Histórico de interrupções do Certify

1. 26 Here 2026 da 19:59 UTCinvestigating

   Devido a uma migração tardia do datacenter com o nosso fornecedor de SFTP, ShareTru, o host SFTP sftp.certify.com está atualmente offline. Qualquer transferência de dados automatizada, como sincronização de usuários, sincronização de projetos ou exportação de relatórios de despesas, alavancando o sftp.certify.com não será executada como programado até que o serviço seja trazido de volta online pelo nosso provedor. Por favor, note que todas as transferências de dados de transações de cartão de crédito corporativo foram migradas para um novo serviço SFTP em sftp.expense.certify.com, e não são impactadas por este problema. Além disso, algumas organizações podem estar alavancando o novo serviço SFTP (sftp.expense.certify.com) para transferência de dados. sftp.expense.certify.com não é impactado por esta questão.

2. 27 Here 2026 da 12:31 UTCresolved

   O serviço para sftp.certify.com foi restaurado pelo nosso provedor de hospedagem.

Traduzido automaticamente da atualização oficial do incidente.

1. 29 Mae 2026 da 15:41 UTCinvestigating

   We are currently investigating an issue impacting receipt OCR processing times.

2. 29 Mae 2026 da 17:14 UTCresolved

   The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.

1. 8 Mae 2026 da 00:04 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the application.

2. 8 Mae 2026 da 00:18 UTCresolved

   The issue has been resolved and users are now able to log in.

1. 22 Kerzu 2025 da 00:54 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.

2. 22 Kerzu 2025 da 01:25 UTCresolved

   We have identified and corrected the authentication issue and all users are now able to log in.

1. 30 Here 2025 da 13:13 UTCinvestigating

   We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.

2. 30 Here 2025 da 17:35 UTCidentified

   We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.

3. 30 Here 2025 da 20:58 UTCmonitoring

   This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.

4. 31 Here 2025 da 22:06 UTCmonitoring

   New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.

5. 3 Du 2025 da 16:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 3 Du 2025 da 16:55 UTCresolved

   All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.

1. 22 Eost 2025 da 14:49 UTCinvestigating

   We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.

2. 22 Eost 2025 da 16:52 UTCidentified

   This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.

3. 22 Eost 2025 da 18:45 UTCresolved

   The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.

1. 24 Ebrel 2025 da 13:59 UTCidentified

   We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

2. 25 Ebrel 2025 da 12:48 UTCresolved

   This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.

1. 15 Ebrel 2025 da 15:22 UTCinvestigating

   We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.

2. 15 Ebrel 2025 da 15:49 UTCmonitoring

   We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.

3. 15 Ebrel 2025 da 15:57 UTCresolved

   All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.

1. 11 Meurzh 2025 da 16:39 UTCinvestigating

   We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.

2. 11 Meurzh 2025 da 17:23 UTCmonitoring

   The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely

3. 11 Meurzh 2025 da 20:19 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11 Meurzh 2025 da 20:20 UTCresolved

   This issue has been resolved and all emailed receipt functionality has resumed normal processing.

1. 21 Cʼhwevrer 2025 da 12:20 UTCinvestigating

   We are currently investigating an issue which is preventing all users from logging in to the Emburse Professional application. We will provide updates as soon as they become available. We apologize for this inconvenience.

2. 21 Cʼhwevrer 2025 da 13:00 UTCmonitoring

   The issue has been remediated and users are able to log in. We are continuing to monitor the situation.

3. 21 Cʼhwevrer 2025 da 13:36 UTCresolved

   This incident has been resolved. All users can access the application without issue.

1. 19 Du 2024 da 15:47 UTCinvestigating

   End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected

2. 19 Du 2024 da 15:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 Du 2024 da 17:14 UTCresolved

   Our FX provider has restored our service and expense conversions are functioning as expected.

1. 19 Gouere 2024 da 15:37 UTCidentified

   We are continuing to assess the impact caused by a defect in a third party cybersecurity service, which is impacting applications worldwide. As a result, Certify users may be experiencing increased latency while navigating our application.

2. 20 Gouere 2024 da 13:06 UTCmonitoring

   The incident has been resolved, however we are continuing to monitor closely.

3. 22 Gouere 2024 da 13:33 UTCresolved

   This incident has been resolved.

1. 31 Mae 2024 da 18:58 UTCinvestigating

   Emburse are aware of a present Certify Expense site outage and are investigating.

2. 31 Mae 2024 da 19:18 UTCidentified

   The issue has been identified and we are working on a resolution.

3. 31 Mae 2024 da 20:38 UTCmonitoring

   A fix has been applied, and we are monitoring results.

4. 31 Mae 2024 da 20:39 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 31 Mae 2024 da 22:14 UTCresolved

   The incident has been resolved. Thank you for your patience.

1. 7 Gwengolo 2023 da 14:46 UTCinvestigating

   We are investigating the issue.

2. 7 Gwengolo 2023 da 19:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 Gwengolo 2023 da 19:32 UTCresolved

   This incident has been resolved.

1. 7 Eost 2023 da 16:14 UTCinvestigating

   We are currently investigating this issue.

2. 7 Eost 2023 da 21:33 UTCresolved

   This incident has been resolved.

1. 7 Gouere 2023 da 20:12 UTCinvestigating

   We are currently investigating an issue which is preventing some users from accessing Certify.

2. 10 Gouere 2023 da 14:12 UTCresolved

   This incident is resolved.

1. 7 Gouere 2023 da 20:07 UTCinvestigating

   We are currently investigating this issue.

2. 7 Gouere 2023 da 20:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 Gouere 2023 da 20:12 UTCresolved

   This incident has been resolved.

1. 7 Mezheven 2023 da 21:00 UTCinvestigating

   We are currently investigating this issue.

2. 7 Mezheven 2023 da 21:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 Mezheven 2023 da 21:50 UTCresolved

   This incident has been resolved.

1. 30 Mae 2023 da 17:11 UTCidentified

   The issue has been identified and a fix is being issued.

2. 30 Mae 2023 da 17:56 UTCresolved

   The incident has been resolved.

1. 22 Ebrel 2023 da 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 22 Ebrel 2023 da 18:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 Ebrel 2023 da 18:46 UTCresolved

   This incident has been resolved.