Histórico de interrupções do Edmentum

1. 23 Here 2026 da 23:07 UTCinvestigating

   Atualmente estamos investigando um problema que afeta certas atividades personalizadas do curso e outras funcionalidades dentro do Courseware. Os usuários podem encontrar um erro de certificado de segurança ao acessar ou baixar determinados arquivos, incluindo notas guiadas e PDFs. A questão também pode impactar fotos de perfil Sensei.

2. 26 Here 2026 da 19:52 UTCidentified

   Identificamos a causa raiz e estamos trabalhando para uma resolução. Implementámos uma solução que resolverá o problema na maioria dos casos.

3. 26 Here 2026 da 20:45 UTCresolved

   Foi criada uma solução para a causa raiz. Esta questão está resolvida.

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Here 2026 da 14:22 UTCinvestigating

   Estamos neste momento a investigar uma questão que afecta o acesso à plataforma MajorClarity. Os usuários podem experimentar falhas de login, erros de autenticação ou não conseguir acessar partes do aplicativo.

2. 8 Here 2026 da 15:03 UTCidentified

   Identificámos a causa principal e estamos a trabalhar para resolver a questão.

3. 8 Here 2026 da 15:15 UTCmonitoring

   Implementamos uma correção e o desempenho melhorou como esperado. Continuaremos a monitorar o desempenho da plataforma.

4. 8 Here 2026 da 15:23 UTCresolved

   Este incidente foi resolvido. Continuaremos a monitorar o desempenho da plataforma.

Traduzido automaticamente da atualização oficial do incidente.

1. 23 Gwengolo 2026 da 16:51 UTCinvestigating

   As integrações LTI/SFTP com Apex Learning e MajorClarity foram reiniciadas. Clientes que ainda não receberam credenciais atualizadas podem contatar [email protected] para reconectar sua integração.

Traduzido automaticamente da atualização oficial do incidente.

1. 25 Ebrel 2026 da 23:45 UTCinvestigating

   We are currently investigating performance issues with the Courseware and Exact Path platforms.

2. 26 Ebrel 2026 da 00:12 UTCidentified

   The root cause has been identified, and we are working to resolve the issue.

3. 26 Ebrel 2026 da 00:42 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 23 Ebrel 2026 da 14:15 UTCidentified

   We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.

2. 23 Ebrel 2026 da 14:29 UTCmonitoring

   A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.

3. 23 Ebrel 2026 da 14:53 UTCresolved

   This incident has been resolved. We will continue to the monitor Study Island's performance.

1. 14 Ebrel 2026 da 17:36 UTCinvestigating

   We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.

2. 14 Ebrel 2026 da 18:33 UTCresolved

   This issue has been resolved. We will continue to monitor the courses performance.

1. 10 Ebrel 2026 da 13:52 UTCinvestigating

   We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.

2. 10 Ebrel 2026 da 15:08 UTCidentified

   The issue has been identified, and we are working toward the solution.

3. 10 Ebrel 2026 da 17:43 UTCmonitoring

   A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.

4. 10 Ebrel 2026 da 18:07 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 2 Cʼhwevrer 2026 da 15:51 UTCinvestigating

   Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.

2. 2 Cʼhwevrer 2026 da 16:38 UTCidentified

   The issue has been identified and the teams are working on releasing the fix.

3. 3 Cʼhwevrer 2026 da 14:44 UTCresolved

   This incident has been resolved.

1. 20 Genver 2026 da 20:57 UTCinvestigating

   We are currently investigating this issue.

2. 20 Genver 2026 da 21:20 UTCresolved

   This has been resolved by Genius.

1. 8 Genver 2026 da 17:08 UTCinvestigating

   We are currently investigating reports concerning issues logging into the MajorClarity platform.

2. 8 Genver 2026 da 17:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 Genver 2026 da 17:23 UTCidentified

   We have identified the root cause and are working to remediate the issue.

4. 8 Genver 2026 da 18:17 UTCmonitoring

   We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.

5. 8 Genver 2026 da 18:29 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 19 Du 2025 da 13:53 UTCinvestigating

   Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.

2. 19 Du 2025 da 18:04 UTCresolved

   This incident has been resolved.

1. 29 Gwengolo 2025 da 12:41 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.

2. 29 Gwengolo 2025 da 12:59 UTCresolved

   This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.

1. 25 Gwengolo 2025 da 13:37 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.

2. 25 Gwengolo 2025 da 14:00 UTCresolved

   This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.

1. 21 Eost 2025 da 17:21 UTCinvestigating

   We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.

2. 21 Eost 2025 da 17:35 UTCidentified

   We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.

3. 21 Eost 2025 da 18:26 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 12 Eost 2025 da 18:08 UTCinvestigating

   We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611

2. 12 Eost 2025 da 18:16 UTCmonitoring

   Our vendor has remediated the issue and we are monitoring at this time.

3. 12 Eost 2025 da 18:54 UTCresolved

   This incident has been resolved.

1. 28 Gouere 2025 da 16:21 UTCinvestigating

   We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.

2. 28 Gouere 2025 da 16:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 Gouere 2025 da 17:18 UTCinvestigating

   We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.

4. 28 Gouere 2025 da 17:48 UTCidentified

   In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.

5. 28 Gouere 2025 da 18:07 UTCidentified

   Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.

6. 28 Gouere 2025 da 18:24 UTCidentified

   Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.

7. 28 Gouere 2025 da 19:38 UTCmonitoring

   All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.

8. 29 Gouere 2025 da 14:32 UTCmonitoring

   All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.

9. 29 Gouere 2025 da 23:40 UTCmonitoring

   We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.

10. 30 Gouere 2025 da 02:38 UTCmonitoring

    Scheduled maintenance is complete and we continue to monitor performance.

11. 30 Gouere 2025 da 16:35 UTCmonitoring

    Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report

12. 31 Gouere 2025 da 16:23 UTCresolved

    We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.

1. 5 Mezheven 2025 da 15:53 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 5 Mezheven 2025 da 16:40 UTCresolved

   This incident has been resolved.

1. 4 Mezheven 2025 da 16:29 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 4 Mezheven 2025 da 17:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 Mezheven 2025 da 18:55 UTCresolved

   This incident has been resolved.

1. 3 Mezheven 2025 da 16:06 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 3 Mezheven 2025 da 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 Mezheven 2025 da 16:30 UTCresolved

   This incident has been resolved.

1. 9 Mae 2025 da 14:10 UTCinvestigating

   We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.

2. 9 Mae 2025 da 15:46 UTCresolved

   This incident has been resolved.