50 Bolt incidents · Genver 2022 — official updates, affected components, duration and resolution details.
Bolt is now monitoring a major outage that impacted all Bolt services from 7:25 pm - 7:57 pm UTC. Our team has implemented a fix and is seeing all services are recovering. If you have any questions, please reach out to our team at https://support.bolt.com/.
This incident is now resolved. Please reach out to our team with any questions or concerns - https://support.bolt.com/.
Bolt is aware of issues with the CSV download for the June 3rd Bank Transfer statement. Our team is investigating, and we will provide an update shortly. If you have any questions or concerns, reach out at support.bolt.com.
Our team has identified the root cause and will deploy a fix shortly. We will provide an update once the Bank Transfer statement CSV files are available for download in the Merchant Dashboard.
We are continuing to work on a fix for this issue.
We have deployed the fix for this issue. Merchants can now download the June 3rd Bank Transfer statement CSV file. If you have any questions or concerns, reach out at support.bolt.com.
Bolt is aware of an issue impacting the third party payment processor, Radial. Merchants using Radial for payments will see failed authorizations. Bolt is monitoring the issue closely. For any questions or concerns, please reach out to Radial directly.
This issue is now resolved.
Bolt is tracking an issue with one of our payment processing partners, Cybersource. During this period, Bolt merchants using Cybersource to process payments may see authorization failures. We will update this incident as we get more information. If you have any questions or concerns, reach out at support.bolt.com.
We are seeing an increase in successful payment authorizations for Cybersource merchants. We will continue to monitor this and will provide another update shortly. If you have any questions or concerns, reach out at support.bolt.com.
The Cybersource payment authorization errors have been resolved. Merchants processing payments via Cybersource should not experience any further issues. If you have any questions or concerns, reach out at support.bolt.com.
A Bolt deployment introduced an error to the Sandbox version of embed.js. This error would have impacted shopper login, credit card validation, and Bolt account-related testing in the sandbox. The issue was introduced on February 27th at 7:01 PM UTC and was resolved on February 28th at 4:42 PM UTC. If you have any questions regarding this issue, please get in touch with the Bolt Support team via the support portal - https://support.bolt.com/.
Bolt experienced an issue that will result in delayed funding for Vantiv merchants for the January 1, 2024 bank transfers. Funding for this deposit was initiated successfully today on Wednesday, January 3rd for impacted merchants and you can expect to see funds delivered by Friday, January 5th. For any questions or concerns, please reach out to [email protected].
Our team confirmed that funding has been successfully initiated for impacted merchants. If you do not see the associated funds deposited into your account by Friday, January 5th please reach out to Bolt’s support team at [email protected].
Bolt is currently experiencing an issue impacting our services. At the moment order placement, login, and other areas are impacted. Our team is engaged and working toward a resolution. We will have another update by 1:15pm ET.
Our team is continuing to develop a fix for the issue impacting Bolt Checkout. We will provide our next update at 1:30pm ET.
Bolt has implemented a fix that has mitigated the issue and will continue to monitor for issues. If you have any questions or concerns, please reach out to [email protected].
The issue impacting Bolt's systems is resolved. If you have any questions or concerns, please reach out to [email protected].
Bolt has been notified of an issue impacting transaction authorization on the Visa card network. Some transactions may be declined or experience latency when processing. Shoppers may be able to retry their payment to obtain a successful authorization. Visa is working with a third party issuer to identify and resolve the issue. Visa will provide another update at 4:30pm ET.
Visa continues to work toward resolution on this issue. We will continue to provide updates as we receive them from Visa. For any questions or concerns, please reach out to Bolt Support at https://support.bolt.com.
Authorizations involving Visa transactions have recovered. If you have any questions, please reach out to Bolt Support at https://support.bolt.com.
Bolt has identified an issue impacting checkout for merchants with Route enabled. We are proactively disabling Route from impacted merchants. We continue to work toward resolution of the issue. If you have any questions or concerns, please reach out to Bolt Support at https://support.bolt.com.
The issue impacting Bolt's ability to process transactions including Route Shipping Insurance is now resolved. We have re-enabled Route for all impacted merchants. Our team will continue to monitor for issues. If you have any questions, please reach out Bolt Support at https://support.bolt.com.
We have resolved the issue impacting transactions processed with Route. If you have any questions or concerns, please reach out to our team at https://support.bolt.com.
Our team is monitoring processing issues related to the Vantiv payment processor as of 7:08 AM CST. Please follow their Statuspage for the latest updates - https://status.transactiongateway.com/incidents/3lds4vwwz4d8.
Transactions are succeeding on the Vantiv Now Worldpay eCommerce platform. Their engineers are continuing to monitor for any issues.
There have been no further errors on the Vantiv Now Worldpay eCommerce platform. Errors occurred between 7:08:20 AM - 8:30:03 AM CST. Please reach out to the Bolt Support Team via https://support.bolt.com if you have any questions regarding this incident.
Great news - Bolt's Holiday Support and Services Guide is now live to ensure your holiday season runs smoothly. Enjoy 24/7 Emergency P0 Support via our Support Portal, Non-Critical Support on weekdays from 8:30am to 9pm ET, and Risk Reviews within two hours of order placement daily from 9am to 8pm ET. 'Tis the season to shine—explore our guide today: https://help.bolt.com/get-started/policies/holiday-policies/. For any questions or concerns, please reach out to the Bolt Support Team via https://support.bolt.com.
Monday August 28th at 1:00PM ET, Bolt noticed that a number of our shopper help site pages are unavailable. We are working to bring these pages back online and will provide an update shortly.
We have implemented a fix and the shopper help site pages are available again.
Bolt experienced an issue that will result in delayed funding for some merchants on Friday, July 21st. Funding will be initiated on Monday, July 24th for impacted merchants and you can expect to see funds delivered by Wednesday, July 26th. We recognize that impact this has on merchant business operations and apologize for the impact this has to your organization. We will follow up on Monday to confirm funding was initiated. For any questions or concerns, please reach out to [email protected].
Our team has confirmed that funding has been initiated for impacted merchants. If you have any questions or concerns, please reach out to Bolt’s support team at [email protected].
We are investigating an issue that is causing checkout failure for all BigCommerce One Click integrations that are on the BigCommerce platform. We are working with the BigCommerce team to identify the issue and resolve it as quickly as possible. If you have any questions, please email us at [email protected]
We have discovered the root cause of the issue and are in the process of building the fix. We expect to deploy early in the morning (PST) on May 17th, 2023. The failure rate is now intermittent. Additionally, we have identified a workaround - if shoppers reload the checkout page, they can successfully checkout. We recognize this is suboptimal, but this will provide an option for shoppers who are encountering this issue.
BigCommerce has deployed code fixes and this has resolved the issue. All BigCommerce sites should be functioning as expected. If you are experiencing any issues, please contact us at [email protected]
Bolt is aware of an issue impacting the product add-ons module in the legacy merchant dashboard. Functionality related to enabling or disabling product add-ons will be unavailable until tomorrow. Our team will provide another update by 12pm PT Thursday May 11th. In the meantime, if you need assistance with product add-ons, please reach out to [email protected].
The issue impacting the product add-ons module has been resolved. If you have any questions or concerns, please reach out to [email protected].
There is an issue with Vantiv merchants getting their funds deposited for Thursday, 27 April 2023. We are investigating the cause of this funding delay, but expect that it will be resolved with today's (28 April 2023) funding run at approximately 12pm PST. Today's funding run will include funds for both days. We will send an update in approximately 2 hours.
We are continuing to work on a fix for this issue.
The funding issue impacting merchants processing with Vantiv was resolved this afternoon at 1:20 pm PST. Both the 27 & 28 April 2023 funding was completed successfully, with funds expected to appear in your bank accounts no later than Monday, 1 May 2023. If you have any questions, please contact your CSM or email [email protected].
At approximately 9am PST, Bolt began intermittently blocking BigCommerce IP addresses that impacted shopping. This only affects merchants on the BigCommerce platform. We discovered this at 11:58 am PST and mitigated the issue at 12:17pm. if you have any questions, please contact us at [email protected]
Bolt is aware of an issue impacting funding details and bank transfer statements in the new Merchant Dashboard. Our team is working on resolving this issue. In the mean time, merchants can use the legacy merchant dashboard at https://merchant-legacy.bolt.com/ to retrieve this information.
We have successfully applied a fix for the issue that was impacting funding details and bank transfer statements in the Merchant Dashboard. If you experience any issues, please report the issue to [email protected] or at https://support.bolt.com/hc/en-us/
There is an issue that is causing a significant percentage of orders processed by Bolt to fail. This issue is also impacting the Merchant Dash, SSO and other components. We are urgently working on a fix for this.
We have an understanding of what the problem is and are we are able to manual mitigate the issue. We are seeing systems availability increase. Our team is continuing to drive to a permanent solution to this issue. We will provide regular updates on our progress.
We have an understanding of what the problem is and are we are able to manual mitigate the issue. We are seeing systems availability increase. Our team is continuing to drive to a permanent solution to this issue. We will provide regular updates on our progress.
We have deployed a fix for one of identified issues and have determined that it is working. We are in the process of rolling this fix out to the rest of the system and expect to have the system fully back within the next 15 minutes.
We deployed all the needed fixes and all systems are up and running. We are continuing to monitor the situation. We are also experiencing a helpdesk failure - if you are continuing to see issues, please reach out to us here: [email protected]
We have confirmed that all the fixes were deployed successful and we are considering the issue resolve. Our team will continue to monitor the situation. We will publish an RCA for this incident. Additionally, our helpdesk is back up and running. Please use our help site (help.bolt.com) or email us at [email protected] if you see any issues or have questions.
Bolt is aware of an issue impacting the Analytics tab of the Merchant Dashboard. Our team is investigating and working toward a resolution.
The problem impacting the Analytics tab of the Merchant Dashboard has been resolved. If you have any questions or concerns, please reach out to [email protected].