Histórico de interrupções do Documo

1. 16 Here 2026 da 19:13 UTCidentified

   Estamos neste momento a investigar uma questão que impede que novos números sem portagens sejam fornecidos. Os clientes que tentam adicionar um número livre de portagens (888, 833, etc.) podem ver o erro “Erro ao obter números disponíveis. Por favor, tente novamente mais tarde.” Novas contas também podem ser criadas sem que seu número livre de portagens seja atribuído automaticamente. Os números locais podem ser fornecidos sem problemas. Nossa equipe está trabalhando com nossos parceiros de transporte a montante em uma resolução. Atualizações a seguir.

2. 16 Here 2026 da 21:19 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 25 Eost 2026 da 16:03 UTCinvestigating

   Estamos actualmente a investigar um problema que causa perturbações no nosso portal. Nossa equipe está trabalhando diligentemente para resolver. Atualizações a seguir.

2. 25 Eost 2026 da 16:34 UTCidentified

   A questão foi identificada e está a ser implementada uma solução. Atualizações a seguir.

3. 25 Eost 2026 da 17:23 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 25 Eost 2026 da 18:58 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 3 Eost 2026 da 12:52 UTCinvestigating

   Atualmente estamos investigando um problema que faz com que os usuários recebam erros de saída ao tentar enviar faxes. Atualizações a seguir.

2. 3 Eost 2026 da 14:02 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 21 Gouere 2026 da 20:54 UTCinvestigating

   Atualmente estamos investigando um problema que faz com que um tempo de espera mais longo do que o habitual para os documentos sejam processados usando nosso produto IDP. Mais atualizações a seguir.

2. 21 Gouere 2026 da 21:05 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

3. 21 Gouere 2026 da 22:31 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados. Este incidente criou um backlog de documentos que precisam ser processados e esperamos que o backlog seja limpo nas próximas duas horas.

4. 21 Gouere 2026 da 23:09 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Gouere 2026 da 16:56 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8 Gouere 2026 da 17:39 UTCresolved

   This incident has been resolved.

1. 8 Gouere 2026 da 14:52 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8 Gouere 2026 da 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 Gouere 2026 da 16:23 UTCresolved

   This incident has been resolved.

1. 29 Mezheven 2026 da 15:26 UTCidentified

   We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

2. 29 Mezheven 2026 da 16:49 UTCmonitoring

   We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

3. 29 Mezheven 2026 da 21:46 UTCresolved

   This incident has been resolved.

1. 16 Mezheven 2026 da 15:05 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

2. 16 Mezheven 2026 da 15:06 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 16 Mezheven 2026 da 15:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 Mezheven 2026 da 15:45 UTCmonitoring

   We are continuing to monitor for further issues. Updates to follow.

5. 16 Mezheven 2026 da 16:56 UTCresolved

   This incident has been resolved.

1. 15 Mezheven 2026 da 14:51 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API, portal, and fax services. Our team is working diligently to resolve. Updates to follow.

2. 15 Mezheven 2026 da 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 Mezheven 2026 da 15:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15 Mezheven 2026 da 16:41 UTCresolved

   This incident has been resolved.

1. 10 Mezheven 2026 da 16:16 UTCinvestigating

   We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

2. 10 Mezheven 2026 da 16:18 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 10 Mezheven 2026 da 17:27 UTCresolved

   This incident has been resolved.

1. 3 Mezheven 2026 da 13:26 UTCinvestigating

   We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

2. 3 Mezheven 2026 da 14:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 3 Mezheven 2026 da 15:09 UTCresolved

   This incident has been resolved.

1. 27 Ebrel 2026 da 21:15 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

2. 28 Ebrel 2026 da 00:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 Ebrel 2026 da 11:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 Ebrel 2026 da 13:21 UTCresolved

   This incident has been resolved.

1. 31 Meurzh 2026 da 12:27 UTCinvestigating

   We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

2. 31 Meurzh 2026 da 13:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 31 Meurzh 2026 da 15:09 UTCresolved

   This incident has been resolved.

1. 19 Cʼhwevrer 2026 da 16:58 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 19 Cʼhwevrer 2026 da 17:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 Cʼhwevrer 2026 da 20:04 UTCresolved

   This incident has been resolved.

1. 18 Cʼhwevrer 2026 da 19:24 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 18 Cʼhwevrer 2026 da 19:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 Cʼhwevrer 2026 da 20:28 UTCresolved

   This incident has been resolved.

1. 16 Cʼhwevrer 2026 da 15:38 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

2. 16 Cʼhwevrer 2026 da 17:53 UTCinvestigating

   We are continuing to investigate this issue and will provide updates as we have them.

3. 16 Cʼhwevrer 2026 da 19:33 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 16 Cʼhwevrer 2026 da 21:45 UTCresolved

   This incident has been resolved.

1. 12 Genver 2026 da 14:35 UTCinvestigating

   We are currently investigating an issue affecting outbound faxing. More updates to follow.

2. 12 Genver 2026 da 14:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 Genver 2026 da 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

4. 12 Genver 2026 da 17:46 UTCresolved

   This incident has been resolved and the backlog has been cleared.

1. 11 Kerzu 2025 da 18:18 UTCinvestigating

   We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

2. 11 Kerzu 2025 da 19:35 UTCidentified

   We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

3. 11 Kerzu 2025 da 21:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

4. 12 Kerzu 2025 da 14:33 UTCresolved

   This incident has been resolved.

1. 6 Here 2025 da 20:01 UTCinvestigating

   We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

2. 6 Here 2025 da 22:01 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 7 Here 2025 da 14:47 UTCidentified

   We are continuing to work on a fix for this issue. More updates to follow.

4. 7 Here 2025 da 17:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 7 Here 2025 da 19:04 UTCresolved

   This incident has been resolved.

1. 6 Here 2025 da 14:23 UTCinvestigating

   We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

2. 6 Here 2025 da 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 Here 2025 da 17:01 UTCresolved

   This incident has been resolved.