42 Billcom incidents · Genver 2020 — official updates, affected components, duration and resolution details.
Start Time: April 15, 2026 08:50 AM Pacific Time Zone End Time: April 15, 2026 09:23 AM Pacific Time Zone Description: Brief service disruption due to platform issues. Status: Resolved Please report any issues to BILL technical teams.
Start Time: March 09, 2026 10:54 AM Pacific Time Zone End Time: N/A Description: We are currently experiencing issues with users logging into our site. Status: We have identified the issue and are working to quickly resolve the issue.
Start Time: March 09, 2026 10:54 AM Pacific Time Zone End Time: March 09, 2026 12:55 PM Pacific Time Zone Description: We are currently experiencing issues with users logging into our site. Status: The issue has been addressed. We are now monitoring the service.
Start Time: March 09, 2026 10:54 AM Pacific Time Zone End Time: March 09, 2026 12:55 PM Pacific Time Zone Description: We are currently experiencing issues with users logging into our site. Status: We have seen no further occurrences of the issue. We are now closing this matter.
Start Time: Nov 18, 2025 04:58 AM Pacific Time Zone End Time: Nov 18, 2025 5:55 AM Pacific Time Zone Description: Application was unavailable for usage for about an hour. Status: S1
Start Time: Nov 18, 2025 04:58 AM Pacific Time Zone End Time: Nov 18, 2025 5:55 AM Pacific Time Zone Description: Application was unavailable for usage for about an hour. Status: The issue is now resolved. We appreciate your patience during this incident.
Start Time: May 30, 2025 10:57 PM Pacific Time Zone End Time: N/A Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly. Status: Our team is currently investigating and working to quickly resolve an issue. We apologize for the inconvenience.
Start Time: May 30, 2025 10:57 PM Pacific Time Zone End Time: May 30, 2025 11:59 PM Pacific Time Zone Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly. Status: The issue has been addressed. Our team will continue to monitor the status.
Start Time: May 30, 2025 10:57 PM Pacific Time Zone End Time: May 30, 2025 11:59 PM Pacific Time Zone Description: International users accessing their Receivables accounts encounter a spinner or blank pages on the Overview page. Other pages within the application load properly. Status: This incident has been completed. Your patience is appreciated.
Start Time: Nov 07, 2024 7:37 PM Pacific Time Zone End Time: Nov 07, 2024 8:08 PM Pacific Time Zone Description: Users would have encountered a spinner on login or certain functions within the application between 7:37PM - 8:08PM Pacific Time Zone Status: Functionality has been restored. We are now monitoring the service.
Start Time: Nov 07, 2024 7:37 PM Pacific Time Zone End Time: Nov 07, 2024 8:08 PM Pacific Time Zone Description: Users would have encountered a spinner on login or certain functions within the application between 7:37PM - 8:08PM Pacific Time Zone Status: The issue is now resolved. We appreciate your patience during this incident.
Start Time: May 20, 2024 06:18 AM Pacific Time Zone End Time: N/A Description: Users attempting to access the application may see a blank screen Status: The team is inquiring about users experiencing difficulty logging into our site.
Start Time: May 20, 2024 06:18 AM Pacific Time Zone End Time: May 20, 2024 07:13 AM Pacific Time Zone Description: Users attempting to access the application may see a blank screen Status: Issue has been addressed. Our team will continue to monitor the status.
Start Time: May 20, 2024 06:18 AM Pacific Time Zone End Time: May 20, 2024 07:13 AM Pacific Time Zone Description: Users attempting to access the application may see a blank screen Status: We have seen no further occurrences of the issue. We are now closing this matter.
Start Time: September 05, 2023 03:50 PM Pacific Time Zone End Time: N/A Description: Intermittent network issues causing sporadic problem with loading and slowness. Users may encounter issues loading their page. Status: We are aware of a service disruption. Our teams are working to identify the cause and implement a solution.
Start Time: September 05, 2023 03:50 PM Pacific Time Zone End Time: September 05, 2023 05:20 PM Pacific Time Zone Description: Intermittent network issues causing sporadic problem with loading and slowness. Users may encounter issues loading their page. Status: Functionality has been restored. We are now monitoring the service.
Start Time: September 05, 2023 03:50 PM Pacific Time Zone End Time: September 05, 2023 05:20 PM Pacific Time Zone (Note this fix can take up to 48 hours to propagate to all ISPs) Description: Intermittent network issues causing issues with loading and slowness. Status: We have seen no further occurrences of the issue. We are now closing this matter.
Start Time: July 18, 2023 10:27 PM Pacific Time Zone End Time: N/A Description: Login page fails to load with spinner Status: Our team is currently investigating and working to quickly resolve an issue. We apologize for the inconvenience.
Start Time: July 18, 2023 10:27 PM Pacific Time Zone End Time: July 18, 2023 12:27 AM Pacific Time Zone Description: Login page fails to load with spinner Status: A solution has been implemented. We are currently monitoring the situation.
Start Time: July 18, 2023 10:27 PM Pacific Time Zone End Time: July 18, 2023 12:27 AM Pacific Time Zone Description: Login page fails to load with spinner Status: We have seen no further occurrences of the issue. We are now closing this matter.
Start Time: May 18, 2023 12:45 PM Pacific Time Zone End Time: May 18, 2023 1:48 PM Pacific Time Zone Description: Intermittent delay when users are logging into application Status: Functionality has been restored. We are now monitoring the service.
Start Time: May 18, 2023 12:45 PM Pacific Time Zone End Time: May 18, 2023 1:48 PM Pacific Time Zone Description: Intermittent delay when users are logging into application Status: We have seen no further occurrences of the issue. We are now closing this matter.
Start Time: December 9, 2022 11:51 AM Pacific Time Zone End Time: N/A Description: BILL landing page fails to load Status: The issue has been identified. We are working on a resolution. As a workaround users can login via https://login.us.bill.com
Start Time: December 9, 2022 11:51 AM Pacific Time Zone End Time: December 9, 2022 12:31 PM Pacific Time Zone Description: BILL landing page fails to load Status: Functionality has been restored. We are now monitoring the service.
Start Time: December 9, 2022 11:51 AM Pacific Time Zone End Time: December 9, 2022 12:31 PM Pacific Time Zone Description: BILL landing page fails to load Status: We have seen no further occurrences of the issue. We are now closing this matter.
Start Time: September 28, 2022 9:54 AM Pacific Time Zone End Time: N/A Description: Increase in service load affecting Multi Factor Authentication Status: Our team is currently investigating and working to quickly resolve an issue.
Start Time: September 28, 2022 9:54 AM Pacific Time Zone End Time: N/A Description: Increase in service load affecting Multi Factor Authentication and Intelligent Virtual Assistant Status: The cause of the issue has been identified and we are actively working on a resolution.
Start Time: September 28, 2022 9:54 AM Pacific Time Zone End Time: September 28, 2022 2:10 PM Pacific Time Zone Description: Increase in service load affecting Multi Factor Authentication and Intelligent Virtual Assistant Status: Functionality has been restored. We are now monitoring the service.
Start Time: September 28, 2022 9:54 AM Pacific Time Zone End Time: September 28, 2022 2:10 PM Pacific Time Zone Description: Increase in service load affecting Multi Factor Authentication and Intelligent Virtual Assistant Status: The issue is now resolved. We appreciate your patience during this incident.
Start Time: August 30, 2022 03:05 PM Pacific Time Zone End Time: August 30, 2022 03:16 PM Pacific Time Zone Description: Some users were experiencing failures or slowness loading pages. Status: Functionality has been restored. We are now monitoring the service.
Start Time: August 30, 2022 03:05 PM Pacific Time Zone End Time: August 30, 2022 03:16 PM Pacific Time Zone Description: Some users were experiencing failures or slowness loading pages. Status: The issue is now resolved. We appreciate your patience during this incident.
Start Time: Aug 24, 2022 10:21 AM Pacific Time Zone End Time: Aug 24, 2022 10:40 AM Pacific Time Zone Description: Users are not receiving verification code upon logging in Status: Functionality has been restored. We are now monitoring the service.
Start Time: Aug 24, 2022 10:21 AM Pacific Time Zone End Time: Aug 24, 2022 10:40 AM Pacific Time Zone Description: Users are not receiving verification code upon logging in Status: We have seen no further occurrences of the issue. We are now closing this matter.
Start Time: April 4, 2022 9:45 AM Pacific Time Zone End Time: N/A Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: Our team is currently investigating and working to quickly resolve the issue. We apologize for the inconvenience.
Start Time: April 4, 2022 9:45 AM Pacific Time Zone End Time: April 4, 2022 11:22 AM Pacific Time Zone Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: Functionality has been restored. We are now monitoring the service.
Start Time: April 4, 2022 9:45 AM Pacific Time Zone End Time: April 4, 2022 11:22 AM Pacific Time Zone Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: The issue is now resolved. We appreciate your patience during this incident.
Start Time: Mar 2, 2022 6:00 AM Pacific Time Zone End Time: N/A Description: Main Bill.com landing page is not loading. Users can bypass the failing page by navigating to login.us.bill.com to directly access the login page. Status: We are investigating the cause of this issue.
Start Time: Mar 2, 2022 6:00 AM Pacific Time Zone End Time: Mar 2, 2022 7:10 AM Pacific Time Zone Description: Main Bill.com landing page is not loading. Users can bypass the failing page by navigating to login.us.bill.com to directly access the login page. Status: We have restored access to the main Bill.com landing page. We are monitoring the situation for further occurrences.
Start Time: Mar 2, 2022 6:00 AM Pacific Time Zone End Time: Mar 2, 2022 7:10 AM Pacific Time Zone Description: Main Bill.com landing page is not loading. Users can bypass the failing page by navigating to login.us.bill.com to directly access the login page. Status: We have resolved the issue and implemented the solution. Thank you for your patience.
Start Time: February 22, 2022 1:50 PM Pacific Time Zone End Time: N/A Description: Subset of users are unable to access the Bill.com application. Status: We are investigating the issue.
Start Time: February 22, 2022 1:40 PM Pacific Time Zone (amended) End Time: February 22, 2022 2:05 PM Pacific Time Zone Description: Subset of users are unable to access the Bill.com application. Status: We have resolved the issue and will continue to monitor the system.
Start Time: February 22, 2022 1:40 PM Pacific Time Zone (amended) End Time: February 22, 2022 2:05 PM Pacific Time Zone Description: Subset of users are unable to access the Bill.com application. Status: This incident has been completed. Your patience is appreciated.
Start Time: Dec 15, 2021 7:36 AM Pacific Time Zone End Time: Dec 15, 2021 8:01 AM Pacific Time Zone Description: Some users may experience connectivity issues along with delays in contacting Customer Support. Status: Functionality has been restored. We are now monitoring the service.
Start Time: Nov 08, 2021 7:03 AM Pacific Time Zone End Time: N/A Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: Our team is currently investigating and working to quickly resolve the issue. We apologize for the inconvenience.
Start Time: Nov 08, 2021 7:03 AM Pacific Time Zone End Time: N/A Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: User impact has been mitigated and we are currently working on the resolution for this issue.
Start Time: Nov 08, 2021 7:03 AM Pacific Time Zone End Time: Nov 08, 2021 12:03 PM Pacific Time Zone Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: Issue has been addressed. Our team will continue to monitor the status.
Start Time: Nov 08, 2021 7:03 AM Pacific Time Zone End Time: Nov 08, 2021 12:03 PM Pacific Time Zone Description: Intermittent application slowness that may sporadically impact some users logging in or using the application. Status: The issue is now resolved. We appreciate your patience during this incident.
Start Time: Oct 19, 2021 5:34 PM Pacific Time Zone End Time: Oc 19, 2021 6:08 PM Pacific Time Zone Description: Site would not load for some users after login. Status: Functionality has been restored. We are now monitoring the service.
Start Time: Oct 19, 2021 5:34 PM Pacific Time Zone End Time: Oc 19, 2021 6:08 PM Pacific Time Zone Description: Site would not load for some users after login. Status: We have seen no further occurrences of the issue. We are now closing this matter.
Start Time: Aug 5, 2021 11:21 AM Pacific Time Zone End Time: Aug 5, 2021 11:24 AM Pacific Time Zone Description: Site was briefly unavailable for some connections. Status: Application has recovered and we are monitoring the situation.
Start Time: Aug 5, 2021 11:21 AM Pacific Time Zone End Time: Aug 5, 2021 11:24 AM Pacific Time Zone Description: Site was briefly unavailable for some connections. Status: We have resolved the issue.
