Histórico de interrupções do Dashlane

1. 27 Here 2026 da 17:34 UTCresolved

   27 de outubro de 2026 10:21 UTC Identificado - Estamos atualmente enfrentando dificuldades para entrar na plataforma. A nossa equipa está a investigar a questão. Forneceremos outra atualização assim que tivermos mais informações. Pedimos desculpas pela inconveniência e agradecemos sua paciência 27 de outubro de 2026 10:30 UTC Monitoring - Entre 10:00 e 10:25 UTC hoje, nós experimentamos uma perturbação que afetou Dashlane. Durante esse período, você pode ter experimentado lentidão geral da plataforma ou enfrentado erros ao tentar entrar. Temos o prazer de informar que a questão foi atenuada com sucesso e que todos os serviços estão agora totalmente recuperados e a funcionar normalmente, estamos actualmente a mantê-la sob controlo. Pedimos desculpas por qualquer inconveniente que isso possa ter causado e apreciar sua paciência enquanto trabalhamos para resolver o problema. Apresentaremos uma nova actualização assim que a nossa investigação estiver concluída. 27 de Outubro de 2026 12:56 UTC Investigando - Após nossa interrupção de serviço anterior, um subconjunto de clientes está reportando uma mensagem de erro inesperada ao iniciar sessão. Nossa equipe está atualmente investigando e trabalhando para superar a situação. Obrigado pela vossa compreensão. 27 de outubro de 2026 14:52 UTC Investigando - Nossa equipe continua a investigar ativamente essa situação, e suspeitamos que ela possa estar conectada ao incidente declarado pela Cloudflare, que confirmou um problema de terceiros afetando certos firewalls de fornecedores após uma atualização recente do firmware. Quando o tráfego passa por um firewall afetado, o firewall bloqueia a conexão durante a inspeção e o navegador mostra "Este site não pode ser alcançado" Possível Solução: Se você for afetado, tente conectar-se de uma rede diferente (por exemplo, um hotspot móvel). Os administradores de TI também podem contatar seu fornecedor de firewall sobre a atualização recente do firmware. Incidente Cloudflare: https://www.cloudflarestatus.com/incidentes/dk2obcyw2aew 27 de outubro de 2026 15:38 UTC Monitoramento - Cloudflare resolveu o problema subjacente, e estamos vendo recuperação de acesso para usuários afetados. Continuamos a monitorizar para confirmar que todos os utilizadores estão totalmente restaurados. Se você ainda estiver vendo "Este site não pode ser acessado" ou não pode fazer login no Dashlane, entre em contato com nossa equipe de suporte. Entretanto, a mudança para uma rede diferente continua a ser uma solução. Incidente Cloudflare: https://www.cloudflarestatus.com/incidentes/dk2obcyw2aew 27 de outubro de 2026 17:34 UTC Resolução - Este incidente está agora resolvido. Poderíamos identificar duas causas separadas: 1. Interrupção do serviço: Uma mudança interna do software causou a ruptura inicial. O serviço foi restaurado revertendo a mudança. 2. Problemas de login posteriores para alguns usuários: Um problema de terceiros separado, confirmado pela Cloudflare, causou os erros. Cloudflare resolveu o problema, e o acesso foi restaurado. Incidente de nuvem: cloudflarestatus.com/incidentes/dk2obcyw2aew Seus dados não foram afetados em nenhum momento. Estamos a rever ambas as questões para evitar a recorrência. Se ainda tiver problemas, contacte a nossa equipa de apoio.

Traduzido automaticamente da atualização oficial do incidente.

1. 23 Gouere 2026 da 16:03 UTCresolved

   23 de julho de 2026 12:58 UTC Investigando - Atualmente estamos investigando relatórios de degradação de desempenho afetando os serviços de cofre Dashlane. Os usuários podem experimentar tempos de resposta lentos ou problemas intermitentes com logins, sincronização de dados e backups. Nossa equipe de engenharia está ativamente investigando a causa raiz e trabalhando para restaurar o serviço completo. Nós forneceremos atualizações assim que mais informações estiverem disponíveis 23 de julho de 2026 13:52 UTC Monitoramento - O serviço foi restaurado. Estamos a acompanhar activamente a situação. 23 de julho de 2026 16:03 UTC resolvido Esta questão está agora resolvida. Obrigado pela vossa paciência.

Traduzido automaticamente da atualização oficial do incidente.

1. 6 Gouere 2026 da 10:55 UTCresolved

   July 6, 2026 08:48 UTC Investigating - We are currently facing difficulties logging into the platform. Our team is actively investigating the issue. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience while we work to resolve this July 6, 2026 09:07 UTC Monitoring - Between 06:50 and 8:30 UTC today, we experienced a disruption that affected Dashlane. During this period you might have experienced general platform slowness or faced errors when trying to login. We are pleased to report that the issue has been successfully mitigated and all services are now fully recovered and operating normally, we are currently keeping it under monitoring. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. We will provide a further update once our investigation is complete. July 6, 2026 10:55 UTC Resolved - This issue is now resolved. Thank you for your patience.

1. 26 Mezheven 2026 da 16:11 UTCresolved

   June 26, 2026 09:54 UTC Investigating - Dashlane is actively investigating a service disruption affecting Two-Factor Authentication (2FA) via the browser extension for a subset of users. Service restoration is our immediate priority. We will issue further updates as our investigation progresses, and we thank our customers and partners for their patience during the resolution of this issue. June 26, 2026 13:29 UTC Monitoring - Service has been restored, and a workaround has been completed for Two-Factor Authentication (2FA). We are actively monitoring the situation. June 26, 2026 16:11 UTC Resolved - This issue is now resolved. Thank you for your patience.

1. 2 Mezheven 2026 da 16:58 UTCresolved

   June 2, 2026 11:49 UTC Monitoring - We experienced an issue that had an impact on the Dashlane platform from approximately 10:35 UTC to 10:50 UTC. Users may have experienced SSO login errors, slow load times, inability to retrieve data, or errors when attempting to perform several actions. We have confirmed full recovery, and we are currently monitoring the situation. This issue is unrelated to the recent brute force incident. June 2, 2026 16:58 UTC Resolved - After continued monitoring, we can confirm that the service is stable and operating as expected. We sincerely apologize for any disruption this may have caused to your work today.

1. 1 Mezheven 2026 da 19:29 UTCresolved

   May 31, 2026 15:19 UTC Investigating - We have received reports from several users having received an email that their account has been suspended. We have also received reports that some users are experiencing difficulties in logging in to Dashlane after resetting their master password. We are investigating this situation, and we will provide further updates as soon as we have more information. Thank you for your understanding. May 31, 2026 17:50 UTC Investigating - We are continuing to investigate the "Account suspended" notifications. Our engineering teams are actively working on a resolution and investigating the root cause of these messages. We are treating this with the highest priority and will provide further updates here as soon as more information becomes available. Thank you for your continued patience and understanding. May 31, 2026 22:30 UTC Resolved - We can confirm that certain Dashlane user accounts were targeted in a brute force attack by an external party, resulting in the suspension of those accounts as part of Dashlane’s built-in security measures. The affected accounts have now been unsuspended. Our team is actively engaged in this issue and taking measures to address it. There is no evidence of compromise of Dashlane’s systems. Thank you for your patience and understanding. June 1, 2026 07:32 UTC Monitoring - We can confirm that certain Dashlane user accounts were targeted in a brute force attack by an external party, resulting in the suspension of those accounts as part of Dashlane’s built-in security measures. The affected accounts have now been unsuspended. Our team is actively engaged in this issue and taking measures to address it. There is no evidence of compromise of Dashlane’s systems. Thank you for your patience and understanding. June 1, 2026 19:29 UTC Monitoring - Dashlane has published a Security Advisory and customer FAQ with additional details of the incident, investigation status, impact to user accounts, and steps we’ve taken to protect customers. There is no evidence that Dashlane’s internal system has been impacted. For further information, please reference our Security Advisory: https://support.dashlane.com/hc/articles/36038764990866

1. 23 Ebrel 2026 da 08:10 UTCresolved

   April 15, 2026 16:20 UTC Investigating - We've received some reports of users experiencing some instability while using the Dashlane extension in Chromium browsers. We are investigating and will provide an update when we know more. In the meantime, for any customer experiencing an endless load of the extension, please try to reinstall it or use a non-Chromium browser. April 16, 2026 12:43 UTC Monitoring - We have identified that this issue is caused by a bug in the browser itself. A fix has been released in browser version 147.0.7727.101/2. Users should update their browser to this version or later and ensure the Dashlane extension is up to date to resolve the issue. April 23, 2026 08:10 UTC Resolved - After a period of monitoring, we confirmed that the issue was caused by a bug in the browser itself. A fix has been released in Chrome version 147.0.7727.101/102, and Edge version 147.0.3912.72. Users should update their browser to these versions or later and ensure the Dashlane extension is up to date. Thank you for your patience.

1. 10 Ebrel 2026 da 16:07 UTCresolved

   April 10, 2026 15:40 UTC Identified - Dashlane is investigating a disruption to our SIEM feature that is impacting customers using the Splunk and KnowBe4 integrations. Restoration is our top priority, and we will provide updates on the situation as appropriate. We thank our customers and partners for their patience during the resolution of this issue. April 10, 2026 16:07 UTC Resolved - This issue is now resolved. Thank you for your patience.

1. 8 Ebrel 2026 da 22:16 UTCresolved

   April 8, 2026 21:16 UTC Monitoring - Dashlane is currently investigating a disruption to our inbound Support Team emails related to an ongoing issue with Gmail services. Restoring full communication is our top priority, and our team is actively engaged in tracking the resolution. We appreciate your patience while we monitor the situation. April 8, 2026 22:16 UTC Resolved - The disruption affecting our inbound Support Team emails has been fully resolved, and normal response times have resumed. Thank you for your patience and understanding

1. 18 Meurzh 2026 da 00:07 UTCresolved

   March 17, 2026 21:11 UTC Investigating - We’re investigating an issue where customers may not be able log into Dashlane on Chrome or the iOS app or may receive errors. We’ll provide an update as soon as possible. As a workaround, please try logging in using a different browser. Thank you for your patience as our team works to resolve this. March 18, 2026 00:07 UTC Resolved - This issue is now resolved. Thank you for your patience.

1. 3 Meurzh 2026 da 08:40 UTCresolved

   February 26, 2026 20:20 UTC Scheduled - On Tuesday, March 3, 2026, from 8:00 to 9:00 UTC, we will be performing planned system maintenance. During this 1-hour window, you may experience transient errors for a brief period. We are working to keep any disruptions to a minimum and appreciate your patience while we improve our systems. March 3, 2026 08:06 UTC Active - Scheduled maintenance has started. We will update you as soon as it is over. March 3, 2026 08:40 UTC Completed - The scheduled maintenance is complete. All services are now operational. Thank you for your patience.

1. 4 Cʼhwevrer 2026 da 17:28 UTCresolved

   February 4, 2026 15:14 UTC Monitoring - We experienced an issue that had an extended impact on the Dashlane platform from approximately 12:43 UTC to 13:30 UTC. Users may have experienced SSO login errors, slow load times, inability to retrieve data, or errors when attempting to perform several actions. We have confirmed full recovery, and we are currently monitoring the situation. February 4, 2026 17:28 UTC Resolved - After a period of careful monitoring, we are happy to confirm that the service is stable. We sincerely apologize for the disruption caused