18 Clio incidents · Du 2025 — official updates, affected components, duration and resolution details.
At 6:53 AM, we received an email notification from Stripe saying our API key may be compromised, and that an API request was made with our live mode Stripe API key by a secret scanner. Related API key identifier: req_7wlTi6PhftQAFm Currently investigating this in Cycode
An issue impacting performance in some areas of Manage EU is currently under investigation. Users may experience slower than usual background tasks and increased latency. An update will be provided as more information becomes available.
The performance issues affecting background jobs has been resolved.
An issue impacting performance in Manage EU is currently under investigation. Some users may experience slower than usual background jobs and increased latency. An update will be provided as more information becomes available.
An issue affecting the availability of Clio Manage is currently under investigation. Some users may experience errors and slower performance. An update will be provided as more information becomes available.
The performance issue affecting Clio Manage and Clio Work has been resolved, and responsiveness is back to normal.
The performance issue affecting Clio Manage and Clio Work has been resolved, and responsiveness is back to normal.
An issue impacting performance in Manage has been identified. Some users may experience slower than usual background generation processes, such as report creation and document automation. An update will be provided as more information becomes available.
The cause of the performance issue affecting Manage has been identified, and performance is being restored. During remediation, some users may continue to experience slower lower than usual background generation processes, such as report creation and document automation. An update will be provided once performance has been restored.
The performance issue affecting Manage has been resolved.
The performance issue affecting Manage has been resolved.
An issue impacting performance is currently under investigation. Some users may experience slower than usual page loads or increased latency.An update will be provided as more information becomes available.
The service performance has improved and users should experience normal page loads and request latency. We will continue to monitor.
The issue affecting Clio Calendar Rules has been resolved, and systems are operating normally.
The cause of the performance issue affecting Clio Grow (US) has been identified, and performance is being restored. During remediation, some users may continue to experience slower response times. An update will be provided once performance has been restored.
The performance issue affecting Clio Grow (US) has been resolved, and responsiveness is back to normal.
The cause of the issue affecting Clio Manage US (app.clio.com) has been identified, and service is being restored. During remediation, some users may continue to experience intermittent errors, slower performance, or limited access to certain features. An update will be provided once the fix has been implemented.
The issue affecting Clio Manage (app.clio.com) has been fixed, and we are currently monitoring
The issue affecting Manage US (app.clio.com) has been resolved, and systems are operating normally.
An issue impacting performance in Clio Manage and Clio Work is currently under investigation. Some users may experience slower than usual page loads or increased latency. An update will be provided as more information becomes available.
The performance issue affecting Clio Manage and Clio Work has been resolved
An issue impacting performance in Manage Canada (ca.app.clio.com) is currently under investigation. Some users may experience slower than usual page loads or increased latency. An update will be provided as more information becomes available.
We have deployed a fix and are monitoring. An update will be provided as more information becomes available.
The performance issue affecting Manage Canada (https://ca.app.clio.com/) has been resolved, and responsiveness is back to normal.
The cause of the authentication issues affecting some users has been identified, and a fix is being implemented. An update will be provided as remediation progresses toward full resolution.
The authentication issues affecting some users have been resolved. All login services are functioning normally. If further assistance is required, please contact Support
The cause of the authentication issues affecting some users has been identified, and a fix is being implemented.An update will be provided as remediation progresses toward full resolution.
The authentication issues affecting some users have been resolved. All login services are functioning normally. If further assistance is required, please contact Support
The cause of the API errors affecting [API-dependent features / integrations] has been identified, and a fix is being implemented. During remediation, some requests may continue to fail or integrations may be interrupted. An update will be provided once the fix has been deployed.
A fix has been deployed.
An issue impacting performance in Vincent EU standalone is currently under investigation. Some users may have experienced slower than usual page loads or increased latency. An update will be provided as more information becomes available.
Vincent EU is working as expected. The issue has been resolved.
app.clio.com is unreachable
An issue affecting the availability of Manage US is currently under investigation. Some users may experience errors, slower performance, or difficulty logging in. An update will be provided as more information becomes available.
The cause of the issue affecting Manage US has been identified, and service has been restored. We are currently monitoring.
The issue affecting Manage US has been resolved, and systems are operating normally.
SMS multi-factor authentication codes were temporarily being sent by email for US users due to delivery problems with US mobile providers. A number of users reported inability to login using codes sent by email. Delivery via SMS has been re-enabled and the login success rate has recovered. An investigation to determine why success rates dropped when falling back to email is underway.
Azure is experiencing an outage, which may affect availability and performance for some users. The situation is being monitored, and restoration efforts in partnership with Azure are underway. An update will be provided as the situation progresses.
We are currently investigating an issue affecting the availability of our AI services. Some users may experience errors, slower performance, or difficulty performing actions related to AI. We will provide an update as more information becomes available.
Our LLM backend services were fully restored in the EU region. All AI services are running smoothly again.
Email delivery is currently delayed. We are working on this issue and expect to resolve it shortly.
Email delivery is recovering but there may still be delays. We are continuing to monitor the situation.
Email delivery has recovered.
We are monitoring an issue with the Document Converter Service
Document Converter Service issues have been resolved