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    Histórico de interrupções do Dialogue

    56 Dialogue incidents · Kerzu 2024 — official updates, affected components, duration and resolution details.

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    Le système ne parvient pas à enviar des fax // Sistema que não envia faxes

    Início 16 Here 2026 da 13:47 UTC · 1h 4m

    IssuesMinor incident
    Componentes afetados
    Care Platform
    1. 16 Here 2026 da 13:47 UTCinvestigating

      Estamos actualmente a investigar esta questão.

    2. 16 Here 2026 da 14:11 UTCidentified

      A questão foi identificada e está a ser implementada uma solução.

    3. 16 Here 2026 da 14:45 UTCmonitoring

      Foi implementada uma correção e estamos monitorando os resultados.

    4. 16 Here 2026 da 14:51 UTCresolved

      Este incidente foi resolvido.

    Traduzido automaticamente da atualização oficial do incidente.

    Notapad que impede a criação de notas no CP // Problème avec Notepad empêchant la création de notes sur CP

    Início 9 Gwengolo 2026 da 20:03 UTC · 11m

    IssuesMinor incident
    Componentes afetados
    Care Platform
    1. 9 Gwengolo 2026 da 20:03 UTCinvestigating

      Estamos actualmente a investigar esta questão.

    2. 9 Gwengolo 2026 da 20:14 UTCresolved

      Este incidente foi resolvido.

    Traduzido automaticamente da atualização oficial do incidente.

    Fournisseur de téléphonie subit une degradation de service // Prestador de serviços telefónicos que sofre degradação do serviço

    Início 1 Gwengolo 2026 da 17:00 UTC · 0m

    Pending
    1. 3 Gwengolo 2026 da 15:51 UTCresolved

      Estamos actualmente a investigar esta questão.

    Traduzido automaticamente da atualização oficial do incidente.

    Activation plus fréquente des épisodes // More frequent episode activation

    Início 6 Eost 2026 da 17:06 UTC · 12m

    IssuesMinor incident
    Componentes afetados
    Care Platform
    1. 6 Eost 2026 da 17:06 UTCidentified

      English follows Une panne de notre fournisseur d'infonuagique entraîne une activation plus fréquente des épisodes. --- An outage from our cloud provider is increasing the rate of episode activation.

    2. 6 Eost 2026 da 17:15 UTCmonitoring

      English follows La situation semble être en train de se rétablir. --- The incident seems to be resolving.

    3. 6 Eost 2026 da 17:18 UTCresolved

      English follows L'incident est terminé --- The incident is resolved

    Impossível d'assigner des fournisseurs aux épisodes sur CP // Não é possível atribuir provedores a episódios no CP

    Início 27 Gouere 2026 da 14:23 UTC · 13m

    IssuesMinor incident
    Componentes afetados
    Care Platform
    1. 27 Gouere 2026 da 14:23 UTCinvestigating

      Estamos actualmente a investigar esta questão.

    2. 27 Gouere 2026 da 14:35 UTCmonitoring

      Foi implementada uma correção e estamos monitorando os resultados.

    3. 27 Gouere 2026 da 14:36 UTCresolved

      Este incidente foi resolvido.

    Traduzido automaticamente da atualização oficial do incidente.

    Base de données Scribe rencontre des problèmes de latence liés à la charge // Base de dados de Scribe com problemas de latência induzidos por carga

    Início 14 Gouere 2026 da 14:27 UTC · 1h 28m

    IssuesMinor incident
    Componentes afetados
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 14 Gouere 2026 da 14:27 UTCinvestigating

      Estamos actualmente a investigar esta questão.

    2. 14 Gouere 2026 da 15:11 UTCidentified

      A questão foi identificada e está a ser implementada uma solução.

    3. 14 Gouere 2026 da 15:26 UTCmonitoring

      Foi implementada uma correção e estamos monitorando os resultados.

    4. 14 Gouere 2026 da 15:55 UTCresolved

      Este incidente foi resolvido.

    Traduzido automaticamente da atualização oficial do incidente.

    Le pic d'utilisation de la base de données Scribe provoque diverses erreurs dans le CP // Scribe Database usage spike causing various errors in the CP

    Início 25 Mezheven 2026 da 23:36 UTC · 58m

    OutageMajor incident
    Componentes afetados
    Care Platform
    1. 25 Mezheven 2026 da 23:36 UTCinvestigating

      We are currently investigating this issue.

    2. 26 Mezheven 2026 da 00:34 UTCresolved

      This incident has been resolved.

    Échec de l'envoi des fax: compte de fax SR suspendu // Faxes failing to send: SR fax account suspended

    Início 15 Mezheven 2026 da 21:17 UTC · 15m

    IssuesMinor incident
    Componentes afetados
    Care Platform
    1. 15 Mezheven 2026 da 21:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 15 Mezheven 2026 da 21:32 UTCresolved

      This incident has been resolved.

    la Plateforme de Soins ne se charge pas après une mise à jour // CP not loading after an update

    Início 1 Mezheven 2026 da 13:37 UTC · 50m

    IssuesMinor incident
    Componentes afetados
    Care Platform
    1. 1 Mezheven 2026 da 13:37 UTCinvestigating

      We are currently investigating this issue.

    2. 1 Mezheven 2026 da 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1 Mezheven 2026 da 14:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 1 Mezheven 2026 da 14:27 UTCresolved

      This incident has been resolved.

    Impossible de se connecter // Unable to login and sign up

    Início 27 Mae 2026 da 21:00 UTC · 11m

    OutageMajor incident
    Componentes afetados
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 27 Mae 2026 da 21:00 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 27 Mae 2026 da 21:03 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 27 Mae 2026 da 21:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 Mae 2026 da 21:11 UTCresolved

      This incident has been resolved.

    Problème avec les activités des moniteurs Google // Activities for Google trackers are failing

    Início 20 Ebrel 2026 da 14:32 UTC · 2h 12m

    IssuesMinor incident
    Componentes afetados
    Construire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile Application
    1. 20 Ebrel 2026 da 14:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 20 Ebrel 2026 da 16:44 UTCresolved

      This incident has been resolved.

    Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login

    Início 10 Ebrel 2026 da 15:10 UTC · 27m

    IssuesMinor incident
    Componentes afetados
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 10 Ebrel 2026 da 15:10 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 10 Ebrel 2026 da 15:17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 Ebrel 2026 da 15:37 UTCresolved

      This incident has been resolved.

    Impossible de se connecter // Unable to login

    Início 2 Ebrel 2026 da 16:04 UTC · 8m

    OutageMajor incident
    Componentes afetados
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 2 Ebrel 2026 da 16:04 UTCinvestigating

      We are currently investigating this issue.

    2. 2 Ebrel 2026 da 16:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2 Ebrel 2026 da 16:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2 Ebrel 2026 da 16:12 UTCresolved

      This incident has been resolved.

    Les rapports clients ne sont pas disponibles // Client reports are not available

    Início 23 Meurzh 2026 da 19:04 UTC · 5h 39m

    OutageMajor incident
    Componentes afetados
    Presto Client Reports
    1. 23 Meurzh 2026 da 19:04 UTCinvestigating

      Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor.

    2. 24 Meurzh 2026 da 00:43 UTCresolved

      L'accès aux rapports a été rétabli. Access to reports has been restored.

    Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying

    Início 19 Meurzh 2026 da 22:10 UTC · 20m

    OutageMajor incident
    Componentes afetados
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 19 Meurzh 2026 da 22:10 UTCinvestigating

      Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

    2. 19 Meurzh 2026 da 22:22 UTCmonitoring

      Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau. Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again.

    3. 19 Meurzh 2026 da 22:29 UTCresolved

      Le problème a été résolu. The problem has been fully resolved.

    Difficultés avec appels vidéo // Video call issues

    Início 5 Meurzh 2026 da 22:46 UTC · 19h 4m

    OutageMajor incident
    Componentes afetados
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 5 Meurzh 2026 da 22:46 UTCinvestigating

      Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

    2. 5 Meurzh 2026 da 23:58 UTCinvestigating

      Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine. We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue.

    3. 6 Meurzh 2026 da 17:50 UTCresolved

      Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau. Our team has identified and resolved the root cause of the issue. Video calls are working normally again.

    Données de bien-être incorrectes dans les rapports clients // Wrong wellness data shown in client reports

    Início 5 Meurzh 2026 da 16:30 UTC · 0m

    Pending
    1. 11 Meurzh 2026 da 16:30 UTCresolved

      We are currently investigating this issue.

    Certains fournisseurs de soins n'ont pas pu voir les détails du profil CP des membres // Some service providers could not view members' CP profile details

    Início 2 Meurzh 2026 da 20:30 UTC · 0m

    Pending
    1. 2 Meurzh 2026 da 22:36 UTCresolved

      We are currently investigating this issue.

    Les rapports clients ne sont pas disponibles // Client reports are not available

    Início 26 Cʼhwevrer 2026 da 00:15 UTC · 1h 20m

    IssuesMinor incident
    Componentes afetados
    Admin Portal
    1. 26 Cʼhwevrer 2026 da 00:15 UTCinvestigating

      Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

    2. 26 Cʼhwevrer 2026 da 01:35 UTCresolved

      Le problème a été résolu. The problem has been resolved.

    Les rapports clients ne sont pas disponibles // Client reports are not available

    Início 12 Cʼhwevrer 2026 da 21:17 UTC · 17m

    OutageCritical incident
    Componentes afetados
    Presto Client Reports
    1. 12 Cʼhwevrer 2026 da 21:17 UTCidentified

      Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

    2. 12 Cʼhwevrer 2026 da 21:33 UTCmonitoring

      Une solution a été mise en place par notre fournisseur. Nous continuons de suivre la situation. A solution has been put in place by our vendor. We are monitoring the situation.

    3. 12 Cʼhwevrer 2026 da 21:33 UTCresolved

      L'accès aux rapports a été rétabli. Access to reports has been restored.