Histórico de interrupções do Brainpop

1. 26 Here 2026 da 18:07 UTCinvestigating

   Estamos cientes de um problema que impede vídeos de carregar em produtos BrainPOP. Identificamos a causa com um dos nossos prestadores de serviços, que está a trabalhar activamente numa solução. Outras características do site permanecem disponíveis. Publicaremos uma atualização assim que os vídeos estiverem funcionando novamente. Pedimos desculpa pela interrupção na sua sala de aula.

2. 26 Here 2026 da 19:18 UTCmonitoring

   Uma correção foi implementada e vídeos estão carregando novamente em produtos BrainPOP. Continuamos a monitorizar para confirmar que tudo está totalmente restaurado.

3. 26 Here 2026 da 20:01 UTCresolved

   Esta questão foi resolvida. A interrupção foi causada por um problema com um dos nossos prestadores de serviços de terceiros. Os vídeos estavam indisponíveis em produtos BrainPOP por aproximadamente 2 horas esta tarde e agora estão carregando normalmente. Obrigado pela vossa paciência, e pedimos desculpa pela interrupção da vossa sala de aula.

Traduzido automaticamente da atualização oficial do incidente.

1. 28 Gwengolo 2026 da 14:20 UTCinvestigating

   Atualmente estamos investigando um problema que causa falhas de login para alguns usuários se inscreverem via Google Single Sign-On (SSO). Isso está afetando um subconjunto de contas escolares e distritais. Nossa equipe de engenharia está trabalhando ativamente para identificar a causa, e publicaremos uma atualização assim que tivermos mais informações.

2. 28 Gwengolo 2026 da 16:14 UTCresolved

   Este incidente foi resolvido. Hoje cedo, alguns usuários experimentaram falhas de login via Google Single Sign-On (SSO), afetando um subconjunto de contas escolares e distritais. Nossa equipe de engenharia identificou a causa subjacente e implantou uma correção, que foi verificada como restauração do acesso normal. Google SSO login está funcionando normalmente. Pedimos desculpa por qualquer inconveniente que isto possa ter causado.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Gouere 2026 da 18:10 UTCinvestigating

   Identificamos um problema de desempenho de banco de dados que afeta algumas funcionalidades relacionadas à conta e atividade estudantil hoje. Alguns usuários podem experimentar erros ou atrasos com a criação de conta, status da conta ou atividade de gravação/sincronização e progresso. Estamos a aplicar uma solução. Durante esta janela (aproximadamente 1 hora), algumas características envolvendo a atividade de salvar ou sincronizar os alunos podem ser temporariamente degradadas ou indisponíveis. Espera-se que a maior parte da funcionalidade do site permaneça normal. Publicaremos uma atualização assim que a correção estiver completa e confirmada resolvida.

2. 20 Gouere 2026 da 20:49 UTCresolved

   A correção foi aplicada e confirmamos que a criação de conta, o status da conta e a economia/sincronização de atividade estão funcionando normalmente. Toda a funcionalidade afetada voltou ao normal. Obrigado pela vossa paciência enquanto resolvemos isto.

Traduzido automaticamente da atualização oficial do incidente.

1. 18 Mae 2026 da 13:01 UTCinvestigating

   this is a test

2. 18 Mae 2026 da 13:02 UTCresolved

   test complete

1. 12 Mae 2026 da 15:56 UTCinvestigating

   We are investigating an issue causing the site to be slow and intermittently unavailable. This issue recurred following a brief period of recovery earlier today. Our team is actively working toward a full resolution. We will provide updates as the situation develops. We apologize for the inconvenience.

2. 12 Mae 2026 da 18:11 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 Mae 2026 da 18:14 UTCresolved

   We have identified the root cause of this issue. A fix has been implemented and the site is operating normally. We are continuing to monitor to confirm full stability. We will follow up with a full incident report. We apologize for the disruption.

1. 12 Mae 2026 da 14:12 UTCinvestigating

   We are currently investigating an issue that may be affecting some users. During this time, you may experience: - Errors or timeouts when loading content - Activity or progress not saving - Pages that are slow to load or unresponsive We are actively working to resolve this and will provide an update shortly. Thank you for your patience.

2. 12 Mae 2026 da 14:50 UTCinvestigating

   We are continuing to investigate this issue. BrainPOP is currently unavailable. Our team is actively working on a resolution and we will provide another update shortly. We apologize for the inconvenience.

3. 12 Mae 2026 da 15:04 UTCresolved

   BrainPOP is back online and operating normally. The issue affecting site availability has been resolved. We are continuing to monitor and will follow up with a full incident report. We apologize for the disruption.

1. 15 Ebrel 2026 da 17:51 UTCinvestigating

   We’re currently experiencing intermittent performance issues across all sites. Some pages may load slowly or may not load at all. Our team is actively working to resolve this as quickly as possible. We’ll share updates here as soon as we have more information.

2. 15 Ebrel 2026 da 18:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 Ebrel 2026 da 18:10 UTCresolved

   The issue has now been resolved. We’ve verified that the site is functioning normally and performance has returned to expected levels. Thank you for your patience while we worked through this.

1. 20 Here 2025 da 13:44 UTCinvestigating

   We are currently experiencing service issues due to an outage at Amazon Web Services (AWS), which is impacting many cloud-hosted websites and services. AWS has reported increased error rates and latencies across multiple services. Because BrainPOP is hosted via AWS infrastructure, this outage is affecting our connection, causing slower load times and intermittent accessibility. While the AWS issue is ongoing you may experience: - Slower than normal page loads - Intermittent outages or temporarily unreachable features We’re closely monitoring the situation and working to restore full performance as quickly as possible. For real-time updates on the AWS service status, please check: https://health.aws.amazon.com/health/status Thank you for your patience and understanding. We’ll post another update once the situation is fully resolved.

2. 20 Here 2025 da 13:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 Here 2025 da 19:36 UTCmonitoring

   As AWS continues to resolve their ongoing infrastructure issues, BrainPOP site performance has improved. Many users can now access and use the site normally, though some may still experience occasional slowness or brief interruptions. We are actively monitoring the situation and will provide additional updates as needed.

4. 20 Here 2025 da 20:03 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 Here 2025 da 23:45 UTCresolved

   As of 5:15 PM EST, BrainPOP website performance has returned to normal. All systems are operational, and users should now be able to log in and navigate the site without issues. The earlier slowdown and intermittent outages were caused by a widespread AWS infrastructure issue, which has now been resolved. We’ll continue to monitor performance closely, but no further impact is expected at this time. Thank you for your patience while we worked through this incident.

1. 10 Meurzh 2025 da 13:35 UTCinvestigating

   Dear BrainPOP Users, We are currently experiencing performance issues across all BrainPOP sites. Our team is actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as we work toward a resolution. Thank you for your understanding, and we’ll have BrainPOP back up and running soon!

2. 10 Meurzh 2025 da 13:36 UTCinvestigating

   We will provide updates as we work toward a resolution.

3. 10 Meurzh 2025 da 14:55 UTCinvestigating

   We are continuing to investigate this issue.

4. 10 Meurzh 2025 da 15:55 UTCresolved

   Dear BrainPOP Users, We’re happy to share that BrainPOP.com is now back up and running. Our team has implemented a fix, and the site should be fully accessible again. We are actively monitoring the system to ensure stability and will continue to monitor performance. If you experience any issues, please refresh your browser or contact our support team. Thank you for your patience and understanding—we appreciate you!

1. 2 Gouere 2024 da 12:55 UTCinvestigating

   Users in some regions may be experiencing 504 errors playing movies. We're looking into this issue with our CDN provider.

2. 2 Gouere 2024 da 14:25 UTCinvestigating

   We are continuing to investigate this issue with our provider.

3. 2 Gouere 2024 da 16:30 UTCidentified

   A workaround fix was applied and is working on BrainPOP movies. We should have an update on the other products in the next 30 minutes.

4. 2 Gouere 2024 da 17:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 Gouere 2024 da 17:29 UTCresolved

   This incident has been resolved.

1. 20 Mae 2024 da 15:21 UTCinvestigating

   We are currently investigating an issue with LTI login errors to our application homepages. We are actively looking into this issue and will provide an update as soon as possible!

2. 20 Mae 2024 da 17:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 Mae 2024 da 18:02 UTCresolved

   This incident has been resolved.

1. 11 Genver 2024 da 21:25 UTCinvestigating

   Users may be experiencing errors playing some of our movies. We're looking into this issue with our CDN provider.

2. 11 Genver 2024 da 22:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 Genver 2024 da 15:36 UTCresolved

   This incident has been resolved.

1. 17 Eost 2023 da 14:14 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 17 Eost 2023 da 14:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 Eost 2023 da 14:46 UTCresolved

   This incident has been resolved.

1. 28 Du 2022 da 14:42 UTCidentified

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 28 Du 2022 da 15:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 Du 2022 da 16:01 UTCresolved

   This incident has been resolved.

1. 1 Eost 2021 da 00:00 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it!

2. 1 Eost 2021 da 00:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 Eost 2021 da 00:06 UTCresolved

   This incident has been resolved.

1. 19 Gouere 2021 da 19:54 UTCinvestigating

   We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

2. 19 Gouere 2021 da 20:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 Gouere 2021 da 20:28 UTCidentified

   We are continuing to work on a fix for this issue.

4. 19 Gouere 2021 da 21:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 Gouere 2021 da 21:25 UTCresolved

   This incident has been resolved.

1. 12 Genver 2021 da 19:01 UTCidentified

   Users may be experiencing site slowness, errors logging in, or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 12 Genver 2021 da 19:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 Genver 2021 da 19:29 UTCresolved

   This incident has been resolved.

1. 4 Kerzu 2020 da 19:16 UTCidentified

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 4 Kerzu 2020 da 20:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 Kerzu 2020 da 22:23 UTCresolved

   This incident has been resolved.

1. 19 Du 2020 da 18:21 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 19 Du 2020 da 18:38 UTCmonitoring

   Site performance has recovered, but we are still investigating the root cause of these issues and will continue to monitor.

3. 19 Du 2020 da 19:16 UTCresolved

   This incident has been resolved.

1. 9 Here 2020 da 11:41 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 9 Here 2020 da 12:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 Here 2020 da 13:54 UTCidentified

   Our site issues appear to be related to an AWS outage in the Northeast Region. We are attempting to work around this issue to restore services to our sites, and will continue to update.

4. 9 Here 2020 da 15:14 UTCidentified

   We have not been able to work around this outage to restore service to our sites, but are still working on mitigating the issue.

5. 9 Here 2020 da 17:01 UTCidentified

   We are continuing to work on a fix for this issue.

6. 9 Here 2020 da 17:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 9 Here 2020 da 17:49 UTCmonitoring

   We are continuing to monitor for any further issues, but site service has been restored.

8. 9 Here 2020 da 18:10 UTCresolved

   This incident has been resolved.