Histórico de interrupções do Ebanx

Payment method(s): Cards Country: Chile Impact: Intermittent failures are affecting Cards transactions. The cause has been identified, and our teams are actively working with partners to restore normal operations.

Payment method(s): Cards (credit/debit) Country: Chile Impact: The issue affecting Cards transactions has been resolved, and services are now operating normally.

Payment method(s): PIX Country: Brazil Impact: PIX transactions are currently experiencing degradation, which may result in delays or failures. The cause has been identified, and our teams are actively working with our partners to restore full service.

Minimum impact observed in Cash-in operations, and Pix Automatico.

Following the fix applied together with our partners, we are observing recovery in PIX transactions, with the greatest impact seen on PIX cash-out. Based on current PIX cash-in transaction success rates, we have reduced the incident severity from critical to minor and continue monitoring until full stabilization.

This incident has been resolved.

Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.

Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: We have been notified by one of our partners of an unavailability affecting the SPEI payment method. Our partner is actively working to restore full functionality.

Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: Incidente has been resolved

Status: INVESTIGATING Window (UTC): 2026-07-06 19:00 → 2026-07-06 20:30 Impact: Incident has been resolved

This incident has been resolved.

Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.

Payment method(s): E-Wallet Country: Colombia Impact: The issue affecting E-Wallet transactions has been resolved, and services are now operating normally.

Payment method(s): PIX Country: Brazil Impact: We are currently observing instability affecting PIX transactions in Brazil. A portion of payments may be failing or experiencing delays. Our team is investigating and will share further updates as more information becomes available.

We have identified the cause of the degradation affecting PIX transactions and, together with our partners, are applying a fix to restore full service. We will confirm once the issue is fully resolved.

This incident has been resolved. We are now monitoring the service for full stability.

Payment method(s): PagoEfectivo Country: Peru Impact: PagoEfectivo payment creation is temporarily unavailable. The cause has been identified, and our teams are actively working with partners to resolve the issue.

This incident has been resolved.

Payment method(s): PIX Country: Brazil Impact: We have identified an issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working to restore normal processing.

We continue to investigate the issue causing PIX transactions to be rejected for users with Banco do Brasil accounts. Our teams are actively working on a fix and treating this as a high-priority incident. We will provide another update shortly.

A fix is currently being deployed. PIX transactions for Banco do Brasil accounts are expected to resume within the next 30 minutes. We will confirm once service is fully restored.

The fix has been successfully deployed and we are monitoring the situation. We are already seeing PIX transactions for Banco do Brasil accounts processing normally. We will confirm full resolution shortly.

This incident has been resolved. We will continue monitoring closely to ensure full stability. We apologize for any inconvenience caused during this situation.

Payment method(s): Cards (credit/debit) Country: Colombia Impact: We have identified the cause of major transaction failures affecting card payments and are actively working with our partners to restore full service.

A fix has been applied and we are monitoring the stability of card transactions regarding our partner.

We are observing successful transactions and will continue to monitor to ensure full stability.

This incident has been resolved.

We have identified the cause of the partial unavailability affecting the EBANX Dashboard. Our teams are actively working with our partners to restore full functionality.

We identified the root cause and deployed a hotfix. We're now monitoring to confirm the issue is resolved.

The hotfix has been deployed, and we are continuing to monitor the situation.

The incident is now resolved.

The PIX maintenance window has exceeded the initial 20-minute estimate. We are working to reestablish PIX services as soon as possible. Pay-in, Pay-out, Payments, and Refunds remain unavailable.

We are actively working to restore the underlying services that support PIX operations. Service recovery is expected once this process is complete.

Service restoration is currently underway. PIX services will resume as soon as they are fully back online.

Our team has brought some PIX services back to normal. We are currently monitoring the application status and health to ensure full stability.

Our team has brought all the PIX services back to normal. We are currently monitoring the application status and health to ensure full stability.

Monitoring is ongoing to confirm that all services are fully stable.

PIX services have been fully restored.

Payment method: Pagosnet Country: Bolivia Impact: We have identified the cause of intermittent timeouts and increased failure rates affecting Pagosnet transactions. Our teams are actively working with our partners to resolve the issue and restore normal processing performance. Merchants may experience delayed responses or unsuccessful payment attempts.

Services are now operating normally. We will continue to monitor the stability of transactions.

Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.

We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.

Communication intermittencies have been resolved, and transaction conversion has returned to expected levels.

Payment method(s): E-Wallet Country: Colombia Impact: The previously resolved service disruption has reoccurred and may affect E-Wallet transactions in Colombia. Our provider is actively working on stabilization. Further updates will follow.

Communication intermittencies have been resolved, and transaction conversion has returned to expected levels.

Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.

E-Wallet transactions are gradually returning to normal levels. We are actively monitoring the service for full stability.

Communication intermittencies have been resolved, and transaction conversion has returned to expected levels.

Payment method(s): Nupay Country: Brazil Impact: We are currently monitoring intermittent processing issues affecting NuPay transactions. Transactions may still experience intermittent failures or delays during this period. We will provide further updates as more information becomes available.

Payment method(s): E-Wallet Country: Brazil Impact: The issue affecting E-Wallet transactions has been resolved, and services are now operating normally.

We are currently investigating service instability with the MPConnect e-wallet.

MPconnect is facing degradation due to AWS cloud provider instability

MPConnect is still working on it.

Services are now operating normally. We will continue to monitor the stability of transactions.

Payment method(s): PSE (Bank Transfer) Country: Colombia Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.

Payment method(s): PSE (Bank Transfer) Country: Colombia Impact: We have identified the cause of degraded payment confirmations for PSE (Bank Transfer) transactions. Our teams are actively working with our partners to restore normal service.

Payment method(s): Nequi, Payments API Country: Colombia Impact: We are observing a degradation in Nequi payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.

The issue affecting Nequi transactions via the Payments API has been resolved, and services are operating normally

Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC

Payout processing is not being completed by the provider Arcus, an emergency maintenance window has been registered until 3pm UTC. We received information that Arcus was experiencing some instability, but they have already informed us that everything is fine now. We checked here and the payouts are already being processed correctly.

Payment method(s): PIX, Payments API Country: Brazil Impact: We are observing a degradation in PIX payment processing. Our teams are actively investigating the cause and working to restore full service. Some transactions may be experiencing delays or failures.

The cause of the degradation affecting PIX payments has been identified. Our teams are actively working with partners to restore full service stability.

The issue affecting PIX transactions via the Payments API has been resolved, and services are operating normally