Histórico de interrupções do Axcelerate

1. 1 Gwengolo 2026 da 01:20 UTCinvestigating

   Detectamos desempenho do sistema mais lento do que o esperado e estamos atualmente em processo de investigação.

2. 1 Gwengolo 2026 da 01:36 UTCmonitoring

   Identificamos a causa do problema e continuaremos a monitorar a situação quando os servidores aXcelerate retornarem a um estado estável.

3. 1 Gwengolo 2026 da 02:00 UTCresolved

   Temos o prazer de anunciar que os problemas de servidor experimentados anteriormente foram resolvidos.

Traduzido automaticamente da atualização oficial do incidente.

1. 5 Eost 2026 da 07:32 UTCinvestigating

   Atualmente estamos investigando um problema que afeta o Portal do Cliente. Estamos a trabalhar numa resolução para esta questão.

2. 5 Eost 2026 da 09:27 UTCresolved

   This incident has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Mezheven 2026 da 23:45 UTCidentified

   We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba We are working on a resolution. We thank you for your patience while we investigate further.

2. 2 Mezheven 2026 da 02:01 UTCresolved

   This incident has been resolved.

1. 25 Mae 2026 da 06:03 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 25 Mae 2026 da 06:06 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 25 Mae 2026 da 06:48 UTCresolved

   The issue has now been resolved, and servers have returned to normal.

1. 14 Mae 2026 da 02:19 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 14 Mae 2026 da 02:30 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 14 Mae 2026 da 02:50 UTCresolved

   System performance has now returned to normal. We thank you for your patience in this matter.

1. 25 Meurzh 2026 da 23:06 UTCinvestigating

   We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

2. 25 Meurzh 2026 da 23:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Meurzh 2026 da 23:39 UTCidentified

   We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.

4. 26 Meurzh 2026 da 00:12 UTCresolved

   This issue should now be resolved, thank you for your patience.

1. 27 Cʼhwevrer 2026 da 00:22 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 27 Cʼhwevrer 2026 da 00:45 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 27 Cʼhwevrer 2026 da 02:33 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 1 Cʼhwevrer 2026 da 23:02 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

2. 1 Cʼhwevrer 2026 da 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 Cʼhwevrer 2026 da 23:27 UTCresolved

   We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

1. 12 Genver 2026 da 04:52 UTCinvestigating

   We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 12 Genver 2026 da 06:53 UTCmonitoring

   A fix has been implemented for this issue. We are monitoring to confirm.

3. 13 Genver 2026 da 05:13 UTCresolved

   This incident has been resolved.

1. 9 Genver 2026 da 00:27 UTCinvestigating

   We are currently aware of an issue affecting the ability to sign into the aXcelerate App via Corporate Login. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 11 Genver 2026 da 22:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 Genver 2026 da 00:37 UTCresolved

   After monitoring, the issue has been confirmed to be resolved. We appreciate your patience in this matter.

1. 26 Du 2025 da 22:08 UTCinvestigating

   We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.

2. 27 Du 2025 da 01:00 UTCresolved

   This incident has been resolved.

1. 15 Here 2025 da 23:54 UTCinvestigating

   We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.

2. 16 Here 2025 da 00:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 Here 2025 da 01:20 UTCresolved

   This incident has been resolved.

1. 30 Gwengolo 2025 da 04:52 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 30 Gwengolo 2025 da 05:19 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 30 Gwengolo 2025 da 05:48 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 18 Gwengolo 2025 da 05:52 UTCinvestigating

   We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

2. 18 Gwengolo 2025 da 05:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 Gwengolo 2025 da 06:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 Gwengolo 2025 da 08:48 UTCresolved

   A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

1. 14 Gwengolo 2025 da 23:51 UTCresolved

   Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.

1. 3 Gwengolo 2025 da 09:13 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.

2. 3 Gwengolo 2025 da 09:48 UTCresolved

   This incident has been resolved.

1. 6 Gouere 2025 da 22:53 UTCinvestigating

   We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.

2. 6 Gouere 2025 da 23:43 UTCidentified

   The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages

3. 7 Gouere 2025 da 05:09 UTCidentified

   Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages

4. 7 Gouere 2025 da 05:10 UTCresolved

   This incident has been resolved.

1. 17 Mezheven 2025 da 23:56 UTCinvestigating

   We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.

2. 18 Mezheven 2025 da 00:45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 Mezheven 2025 da 02:09 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

4. 18 Mezheven 2025 da 02:49 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 29 Mae 2025 da 23:48 UTCinvestigating

   We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.

2. 30 Mae 2025 da 01:35 UTCresolved

   We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.

1. 29 Mae 2025 da 23:27 UTCinvestigating

   We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.

2. 30 Mae 2025 da 01:07 UTCresolved

   We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.