Histórico de interrupções do Circleloop

1. 28 Eost 2026 da 09:17 UTCidentified

   Identificámos uma questão e estamos actualmente a trabalhar para implementar uma solução. Estamos observando desempenho degradado nas aplicações, o que está impactando as atualizações de login e status. Serão fornecidas mais actualizações à medida que estiverem disponíveis.

2. 28 Eost 2026 da 09:51 UTCidentified

   Continuamos trabalhando em uma solução para esse problema.

3. 28 Eost 2026 da 10:20 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 28 Eost 2026 da 11:24 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 28 Gouere 2026 da 11:11 UTCinvestigating

   Estamos actualmente a investigar esta questão.

2. 28 Gouere 2026 da 11:15 UTCinvestigating

   Atualmente estamos investigando um problema onde chamadas não estão se conectando para usuários no iOS e Android. Confirmámos que as chamadas estão a funcionar no Web App e no Desktop Apps.

3. 28 Gouere 2026 da 12:17 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 23 Gouere 2026 da 11:50 UTCinvestigating

   Atualmente estamos investigando um problema com a instalação de integrações do CircleLoop e a assinatura nas integrações do disco no HubSpot e Zoho.

2. 24 Gouere 2026 da 10:06 UTCmonitoring

   Foi implementada uma solução e estamos agora a acompanhar os resultados.

3. 27 Gouere 2026 da 11:47 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Gouere 2026 da 09:02 UTCinvestigating

   Estamos cientes de relatórios que alguns clientes são atualmente incapazes de fazer chamadas de saída. As indicações iniciais sugerem que isso pode ser causado por uma questão externa, mas estamos ativamente investigando para confirmar a causa. Durante este incidente, alguns clientes podem receber mensagens afirmando que seu serviço foi suspenso. Por favor, ignore estas mensagens enquanto continuamos a nossa investigação. Forneceremos atualizações adicionais assim que mais informações estiverem disponíveis.

2. 20 Gouere 2026 da 09:15 UTCinvestigating

   Continuamos a investigar esta questão.

3. 20 Gouere 2026 da 09:23 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 20 Gouere 2026 da 09:34 UTCresolved

   This incident has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 26 Mae 2026 da 12:55 UTCinvestigating

   Some users on older versions of the desktop app are unable to update to our newest version. Users will need to delete and reinstall the app - we are currently investigating the cause.

2. 26 Mae 2026 da 13:17 UTCidentified

   We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.

3. 2 Mezheven 2026 da 12:27 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2 Mezheven 2026 da 12:27 UTCresolved

   The auto updater is working fine.

1. 4 Meurzh 2026 da 09:24 UTCidentified

   The issue has been identified and a fix is currently being implemented.

2. 31 Meurzh 2026 da 12:53 UTCresolved

   After a production deployment on 31.03.2026, this has now been resolved.

1. 27 Cʼhwevrer 2026 da 10:29 UTCidentified

   The root cause has been identified, and the fix is currently undergoing testing.

2. 2 Meurzh 2026 da 12:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 Meurzh 2026 da 11:25 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3 Meurzh 2026 da 11:28 UTCresolved

   This incident has been resolved.

1. 28 Eost 2025 da 09:37 UTCidentified

   We've identified an issue updating to the latest version of the Mac application (v4.21.7) from some of the previous CircleLoop versions. To work around this issue, please uninstall the Mac application and download the latest version from https://app.circleloop.com/download You may need to delete the cached data before reinstalling.

2. 15 Here 2025 da 14:57 UTCresolved

   This incident has been resolved.

1. 5 Eost 2025 da 10:39 UTCidentified

   We have identified an issue with receiving calls to mobile number on CircleLoop. This has been raised with our Mobile number provider. Updates to follow.

2. 5 Eost 2025 da 12:49 UTCresolved

   This incident has been resolved.

1. 30 Gouere 2025 da 13:09 UTCinvestigating

   We are currently investigating this issue.

2. 30 Gouere 2025 da 13:15 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 Gouere 2025 da 14:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31 Gouere 2025 da 13:20 UTCresolved

   This incident has been resolved.

1. 30 Gouere 2025 da 10:05 UTCinvestigating

   We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.

2. 30 Gouere 2025 da 10:30 UTCinvestigating

   We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.

3. 30 Gouere 2025 da 11:02 UTCinvestigating

   We are continuing to investigate this issue.

4. 30 Gouere 2025 da 11:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30 Gouere 2025 da 11:39 UTCresolved

   This incident has been resolved.

1. 24 Gouere 2025 da 12:39 UTCinvestigating

   We are currently receiving a higher number of tickets related to outbound call failures to EE numbers. EE has confirmed that they are currently investigating a P1 incident on their network, which is causing these failures, and is working to rectify the issue.

2. 25 Gouere 2025 da 08:10 UTCresolved

   We have received response from EE that they believe the issue to now be resolved.

1. 3 Gouere 2025 da 11:12 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 3 Gouere 2025 da 12:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 Gouere 2025 da 12:17 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3 Gouere 2025 da 13:30 UTCresolved

   This incident has been resolved. If you're still experiencing inbound call issues on you iOS device. Please ensure you've updated your app the latest version in the app store.

1. 17 Ebrel 2025 da 10:19 UTCidentified

   We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.

2. 28 Eost 2025 da 09:34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 28 Eost 2025 da 09:34 UTCresolved

   This incident has been resolved.

1. 1 Ebrel 2025 da 13:13 UTCidentified

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. 1 Ebrel 2025 da 13:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 Ebrel 2025 da 13:34 UTCresolved

   This incident has been resolved.

1. 1 Ebrel 2025 da 10:39 UTCinvestigating

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. 1 Ebrel 2025 da 10:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 Ebrel 2025 da 10:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 Ebrel 2025 da 11:02 UTCresolved

   This incident has been resolved.

1. 31 Genver 2025 da 16:08 UTCidentified

   We're aware of issues with calls to the Republic of Ireland. The root cause lies with our rangeholder and is currently under investigation. Updates to follow.

2. 3 Cʼhwevrer 2025 da 09:11 UTCresolved

   This incident has been resolved.

1. 18 Kerzu 2024 da 16:11 UTCinvestigating

   We've been made aware of an issue which is causing degraded performance. Most notable symptoms: - extended time to sign in - activities not loading This is currently under investigation. Updates to follow.

2. 18 Kerzu 2024 da 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 Kerzu 2024 da 17:03 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 18 Kerzu 2024 da 17:16 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

5. 19 Kerzu 2024 da 09:20 UTCresolved

   This Incident has been resolved. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

1. 7 Here 2024 da 10:06 UTCidentified

   We've identified an issue meaning our billing emails are not being sent successfully. We're looking to fix this and emails not sent will be retried upon resolution.

2. 11 Here 2024 da 11:31 UTCresolved

   The mail issue has now been resolved and we are resending any invoices that may not have been received during the downtime.

1. 9 Gwengolo 2024 da 08:17 UTCidentified

   Apologies for any inconvenience. The circleloop support and porting inbox's ([email protected] & [email protected]) are currently down. For any support or porting inquiries please contact us by phone on 03330506070.

2. 9 Gwengolo 2024 da 11:55 UTCresolved

   This incident has been resolved.