Histórico de interrupções do Cloudtalk

1. 13 Here 2026 da 11:07 UTCmonitoring

   Estamos tendo problemas com o serviço de um fornecedor de IA, OnzeLabs. Um subconjunto de usuários é impactado e nossa equipe está monitorando ativamente a situação. Forneceremos mais detalhes assim que mais informações estiverem disponíveis. VoiceAgents usando Deepgram como provedor não são afetados.

2. 13 Here 2026 da 13:23 UTCmonitoring

   Ainda estamos tendo problemas com o serviço de um fornecedor de IA, OnzeLabs. Forneceremos mais detalhes assim que mais informações estiverem disponíveis.

3. 13 Here 2026 da 14:06 UTCmonitoring

   Ainda estamos tendo problemas com o serviço de um fornecedor de IA, OnzeLabs. Forneceremos mais detalhes assim que mais informações estiverem disponíveis. Alterações de configuração para VoiceAgents usando OnzeLabs como provedor não pode ser processado neste momento.

4. 13 Here 2026 da 14:39 UTCresolved

   As questões do OnzeLabs, um dos nossos fornecedores de IA, estão resolvidas. Todas as funcionalidades do VoiceAgent estão estáveis novamente.

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Eost 2026 da 15:20 UTCidentified

   Estamos vendo atrasos na transcrição de chamadas devido a uma falha contínua de terceiros que afeta um de nossos fornecedores de modelos. Nossa equipe está aplicando uma mitigação e vamos postar uma atualização assim que o backlog estiver limpando.

2. 17 Eost 2026 da 16:41 UTCresolved

   A equipe deu uma correção para as transcrições da chamada e eles estão lentamente se recuperando. A interrupção de terceiros ainda está acontecendo, mas deve afetar as transcrições neste momento.

Traduzido automaticamente da atualização oficial do incidente.

1. 29 Mezheven 2026 da 16:00 UTCidentified

   We're experiencing an elevated level of calling errors and are currently looking into the issue. We are reverting faulty deployments of our services.

2. 29 Mezheven 2026 da 16:03 UTCresolved

   Issue has been fixed.

1. 18 Mezheven 2026 da 14:16 UTCinvestigating

   We're currently experiencing an infrastructure issue affecting **calling, dashboard, analytics, and other parts of our system.** Our team is actively investigating and working to resolve it as quickly as possible. We apologize for the inconvenience and will share further updates every 30 minutes.

2. 18 Mezheven 2026 da 14:49 UTCinvestigating

   We're still experiencing an infrastructure issue affecting **calling, dashboard, analytics, and other parts of our system.** Our team has identified the issue and is actively working on resolving it. We expect to restore the system stability within the next 90 minutes.

3. 18 Mezheven 2026 da 15:16 UTCinvestigating

   We're still experiencing an infrastructure issue affecting **calling, dashboard, analytics, and other parts of our system.** Our team has identified the issue and is actively working on resolving it. We expect to restore the system stability within the next **60 minutes**.

4. 18 Mezheven 2026 da 15:48 UTCinvestigating

   We're still experiencing an infrastructure issue affecting **calling, dashboard, analytics, and other parts of our system.** Our team has identified the issue and is actively working on resolving it. We expect to restore the system stability within the next **30 minutes**.

5. 18 Mezheven 2026 da 16:16 UTCresolved

   The infrastructure issue affecting calling, dashboard, analytics, and other parts of our system has been fully resolved. All services are now operating normally. We sincerely apologize for the disruption and thank you for your patience. Our team will continue to monitor the platform to ensure stability.

1. 8 Mezheven 2026 da 08:26 UTCidentified

   We are investigating an issue causing some campaigns to fail to load in the Dashboard. Affected users may see an incomplete or empty campaign list. Our investigation has identified a database schema inconsistency between environments that can cause campaign-related requests to fail under certain conditions. We have prepared a fix and are currently deploying it to production.

2. 8 Mezheven 2026 da 08:36 UTCresolved

   We have applied a fix, we are monitoring the situation.

1. 27 Ebrel 2026 da 08:07 UTCinvestigating

   We are currently experiencing an outage affecting outbound VoIP calls to Czech Republic phone numbers (prefix +420). Customers attempting to dial these destinations may encounter immediate call drops or error messages.

2. 27 Ebrel 2026 da 08:10 UTCidentified

   Our engineering team has completed their initial diagnostics and confirmed that our internal VoIP infrastructure and network are functioning normally. We have successfully isolated the root cause of the outage to an **upstream international carrier partner** responsible for routing outbound traffic to the Czech Republic. The carrier is currently experiencing network instability on their end, which is preventing these calls from completing.

3. 27 Ebrel 2026 da 10:47 UTCresolved

   Issue has been fully resolved.

1. 14 Ebrel 2026 da 14:44 UTCinvestigating

   We are currently experiencing an infrastructure issue affecting **calling, the dashboard, analytics, and other parts of our system**. Our team is actively investigating and working to resolve this as quickly as possible. We apologize for the inconvenience and will share a further update once the issue is resolved.

2. 14 Ebrel 2026 da 14:59 UTCinvestigating

   We are currently experiencing an infrastructure issue affecting calling, the dashboard, analytics, and other parts of our system. Our team is actively investigating and working to resolve this as quickly as possible. We apologize for the inconvenience and will share a further update once the issue is resolved.

3. 14 Ebrel 2026 da 15:29 UTCinvestigating

   We are currently experiencing an infrastructure issue affecting calling, the dashboard, the analytics, and other parts of our system. Our team identified the issue and is working to resolve it as quickly as possible. We apologize for the inconvenience and will share a further update once the issue is resolved.

4. 14 Ebrel 2026 da 15:46 UTCmonitoring

   We have implemented a fix for the infrastructure issue that was affecting **calling, dashboard, analytics, and other parts of our system**. Service is now recovering across all affected areas. Our team is actively monitoring the situation to ensure full stability is restored. We will share a further update shortly.

5. 14 Ebrel 2026 da 16:23 UTCresolved

   The infrastructure issue affecting calling, dashboard, analytics, and other parts of our system has been fully resolved. All services are now operating normally. We sincerely apologize for the disruption and thank you for your patience. Our team will continue to monitor the platform to ensure stability.

1. 9 Ebrel 2026 da 16:22 UTCinvestigating

   We are currently experiencing an issue affecting call processing. This may result in delayed availability of call recordings and delayed dial tone on outbound calls. Our team is investigating and working to restore normal service as quickly as possible.

2. 9 Ebrel 2026 da 16:27 UTCmonitoring

   The root cause of the incident has been identified, and steps have been taken to resolve the issue.

3. 9 Ebrel 2026 da 17:29 UTCresolved

   The incident has been resolved. Full functionality has been restored.

1. 1 Ebrel 2026 da 08:26 UTCidentified

   We have identified an infrastructure issue currently impacting inbound call connectivity for regions outside of Europe. As a result, some users may face issues with incoming calls. We apologize for the interruption and will provide a further update as soon as the issue is resolved.

2. 1 Ebrel 2026 da 08:52 UTCmonitoring

   We have successfully resolved the infrastructure issue that was impacting inbound call connectivity for regions outside of Europe. Service is now operating normally across all affected areas. Our team will continue to monitor the situation closely to ensure continued stability.

3. 14 Ebrel 2026 da 16:19 UTCresolved

   Service is operating normally across all areas.

1. 25 Cʼhwevrer 2026 da 16:00 UTCinvestigating

   We are facing issues with calls and call history. Call history is not showing recent calls. Calls will appear with some delay. We are working on fixing the problem and synchronizing delayed data.

2. 25 Cʼhwevrer 2026 da 16:35 UTCresolved

   The situation is resolved, our systems have caught up with synchronizing delayed data.

1. 23 Cʼhwevrer 2026 da 12:35 UTCresolved

   On 19 February 2026 at 09:40 CET, we experienced an incident where **a portion of inbound calls to call groups did not reach available agents and were not connected**. **Impact:** Some inbound group calls were not successfully routed to online agents during the incident window. Other call types were not affected. **Root cause:** The issue was caused by a recent configuration change in our call routing layer. The change modified the routing logic responsible for delivering inbound calls to the system component that connects calls to agents, which resulted in certain calls not being properly forwarded. **Resolution:** The configuration change was reverted, restoring the previous routing logic. Call routing returned to normal operation, and we have confirmed stable behavior since resolution. **Preventive measures:** We are reviewing our change validation procedures to strengthen safeguards around routing-layer updates and reduce the risk of similar incidents in the future. We apologize for the disruption and appreciate your patience.

1. 21 Genver 2026 da 17:44 UTCinvestigating

   We’re experiencing issues with our service. All users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 21 Genver 2026 da 18:20 UTCmonitoring

   The issue has been identified and a fix has been implemented.

3. 22 Genver 2026 da 15:09 UTCresolved

   The implemented fix is functional and the incident has been resolved.

1. 14 Genver 2026 da 16:08 UTCidentified

   We are experiencing slower processing of calls causing some recent calls not visible in the call history.

2. 14 Genver 2026 da 19:32 UTCresolved

   The situation is resolved, our systems will process the missing records in following hours.

1. 16 Kerzu 2025 da 10:33 UTCinvestigating

   We have identified an issue affecting browser-based calling caused by a recent update to Google Chrome (version 143). Due to this change, the **hold and unhold functionality is not working correctly**. When a call is placed on hold and then resumed, the call may become inactive, resulting in a dead call and the user being stuck on the calling screen. This issue also impacts **warm transfers and three-way calling**, as they rely on the same underlying behavior. Our engineering team has successfully reproduced the issue and is actively working on a fix. We will provide an update as soon as a fix is available. **Workaround:** If you experience issues with hold, unhold, warm transfer, or three-way calling, please use the **desktop application**, which continues to work as expected.

2. 16 Kerzu 2025 da 12:58 UTCresolved

   A fix has been released

1. 5 Kerzu 2025 da 09:04 UTCinvestigating

   CLOUDFLARE, a global leader in web service security, is affected by a major outage [https://www.cloudflarestatus.com/](https://www.cloudflarestatus.com/ "https://www.cloudflarestatus.com/") Various web services, including CloudTalk dashboards, are affected by intermittent issues; users are unable to access the service intermittently, and the server is responding with various errors (500). The CloudTalk services remain unaffected; only the access may be unavailable for periods of time. We are monitoring the services and advise the customers to watch this page and [https://www.cloudflarestatus.com/](https://www.cloudflarestatus.com/ "https://www.cloudflarestatus.com/")

2. 5 Kerzu 2025 da 09:14 UTCresolved

   The Cloudflare problems have been resolved on Friday, 5th of December

1. 2 Kerzu 2025 da 13:15 UTCidentified

   We have identified an issue with the Outbound VoiceAgent calls which are not being triggered. The team is working on a fix.

2. 2 Kerzu 2025 da 13:34 UTCmonitoring

   A fix has been released and the team is monitoring the situation.

3. 2 Kerzu 2025 da 13:46 UTCresolved

   Issue has been resolved.

1. 18 Du 2025 da 13:32 UTCidentified

   CLOUDFLARE, a global leader in web service security, is affected by a major outage https://www.cloudflarestatus.com/ Various web services, including CloudTalk dashboards, are affected by intermittent issues; users are unable to access the service intermittently, and the server is responding with various errors (500). The CloudTalk services remain unaffected; only the access may be unavailable for periods of time. We are monitoring the services and advise the customers to watch this page and https://www.cloudflarestatus.com/

2. 19 Du 2025 da 09:09 UTCresolved

   The Cloudflare problems have been resolved on Tuesday, the, the 18th of November

1. 10 Du 2025 da 16:46 UTCidentified

   We have identified an issue with VoiceAgent calls that is impacting all Outbound call attempts, causing them not to be triggered. The team is implementing a fix and expect it to be released in the next 30 minutes.

2. 10 Du 2025 da 17:21 UTCmonitoring

   All VoiceAgent calls are now triggered as expected. We're monitoring the released fix.

3. 13 Du 2025 da 07:00 UTCresolved

   All VoiceAgent calls are now triggered as expected.

1. 7 Du 2025 da 11:00 UTCinvestigating

   **Impact:** Users are currently unable to add, delete, or update contacts in CloudTalk. Additionally, adding tags to contacts is not functioning as expected. **Status:** Our engineering team is actively investigating the issue and working on a fix. We’ll share an update as soon as we have more information.

2. 7 Du 2025 da 12:43 UTCresolved

   We have resolved the problem with contacts; everything is working as expected now. Preventive measures will be implemented to prevent recurrences

1. 6 Du 2025 da 14:59 UTCidentified

   **What’s happening** We’re seeing degraded call quality affecting a subset of inbound and outbound calls to/from the United Kingdom (+44). The issue has been traced to an upstream carrier. **Impact** Some calls may experience no audio, choppy or robotic audio, high jitter/packet loss, or intermittent one-way audio. This affects only specific ranges of numbers; most traffic is unaffected.

2. 7 Du 2025 da 09:55 UTCresolved

   The issue affecting call quality in the United Kingdom has been resolved by the transit carriers, and the service is functioning normally at this time.