Histórico de interrupções do Ecobee

1. 15 Gwengolo 2026 da 09:49 UTCinvestigating

   Recebemos relatórios de que os Serviços Online SmartCamera não estão funcionando como esperado. A nossa equipa está à procura de uma solução. Os usuários são atualmente incapazes de obter eventos ou notificações para eventos para SmartCamera. Agradecemos sua paciência enquanto trabalhamos para resolver este problema o mais rápido possível. Fique ligado para atualizações.

2. 15 Gwengolo 2026 da 10:17 UTCidentified

   Conseguimos resolver o problema e estamos agindo rapidamente com uma correção. Fiquem ligados!

3. 15 Gwengolo 2026 da 10:22 UTCmonitoring

   Implementamos uma solução e estamos de olho na situação. Desculpe por qualquer interrupção que isso tenha causado, e nós realmente apreciamos sua paciência contínua.

4. 15 Gwengolo 2026 da 10:29 UTCresolved

   Boas notícias! A questão que estávamos a viver foi resolvida. Se você ainda está tendo algum problema, sugerimos fechar e reiniciar o aplicativo ecobee.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gwengolo 2026 da 21:12 UTCidentified

   Identificamos um bug impactando o Smart Thermostat Premium e o SmartThermostat com controle de voz, o que está fazendo com que as temperaturas leiam mais alto do que deveriam. Estamos trabalhando ativamente em uma correção, e forneceremos atualizações o mais rápido possível em uma resolução estimada.

2. 9 Gwengolo 2026 da 23:30 UTCmonitoring

   Uma correção para o erro impactando o Smart Thermostat Premium e SmartThermostat com dispositivos de controle de voz que foram reiniciados desde 23 de agosto começou a ser lançado.

3. 23 Gwengolo 2026 da 20:23 UTCmonitoring

   A fixação foi colocada na grande maioria dos termostatos afetados. Um pequeno número de dispositivos Smart Thermostat Premium ainda são afetados. Se seu dispositivo estiver rodando 4.10.7.44, ele não foi atualizado devido à aprovação ou teste adicionais de terceiros necessários. Estamos trabalhando com parceiros terceiros para resolver o problema para todos os termostatos afetados restantes o mais rápido possível.

Traduzido automaticamente da atualização oficial do incidente.

1. 29 Gouere 2026 da 14:31 UTCinvestigating

   Recebemos relatórios de que os Serviços Online SmartCamera não estão funcionando como esperado. A nossa equipa está à procura de uma solução. Algumas pessoas podem estar percebendo que são incapazes de acessar suas SmartCameras da Home Page por um pequeno período de tempo. Agradecemos sua paciência enquanto trabalhamos para resolver este problema o mais rápido possível. Fique ligado para atualizações.

2. 29 Gouere 2026 da 14:37 UTCinvestigating

   Recebemos relatórios de que os Serviços Online SmartCamera não estão funcionando como esperado. A nossa equipa está à procura de uma solução. Alguns clientes podem estar percebendo que são intermitentemente incapazes de acessar seus SmartCameras a partir do aplicativo ecobee. Gravações e eventos de segurança ainda funcionarão normalmente. Agradecemos sua paciência enquanto trabalhamos para resolver este problema o mais rápido possível. Fique ligado para atualizações.

3. 29 Gouere 2026 da 18:01 UTCidentified

   Conseguimos resolver o problema e estamos agindo rapidamente com uma correção. Fiquem ligados!

4. 29 Gouere 2026 da 18:30 UTCmonitoring

   Implementamos uma solução e estamos de olho na situação. Desculpe por qualquer interrupção que isso tenha causado, e nós realmente apreciamos sua paciência contínua.

5. 29 Gouere 2026 da 18:38 UTCresolved

   Boas notícias! A questão que estávamos a viver foi resolvida. Se você ainda está tendo algum problema, sugerimos fechar e reiniciar o aplicativo ecobee.

Traduzido automaticamente da atualização oficial do incidente.

1. 11 Mezheven 2026 da 18:00 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 11 Mezheven 2026 da 18:10 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 11 Mezheven 2026 da 18:15 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 19 Mae 2026 da 20:28 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 Mae 2026 da 20:40 UTCidentified

   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 19 Mae 2026 da 20:41 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 19 Mae 2026 da 21:14 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 19 Mae 2026 da 20:16 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 Mae 2026 da 20:39 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 19 Mae 2026 da 20:42 UTCmonitoring

   The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

4. 19 Mae 2026 da 21:13 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 Mae 2026 da 01:56 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 19 Mae 2026 da 03:17 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 19 Mae 2026 da 03:27 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2 Ebrel 2026 da 13:34 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 2 Ebrel 2026 da 13:50 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 19 Meurzh 2026 da 20:45 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 Meurzh 2026 da 20:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 Meurzh 2026 da 20:53 UTCinvestigating

   Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

4. 19 Meurzh 2026 da 20:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 Meurzh 2026 da 21:37 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 19 Meurzh 2026 da 22:43 UTCresolved

   This incident has been resolved.

1. 23 Cʼhwevrer 2026 da 21:40 UTCidentified

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 23 Cʼhwevrer 2026 da 21:42 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 23 Cʼhwevrer 2026 da 22:07 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 Genver 2026 da 18:16 UTCinvestigating

   We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 Genver 2026 da 18:38 UTCmonitoring

   Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 19 Genver 2026 da 19:23 UTCresolved

   Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

1. 10 Genver 2026 da 02:35 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 10 Genver 2026 da 06:33 UTCresolved

   The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 18 Du 2025 da 13:34 UTCidentified

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

2. 18 Du 2025 da 14:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 18 Du 2025 da 14:43 UTCidentified

   We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

4. 18 Du 2025 da 15:53 UTCidentified

   We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

5. 18 Du 2025 da 16:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 18 Du 2025 da 18:45 UTCresolved

   And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 24 Here 2025 da 18:33 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 24 Here 2025 da 18:42 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 20 Here 2025 da 16:18 UTCmonitoring

   We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 20 Here 2025 da 16:23 UTCmonitoring

   Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available

3. 21 Here 2025 da 08:58 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 Here 2025 da 10:04 UTCinvestigating

   We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 Here 2025 da 10:06 UTCidentified

   We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

3. 20 Here 2025 da 10:52 UTCmonitoring

   The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

4. 20 Here 2025 da 13:42 UTCresolved

   Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 20 Here 2025 da 07:57 UTCinvestigating

   We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera snapshots and videos. Your SmartCamera live feed is still available with the ecobee app but video may not be recorded during this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 Here 2025 da 08:00 UTCinvestigating

   We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 20 Here 2025 da 10:07 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 20 Here 2025 da 10:33 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 Here 2025 da 07:48 UTCidentified

   We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

2. 20 Here 2025 da 10:07 UTCmonitoring

   A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

3. 20 Here 2025 da 14:48 UTCresolved

   Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

1. 27 Eost 2025 da 17:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 Eost 2025 da 17:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 Eost 2025 da 17:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27 Eost 2025 da 19:37 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 Eost 2025 da 20:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 27 Eost 2025 da 20:50 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 27 Eost 2025 da 22:56 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 27 Eost 2025 da 04:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 Eost 2025 da 06:23 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 27 Eost 2025 da 06:46 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.