Histórico de interrupções do Blackboard

1. 19 Eost 2026 da 22:10 UTCinvestigating

   A Blackboard está atualmente investigando uma perturbação do serviço que afeta vários clientes. Estamos investigando o aumento das taxas de erro relacionadas a um sistema de armazenamento impactando um grupo de clientes implantados no Blackboard LMS no leste dos EUA. Atualizações adicionais serão postadas em status.blackboard.com

2. 19 Eost 2026 da 22:48 UTCinvestigating

   Continuamos a investigar a questão e estamos trabalhando ativamente com os parceiros de infraestrutura da Blackboard para diagnosticar e resolver o problema o mais rápido possível. Continuaremos a fornecer atualizações em status.blackboard.com

3. 19 Eost 2026 da 23:10 UTCinvestigating

   Atualização: Ajustando o escopo de "Blackboard - SaaS - Global" para "Blackboard - SaaS (US)"

4. 20 Eost 2026 da 01:17 UTCinvestigating

   A Blackboard continua trabalhando diretamente com nossos parceiros de infraestrutura para diagnosticar e resolver o problema. Continuaremos a postar atualizações no status.blackboard.com

5. 20 Eost 2026 da 01:40 UTCidentified

   A questão foi identificada, e Blackboard está trabalhando para reiniciar e restaurar serviços. Pode continuar a haver instabilidade enquanto trabalhamos para garantir que todos os serviços sejam totalmente recuperados. Próxima atualização para status.blackboard.com será em 1 hora

6. 20 Eost 2026 da 03:36 UTCmonitoring

   A questão foi identificada e os serviços afectados foram restaurados. O quadro negro continua a monitorizar estes serviços subjacentes. Atualizações continuarão a ser postadas no status.blackboard.com até que este incidente seja resolvido.

7. 20 Eost 2026 da 04:40 UTCmonitoring

   Os serviços foram restaurados. O quadro negro continua a monitorizar estes serviços subjacentes.

8. 20 Eost 2026 da 09:09 UTCmonitoring

   Os serviços afectados foram restaurados e permanecem estáveis. Blackboard continua a monitorar os serviços subjacentes para garantir a estabilidade contínua.

9. 20 Eost 2026 da 13:41 UTCmonitoring

   Os serviços afectados permanecem estáveis. Blackboard continua a monitorar os serviços subjacentes para garantir a estabilidade contínua. A próxima atualização será fornecida pelo encerramento dos negócios.

10. 20 Eost 2026 da 21:46 UTCmonitoring

    Os serviços afectados permanecem estáveis. Blackboard continua a monitorar os serviços subjacentes para garantir a estabilidade contínua. A próxima atualização será fornecida até amanhã (sexta-feira) de manhã.

Traduzido automaticamente da atualização oficial do incidente.

1. 19 Eost 2026 da 21:48 UTCidentified

   Estamos investigando o aumento das taxas de erro relacionadas a um sistema de armazenamento impactando um grupo de clientes implantados em Blackboard LMS nos EUA East

2. 19 Eost 2026 da 22:01 UTCidentified

   Continuamos trabalhando em uma solução para esse problema.

Traduzido automaticamente da atualização oficial do incidente.

1. 11 Eost 2026 da 13:53 UTCidentified

   A few Blackboard LMS clients are currently experiencing Intermittent issues. The team is investigating the root cause and working to restore normal performance.

2. 11 Eost 2026 da 14:28 UTCidentified

   Our team is actively working on the fix and continuing to investigate the root cause. We are closely monitoring the situation and working to restore normal performance as soon as possible.

3. 11 Eost 2026 da 15:16 UTCidentified

   Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET. We will continue to closely monitor the service and provide further updates as more information becomes available.

4. 11 Eost 2026 da 16:18 UTCidentified

   Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

5. 11 Eost 2026 da 17:31 UTCidentified

   Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

6. 11 Eost 2026 da 18:56 UTCmonitoring

   Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

7. 11 Eost 2026 da 21:05 UTCresolved

   The sites have remained stable since 10:00 AM ET, with no further issues. Closing the incident.

1. 3 Eost 2026 da 14:49 UTCinvestigating

   Todas as capacidades de mensagens estão em baixo. Aconselharemos assim que estiverem operacionais.

2. 3 Eost 2026 da 17:34 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Gouere 2026 da 18:18 UTCinvestigating

   Estamos cientes de erros exibidos em Credenciation & Program Review ao tentar editar padrões ou gerar relatórios offline. A Equipa de Desenvolvimento está a trabalhar para resolver esta questão.

2. 17 Gouere 2026 da 19:17 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Gouere 2026 da 08:33 UTCinvestigating

   Atualmente estamos investigando uma questão que afeta o ambiente de produção para vários clientes.

2. 16 Gouere 2026 da 08:51 UTCidentified

   Identificamos o problema como estando relacionado à AWS CloudFront. Estamos trabalhando ativamente com AWS para restaurar o serviço o mais rápido possível. Nossa equipe está acompanhando de perto a situação e fornecerá novas atualizações assim que informações adicionais estiverem disponíveis.

3. 16 Gouere 2026 da 09:40 UTCidentified

   Identificamos o problema impactando um subconjunto de clientes. A AWS confirmou a questão e está a trabalhar activamente nos esforços de atenuação para reduzir o impacto. Nossas equipes estão acompanhando de perto a situação, coordenando com a AWS e trabalhando para uma recuperação completa. Continuaremos a fornecer atualizações à medida que mais informações estiverem disponíveis.

4. 16 Gouere 2026 da 10:25 UTCidentified

   A AWS continua trabalhando nos esforços de mitigação, e nossas equipes continuam ativamente engajadas e em estreita coordenação com eles. Continuamos a monitorizar o ambiente e a fornecer actualizações à medida que se avança.

5. 16 Gouere 2026 da 11:24 UTCmonitoring

   A AWS implementou uma correção para o problema subjacente. Estamos observando sinais de recuperação, e o serviço parece estar estável neste momento. Continuaremos a monitorizar o ambiente e a fornecer actualizações, se necessário.

6. 16 Gouere 2026 da 12:57 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gouere 2026 da 12:39 UTCinvestigating

   Alguns clientes do Blackboard LMS estão atualmente com problemas de desempenho. A equipe está investigando a causa raiz e trabalhando para restaurar o desempenho normal.

2. 2 Gouere 2026 da 13:14 UTCidentified

   Identificamos a consulta que causa o problema do desempenho. A equipe está trabalhando ativamente em uma correção

3. 2 Gouere 2026 da 14:44 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 2 Gouere 2026 da 21:08 UTCmonitoring

   A questão foi resolvida.

5. 3 Gouere 2026 da 04:33 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Mae 2026 da 06:48 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 16 Mae 2026 da 09:01 UTCidentified

   We are continuing to work on a fix for this issue.

3. 16 Mae 2026 da 10:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 16 Mae 2026 da 11:04 UTCidentified

   All sites are online

5. 29 Mae 2026 da 13:24 UTCresolved

   This incident has been resolved.

1. 7 Mae 2026 da 16:13 UTCinvestigating

   We are investigating a number of issues reported with the 4000.15.0 release to production environments. Multiple teams are working on this and we will provide more information as it becomes available.

2. 7 Mae 2026 da 19:11 UTCinvestigating

   As we investigate an issue related to Release Conditions, the release of 4000.15.0 will be paused until this issue can be resolved, so the US East release is now on hold. Once resolved all sites will be updated with the fix.

3. 8 Mae 2026 da 02:40 UTCidentified

   We have identified the root cause of the issue related to Release Conditions. The team is working on a fix that will be released as soon as possible. In the meantime, we have updated production instances for customers that have opened a support ticket.

4. 8 Mae 2026 da 09:28 UTCidentified

   The engineering team is actively working on a resolution for the Release condition issue. As a temporary workaround until the fix is available, please remove any assessment access exceptions configured in the Gradebook (for example, custom start/end dates assigned to individual students). Once the exceptions are removed, the assessment will appear correctly in the student view. We appreciate your patience and understanding while we work toward a permanent resolution.

5. 10 Mae 2026 da 08:49 UTCidentified

   Resolved Update - The engineering team has completed the fix for the Release Conditions issue identified in version 4000.15.0. Deployment of the fix to production environments is currently in progress and will continue across all the sites. Once the deployment is completed, the issue related to assessment visibility and Release Conditions will be fully resolved. The team will continue to closely monitor the environments following the deployment to ensure platform stability and expected behavior. We appreciate your patience and understanding throughout this process.

6. 11 Mae 2026 da 13:42 UTCresolved

   This incident has been resolved.

1. 27 Ebrel 2026 da 16:51 UTCinvestigating

   We are experiencing a spike in activity beginning at 11:20AM EDT which has caused intermittent delays in the real-time processing of new content added to the LMS for Canvas institutions in the US. Real-time processing delays of approximately 1 to 2 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. 28 Ebrel 2026 da 11:36 UTCresolved

   This incident has been resolved.

1. 24 Ebrel 2026 da 21:19 UTCinvestigating

   Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types. Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems. Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.

2. 24 Ebrel 2026 da 23:29 UTCresolved

   The issue has been resolved.

1. 21 Ebrel 2026 da 13:47 UTCidentified

   We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.

2. 21 Ebrel 2026 da 17:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 Ebrel 2026 da 18:56 UTCresolved

   Ally has worked through the remaining backlog and alternative formats are processing at a normal rate again.

1. 16 Ebrel 2026 da 07:37 UTCinvestigating

   We are currently experiencing performance degradation. As a result, some Snowflake queries may run slower than usual, and Illuminate reports may take longer to load or could time out. Our team is actively investigating the issue and working to restore normal performance at the earliest

2. 16 Ebrel 2026 da 09:19 UTCmonitoring

   We have identified the root cause of the issue and deployed a fix to production. The team is closely monitoring performance to ensure stability

3. 16 Ebrel 2026 da 10:08 UTCresolved

   The performance issue has been resolved. Snowflake queries and Illuminate reports are now operating normally

1. 13 Ebrel 2026 da 13:41 UTCinvestigating

   Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic which may result in a delay of 1-2 hours for showing new indicators and/or new course reports. During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates including course copy processes. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.

2. 14 Ebrel 2026 da 12:44 UTCmonitoring

   Ally has processed the majority of the backlog in our bulk processing queues which should decrease the delays for course syncs, copy processes and onboards. The Ally development team will continue to monitor progress and performance.

3. 17 Ebrel 2026 da 12:39 UTCresolved

   This incident has been resolved.

1. 30 Meurzh 2026 da 17:30 UTCidentified

   We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. 30 Meurzh 2026 da 21:12 UTCmonitoring

   The Ally development team has scaled up resources based on demand and will continue to monitor progress.

3. 1 Ebrel 2026 da 11:28 UTCmonitoring

   Real time processing queues have returned to normal levels while the team continues to monitor.

4. 3 Ebrel 2026 da 20:11 UTCresolved

   This incident has been resolved.

1. 26 Meurzh 2026 da 19:56 UTCidentified

   We are experiencing a spike in activity beginning just before noon EST which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1 to 3 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. 27 Meurzh 2026 da 11:30 UTCresolved

   Real time queues have returned to normal levels.

1. 18 Meurzh 2026 da 12:53 UTCinvestigating

   We are currently experiencing an issue with Single Sign-On that may prevent some users from logging in to Illuminate across all regions. We are actively working to resolve it.

2. 18 Meurzh 2026 da 13:19 UTCresolved

   The issue has been resolved and users should now be able to log in to Illuminate without issues.

1. 11 Meurzh 2026 da 16:53 UTCinvestigating

   We are experiencing issues on AI image generation within Blackboard LMS. Instructors receive an error when attempting to generate new images. Previously generated images applied to courses are fine and not effected. We are investigating and working with our service provider towards a solution.

2. 11 Meurzh 2026 da 21:13 UTCidentified

   We have identified the root cause of the issue and are analyzing the options available to us to bring image generation back online. Please bear with us as we work through this. We are 'following the sun' on getting a solution deployed as soon as possible.

3. 12 Meurzh 2026 da 14:43 UTCmonitoring

   We have found a fix for AI image generation in Blackboard LMS. This has been through our QA process, the rollout has begun with positive initial signs of service restoration in production instances. We aim to post a final status on this once the rollout process to all instances has completed and post rollout QA is successful.

4. 12 Meurzh 2026 da 19:06 UTCresolved

   We can report that the rollout to all production instances and final QA testing is now complete. Image generation is fully restored in all instances of Blackboard LMS. As part of this fix, you may notice an improvement in the generated image quality. If you have any further concerns or still are experience image generation issues, please raise a support ticket through the usual channels.

1. 2 Meurzh 2026 da 07:31 UTCinvestigating

   We are experiencing issue on AWS services in ME-Central region due to power issue in few of the availability zones, We are actively working with our service provider.

2. 2 Meurzh 2026 da 08:41 UTCidentified

   Our service provider is still working on the power issue. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We will provide an update if new information becomes available.

3. 2 Meurzh 2026 da 18:37 UTCidentified

   Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.

4. 3 Meurzh 2026 da 04:11 UTCidentified

   Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.

5. 3 Meurzh 2026 da 08:09 UTCidentified

   We are currently observing that additional sites are being affected due to the ongoing power outage. We are actively working with our service provider to explore available options. Our service provider is closely working on the recovery efforts. We will continue to monitor the situation and share updates as they become available.

6. 3 Meurzh 2026 da 11:44 UTCidentified

   Most of the sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider to assess the situation and explore all available options. Our service provider is closely engaged in recovery efforts to restore services. We will provide an update if new information becomes available.

7. 4 Meurzh 2026 da 19:52 UTCidentified

   Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

8. 17 Meurzh 2026 da 17:22 UTCidentified

   Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

9. 23 Meurzh 2026 da 12:59 UTCidentified

   All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

10. 25 Meurzh 2026 da 21:36 UTCidentified

    We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

11. 6 Ebrel 2026 da 09:19 UTCresolved

    We have successfully restored all production Blackboard sites previously hosted in the Middle East to an alternate AWS region.

1. 23 Cʼhwevrer 2026 da 05:10 UTCinvestigating

   We are aware of the email issue that users are encountering while sending emails from Blackboard. Our teams are investigating this on priority to have this addressed as soon as possible.

2. 23 Cʼhwevrer 2026 da 06:04 UTCidentified

   We have identified the issue and continuing to work on a fix for this issue. We will share an ETA as soon as it becomes available.

3. 23 Cʼhwevrer 2026 da 06:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 23 Cʼhwevrer 2026 da 14:35 UTCresolved

   This incident has been resolved.