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51 Chainalysis incidents · Gouere 2025 — official updates, affected components, duration and resolution details.
Estamos a investigar um problema em que os Alertas para o Sentinel não estão a gerar correctamente. Foi colocada uma solução e continuaremos a monitorizar isto nas próximas 12 horas. Próxima atualização às 10:00 UTC
Traduzido automaticamente da atualização oficial do incidente.
Estamos atualmente experimentando erros na interface KYT e API e estamos investigando. Próxima atualização às 17:30 UTC.
Uma correção foi implementada e os erros não devem mais ocorrer tanto na interface KYT quanto na API. Estamos a monitorizar para garantir a estabilidade. Próxima atualização às 23:30 UTC.
Este incidente foi resolvido. Entre em contato com support@chainálysis.com se você tiver alguma dúvida ou precisar de mais assistência.
Traduzido automaticamente da atualização oficial do incidente.
Atualmente estamos investigando um problema que afeta o Reator, onde os usuários estão recebendo erros ao executar várias ações na plataforma. Forneceremos mais atualizações aqui assim que mais informações estiverem disponíveis. Próxima atualização às 02:00 UTC
Foi colocada uma solução e continuaremos a monitorizar a estabilidade nas próximas 12 horas. O reator deve estar carregando normalmente. Se você continuar experimentando quaisquer problemas, por favor, entre em contato com support@chainálysis.com Próxima atualização às 13:30 UTC
Este incidente foi resolvido. Se você tiver alguma dúvida, entre em contato com support@chainalisis.com.
Traduzido automaticamente da atualização oficial do incidente.
Às 9:43AM UTC, todos os usuários foram impedidos de abrir (ou alterar se já estiver aberto) gráficos Next-Gen. Os usuários teriam experimentado entre 10-17 minutos de inatividade. Este incidente foi resolvido. Se você tiver mais problemas, entre em contato com support@chainálysis.com.
Traduzido automaticamente da atualização oficial do incidente.
Estamos atualmente investigando um problema que afeta dados de preços de token em Hexagate. Como resultado, alguns alertas gerados por nossos sistemas de monitoramento podem parecer incorretos ou inesperados. A nossa equipa está a investigar ativamente. Forneceremos mais atualizações aqui assim que mais informações estiverem disponíveis. Próxima atualização às 24:00 UTC
Foi colocada uma solução e continuaremos a monitorizar a estabilidade nas próximas 48 horas. Os dados relativos aos preços dos token devem agora comportar-se normalmente e a precisão dos alertas deve ser restabelecida. Se você continuar a experimentar alertas incorretos ou inesperados, entre em contato com support@chainálysis.com. Próxima atualização programada às 20:00 UTC em 24 de junho.
Este incidente foi resolvido. Se você tiver algum problema contínuo, por favor, entre em contato com support@chainálysis.com
Traduzido automaticamente da atualização oficial do incidente.
We are currently investigating an issue affecting Reactor graphs, which may prevent some graphs from loading correctly. KYT users may also experience delays in real-time monitoring for Plasma. Our team is actively investigating. We do not have a workaround to share at this time. We will provide further updates here as soon as more information becomes available.
We are continuing investigating an issue affecting Reactor graphs, which may prevent some graphs from loading correctly. We are also investigating degraded performance affecting certain Risk API services. Customers may experience errors when calling some risk-related endpoints, and KYT users may also notice delays in real-time monitoring for Plasma. Our team is actively investigating and working to narrow the scope of the impact. We do not have a workaround to share at this time. We will provide further updates here as soon as more information becomes available.
A fix has been put in place and we will continue to monitor the stability over the next 48 hours. Reactor graphs should now be loading normally, and the broader degraded performance affecting Risk API services has recovered. We are continuing to investigate a separate issue limited to Plasma-related requests. At this time, any remaining impact should be limited to Plasma-specific API requests and related real-time monitoring. If you continue to experience issues outside of Plasma, please contact support@chainalysis.com. Next scheduled update at 17:00 UTC Monday 22nd.
This incident has been resolved. If you experience any continued issues, please reach out to support@chainalysis.com.
We are investigating a server error across Reactor, Rapid and KYT. We will provide more information as soon as they become available. Next update at 10:00 UTC
We have implemented a fix, and the system has recovered. However, users should expect somewhat degraded performance, resulting in slower responses. We will continue to enhance the fix in place to bring performance level back up to expected levels. We will continue to monitor for stability. Please reach out to support@chainalysis.com if continuing experiencing any issues. Next update at 15:00 UTC.
This incident has been resolved and no further issues are expected. If you experience any problems at all, reach out to support@chainalysis.com
We experienced a partial degradation of service affecting some Reactor users between 06:35 UTC and 06:38 UTC. Service has recovered and we consider this resolved. However, we will continue to monitoring to ensure platform stability. If you experience any further issues, please reach out to support@chainalysis.com
Between 17:44 and 18:18 UTC, users may have experienced errors when attempting to load the KYT UI. This issue is now resolved. Please reach out to support@chainalysis.com if you have any questions or require further assistance.
We previously marked this incident as resolved, but we are continuing to observe some lingering performance degradation as systems recover. As a result, we are moving the status back to Monitoring while the team continues to closely track recovery and stability. We will provide further updates as more information becomes available. Please reach out to support@chainalysis.com for any questions. More information on the incident: https://status.chainalysis.com/incidents/1f4fn0r9ts4n Next update at 03:00 UTC
We are continuing to monitor the recovery and stability, and will provide further updates as more information becomes available. Next update at 17:00 UTC.
Plasma delays have been resolved. We are continuing to monitor SUI delays in KYT only at this time. Please reach out to support@chainalysis.com for any questions. Next update at 23:00 UTC.
We are continuing to monitor the situtation. Next update at 23:00 UTC on May 22nd.
We are continuing to monitor for any further issues. Next update at 11:00 UTC on May 25th.
This incident has been resolved.
Plasma and SUI are currently experiencing delays in Reactor and KYT. We are monitoring this issue and will share more information as it becomes available. Please reach out to support@chainalysis.com for any questions. Next update at 23:00 UTC
The SUI delay has recovered. We are still monitoring Plasma delays. We are continuing to monitor this issue and share information as it becomes available. Please reach out to support@chainalysis.com for any questions. Next update at 23:00 UTC.
This incident has been resolved.
We are currently investigating an issue preventing users from logging in to their Reactor accounts. We will provide further updates as more information becomes available. Next update at 16:00 UTC
Reactor and KYT are now functioning as expected, and users should now be able to access their accounts. We will continue to monitor our systems to ensure stability. If you experience any further issues with either Reactor or KYT, please reach out directly to support@chainalysis.com. Next update at 16:00 UTC
We will continue monitoring this issue to ensure users have full access to their accounts. If you experience any further issues with either Reactor or KYT, please reach out directly to support@chainalysis.com.
This incident has been resolved. If you experience any further issues, please contact us at support@chainalysis.com.
BCH is currently experiencing data delays in Reactor and KYT. We are investigating the issue and will share more information as it becomes available. Please reach out to support@chainalysis.com for any questions. Next update at 14:00 UTC
This incident has been resolved. Reactor data is current, and transfers are processed without delays in KYT. If you encounter further delays with BCH, please reach out to support@chainalysis.com
We are currently experiencing an issue with behavioral alerts. The alerts are generating, but not available in the KYT UI or API. We have identified the issue and are working on a fix. Next update at 23:00 UTC.
We are continuing to work on a fix for this issue. Please reach out to support@chainalysis.com if you have any questions in the meantime. Next update at 14:00 UTC on Monday, April 11th.
We are continuing to work on a fix for this issue. Please reach out to support@chainalysis.com if you have any questions in the meantime. Next update at 14:00 UTC on Monday, May 11th.
We have deployed a fix, and the issue is no longer occurring for new alerts. We are now working on backfilling the affected alerts. Next update at 23:00 UTC.
We are continuing to work on backfilling affected alerts. Next update at 15:00 UTC on May 12th.
We are continuing to work on backfilling affected alerts. Next update at 18:00 UTC on May 12th.
We are continuing to work on backfilling affected alerts. Next update at 15:00 UTC on May 13th.
We are continuing to work on backfilling affected alerts. Next update at 18:00 UTC on May 13th.
We are continuing to work on backfilling affected alerts. Next update at 15:00 UTC on May 14th.
All affected alerts have been backfilled. Please reach out to support@chainalysis.com if you have any questions.
We have received reports regarding degraded performance on Reactor. We are currently investigating, and we will share any details as they become available. Next update 3am UTC
A fix has been implemented, and Reactor is back to normal operation. We are continuing to monitor to ensure stability. Please contact support@chainalysis.com if you have any questions.
This incident has been resolved.
Reactor is currently experiencing data delays on the Plasma network. We are investigating the issue and will share more information as it becomes available. Please reach out to support@chainalysis.com for any questions. Next update at 13:00 UTC
Plasma remains delayed in Reactor. The issue has been identified, and data continues to catch up as our team works towards a resolution. We will provide further updates as more information becomes available. Please reach out to support@chainalysis.com for any questions. Next update at 17:00 UTC
Plasma remains delayed in Reactor. We are actively ingesting large blocks as part of the catch-up process, and data is continuing to backfill. Our team is working toward full recovery and will share further updates as progress continues. Please reach out to support@chainalysis.com for any questions.
Reactor data for Plasma is now up to date. We are continuing to monitor to ensure stability. Please contact support@chainalysis.com if you have any questions.
Reactor data for Plasma is now up to date and stable. Please contact support@chainalysis.com if you have any questions.
Reactor is currently experiencing data delays on the Sui network. We are investigating the issue and will share more information as it becomes available. Please reach out to support@chainalysis.com for any questions. Next update at 7 am UTC
We are still investigating the issue and will share more information as it becomes available. Please reach out to support@chainalysis.com for any questions. Next update at 11am UTC
Reactor data for SUI is now at the tip, and the team is identifying any prior data that needs patching. Root cause still under investigation. Please reach out to support@chainalysis.com for any questions. Next update at 3 pm UTC
Reactor data for SUI is now at the tip, and all discovered gaps have been patched. Root cause is still under investigation. Please reach out to support@chainalysis.com for any questions. Next update at 6 pm UTC
We are continuing to monitor to ensure stability. Please contact support@chainalysis.com if you have any questions. Next update at 12AM UTC.
This incident has been resolved.
Reactor is currently experiencing data delays on the Plasma network. We are investigating the issue and will share more information as it becomes available. Please reach out to support@chainalysis.com for any questions. Next update at 11am UTC
We are continuing to investigate Reactor data delays on the Plasma network. Please reach out to support@chainalysis.com for any questions. Next update at 17:00 UTC
This issue has now been fully resolved and all Plasma data is currently up to date within Reactor If you have any issues going forward, please reach out to support@chainalysis.co
Plasma is currently delayed by 9 hours in Reactor. We are investigating the issue and will share more information as it becomes available. Please reach out to support@chainalysis.com for any questions. Next update at 18:00 UTC.
Plasma remains delayed in Reactor. The issue has been identified, and data continues to catch up as our team works towards a resolution. We will provide further updates as more information becomes available. Please reach out to support@chainalysis.com for any questions. Next update at 23:00 UTC.
Plasma remains delayed in Reactor. The issue has been identified, and data continues to catch up as our team works towards a resolution. We will provide further updates as more information becomes available. Please reach out to support@chainalysis.com for any questions. Next update at 10:00 UTC
This incident has been resolved. Please reach out to support@chainalysis.com if you have any questions.
We are currently experiencing delays in processing Arbitrum transfers. Impact: Some transfers may be accepted but not completed. Our team is actively investigating and working to resolve this as quickly as possible. We’ll share updates as we learn more.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.