Histórico de interrupções do Cardconnect

1. 24 Gouere 2026 da 13:17 UTCinvestigating

   Identificamos uma perturbação do serviço de Terminal Integrado CardPonte que pode estar impactando seu negócio. Terminais devem reconectar automaticamente. Se o seu dispositivo não conseguir voltar a ligar-se, por favor, ligue o dispositivo para restaurar a conectividade.

2. 24 Gouere 2026 da 13:17 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 24 Gouere 2026 da 15:59 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 22 Gouere 2026 da 14:05 UTCidentified

   Estamos investigando um problema onde os documentos são incapazes de carregar quando o nome do arquivo tem espaços que podem estar impactando seu negócio. Por favor, remova espaços e tente recarregar novamente. Estamos neste momento a trabalhar para resolver esta questão.

2. 22 Gouere 2026 da 17:28 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 22 Gouere 2026 da 20:14 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 13 Gouere 2026 da 16:05 UTCidentified

   Por favor, esteja avisado, alguns comerciantes podem experimentar erros de relatórios dentro da aplicação CardPointe Desktop. Nota: Isto está isolado apenas para reportar. Por favor, não tente repetir as transações. Estamos neste momento a trabalhar para resolver esta questão.

2. 13 Gouere 2026 da 16:05 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados. Os comerciantes que tenham apresentado transações duplicadas devem anular itens duplicados para evitar o duplo financiamento dessas transações.

3. 13 Gouere 2026 da 22:03 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 12 Gouere 2026 da 13:46 UTCinvestigating

   Por favor, esteja avisado, alguns comerciantes podem experimentar erros de relatórios dentro da aplicação CardPointe Desktop. Nota: Isto está isolado apenas para reportar. Por favor, não tente repetir as transações. Estamos neste momento a trabalhar para resolver esta questão.

2. 12 Gouere 2026 da 14:29 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados. Os comerciantes que tenham apresentado transações duplicadas devem anular itens duplicados para evitar o duplo financiamento dessas transações.

3. 12 Gouere 2026 da 18:02 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Gouere 2026 da 20:35 UTCmonitoring

   Os comerciantes podem experimentar uma interrupção de serviço enquanto usam CardPointe + MICROS. Implementámos uma correcção e estamos a monitorizar os resultados.

2. 9 Gouere 2026 da 05:12 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 25 Mezheven 2026 da 15:23 UTCidentified

   Por favor, esteja avisado, alguns comerciantes podem ter problemas ao usar recursos de pesquisa dentro do CardPointe Desktop Reporting. Estamos neste momento a trabalhar para resolver esta questão.

2. 25 Mezheven 2026 da 15:38 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 25 Mezheven 2026 da 20:42 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 26 Mae 2026 da 14:22 UTCidentified

   Please be advised, we have identified a funding delay which may affect batches settled between 05/22-05/25. This issue is currently under review. Please note, this has no impact on the ability to process transactions.

2. 26 Mae 2026 da 15:29 UTCmonitoring

   A fix has been implemented and we are monitoring results. All merchant funding should complete by tomorrow morning.

3. 27 Mae 2026 da 17:16 UTCresolved

   This incident has been resolved.

1. 17 Meurzh 2026 da 15:04 UTCinvestigating

   The CardPointe Gateway is currently experiencing timeouts during Debit and EBT authorizations on North. We are currently investigating the the issue. We will provide updates as they become available.

2. 17 Meurzh 2026 da 17:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 Meurzh 2026 da 13:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 Meurzh 2026 da 18:56 UTCresolved

   This incident has been resolved.

1. 8 Meurzh 2026 da 18:53 UTCresolved

   We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

1. 2 Meurzh 2026 da 21:04 UTCidentified

   We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

2. 2 Meurzh 2026 da 21:57 UTCmonitoring

   A fix has been implemented, we are monitoring the results. If your device is unable to reconnect, please power cycle the device to restore connectivity.

3. 3 Meurzh 2026 da 15:00 UTCresolved

   This incident has been resolved.

1. 26 Cʼhwevrer 2026 da 19:43 UTCinvestigating

   We are investigating a CardPointe Retail Terminal disruption which may be impacting your business. We are currently working to resolve this issue.

2. 26 Cʼhwevrer 2026 da 19:47 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 Cʼhwevrer 2026 da 19:48 UTCidentified

   We are continuing to work on a fix for this issue.

4. 26 Cʼhwevrer 2026 da 19:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 26 Cʼhwevrer 2026 da 23:21 UTCresolved

   This incident has been resolved.

1. 20 Cʼhwevrer 2026 da 17:01 UTCidentified

   Please be advised, some merchants may notice reporting delays within CardPointe for transactions funded on 2/19. This is isolated to reporting only, transactions have processed and we are working to ensure statuses are updated. Please contact support at 877-828-0720 for additional questions regarding funding/transaction review.

2. 21 Cʼhwevrer 2026 da 00:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 Cʼhwevrer 2026 da 00:46 UTCresolved

   This incident has been resolved.

1. 8 Cʼhwevrer 2026 da 02:50 UTCmonitoring

   We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

2. 10 Cʼhwevrer 2026 da 15:26 UTCresolved

   This incident has been resolved.

1. 22 Genver 2026 da 20:32 UTCinvestigating

   We are investigating a service disruption which may be impacting your ability to login to CardPointe, CoPilot and Bluepay . Verification emails may be delayed or undelivered. We are currently working to resolve this issue.

2. 22 Genver 2026 da 20:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 Genver 2026 da 14:20 UTCresolved

   This incident has been resolved.

1. 15 Genver 2026 da 14:44 UTCinvestigating

   We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.

2. 15 Genver 2026 da 15:28 UTCmonitoring

   A fix has been implemented. The recurring system is currently executing the past due recurring billing schedules.

3. 15 Genver 2026 da 16:53 UTCmonitoring

   All past due recurring billing schedules have been executed.

4. 15 Genver 2026 da 20:22 UTCresolved

   This incident has been resolved. Recurring billing schedules scheduled between 12:00am and 09:17am CST were delayed and have all been executed. Recurring billing has been operating normally since the issue correction.

1. 23 Kerzu 2025 da 01:28 UTCresolved

   We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

1. 25 Du 2025 da 18:36 UTCinvestigating

   We've identified an issue with Fiserv ACH on-boarding. Some merchants may experience a delay in account boarding for this product. Merchants currently registered should not experience any issues processing.

2. 25 Du 2025 da 18:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 Kerzu 2025 da 20:39 UTCresolved

   This incident has been resolved.

1. 19 Du 2025 da 14:19 UTCinvestigating

   We are investigating a CardPointe Unattended service disruption which may be impacting your business. We are currently working to resolve this issue.

2. 19 Du 2025 da 14:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 Du 2025 da 15:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 Du 2025 da 18:35 UTCresolved

   This incident has been resolved.

1. 18 Du 2025 da 16:17 UTCresolved

   Please be advised, some merchants processing on the CardPointe Gateway may experience a funding delay for batches settled on 11/17. Impacted merchants can expect reporting to be delayed. Please note, this issue has no impact on the ability to process transactions.

1. 17 Du 2025 da 20:01 UTCmonitoring

   We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

2. 17 Du 2025 da 22:27 UTCresolved

   This incident has been resolved.