Histórico de interrupções do Clearsale

1. 14 Gwengolo 2026 da 20:41 UTCinvestigating

   Atualmente estamos experimentando um problema que afeta a integração de pedidos da plataforma Shopify eCommerce. Como resultado, algumas ordens recentemente colocadas podem ser adiadas ou não ser sincronizadas corretamente com sistemas a jusante. Nossa equipe técnica está ativamente investigando o problema e trabalhando para restaurar o serviço normal o mais rápido possível. Forneceremos atualizações adicionais à medida que mais informações estiverem disponíveis. Pedimos desculpas por qualquer inconveniente e apreciamos sua paciência.

2. 15 Gwengolo 2026 da 02:45 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 10 Gwengolo 2026 da 13:41 UTCinvestigating

   Atualmente estamos investigando um incidente que afeta a API de Contas, que está impactando o processo de integração de pedidos em nosso banco de dados. Como resultado, algumas ordens podem sofrer atrasos no processamento, sincronização ou registro bem sucedido dentro de sistemas a jusante. Nossa equipe está trabalhando para restaurar o serviço normal o mais rápido possível.

2. 10 Gwengolo 2026 da 14:03 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Eost 2026 da 16:25 UTCinvestigating

   We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 14 Eost 2026 da 16:54 UTCresolved

   We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

1. 13 Eost 2026 da 18:17 UTCinvestigating

   We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 13 Eost 2026 da 18:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 Eost 2026 da 19:16 UTCresolved

   We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

1. 28 Gouere 2026 da 14:46 UTCinvestigating

   Estamos atualmente experimentando instabilidade em relação às atualizações do status do pedido do Shopify. Nossa equipe técnica está trabalhando ativamente para analisar e resolver o problema para restaurar operações normais o mais rápido possível.

2. 28 Gouere 2026 da 16:05 UTCresolved

   Temos o prazer de informar que nossa equipe técnica abordou o assunto, e a aplicação está agora funcionando normalmente. Se o problema ocorrer novamente, entre em contato com nossa equipe de suporte via e-mail em [email protected]

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Mezheven 2026 da 14:10 UTCinvestigating

   We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

2. 17 Mezheven 2026 da 14:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 Mezheven 2026 da 14:39 UTCmonitoring

   Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

4. 17 Mezheven 2026 da 18:06 UTCresolved

   This incident has been resolved.

1. 15 Genver 2026 da 17:45 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 Genver 2026 da 20:33 UTCinvestigating

   This incident has been resolved.

3. 15 Genver 2026 da 20:33 UTCresolved

   This incident has been resolved.

1. 18 Kerzu 2025 da 19:12 UTCresolved

   Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

1. 29 Here 2025 da 18:04 UTCinvestigating

   The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

2. 29 Here 2025 da 21:55 UTCresolved

   The Client Portal is back online.

1. 14 Here 2025 da 23:04 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 Here 2025 da 01:19 UTCresolved

   This incident has been resolved.

1. 16 Mezheven 2025 da 14:23 UTCidentified

   We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

2. 16 Mezheven 2025 da 15:48 UTCresolved

   The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

1. 9 Mae 2025 da 13:11 UTCinvestigating

   We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

2. 9 Mae 2025 da 13:18 UTCinvestigating

   The problem was solved.

3. 9 Mae 2025 da 13:18 UTCresolved

   This incident has been resolved.

1. 31 Meurzh 2025 da 13:58 UTCidentified

   We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

2. 31 Meurzh 2025 da 15:39 UTCresolved

   This incident has been resolved.

1. 13 Meurzh 2025 da 20:24 UTCresolved

   We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

1. 12 Cʼhwevrer 2025 da 18:23 UTCidentified

   Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

2. 12 Cʼhwevrer 2025 da 18:24 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12 Cʼhwevrer 2025 da 19:15 UTCresolved

   This incident has been resolved.

1. 11 Cʼhwevrer 2025 da 16:59 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 11 Cʼhwevrer 2025 da 17:30 UTCresolved

   Our technical team has already normalized the problem accessing the Client Portal tool