Histórico de interrupções do Braze

1. 16 Gwengolo 2026 da 09:17 UTCidentified

   Os Serviços de Suporte Braze e o Portal de Parceiros estão atualmente enfrentando problemas devido a um incidente impactando a Salesforce Service Cloud. Os clientes podem ter problemas ao enviar casos através do Portal de Suporte Braze e da Operadora de IA Braze. Durante este tempo, você também pode experimentar atrasos em resposta a casos de apoio. Para quaisquer casos críticos, entre em contato com [email protected].

2. 16 Gwengolo 2026 da 15:40 UTCmonitoring

   Estamos observando sinais de resolução, e neste momento, os clientes são capazes de usar nosso Serviço de Suporte Global normalmente. Continuamos a monitorar o serviço enquanto a Salesforce continua a remediar o problema da Salesforce Service Cloud. Os clientes agora podem levantar casos através do Portal de Suporte Braze e do Operador de IA Braze, como de costume.

3. 16 Gwengolo 2026 da 16:09 UTCresolved

   Esta questão foi resolvida. Nosso Serviço de Suporte Global está funcionando normalmente, e os clientes podem levantar casos através do Portal de Suporte Braze e do Operador de IA Braze como de costume. Confirmamos o serviço estável após a remediação da questão subjacente da Salesforce Service Cloud.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gwengolo 2026 da 11:30 UTCidentified

   Estamos investigando erros intermitentes e latência impactando o Painel US07.

2. 2 Gwengolo 2026 da 11:58 UTCresolved

   Esta foi uma recorrência de uma questão anterior impactando o Dashboard. Uma correção permanente foi implementada e o Dashboard permaneceu estável desde então. Estamos confiantes de que a questão está agora totalmente resolvida. Pedimos desculpa por qualquer impacto.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gwengolo 2026 da 07:43 UTCinvestigating

   Nossa equipe de engenharia está investigando latência intermitente e erros no painel US07.

2. 2 Gwengolo 2026 da 08:58 UTCidentified

   Identificamos o problema que leva a erros intermitentes de painel e latência e os engenheiros estão trabalhando para resolver o problema.

3. 2 Gwengolo 2026 da 09:36 UTCmonitoring

   Os engenheiros implementaram uma correção e o Painel está estável há mais de 30 minutos. Continuamos a acompanhar a questão para garantir uma resolução completa.

4. 2 Gwengolo 2026 da 10:09 UTCresolved

   O Painel continua estável e a questão está agora resolvida.

Traduzido automaticamente da atualização oficial do incidente.

1. 5 Eost 2026 da 16:13 UTCinvestigating

   We are currently investigating an issue with the US 01 and US 03 clusters.

2. 5 Eost 2026 da 17:54 UTCresolved

   Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying database optimizations. Error rates returned to normal shortly after each fix was applied, and they have remained stable for the past hour. This incident is now resolved.

1. 31 Gouere 2026 da 14:09 UTCinvestigating

   Estamos actualmente a investigar o desempenho degradado no nosso cluster EU02, que está a causar atrasos no processamento de correntes para um pequeno subconjunto de clientes. Nenhum dado foi perdido, e a maioria dos dados correntes continua a fluir normalmente. Nossa equipe está trabalhando ativamente para uma resolução e fornecerá atualizações à medida que estiverem disponíveis.

2. 31 Gouere 2026 da 16:14 UTCidentified

   Continuamos a investigar o desempenho degradado na UE02. Identificamos a causa raiz da latência subjacente, que decorreu de vários conectores de Correntes falhando em reiniciar graciosamente após manutenção de rotina, mas aparecendo em um estado saudável em nosso sistema de monitoramento. Esses servidores específicos constroem backlogs significativos enquanto estão neste estado. Nós completamos uma reinicialização graciosa, e giramos recursos adicionais para processar através dos itens atrasados mais rapidamente. Neste ponto, ~95% dos dados estão fluindo normalmente, enquanto até ~5% dos nossos conectores, impactando um subconjunto de clientes, continuam a experimentar latência. Vemos o rendimento significativamente melhorado devido a alterações de configuração, e forneceremos uma atualização em 1 hora ou quando tivermos uma linha do tempo atualizada.

3. 31 Gouere 2026 da 18:04 UTCidentified

   Continuamos a fazer progressos ao limpar o atraso remanescente na EU02, melhorar o nosso desempenho e diminuir a latência global. Esperamos ser apanhados na próxima hora, embora um pequeno número de acontecimentos possa levar um pouco mais tempo a processar completamente. O impacto restante está limitado a menos de metade do nosso tráfego global. Forneceremos outra atualização assim que estivermos totalmente em dia.

4. 31 Gouere 2026 da 19:25 UTCresolved

   Este incidente está resolvido. A partir de 15:18 ET / 19:18 UTC, nós processamos completamente o backlog de trabalhos, e nossos conectores EU02 Correntes estão novamente processando dentro dos intervalos de latência normais. Nenhum dado foi perdido, e todos os eventos atuais foram enviados para seus destinos.

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Gouere 2026 da 19:54 UTCresolved

   Por volta das 7:30 AM ET, ficamos cientes de uma falha na rede AWS na região EUA-WEST-2 afetando a conectividade de rede entre 6:55 AM ET e 8:00 AM ET. Desde então, a AWS resolveu a questão subjacente. Durante a janela de impacto, alguns clientes podem ter experimentado atrasos intermitentes e latência na entrega de e-mail. O correio está a ser entregue normalmente. À medida que a profundidade da fila aumentou, alguns clientes podem ter experimentado atrasos residuais na entrega de mensagens. Estes atrasos foram resolvidos a partir das 14h40 de hoje. Esta perturbação originou-se na infra-estrutura da AWS e não foi causada por qualquer componente da plataforma Braze. Para mais informações sobre o incidente da AWS, consulte a página de estado da AWS: https://health.aws.amazon.com/health/status

Traduzido automaticamente da atualização oficial do incidente.

1. 13 Gouere 2026 da 18:43 UTCinvestigating

   Braze engineers have identified an issue affecting the Braze AI Operator, where users may see the following error message: "Connection unstable - Check your Wi-Fi or internet signal and try again". We are actively investigating the issue and will provide updates as more information becomes available.

2. 13 Gouere 2026 da 20:54 UTCmonitoring

   A fix is being deployed for the issue affecting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again." We are seeing error rates improve and are continuing to monitor closely to confirm full resolution. We will provide a further update once we can confirm the issue is fully resolved.

3. 13 Gouere 2026 da 21:31 UTCresolved

   The issue impacting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again," has been fully resolved. The fix has been deployed and error rates have returned to normal levels.

1. 12 Mezheven 2026 da 14:58 UTCidentified

   Meta, a third-party, is currently experiencing an issue impacting WhatsApp services. During this time, WhatsApp messages may experience latency. Campaign and Canvas creation or modification may experience errors and latency when utilizing WhatsApp templates. Audience sync to Facebook may also experience errors and latency during this period.

2. 12 Mezheven 2026 da 16:52 UTCmonitoring

   Meta's services appear to be stabilizing. We are continuing to monitor the situation and will provide a further update once full service has been restored.

3. 12 Mezheven 2026 da 18:13 UTCresolved

   Meta has recovered from the earlier issue impacting WhatsApp services, and full service has now been restored. WhatsApp message delivery, Campaign and Canvas creation or modification using WhatsApp templates, and Audience sync to Facebook are all operating normally.

1. 22 Mae 2026 da 17:45 UTCinvestigating

   Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.

2. 22 Mae 2026 da 18:17 UTCinvestigating

   Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.

3. 22 Mae 2026 da 18:34 UTCmonitoring

   Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.

4. 22 Mae 2026 da 18:41 UTCresolved

   Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.

1. 8 Mae 2026 da 04:35 UTCidentified

   Starting at 11:45 PM ET, Braze customers on our US05 have been experiencing latency across campaign/canvas processing, data processing, and message sending due to an ongoing issue with an upstream provider (AWS). We are working on a fix. Please see https://health.aws.amazon.com/health/status for more details.

2. 8 Mae 2026 da 05:04 UTCidentified

   We are continuing to experience delays in Campaign & Canvas Processing, Data Processing, and Message Sending. Additionally, Dashboard navigation is intermittently erroring. We are continuing to work on a fix while we await updates from AWS. Please see https://health.aws.amazon.com/health/status for more details.

3. 8 Mae 2026 da 05:32 UTCmonitoring

   We have implemented a fix to mitigate the impact of the ongoing AWS incident in Availability Zone (use1-az4) in the US-EAST-1 region. At this point, latency and error rates have returned to normal levels for all services. Additionally, AWS is reporting early signs of recovery. Please see https://health.aws.amazon.com/health/status for more details.

4. 8 Mae 2026 da 05:47 UTCresolved

   Latency and error rates have remained at normal levels for all services, post-implementation of our fix, and this incident is resolved. We will continue to monitor the overall system health until AWS reports full recovery. Please see https://health.aws.amazon.com/health/status for more details.

1. 7 Mae 2026 da 16:38 UTCidentified

   We have identified a third party issue causing Agent Console auto models to error. Our engineering team is actively working to remediate the issue.

2. 7 Mae 2026 da 16:53 UTCmonitoring

   Our engineering team have released a fix and Agent Console auto models are now recovering. We are continuing to monitor the situation.

3. 7 Mae 2026 da 17:19 UTCresolved

   Following continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.

1. 7 Mae 2026 da 13:19 UTCidentified

   Braze Engineers have identified an issue causing SMS delivery delays across networks in multiple European countries. Braze Engineers confirmed this is related to an ongoing Twilio incident: https://status.twilio.com/incidents/shhrhbqxflt1 We expect to provide another update as soon as more information becomes available.

2. 7 Mae 2026 da 17:10 UTCidentified

   Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains related to an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. We will provide another update as soon as the situation changes. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1

3. 8 Mae 2026 da 00:44 UTCmonitoring

   Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. They state that delivery delays to multiple networks continue in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. The incident has been resolved, and latency has returned to normal in all other countries. Braze's next update on the issue will be 10 UTC on 9 May 2026. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1

4. 8 Mae 2026 da 11:46 UTCmonitoring

   SMS sending delays have been resolved for the majority of countries and sending has returned to normal. SMS delivery delays continue to impact Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1

5. 8 Mae 2026 da 12:36 UTCresolved

   Latency has returned to normal operational bounds and this incident is now resolved. Twilio's Statuspage will continue to provide updates on the remaining impact to Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde: https://status.twilio.com/incidents/shhrhbqxflt1

1. 20 Ebrel 2026 da 16:18 UTCinvestigating

   We are currently investigating an issue with the EU01 cluster.

2. 20 Ebrel 2026 da 16:49 UTCidentified

   Braze engineers are actively investigating the issue and working to restore services.

3. 20 Ebrel 2026 da 17:13 UTCmonitoring

   Braze engineers have identified the issue. Services remain degraded but are improving.

4. 20 Ebrel 2026 da 17:33 UTCmonitoring

   Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.

5. 20 Ebrel 2026 da 18:02 UTCmonitoring

   Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.

6. 20 Ebrel 2026 da 19:24 UTCresolved

   The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.

1. 17 Ebrel 2026 da 22:19 UTCresolved

   Between 16:00 and 18:14 ET, Braze Engineers identified and resolved an issue causing intermittent SDK errors on the US01 cluster. As of 18:19 ET, services remain stable, and any failed SDK requests during the impact window were automatically retried.

1. 8 Ebrel 2026 da 19:05 UTCinvestigating

   We are currently experiencing an issue where cases sent to [email protected] may not be created as expected. Our team is actively investigating the issue. In the meantime, if you require assistance, please submit your request via the Braze Support Portal or reach out to your Customer Success Manager. We will provide an update as soon as more information becomes available.

2. 8 Ebrel 2026 da 19:44 UTCidentified

   We have identified the root cause of the issue is Google Workspace incident (https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT). This is causing delays in emails being sent and received.

3. 8 Ebrel 2026 da 20:34 UTCidentified

   We are continuing to investigate this incident. Both Google Workspace and Salesforce's Email-to-Case functionality are reporting issues related to the processing of email. New cases created by emailing support@braze as well as responses on existing cases are not being processed. In the meantime please submit your request by clicking "Get Help" in the top-right corner of your Braze workspace. Alternatively, your CSM may also be able to support.

4. 8 Ebrel 2026 da 21:27 UTCmonitoring

   We have begun receiving responses in cases that were delayed by this incident. Case creation via email is now being processed. Support is actively working through the backlog of requests and follow-ups created during the disruption.

5. 8 Ebrel 2026 da 21:49 UTCresolved

   The issue affecting email processing for support cases has been resolved. New cases sent to [email protected] and replies to existing cases are now being processed as expected. Our Support team is actively working through the backlog of requests created during the disruption. Thank you for your patience while we worked through this.

1. 6 Ebrel 2026 da 22:36 UTCresolved

   Between 17:00 and 18:35 EST, Braze Engineers identified and resolved an issue causing intermittent SDK errors on the US01 cluster. As of 18:40 EST, services remain stable, and any failed SDK requests during the impact window were automatically retried.

1. 24 Meurzh 2026 da 17:45 UTCinvestigating

   Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.

2. 24 Meurzh 2026 da 17:50 UTCmonitoring

   As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.

3. 24 Meurzh 2026 da 17:58 UTCresolved

   No further issues have been experienced, and all services are operating normally. The incident is now resolved.

1. 20 Meurzh 2026 da 18:25 UTCinvestigating

   Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.

2. 20 Meurzh 2026 da 19:19 UTCmonitoring

   As of 15:12 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.

3. 20 Meurzh 2026 da 19:29 UTCresolved

   No further issues have been experienced, and all services are operating normally. The incident is now resolved.

1. 17 Meurzh 2026 da 20:49 UTCinvestigating

   Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.

2. 17 Meurzh 2026 da 20:57 UTCmonitoring

   As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.

3. 17 Meurzh 2026 da 21:04 UTCresolved

   No further issues have been experienced, and all services are operating normally. The incident is now resolved.

1. 24 Cʼhwevrer 2026 da 19:34 UTCinvestigating

   Braze Engineers detected an increase in latency on email outbound messaging for customers on Bird (Sparkpost) non-EU Braze clusters. This latency build up started at 13:53 ET. Braze has engaged Sparkpost, who have declared an incident and are actively investigating, you can follow their Statuspage for updates, and we'll update here in 30 minutes, or when we learn more. https://status.sparkpost.com/incidents/ndjn00g5vwm3

2. 24 Cʼhwevrer 2026 da 19:42 UTCinvestigating

   As of 14:34 ET, Sparkpost has identified the root cause to be a networking issue on their US cluster. We are monitoring performance for improvement.

3. 24 Cʼhwevrer 2026 da 20:00 UTCresolved

   As of 14:41 ET, Sparkpost has declared this incident resolved after implementing a fix. Braze Engineers have confirmed that real time outbound email latency has returned within normal operational bounds as of 14:34 ET. Any messages that failed during this window, were automatically retried. This incident is considered resolved.