Histórico de interrupções do Click

1. 27 Here 2026 da 15:34 UTCinvestigating

   Caro Cliente Clique, Gostaríamos de trazer à sua atenção um problema potencial que afeta os usuários que tentam fazer login no ClickMobile em iPhones e iPads rodando iOS ou iPadOS 27 ou superior. Reveja os detalhes abaixo e tome as medidas de precaução recomendadas até nova notificação Sintomas Os usuários em iPhones e iPads não podem fazer login no ClickMobile. Depois de inserir seu nome de usuário e tocar em Next, o aplicativo mostra “Falha em receber dados de MT”. A mesma conta funciona em outros dispositivos. Impacto O problema parece afetar iPhones e iPads rodando iOS ou iPadOS 27 ou superior. Mais dispositivos podem ser afetados à medida que se atualizam. Causa Estamos investigando uma possível incompatibilidade entre o fluxo de login do ClickMobile iOS e iOS/iPadOS 27 e superior. A causa ainda não foi confirmada. Solução alternativa Nenhuma solução confirmada ainda está disponível. Recomendamos que os clientes não atualizem iPhones ou iPads para iOS/iPadOS 27 ou superior até novo aviso. Os usuários que podem entrar em um dispositivo que não foi atualizado podem usá-lo enquanto isso. Próximas etapas Se você for afetado, entre em contato com o suporte com o modelo do dispositivo, a versão iOS/iPadOS, a versão do aplicativo ClickMobile e o número de usuários afetados. Os registos dos dispositivos ajudam se os conseguir recolher. Publicaremos uma nova atualização quando a causa for confirmada ou estiver disponível uma correção. Pedimos desculpa pelo inconveniente. Deixaremos este incidente em aberto até que esta questão seja resolvida. Obrigado. Clique em Suporte

2. 27 Here 2026 da 15:36 UTCinvestigating

   Continuamos a investigar esta questão.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Here 2026 da 16:21 UTCidentified

   Caro cliente, Identificamos um problema que afeta o ClickMobile em dispositivos Android. Sintomas: Os usuários não podem fazer login no aplicativo ClickMobile Android e ver o erro "O servidor está indisponível; por favor, tente novamente mais tarde." Causa: Uma atualização recente do Android System WebView (versão 155 ou superior) é incompatível com o fluxo de login do ClickMobile. Os dispositivos no WebView 154 ou anteriores não são afetados. WebView atualiza automaticamente através da Google Play Store, para que mais dispositivos possam ser afetados ao longo do tempo. Solução alternativa 1. Vá para Configurações > Apps, habilitar "Mostrar aplicativos do sistema", em seguida, selecione Android Sistema WebView > menu de três pontos > "Desinstalar atualizações." Confirme que a versão é inferior a 155. 2. Na Play Store, abra a página Android System WebView > menu de três pontos, e desligue "Ativar atualização automática." 3. Fecha completamente o ClickMobile (desviá-lo de aplicativos recentes), em seguida, reabri-lo e iniciar sessão. Aplicativo atualizado com uma correção: Um aplicativo atualizado do ClickMobile que aborda este problema está disponível mas não completou testes completos. Se você gostaria de experimentar o aplicativo, entre em contato com o Suporte para requisitá-lo. Iremos compartilhar outra atualização quando a correção estiver geralmente disponível. Saudações quentes, Clique em Suporte

2. 16 Here 2026 da 09:57 UTCresolved

   Caro Cliente, Temos o prazer de informar que uma nova versão do aplicativo ClickMmobile está agora disponível na Google Play Store. Esta versão resolve o “O servidor não está disponível; tente novamente mais tarde.” erro que alguns usuários experimentaram. Para usuários inscritos no programa beta: Por favor, não se registre da versão beta e dê algum tempo para que a versão de produção fique disponível para o seu dispositivo. Uma vez que ele aparece, você pode baixá-lo e instalá-lo na Play Store. Pedimos sinceras desculpas por qualquer inconveniente que esta questão possa ter causado. Obrigado pela vossa paciência e compreensão. Saudações quentes, Suporte ao ClickSoftware

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Gwengolo 2026 da 03:16 UTCinvestigating

   Caro Cliente, Estamos investigando potenciais problemas de disponibilidade com nossos serviços Field Service Edge (FSE) foram gantt e as tarefas podem não ser visíveis na UI. Estamos a investigar ativamente e vamos comunicar com você assim que for resolvido. Pedimos desculpa por qualquer inconveniente. Saudações quentes, Kumar Nitesh

2. 24 Gwengolo 2026 da 06:40 UTCidentified

   Caro Cliente, Identificamos problemas de desempenho que estão afetando nossos serviços Field Service Edge (FSE). Estamos trabalhando para restaurar os serviços e forneceremos informações à medida que ela ficar disponível. Agradecemos a sua paciência enquanto trabalhamos para resolver esta questão. Vamos mantê-lo atualizado até que o problema seja resolvido. Suporte ao ClickSoftware

3. 24 Gwengolo 2026 da 07:09 UTCresolved

   Caro Cliente, O problema que afeta o serviço Field Service Edge já foi resolvido. Lamentamos qualquer inconveniente que isto possa ter causado. Garantir o seu sucesso é a nossa principal prioridade na Salesforce, e estamos focados em aprender com esta questão e evitar qualquer recorrência. Começamos a análise da causa raiz e será postado neste registro incidente uma vez concluído. Obrigado pela vossa paciência. Clique em Suporte

4. 7 Here 2026 da 10:18 UTCpostmortem

   O relatório de análise da causa raiz para este incidente está disponível aqui: [RCA - 24 de setembro de 2026 - FSE PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-Setembro-24-2026) Este link requer login para ClickAccess Comunidade do Cliente. Por favor, e-mail [[email protected]](mailto:[email protected]) se você é um cliente/parceiro existente do Click e requer assistência acessando nosso portal de comunidade de clientes.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gwengolo 2026 da 09:19 UTCinvestigating

   Caro Cliente, Atualmente estamos investigando um problema de disponibilidade com o portal comunitário ClickSoftware, que pode afetar a criação de novos casos ou acessar os existentes. Enquanto isso, por favor, entre em contato conosco no [email protected] para qualquer caso novo ou comunicação de caso existente. Estamos trabalhando ativamente em uma resolução e vamos atualizá-lo assim que for corrigido. Pedimos desculpa pelo inconveniente. Obrigado. Suporte ao Salesforce

2. 2 Gwengolo 2026 da 10:25 UTCinvestigating

   Caro Cliente, Obrigado pela vossa paciência. Identificamos o problema de disponibilidade que afeta o portal comunitário do ClickSoftware e estamos trabalhando ativamente para uma resolução. Por favor, note que o impacto deste problema é limitado, e nem todos os clientes serão afetados. Se você tiver dificuldade em criar um novo caso ou acessar um existente, entre em contato conosco no [email protected] para obter ajuda com qualquer comunicação de caso nova ou existente. Continuaremos a fornecer atualizações à medida que avançamos para uma resolução completa. Agradecemos a sua compreensão e paciência. Obrigado. Suporte ao Salesforce

3. 2 Gwengolo 2026 da 13:10 UTCresolved

   Caro Cliente, Temos o prazer de informar que o problema de disponibilidade que afeta o portal comunitário ClickSoftware já foi resolvido. Você deve ser capaz de criar novos casos e acessar os existentes como de costume. Obrigado pela vossa paciência e compreensão enquanto trabalhávamos nisto. Se você continuar a experimentar quaisquer problemas, por favor, não hesite em contactar-nos em [email protected]. Agradecemos a sua confiança contínua no nosso apoio. Obrigado. Suporte ao Salesforce

Traduzido automaticamente da atualização oficial do incidente.

1. 6 Mae 2026 da 11:28 UTCresolved

   Dear Customer, We recently had to rotate our Twilio authentication token due to a security incident. If you access our Twilio account directly, your credentials will need to be updated. Kindly contact us via a new case or through an email at [email protected], and we will assist you with the necessary updates. We apologize for any inconvenience caused and appreciate your understanding. Thank You, Click Support

1. 4 Ebrel 2026 da 14:08 UTCresolved

   Dear Click Customer, This is to inform you that at 3:30 AM UTC on April 4, our monitoring systems identified that some Field Service Edge platform Agents on the EU Production POD had become idle. We recommend that you please confirm whether your Agents are running as expected. If not, kindly restart your Agents. Please note that this action cannot be performed by our Support Engineers. If you find that your Agent(s) do not restart as expected, please open a Support Case. Our engineering team will review and attempt to determine the reason that the Agents stopped earlier today. We intend to provide an update within the next few days. In the meantime, our monitoring will continue to ensure that the Agents remain functional. Thank You, Click Support

2. 4 Mae 2026 da 09:37 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - April 4, 2026 - FSE EU PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-April-4-2026) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 31 Genver 2026 da 23:30 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 & NA03 for February 01, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 08, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 23 Genver 2026 da 15:37 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 for January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 21 Genver 2026 da 21:49 UTCidentified

   We have identified an issue affecting our ClickMobile Services. We understand this is currently impacting field teams engaged. Current Action Plan: Our Engineering teams are actively working on a resolution to restore the services. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. Thank You, Click Support

2. 21 Genver 2026 da 23:02 UTCidentified

   Dear Customer We are still working to restore the service however its taking longer than expected. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Thank You, Click Support A Salesforce Company

3. 22 Genver 2026 da 01:00 UTCresolved

   Dear Customer We are pleased to inform you that the issue affecting our Field Service Edge - ClickMobile Services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Thank You, Click Support

4. 28 Genver 2026 da 20:30 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - Jan 22, 2026 - CM Degradation](https://community.clicksoftware.com/s/article/RCA-22-January-2026-FSE-AU-PR-ClickMobile-Degradation) This link requires login to the ClickAccess Customer Community. Please email [email protected] if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 21 Genver 2026 da 21:32 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region on January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 14 Du 2025 da 15:58 UTCinvestigating

   Dear Customers, We are currently investigating potential availability issues with our Field Service Edge (FSE) services. Our team is actively working on this, and we will keep you informed as soon as the issue is resolved. We sincerely apologize for any inconvenience this may cause. Best Regards, Click Software Support

2. 14 Du 2025 da 16:23 UTCresolved

   Dear Customer, The issue affecting the Field Service Edge service has now been resolved. All services are fully operational and working as expected. We sincerely apologize for any inconvenience this may have caused, and we appreciate your patience throughout this process. Best Regards, Click Software Support

3. 26 Du 2025 da 09:25 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - November 14, 2025 - FSE UK PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-November-14-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 6 Here 2025 da 16:43 UTCinvestigating

   Dear Customer, We would like to inform you that our Click Community services are currently inaccessible due to an unexpected service interruption. During this period, customers will be unable to log in to click.okta.com and will not be able to create or update support cases. If you require urgent assistance with any ongoing cases or need support with a new issue, please contact us via email at [email protected]. Our team is ready and committed to assisting you until services are fully restored. We understand how inconvenient this may be and sincerely apologize for the disruption. Our teams are actively working to resolve the issue as quickly as possible to restore full functionality. Thank you for your patience and understanding as we work to bring the service back online swiftly. Kind regards, Salesforce Click Support Team

2. 6 Here 2025 da 17:35 UTCresolved

   Dear Customer, We’re pleased to inform you that the earlier service interruption affecting Click Community access has been fully resolved. Customers can now successfully log in to click.okta.com and create or update support cases as usual. Our technical teams have confirmed that all services are operating normally. We sincerely appreciate your patience and understanding while we worked to restore full functionality. If you experience any further issues, please contact us at [email protected]. Kind regards, Salesforce Support Team

1. 30 Gwengolo 2025 da 10:12 UTCresolved

   Dear Customer, Our sincere apologies for not including this information in our earlier communications. Important Notice: For businesses using integrations with third-party systems such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL: https://( POD NAME ).cloud.clicksoftware.com/studio We appreciate your attention to this matter. Best Regards, Click Software

1. 3 Mezheven 2025 da 08:31 UTCinvestigating

   We are currently experiencing an issue affecting access to Field Service Edge - Sandbox, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 3 Mezheven 2025 da 09:23 UTCmonitoring

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been identified and a fix has been implemented. The issue appears to be resolved now however we continue to monitor the services. We will continue to share updates here as more information becomes available.

3. 3 Mezheven 2025 da 10:40 UTCresolved

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

4. 6 Gouere 2025 da 19:50 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - June 3, 2025 - FSE EU Sandbox](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-EU-Sandbox-June-3-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 27 Mae 2025 da 13:47 UTCresolved

   Dear ClickSoftware Customer, Twilio has transitioned out of Field Service Edge on Sandbox PODs already, as we heading to the last stage of deployment Twilio’s decommission on Production PODs. If you are using Field Service Edge Mobile app with your workforce persistently, this change won’t impact your users and you will be able to continue to use Twilio's services as before. However: 1. If you are using Field Service Edge Mobile app on a sporadic manner, with a handful of users, you will be required to use Google Authenticator instead. 2. If you think that the sporadic interaction is essential for your business, you need to justify the business need over a Support case. The planned dates for rolling-out Twilio’s decommission feature on Production PODs are: 1. June 8: AU, UK and CA 2. June 15: EU and NA03 3. June 22: NA01 If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support. Kind regards, ClickSoftware Global Customer Support

1. 1 Mae 2025 da 13:48 UTCresolved

   Dear ClickSoftware Customer, We hope you're doing well. This is a friendly reminder that the previous login URL ( login.clicksoftware.com ) has been deprecated and is no longer in use. To continue accessing your ClickSoftware Community account securely, please use our updated login portal: click.okta.com. We recommend bookmarking this link for easy future access. Once logged in, simply select the Click Community tile to reach the community site. This update is part of our commitment to improving security and providing a smoother, more reliable user experience. If you have any questions or need support during this transition, our team is here to help. Feel free to reach out or email us at [email protected]. Thank you for being a valued part of the ClickSoftware community. Warm regards, ClickSoftware Global Support

1. 24 Ebrel 2025 da 12:59 UTCinvestigating

   We are currently experiencing an issue affecting access to login.clicksoftware.com, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 24 Ebrel 2025 da 14:25 UTCresolved

   Dear ClickSoftware Customer, We would like to inform you that the login URL login.clicksoftware.com is now depreciated. Going forward, all customers are requested to log in via our updated and more secure portal: click.okta.com (Please bookmark the link for future use). Once logged in, please select the Click Community tile to access the community site. This change is part of our ongoing efforts to enhance security and ensure a more seamless experience for our users. If you have any questions or need assistance, please don’t hesitate to reach out to us or email [email protected]. Thank you for your continued support. The ClickSoftware Team

1. 31 Meurzh 2025 da 14:13 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 31 Meurzh 2025 da 16:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31 Meurzh 2025 da 18:05 UTCresolved

   Dear Customers, We are pleased to inform you that the issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Regards Salesforce Support.

4. 10 Ebrel 2025 da 10:15 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - March 31st 2025 - FSE EU PROD - Database Connection Error.](https://community.clicksoftware.com/s/article/RCA-March-31st-2025-FSE-EU-PROD-Database-Connection-Error) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 3 Genver 2025 da 17:03 UTCinvestigating

   Dear Customers, We are currently experiencing slowness with our Field Service (FSE) services, which may result in delays or reduced performance for some users. Our technical teams are actively investigating the issue and working diligently to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Regular updates will be provided on this page as we make progress. If you have any immediate concerns or require assistance, please contact our support team at [email protected] Thank you for your understanding.

2. 3 Genver 2025 da 18:02 UTCresolved

   Dear Customers, We are pleased to inform you that the slowness issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

1. 3 Genver 2025 da 11:51 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 3 Genver 2025 da 13:56 UTCresolved

   We are pleased to inform you that the availability issues with our Field Service Edge (FSE) services, which were affecting the Integration services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience. Thank you for your continued support.

3. 16 Genver 2025 da 10:08 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - January 3rd, 2025 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-January-3rd-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.