Histórico de interrupções do Emerchantpay

1. 27 Eost 2026 da 01:57 UTCinvestigating

   Caro parceiro, Esteja avisado de que um problema temporário de rede externa foi identificado por volta das 00:23 UTC com um dos nossos processadores de cartões. Nossa análise detalhada mostrou comportamento anormal de um de nossos fornecedores externos, que estava afetando parcialmente o processamento de pagamentos. Por favor, aceite as nossas desculpas por qualquer inconveniente causado. Bons cumprimentos, Equipe de suporte técnico Emerchantpay

2. 27 Eost 2026 da 01:58 UTCresolved

   Caro cliente, Podemos confirmar que a partir de 00:50 UTC, a questão externa que estava afetando parcialmente o processamento de pagamentos, está agora resolvida. Após uma investigação minuciosa, identificamos que os tempos de resposta lentos foram causados por intervalos intermitentes do nosso processador de cartão externo. Estamos acompanhando ativamente com eles para receber a causa raiz para os tempos de resposta lentos. Todos os serviços afectados estão agora totalmente operacionais. Agradecemos a sua compreensão, e por favor aceite as nossas desculpas por qualquer inconveniente causado. Caso você tenha dúvidas ou precise de mais assistência, por favor, não hesite em contatar nossa equipe de suporte técnico em [email protected]. Saudações gentis, Equipe de suporte técnico Emerchantpay

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Gouere 2026 da 08:28 UTCinvestigating

   Caro cliente, Note que identificamos um problema relacionado às autenticaçãos 3DS com Mastercard resultando em uma razão desconhecida relacionada apenas à marca Mastercard card. Como resultado, há uma taxa de recusa aumentada para as transações do Mastercard que exigem autenticação 3DS. Agradecemos a sua compreensão, e por favor aceite as nossas desculpas por qualquer inconveniente causado. Caso você tenha alguma dúvida ou precise de mais assistência, por favor, não hesite em contatar nossa equipe de suporte técnico em [email protected]

2. 15 Gouere 2026 da 08:30 UTCidentified

   O Mastercard reconheceu um problema em curso que afeta autenticação 3D Secure, identificado pela primeira vez às 08:59 CEST. Uma taxa de recusa aumentada para transações Mastercard que requerem autenticação 3D Secure ainda pode ser experiência. O Mastercard está a trabalhar para resolver o problema.

3. 15 Gouere 2026 da 09:33 UTCresolved

   Podemos confirmar que, a partir das 08:09 UTC, o problema que estava afetando as autenticaçãos do Mastercard 3DS foi resolvido. Todos os serviços afectados estão agora totalmente operacionais. Se você tiver algum problema durante o processamento de pagamento, não hesite em contatar nossa equipe de suporte técnico. Vamos continuar a monitorizar os nossos sistemas de perto e mantê-lo informado quando necessário.

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Meurzh 2025 da 15:49 UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 25 Meurzh 2025 da 11:32 UTCresolved

   This incident has been resolved.

1. 5 Du 2024 da 15:05 UTCidentified

   Dear customer, Note we have identified an issue related to transaction declines with an unknown reason related to Mastercard card brand only with the ECP acquirer. The issue seems to affect Mastercard transactions only partially, as most are passing successfully. Please rest assured that we have escalated to the ECP acquirer already and are working together with the highest priority on the matter to resolve it as soon as possible. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]

2. 5 Du 2024 da 16:35 UTCresolved

   Dear Customer, A hotfix resolving the Mastercard issue has been deployed successfully by the ECP acquirer, and thus the issue has been fully rectified. If you experience any problems during payment processing, please don’t hesitate to contact our Tech Support team. We’ll continue to monitor our systems closely and keep you informed as needed.

1. 12 Gwengolo 2024 da 06:04 UTCinvestigating

   Dear Valued Partner, Please be informed that we are currently experiencing issues with one of our external providers ECP and the transaction processing through this acquirer was temporary disabled. There is no impact on transactions submitted through other acquirers. We will update the status page immediately once the processing thru the ECP acquirer is restored and all is back to normal. For more information, please contact us at [email protected] Thank you for your patience on the matter. Kind Regards, Tech-Support Team

2. 12 Gwengolo 2024 da 12:29 UTCmonitoring

   Dear Valued Partner, Please be informed that the recent disruption in payment processing services with the ECP acquirer has been resolved, and normal transaction processing has resumed. We are continuing to actively monitor the situation. We will update the status page accordingly once we are assured that the issue is resolved permanently at the upstream provider. For more information, please contact us at [email protected]. Thank you for your patience on the matter. Kind Regards, Tech Support Team

3. 12 Gwengolo 2024 da 14:59 UTCresolved

   This incident has been resolved.

1. 15 Kerzu 2023 da 03:44 UTCinvestigating

   Dear Partner, Please be advised that we're experiencing an issue affecting the processing of a significant portion of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address: [email protected] Thank you for your patience and understanding on this matter. Kind regards, eMerchantpay Technical Support Team

2. 15 Kerzu 2023 da 08:55 UTCresolved

   This incident has been resolved.

1. 19 Gwengolo 2023 da 11:31 UTCidentified

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problems caused by the external processor. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team

2. 19 Gwengolo 2023 da 16:03 UTCresolved

   This incident has been resolved.

1. 3 Eost 2023 da 14:59 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing for one of our acquirers. Our teams are already working on resolving the problem and escalated the connection issues to the external provider. Once we have more information, an additional update will be sent here. Please, accept our sincere apologies for the inconvenience. Kind regards, emerchantpay Technical Support Team

2. 3 Eost 2023 da 16:59 UTCinvestigating

   We are still investigating the issue

3. 3 Eost 2023 da 18:45 UTCresolved

   This incident has been resolved.

1. 12 Mezheven 2023 da 14:34 UTCinvestigating

   Dear Partner, Please kindly be informed that we are currently experiencing intermittent issues affecting our 3D-Secure transactions with Mastercard only. We have identified the problem - it is related to Mastercard causing part of the transaction 3DS authentication to fail with "The connection to the Directory Server has failed". We have contacted our MPI provider and we are working together to resolve it as soon as possible in sync with Mastercard. Once we have more information, an additional update will be sent here. Please accept our sincere apologies for the inconvenience. Kind regards, Technical Support Team

2. 12 Mezheven 2023 da 16:50 UTCresolved

   Dear Partner, Please be advised that the issue affecting the processing of 3D-Secure transactions with Mastercard has been resolved and processing returned back to normal. Incident Start Date: 2023-06-12 11:04 UTC Incident End Date: 2023-06-12 14:42 UTC In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. 5 Mae 2023 da 11:17 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of а significant portion of our transactions Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

2. 5 Mae 2023 da 13:39 UTCresolved

   This incident has been resolved.

1. 21 Meurzh 2023 da 13:53 UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 21 Meurzh 2023 da 14:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 Meurzh 2023 da 21:15 UTCresolved

   Dear Valued Partner, Please accept our apologies for the inconvenience caused. We have reviewed the issue with our MPI provider and can confirm that it is no longer present. The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved. The issue was present from 14:07 UTC to 20:00 UTC on Mar 21 2023. In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. 20 Meurzh 2023 da 20:32 UTCinvestigating

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 transactions authentication with MasterCard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 20 Meurzh 2023 da 22:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 Meurzh 2023 da 22:44 UTCresolved

   Dear Valued Partner, Please accept our apologies for the inconvenience caused. We have reviewed the issue with our MPI provider and can confirm that it is no longer present. The affected are 3DS transactions, both Visa and Mastercard. It's related to MPI provider issues which have been resolved. The issue was present from 19:45 to 21:35 UTC on Mar 20 2023. In case you need further information or have noticed any issues, please feel free to reach us at [email protected] Kind Regards, Technical Support Team

1. 21 Cʼhwevrer 2023 da 16:37 UTCidentified

   Dear Partner, We have identified an issue with one of our upstream providers that is partially affecting the processing of Visa OCT transactions. The provider is actively working on a solution to restore the payment processing back to operational. We will provide timely updates as soon as the information becomes available. Regards emerchantpay Technical Support Team

2. 21 Cʼhwevrer 2023 da 17:38 UTCresolved

   Dear Partner, Please be advised that the issue affecting the processing of Visa OCT transactions has been resolved and the processing returned back to normal. Incident Start Date: 2023-02-21 10:09 UTC Incident End Date: 2023-02-21 16:53 UTC If you still notice anything unusual, please contact us at [email protected]. Regards emerchantpay Technical Support Team

1. 4 Genver 2023 da 21:45 UTCresolved

   Dear Partner, Please be advised that we have experienced temporary network disruption in one of our data centers partially affecting our transaction processing. The issue has been resolved and the services were fully restored and operational. Incident Start Date: Jan 3rd 2023 23:51 UTC Incident End Date: Jan 4th 2023 03:03 UTC If you still observed any negative impact on transaction processing, please contact us through our email address [email protected]. Please accept our apologies for any inconvenience caused. Kind regards,

1. 1 Kerzu 2022 da 15:11 UTCresolved

   Dear Valued Partner, We have been informed by Mastercard of an intermittent service disruption which has been identified and resolved on their end. The disruption occurred yesterday, the 30th of November 2022. The customers may have experienced failures for 3DS transactions. Start: 30 November 2022, 08:24 UTC End: 30 November 2022, 12:17 UTC Mastercard Reference Number: INC000000273760 We remain at your disposal should you have any questions. Kind Regards, emerchantpay Tech-Support Team

1. 4 Meurzh 2022 da 08:38 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of all our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. Additionally, we have escalated the issue with highest priority possible. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

2. 4 Meurzh 2022 da 09:21 UTCresolved

   Dear Partner, Please kindly note that the temporary issue from today was resolved on our end. We are currently monitoring the environment and the transaction processing and everything is back to normal. Please accept our apologies for the inconvenience caused. Kind Regards, Tech-Support team.

1. 22 Kerzu 2021 da 22:25 UTCinvestigating

   Dear Partner, Please be advised that we are experiencing an issue affecting the processing of a small percentage of our transactions. Our teams are already working on resolving the problem and we will provide timely updates when more information becomes available. If you would like to receive more information, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, Technical Support Team

2. 22 Kerzu 2021 da 23:00 UTCresolved

   Dear Partner, Please be advised that the temporary issue partially affecting our transaction processing has been resolved and service is fully restored. Incident Start Date: 11:30 PM GMT+2 Incident End Date: 12:20 AM GMT+2 We have experienced a temporary network issue in one of our data centers. Please kindly note that further detailed investigation is in progress. We will update you once we have more details. If you still observed any negative impact on transaction processing, please contact us through our email address [email protected] Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Technical Support Team

1. 9 Du 2021 da 23:05 UTCidentified

   Please be advised that we have identified temporary issues with Mastercard transaction processing. This is confirmed to be 100% MasterCard related, and not caused by our gateway. This issue causes Mastercard transactions to fail with errors 07-Honour with ID and 08-Time-Out. We were advised by our provider that MasterCard are performing maintenance at the moment and are working to resolve the issue as soon as possible. Kind regards, Technical Support Team

2. 10 Du 2021 da 16:44 UTCresolved

   Dear Valued Partner, The temporary processing disruption on November 09, 2021 from 21:56 UTC to 23:00 UTC partially affecting MasterCard authorizations, has already been resolved by MasterCard. Everything seems stable now, but we are still expecting the final analysis of the root cause from our provider. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please, accept our apologies for any inconvenience caused! Kind regards, Technical Support Team

1. 15 Here 2021 da 12:14 UTCidentified

   Dear Valued Partner, We have identified a partial disruption, from Oct 15, 2021, 06:29 UTC to Oct 15, 2021, 11:00 UTC affecting 3DSv2 transactions' authentication with MasterCard. It has been classified as a fully MasterCard Directory Server issue. MasterCard has already resolved the issue and now everything seems stable. We shall keep monitoring the transactions in order to make sure that it will not appear again. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. 15 Here 2021 da 12:14 UTCresolved

   This incident has been resolved.

1. 25 Eost 2021 da 08:26 UTCinvestigating

   Dear Partner, Please kindly note that we are experiencing network issues between our data centers which cause partial service disruption with our gateway. The root cause is currently being investigated. We will keep you updated on an ongoing basis, and inform you once the issue is resolved. If you need further assistance or information, do not hesitate to contact us at [email protected]. Kind Regards, Emerchantpay Technical Support Team

2. 25 Eost 2021 da 09:19 UTCresolved

   Dear Partner, Please be advised that the temporary network issue we experienced has been fully resolved right after the mitigation we performed. Our detailed analysis has shown abnormal behavior of a network component, which despite being highly available, was not operating as it was supposed to and created temporary hiccups. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team