60 Clever incidents · Gwengolo 2024 — official updates, affected components, duration and resolution details.
Alguns de nossos administradores estão tendo um problema no momento em que, ao clicar no link para baixar crachás, os downloads estão falhando.
A questão foi identificada e está a ser implementada uma solução.
Foi implementada uma correção e estamos monitorando os resultados.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Clever is in the process of updating our website. You may notice some minor changes or possible errors on our home page during this update, but it will not impact our customers' ability to login or use our products.
Our website update is still in progress.
This incident is resolved. We have completed the update to our main website.
Entre 5:08 e 5:59 pm PST, alguns usuários podem ter sido incapazes de fazer login no Portal Inteligente ou lançar aplicativos. O serviço recuperou, e estamos monitorando-o. Se você vir quaisquer problemas adicionais, por favor, contate nossa equipe de suporte no support.clever.com.
Traduzido automaticamente da atualização oficial do incidente.
Entre 7:12 e 8:53 AM PT hoje, uma tarefa intitulada "1 Aplicação esperando por você" foi mostrado em erro para administradores distritais que se conectaram ao painel inteligente durante essa janela. A tarefa referenciava o convite de candidatura pendente de outro distrito e destinava-se apenas a esse distrito. Foi removido. A tarefa vinculada apenas à sua própria página de Aplicações; nenhum dado foi compartilhado, alterado ou acessado como resultado, e nenhuma ação é necessária. Se ainda aparecer, atualize seu painel e você deve vê-lo corrigido. Pedimos desculpa pela confusão.
Traduzido automaticamente da atualização oficial do incidente.
Inteligente está ciente de uma interrupção de serviço que afeta a Salesforce, uma plataforma de terceiros em que contamos para partes do nosso gerenciamento de casos de suporte. Como resultado, você pode experimentar atrasos em atualizações de caso de suporte, notificações por e-mail ligadas a casos ou tempos de resposta mais lentos ao enviar novas solicitações de suporte através de canais afetados. Esta questão tem origem na Salesforce e está fora da nossa infra-estrutura. Nossa equipe está monitorando a situação ativamente e restaurará fluxos de trabalho normais de suporte assim que a Salesforce resolver a perturbação em seu fim. Os serviços Core Clever (sync, rostering, login) não são afetados por este incidente. Publicaremos atualizações aqui à medida que soubermos mais. Obrigado pela vossa paciência.
A Salesforce publicou em sua página de status, https://status.salesforce.com/, que eles identificaram o problema e estão trabalhando em resolvê-lo. Nós não temos um prazo estimado quanto a quando será resolvido para Clever- mas nós estamos monitorando sua página de status para udpates. Publicaremos atualizações aqui à medida que soubermos mais. Obrigado pela vossa paciência.
A Salesforce implantou uma solução para a interrupção do serviço anterior. Todos os canais anteriormente afetados agora estão funcionando normalmente, e o tratamento de casos de suporte, notificações e tempos de resposta retornaram aos níveis esperados. Continuaremos monitorando enquanto a Salesforce faz atualizações adicionais para evitar recorrências, e publicaremos novamente se algo mudar. Obrigado pela vossa paciência durante todo este incidente.
A Salesforce resolveu este incidente. Todos os canais anteriormente afetados agora estão funcionando normalmente, e o tratamento de casos de suporte, notificações e tempos de resposta retornaram aos níveis esperados.
Traduzido automaticamente da atualização oficial do incidente.
Inteligente está atualmente investigando um problema onde os tempos de sincronização em páginas de aplicativos conectadas estão mostrando imprecisamente no painel. Assim que tivermos mais informações, forneceremos uma atualização.
A questão foi identificada e está a ser implementada uma solução.
Continuamos trabalhando em uma solução para esse problema.
Foi implementada uma correção e estamos monitorando os resultados.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
We are aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.
Aeries API syncs that were previously showing a sync error are now syncing to Clever. We will continue to monitor the situation. If you have questions, please submit a ticket to Clever's Support Team at support.clever.com Thank you
Aeries API syncs that were previously showing a sync error are now syncing to Clever. This issue has now been resolved and we appreciate your patience.
Estamos cientes de um problema que afeta atualmente algumas sincronizaçãos da API da Aeries e estamos investigando ativamente do nosso lado. Publicaremos mais informações o mais rapidamente possível. Pedimos desculpa por qualquer inconveniente que possa estar a causar.
The sync issue with some Aeries API syncs has been resolved. We thank you for your patience.
Traduzido automaticamente da atualização oficial do incidente.
We have identified an issue that is preventing some students from being able to access their Teacher Pages on the Clever Portal. Students and teachers are still able to access applications from their district Portal pages. We’re investigating the issue and will provide status updates.
This incident has been resolved.
We have identified an error causing Canvas IDP logins to fail. We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.
This incident has been resolved.
We have identified an error causing Canvas IDP logins to fail (Invalid or Unknown Client Error). We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.
This incident has been resolved.
We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored. Action Required: If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider. For further assistance, please contact support.clever.com.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may have experienced login issues to the Clever Portal today, April 15th, around 1:40pm ET/ 10:40am PT. This issue was resolved and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Clever is currently experiencing intermittent login failures with an unknown cause. Our Engineering team is currently investigating the issue and we will update this page as soon as possible. We apologize for any inconvenience this may be causing.
The intermittent login failures have stopped and our team is still investigating the root cause of the issue. If you are still experiencing login issues, please contact our support team at support.clever.com. Thank you!
The incident regarding intermittent login failures has been resolved. -Thank you
There is a sync issue for some districts on the Skyward Selenium sync that is preventing syncs from being completed. At this time we are investigating the issue and will provide regular status updates. We apologize for the inconvenience this may cause.
Our Engineering team was able to identify and resolve the issue regarding Skyward Selenium syncs failing for some districts. Those impacted districts should see those previously failed syncs run. For any further questions regarding your impacted sync, please contact our Support Team at support.clever.com Thank you and we apologize again for any inconvenience this may have caused.
Clever is currently investigating an issue where clever.com/login is inaccessible. As soon as we have more information, we will provide an update.
Amazon AWS, a service that works with Clever, is experiencing a issue that is preventing users from being able to log in to Clever. We are monitoring the issue and will provide status updates as they become available.
Amazon AWS has resolved this issue, and everything is back to normal.
Clever is currently investigating an issue where the device camera is not opening when users are attempting to log in to Clever with a Badge on Windows devices. As soon as we have more information, we will provide an update.
This issue has been resolved. Users should now be able to use Badges to log in on Windows devices. For all other concerns, please reach out to our support team at support.clever.com
Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and estimate it to be available as an update on Apple by early next week. When this update is available, you can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.
Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.
This incident has been resolved. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.
Clever is seeing some SAML login failures and is investigating the root cause, including whether there is any relation to ADFS as the IdP and outdated certificates. Please contact support at support.clever.com if you are experiencing widespread login issues across your district so our Engineering team can investigate further. We will provide updates as our team continues to make progress on this issue.
Clever is continuing to see some districts with SAML SSO display login failures with "Login with ADFS". We are still investigating the root cause. Please contact support at support.clever.com if your district is configured to use ADFS with SAML logins and sees this error message, "No success code received from your SAML server", in your Access Logs. We will provide updates as our team continues to make progress on this issue.
This incident has been resolved. For troubleshooting expired SAML certificates at your district, please see our Help Center article: https://support.clever.com/hc/s/articles/000001736?language=en_US For any further issues, reach out to Clever Support at https://support.clever.com/
Clever is currently investigating an issue that is causing some districts to see an error message when users are trying to log into Clever. As soon as we have more information, we will update this status page. We apologize for the inconvenience. Thank you
Our Engineering Department has implemented a fix and it still closely monitoring the situation. For questions or concerns, please contact Clever Support at support.clever.com. Thank you,
The login issue for some districts has been resolved. We apologize for any inconvenience this may have caused.
