Histórico de interrupções do Ellucian

1. 2 Gwengolo 2026 da 15:11 UTCinvestigating

   Ellucian está ciente de uma questão que afeta o Ellucian Insights para alguns clientes e está ativamente investigando. Nós forneceremos atualizações nesta página de status à medida que mais informações estiverem disponíveis. Obrigado. Sua Equipe Elúcia

2. 2 Gwengolo 2026 da 16:08 UTCinvestigating

   Elluciano continua a investigar uma questão que afeta o Elluciano Insights para alguns clientes. As atualizações continuarão a ser fornecidas nesta página de status. Obrigado. Sua Equipe Elúcia

3. 2 Gwengolo 2026 da 16:50 UTCmonitoring

   Ellucian identificou um problema com Ellucian Insights e Processos Inteligentes Ellucianos (EIP) que afetam vários clientes. Uma correção foi implantada na produção e estamos observando um desempenho muito melhor em ambos os sistemas. Continuaremos a monitorizar o ambiente para garantir que a questão foi totalmente resolvida. Obrigado. Sua Equipe Elúcia

4. 2 Gwengolo 2026 da 17:30 UTCresolved

   A Ellucian resolveu um problema que afectava a Ellucian Insights e a Ellucian Intelligent Processes (EIP) para alguns clientes. O serviço está funcionando como esperado, e vamos continuar a monitorar. Obrigado. Sua Equipe Elúcia

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Eost 2026 da 14:49 UTCinvestigating

   Ellucian está ciente de um problema que afeta o Smart Plan para alguns clientes e está investigando ativamente. Nós forneceremos atualizações nesta página de status à medida que mais informações estiverem disponíveis. Obrigado. Sua Equipe Elúcia

2. 20 Eost 2026 da 16:17 UTCmonitoring

   Elluciano resolveu o problema e restaurou o serviço. Continuaremos a monitorizar activamente o serviço. Atualizações adicionais serão fornecidas nesta página de status. Obrigado. Sua Equipe Elúcia

3. 20 Eost 2026 da 16:58 UTCresolved

   Ellucian resolveu um problema que afeta o Smart Plan para alguns clientes. O serviço está funcionando como esperado, e vamos continuar a monitorar. Obrigado. Sua Equipe Elúcia

Traduzido automaticamente da atualização oficial do incidente.

1. 6 Eost 2026 da 13:19 UTCinvestigating

   Ellucian está investigando os casos criados mais de 8/5-8/6 sobre trabalhos de transformação de longa duração e publicará uma atualização em breve Obrigado. Sua Equipe Elúcia

2. 6 Eost 2026 da 14:26 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights. Thank You, Your Ellucian Team

3. 6 Eost 2026 da 15:23 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

4. 6 Eost 2026 da 16:10 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

5. 6 Eost 2026 da 17:25 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

6. 6 Eost 2026 da 18:13 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

7. 6 Eost 2026 da 19:42 UTCinvestigating

   Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

8. 6 Eost 2026 da 20:01 UTCresolved

   Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team

Traduzido automaticamente da atualização oficial do incidente.

1. 5 Eost 2026 da 18:10 UTCinvestigating

   We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team

2. 5 Eost 2026 da 19:25 UTCidentified

   Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team

3. 5 Eost 2026 da 22:22 UTCidentified

   Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team

4. 5 Eost 2026 da 23:51 UTCresolved

   The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team

1. 23 Gouere 2026 da 16:28 UTCidentified

   Ellucian está ciente de um problema que afeta o sucesso financeiro dos estudantes para alguns clientes e está ativamente investigando. Nós forneceremos atualizações nesta página de status à medida que mais informações estiverem disponíveis. Obrigado. Sua Equipe Elúcia

2. 23 Gouere 2026 da 18:13 UTCidentified

   Eluciano, ciente de um problema que afeta a linha de sucesso financeiro do estudante de produtos, formulários de estudante, Campus Communicator, Scholarship Universe, Student Advisor/Virtual Advisor, Campus Metrics e Auto Reconciliation para alguns clientes que está relacionado a uma falha Azure, estamos monitorando e trabalhando com a Microsoft em uma rápida resolução sobre este incidente. Nós forneceremos atualizações nesta página de status à medida que mais informações estiverem disponíveis. Obrigado. Sua Equipe Elúcia

3. 23 Gouere 2026 da 18:55 UTCmonitoring

   A Microsoft identificou o problema que causou a falha do Azure e começou a resolução. Neste momento, a linha de produtos Ellucian Student Financial Success está novamente online. Continuaremos a acompanhar a situação para garantir a plena restauração de todos os serviços. Atualizações adicionais, conforme apropriado. Obrigado. Sua Equipe Elúcia

4. 23 Gouere 2026 da 20:48 UTCresolved

   A Microsoft resolveu o problema causando a falha do Azure. Neste momento, a linha de produtos Ellucian Student Financial Success está novamente online. Obrigado. Sua Equipe Elúcia

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Gouere 2026 da 15:54 UTCidentified

   Ellucian está ciente de uma questão que afeta a Ellucian Forms para alguns clientes e está investigando ativamente. Nós forneceremos atualizações nesta página de status à medida que mais informações estiverem disponíveis. Obrigado. Sua Equipe Elúcia

2. 14 Gouere 2026 da 17:57 UTCidentified

   Elluciano continua a investigar uma questão que afeta a Elluciano Forms para alguns clientes. As atualizações continuarão a ser fornecidas nesta página de status. Obrigado. Sua Equipe Elúcia

3. 14 Gouere 2026 da 20:07 UTCmonitoring

   Ellucian está implementando correção e estará monitorando ativamente um problema que afeta formulários de Ellucian para alguns clientes. As atualizações continuarão a ser fornecidas nesta página de status. Obrigado. Sua Equipe Elúcia

4. 14 Gouere 2026 da 20:40 UTCresolved

   Ellucian resolveu um problema que afeta a Ellucian Forms para alguns clientes. O serviço está funcionando como esperado, e vamos continuar a monitorar. Obrigado. Sua Equipe Elúcia

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Mezheven 2026 da 01:34 UTCinvestigating

   Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 24 Mezheven 2026 da 02:50 UTCidentified

   Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 24 Mezheven 2026 da 03:02 UTCresolved

   Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 26 Mae 2026 da 19:27 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 26 Mae 2026 da 20:31 UTCmonitoring

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 26 Mae 2026 da 21:52 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 21 Mae 2026 da 15:05 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 21 Mae 2026 da 16:02 UTCinvestigating

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 21 Mae 2026 da 18:09 UTCinvestigating

   Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 21 Mae 2026 da 18:32 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 14 Mae 2026 da 16:03 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 14 Mae 2026 da 16:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Mae 2026 da 17:02 UTCinvestigating

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 14 Mae 2026 da 20:05 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.

5. 14 Mae 2026 da 21:00 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

6. 14 Mae 2026 da 22:26 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.

7. 14 Mae 2026 da 23:36 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

8. 15 Mae 2026 da 06:14 UTCresolved

   Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 6 Mae 2026 da 14:47 UTCidentified

   Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 6 Mae 2026 da 15:48 UTCidentified

   Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.

3. 6 Mae 2026 da 15:54 UTCresolved

   Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

1. 10 Ebrel 2026 da 15:42 UTCinvestigating

   Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 10 Ebrel 2026 da 16:03 UTCresolved

   Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 26 Meurzh 2026 da 15:47 UTCinvestigating

   Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

2. 26 Meurzh 2026 da 16:46 UTCinvestigating

   Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

3. 26 Meurzh 2026 da 18:52 UTCidentified

   Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 26 Meurzh 2026 da 19:32 UTCresolved

   Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 18 Meurzh 2026 da 16:08 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 14 Meurzh 2026 da 13:39 UTCinvestigating

   Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 14 Meurzh 2026 da 14:43 UTCresolved

   Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 1 Meurzh 2026 da 15:08 UTCinvestigating

   Ellucian is aware of an ongoing AWS outage impacting our Middle East customers and certain services. Our teams are actively investigating the issue. We will continue to provide updates on this status page as additional information becomes available. Thank You, Your Ellucian Team

2. 1 Meurzh 2026 da 15:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 Meurzh 2026 da 15:51 UTCmonitoring

   We have completed validation of the environments hosted in the Middle East region, and all systems are currently operating as expected. We will continue to monitor the situation closely. If you encounter any issues with your specific environment, please open a support case, and our team will promptly investigate. Thank You, Your Ellucian Team

4. 2 Meurzh 2026 da 03:41 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2 Meurzh 2026 da 12:04 UTCmonitoring

   AWS reported loss of power in one availability zone yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore services outside of the impacted region in UAE.

6. 2 Meurzh 2026 da 15:01 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

7. 2 Meurzh 2026 da 16:02 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. Earlier today, AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

8. 2 Meurzh 2026 da 17:01 UTCmonitoring

   We are aware of issues impacting AWS in the Middle East Region, and are working directly with affected Ellucian customers to restore service. Ellucian is actively collaborating with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 3:00 PM US Eastern Time, or sooner if there is a significant change in status.

9. 2 Meurzh 2026 da 20:03 UTCmonitoring

   Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 6:00 PM US Eastern Time, or sooner if there is a significant change in status.

10. 2 Meurzh 2026 da 23:00 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 9:00 PM US Eastern Time, or sooner if there is a significant change in status.

11. 3 Meurzh 2026 da 02:10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update sooner if there is a significant change in status.

12. 3 Meurzh 2026 da 02:25 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 12:00 AM US Eastern Time, or sooner if there is a significant change in status.

13. 3 Meurzh 2026 da 05:05 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 03:00 AM US Eastern Time, or sooner if there is a significant change in status.

14. 3 Meurzh 2026 da 08:01 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 06:00 AM US Eastern Time, or sooner if there is a significant change in status.

15. 3 Meurzh 2026 da 11:04 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 08:00 AM US Eastern Time, or sooner if there is a significant change in status.

16. 3 Meurzh 2026 da 13:10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 11:00 AM US Eastern Time, or sooner if there is a significant change in status.

17. 3 Meurzh 2026 da 15:58 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 02:00 PM US Eastern Time, or sooner if there is a significant change in status.

18. 3 Meurzh 2026 da 18:10 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center.

19. 4 Meurzh 2026 da 19:09 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center. No components were marked as affected by this incident.

20. 5 Meurzh 2026 da 22:00 UTCresolved

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.

1. 20 Cʼhwevrer 2026 da 16:19 UTCidentified

   Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team

2. 20 Cʼhwevrer 2026 da 17:18 UTCidentified

   The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.

3. 20 Cʼhwevrer 2026 da 17:39 UTCresolved

   The regions of CA, and EU are fully restored and schedules are triggering again.

1. 19 Cʼhwevrer 2026 da 16:33 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 19 Cʼhwevrer 2026 da 17:30 UTCinvestigating

   Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 19 Cʼhwevrer 2026 da 18:32 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 19 Cʼhwevrer 2026 da 19:30 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 17 Cʼhwevrer 2026 da 14:31 UTCresolved

   AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.

1. 10 Cʼhwevrer 2026 da 18:16 UTCresolved

   Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.