gwengolo 2025 da 08:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 Gwengolo 2025 da 13:04 UTCresolved

   Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer

1. 24 Gouere 2025 da 15:50 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 24 Gouere 2025 da 16:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 Gouere 2025 da 16:32 UTCresolved

   This incident has been resolved.

1. 22 Gouere 2025 da 14:59 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 22 Gouere 2025 da 15:42 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

3. 22 Gouere 2025 da 16:28 UTCresolved

   This incident has been resolved.

1. 17 Gouere 2025 da 15:54 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 17 Gouere 2025 da 16:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 Gouere 2025 da 17:11 UTCresolved

   This incident has been resolved.