49 Clearbit incidents · Mae 2023 — official updates, affected components, duration and resolution details.
Entre 4:55 AM e 5:15 AM PST, alguns usuários experimentaram erros de autenticação que os impediram de entrar ou usar a plataforma Clearbit e APIs. Nossa equipe de engenharia identificou e resolveu totalmente a causa raiz às 5:15 AM PST. Os serviços de autenticação estão agora a funcionar normalmente. Os usuários afetados devem poder fazer login e usar a plataforma com sucesso.
Traduzido automaticamente da atualização oficial do incidente.
We're currently experiencing an issue that's preventing Audiences from being processed for some customers. Processing will resume once a fix is in place. We're actively working to resolve the issue and will share updates as they become available.
We have identified an issue that prevents audience processing. We found the root cause and are implementing a fix.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Company and Person Audiences are functioning as normal.
We're currently investigating delayed batch enrichment processing.
We're working on a fix for enrichment batch processing. Jobs are still delayed.
All delayed batches have been processed. We're monitoring the service.
This incident has been resolved.
We're currently experiencing delays in delivering data to Clearbit destinations integrated via our Segment integration. While there was a temporary failure in processing (resulting in data not being delivered), we expect the affected data to be reprocessed. We're actively working to ensure full delivery and will provide updates as processing progresses.
We've implemented a fix, and Segment destination processing is now resuming. Affected data should begin processing shortly, and we're monitoring the system to ensure successful delivery.
The issue affecting Segment destination processing has been resolved. All data has been successfully processed, and the system is operating normally. We're continuing to monitor to ensure stability.
We're currently experiencing delays in processing batch enrichment jobs. Users who upload CSV files may see slower-than-expected processing times. In some cases, files may need to be re-submitted once the issue is resolved. We're actively working on a fix and will provide updates as we progress.
Batch enrichment processing has resumed, but a backlog remains. Some users may still experience delays as the system catches up. We're actively monitoring progress.
Batch enrichment processing is fully caught up. We're continuing to monitor to ensure stable performance.
This incident has been resolved - batch enrichment jobs are processing normally.
Multiple Clearbit services are currently experiencing disruptions due to a broader outage impacting Google Cloud Platform. This may result in degraded performance or temporary unavailability for some features. We're actively monitoring the situation and will provide updates as more information becomes available.
Google Cloud has resolved the underlying issue with the services we use, and Clearbit services are beginning to recover. We're continuing to monitor system performance to ensure full restoration.
All services are back to operating normally.
We're currently experiencing an issue that's preventing Audiences from being processed for Google Ads. Processing will resume once a fix is in place. We're actively working to resolve the issue and will share updates as they become available.
We've implemented a fix, and Google Ads Audience processing has resumed. Delayed jobs are now running, and we're monitoring the system to ensure everything runs as expected.
This incident has been resolved, Google Ads Audiences are processing normally.
On Saturday May 3 (UTC), between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Friday May 2 Pacific Time), customers using our legacy Segment, Marketo, and HubSpot integrations, as well as those using webhooks in our Enrichment API, were affected by a processing failure. Enrichments requested via API for webhook delivery, or through the aforementioned legacy integrations were not delivered. To ensure processing, enrichment requests from that time period will need to be resubmitted. The issue has been resolved, and all systems are now operating normally. We're continuing to monitor performance and assess preventive measures.
We're currently investigating a potential issue with webhook processing. Webhooks may not be delivering as expected. This issue appears to have started around 8:00 PM UTC (1:00 PM Pacific Time). We'll provide updates as we learn more.
We've identified and resolved the issue affecting webhook processing. Queued webhooks are now being delivered, and the system is catching up. We'll continue to monitor performance closely until processing is fully up to date.
While monitoring the issue, we discovered that the earlier fix did not fully resolve the problem. As a result, webhooks submitted between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Pacific Time) were not processed and cannot be recovered. To ensure delivery, these webhooks will need to be re-submitted. We implemented a fix, and are again monitoring.
This incident has been resolved.
Starting approximately 12:30 PM Pacific Time today, the Clearbit Enrichment APIs began experiencing an outage. We are currently investigating the issue and have confirmed that the Combined API is impacted.
We've identified the issue and are in the process of rollout out a fix.
We've implemented a fix - the Clearbit enrichment APIs should be functioning normally. We'll continue to monitor.
We are continuing to monitor for any further issues.
The Person, Company, and Combined enrichment APIs are all back to normal operation.
Audience results may experience delays of up to 5 hours. This delay only affects new Audience results or destination deliveries that are triggered during this window.
We are continuing to investigate this issue. We will continue to post updates as we make progress.
We continue to investigate this issue to fully understand the root cause before moving on to implementing a fix. During this time, the delay in Audience results may fluctuate — some updates may process more quickly, but delays of up to 5 hours are still possible.
We have identified the issue and are implementing a fix.
We are continuing to work on a fix for this issue.
We are still working on a fix for this issue.
We have implemented a fix and are monitoring the results. Results for new Audiences and destinations should be back to normal now.
This incident has been resolved. Audience results and destination deliveries are back to normal timing.
Clearbit Platform data ingestion is delayed; enrichment, alerting, and Audience results will all be impacted.
We identified and fixed the data ingestion issue. Results for data enrichment, alerting, and Audiences will be catching up over the next few hours. We'll be monitoring the progress.
We are still processing the pending results for data enrichment, alerting, and Audiences. We expect progress overnight, and will provide another update tomorrow.
Data ingestion is up to date, and results for enrichment, alerting, and Audiences are caught up. If you were running a backfill yesterday, we advise that you rerun it to make sure all results are correctly updated.
Customers are currently unable to create new Company Audiences. The UI displays an error related to integrations, but this appears to be incorrect, and we are investigating the underlying cause.
We've implemented a fix and are monitoring the results.
Customers are able to create new Company Audiences, but note that the page that displays All Companies will show zero for the Company count. We are working to address this detail.
This issue is now resolved.
Clearbit Support experienced delays in receiving new and updates to existing support tickets. This is now resolved. If you have been waiting for a response, please expect a response shortly.
An issue is affecting Clearbit Connect users, where the tool is not loading in Gmail when using Chrome version 130 or later. We are investigating the underlying cause and working to resolve this issue. We appreciate your patience and will provide updates as we have more information.
We have identified and fixed the issue, and a new version of Clearbit Connect has been submitted to the Google Chrome store. The updated version is now pending review by Google. Once it's approved, your Connect version will auto-update as we roll out the fix. We will update here again once the review is complete and the Connect version has been updated in the Chrome store.
The updated version has been approved in the Google Chrome store, and we have pushed the update to all Clearbit Connect users.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Clearbit by HubSpot users were unable to log into the Clearbit Platform, starting on Monday afternoon Pacific Time. The issue has been resolved, and users are now able to access the Platform.
We have identified an issue that is causing a delay in audience processing. We found the root cause and have implemented mitigating measures.
Audience results are still delayed. We have identified the issue and are working on a resolution.
We have successfully restored functionality for the majority of users: Audience results are now up to date, and are processing as normal. However, some users may notice that certain features are still pending full restoration: - Segment inclusion traits and Pageview/Intent traits are not updating. - Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.
Work is in progress to update Pageview/Intent traits, and they will all be up to date by the end of day today. Two features are still pending full restoration: - Segment inclusion traits are not updating. - Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.
Pageview traits are up to date. Audience segments are still updating and destinations are getting deliveries, but we are still working on making sure all enrichment segment inclusion traits are up to date.
We are continuing to work on a fix for this issue. In addition to the two features previously mentioned, one additional feature is pending resolution of this issue. The list of affected features is as follows: - Company Audiences created on or after August 28th are not loading in the UI. - Segment inclusion traits are not updating. - Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.
We have made significant progress and are currently running a fix to update the out of date segment inclusion traits across both Company and People Audiences. The process for the fix will require some time to be fully rolled out to all Audiences. We will continue to update this page with progress timelines as they become available.
The fix continues to run to update the out of date segment inclusion traits across both Company and People Audiences. We will update this page with status on Monday.
All Audience functionality should be back to normal. We are monitoring results to ensure correct performance is fully restored.
We caught an issue while monitoring. Some, but not all, Company Audiences may still not load, or may have stale data if segment inclusion traits are included. We have identified the issue and are working on a resolution.
We've identified the issue behind only some segment inclusion traits being updated, and are working on a resolution. Audience segments are still updating and destinations are getting deliveries, but we are still working on making sure all enrichment segment inclusion traits are up to date. The features currently impacted are: The list of affected features is as follows: - Some Company Audiences created on or after August 28th may not load in the UI. - Some segment inclusion traits are not updating. - Some Company segments will appear to not have updated in the UI, though the data is updated and being processed correctly.
We are now running a fix to update the segment inclusion traits that missed getting updated in the first run. This fix will take some time to roll out to all Company and Person Audiences. We will update this page with progress status as more information becomes available.
The fix continues to run to update the segment inclusion traits that missed getting updated in the first run. The fix is running through Audiences per customer, so it is possible that your Audiences are now restored to normal if the fix has run through your Audiences. We will update this page with progress status as more information becomes available.
Company Audiences are now fully functional. The segment inclusion traits that had been stale have been updated. Updating segment inclusion traits for Person Audiences is still in progress. As before, the fix is running through Person Audiences per customer, so it is possible that your Person Audiences are now restored to normal if the fix has run through your Audiences. The only remaining impact is: - Segment inclusion traits will not be updating for Person Audiences still pending the fix.
Person Audiences and Company Audiences are now fully functional. The segment inclusion traits that had been stale have been updated in both types of Audiences. We are monitoring results to ensure correct performance is fully restored.
This incident has been resolved. Company and Person Audiences are functioning as normal.
Due to recent changes within Salesforce's systems, customers have been reporting unexpected disconnections of the Salesforce integration. We are investigating the issue and hope to have a resolution soon.
This incident has been resolved.
HubSpot is currently unavailable for some users. This outage impacts Clearbit users who authenticate via a HubSpot login and impacts the HubSpot CRM integration. We're investigating the cause of this issue, and we'll update this page when we have more information.
We're addressing the issue that impacted HubSpot availability beginning at 11:33 AM EDT (UTC -04:00) on Mar 12, 2024. We're monitoring performance closely to ensure the software recovers properly.
HubSpot is now available for all users.