Histórico de interrupções do Emnify

1. 7 Gwengolo 2026 da 12:52 UTCinvestigating

   Caros clientes, Entre 11:20 e 12:10 UTC, alguns clientes podem ter experimentado conectividade de dados intermitente. Já foi atenuado e estamos a acompanhar de perto a recuperação. Mais actualizações a seguir em breve. Bons cumprimentos, Emnificar a Equipe de Suporte

2. 7 Gwengolo 2026 da 14:01 UTCresolved

   Caros clientes, Este incidente foi resolvido e podemos confirmar uma recuperação constante após uma monitorização rigorosa. Caso ainda tenha problemas, por favor, contate nossa Equipe de Suporte através da nossa Central de Ajuda. Bons cumprimentos, Emnificar a Equipe de Suporte

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Eost 2026 da 09:56 UTCmonitoring

   Caros clientes, A partir das 09:00 UTC de hoje, um serviço de autenticação afetou temporariamente novas conexões do OpenVPN em todas as regiões, bem como logins no portal emnify. Isto durou aproximadamente 40 minutos. As conexões VPN existentes permaneceram ativas durante todo o tempo. Durante esse período, os clientes podem ter experimentado limitações temporárias ao estabelecer novas conexões OpenVPN ou fazer login no portal. Uma correção foi aplicada, e todos os serviços agora estão disponíveis globalmente. Continuamos a acompanhar de perto a plataforma para garantir a estabilidade contínua. Bons cumprimentos, Emnificar a Equipe de Suporte

2. 1 Eost 2026 da 10:22 UTCresolved

   Caros clientes, O incidente foi resolvido. Caso ainda tenha problemas, por favor, contate nossa Equipe de Suporte através da nossa Central de Ajuda. Bons cumprimentos, Emnificar a Equipe de Suporte

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Gouere 2026 da 13:15 UTCinvestigating

   Caros clientes, Estamos atualmente observando um problema que afeta a precisão dos dados de tráfego, o que pode causar discrepâncias nas estatísticas de uso de dados nos relatórios do portal. Nossa equipe está trabalhando ativamente para identificar a causa e resolver o problema. Vamos compartilhar outra atualização assim que mais informações estiverem disponíveis. Bons cumprimentos, Emnificar a Equipe de Suporte

2. 27 Gouere 2026 da 13:26 UTCidentified

   Caros clientes, Nossa equipe identificou a causa básica do problema e está atualmente trabalhando na implementação de uma correção. Continuaremos a fornecer actualizações à medida que forem progredindo. Bons cumprimentos, Emnificar a Equipe de Suporte

3. 27 Gouere 2026 da 16:09 UTCmonitoring

   Caros clientes, Foram aplicadas medidas de atenuação, e os dados do mês atual estão agora disponíveis nos relatórios afetados no portal emnify. Enquanto continuamos restaurando dados históricos, os filtros de relatórios são temporariamente limitados ao mês atual. Nossa equipe prosseguirá com a aplicação do processo de recuperação para o período de tempo afetado e continuará a fornecer atualizações como o progresso é feito. Bons cumprimentos, Emnificar a Equipe de Suporte

4. 3 Eost 2026 da 12:37 UTCresolved

   Caros clientes, Este incidente foi resolvido. O processo de recuperação foi concluído e a restrição temporária dos filtros de relatório também foi removida. Os dados atuais e históricos estão agora disponíveis nos relatórios afetados no portal emnify. Caso ainda tenha problemas, por favor, contate nossa Equipe de Suporte através da nossa Central de Ajuda. Bons cumprimentos, Emnificar a Equipe de Suporte

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Gouere 2026 da 12:32 UTCinvestigating

   Caros clientes, Atualmente estamos investigando um problema de conectividade que afeta dispositivos conectados através da rede Tigo na Colômbia. Os clientes podem experimentar problemas de conectividade intermitentes ou serviço degradado. Nossa equipe está trabalhando ativamente com o provedor de rede para investigar o problema, identificar a causa raiz e restaurar o serviço normal o mais rápido possível. Apresentaremos mais actualizações à medida que a investigação avança. Bons cumprimentos, Emnificar a Equipe de Suporte

2. 24 Gouere 2026 da 12:47 UTCinvestigating

   Caros clientes, Contatamos Tigo e estamos trabalhando ativamente com sua equipe para investigar o problema. Estamos aguardando mais detalhes sobre a causa raiz e seus esforços de remediação em andamento. Entretanto, os SIM afetados devem continuar a ter conectividade através de outras redes disponíveis, incluindo Claro e Movistar. Continuaremos a acompanhar a situação e forneceremos outra atualização assim que mais informações estiverem disponíveis. Bons cumprimentos, Emnificar a Equipe de Suporte

3. 24 Gouere 2026 da 18:02 UTCinvestigating

   Após posterior verificação e monitoramento, confirmamos que a operadora Claro Colômbia também está passando por degradação de serviços. Já contactamos este operador para verificar ainda mais a questão. Mais actualizações a seguir.

4. 24 Gouere 2026 da 19:06 UTCidentified

   Continuamos a perseguir atualizações nas duas redes afetadas e uma operadora de sinalização. Mais atualizações a seguir em breve.

5. 25 Gouere 2026 da 03:30 UTCidentified

   Caros clientes, O impacto da questão também está afetando outras operadoras da LATAM, particularmente no México e na Colômbia, entre outros, o que poderia sugerir um potencial problema com as ligações de sinalização de interconexão. Estamos validando com mais testes e trabalhando de perto com operadores e operadoras de sinalização. Vamos mantê-lo informado com mais atualizações.

6. 26 Gouere 2026 da 17:28 UTCidentified

   Caros clientes, Nossos testes recentes ainda estão mostrando instabilidade de rede em vários operadores na região da LATAM. Em resumo, consulte a lista de países abaixo com pelo menos 1 rede e LTE afetados. Colômbia Peru Porto Rico Costa Rica Guatemala El Salvador Panamá Honduras Estamos continuamente a trabalhar com os nossos parceiros de itinerância e a sinalizar as transportadoras para uma solução. Vamos mantê-lo informado com mais atualizações.

7. 27 Gouere 2026 da 11:24 UTCmonitoring

   Caros clientes, As transportadoras de sinalização afectadas e os operadores de rede resolveram o problema dentro das suas redes. Nossos últimos testes de rede estão passando com sucesso, e nosso monitoramento confirma que o tráfego está processando como esperado e retornou aos níveis normais. Continuaremos a acompanhar de perto o tráfego, a fim de assegurar a estabilidade permanente. Bons cumprimentos, Emnificar a Equipe de Suporte

8. 27 Gouere 2026 da 13:19 UTCresolved

   Caros clientes, Este incidente foi resolvido. Caso ainda tenha problemas, por favor, contate nossa Equipe de Suporte através da nossa Central de Ajuda. Bons cumprimentos, Emnificar a Equipe de Suporte

Traduzido automaticamente da atualização oficial do incidente.

1. 10 Gouere 2026 da 17:12 UTCinvestigating

   Dear emnify customers, We are investigating issues with portal authentication, and we are looking into mitigating the issue. Further updates to follow shortly. Kind regards, emnify Support Team

2. 10 Gouere 2026 da 17:28 UTCidentified

   We have identified that a third-party provider caused the issue. As of writing, we are starting to see that error rates are going down. More updates to follow shortly.

3. 10 Gouere 2026 da 19:12 UTCresolved

   The incident has been resolved, and we confirm that portal authentication is fully functional again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. 30 Mezheven 2026 da 17:43 UTCinvestigating

   Dear emnify Customers, We are currently investigating an issue affecting device quota management. At this time, customers may be unable to view or modify device quota settings. Existing quota configurations remain in effect and continue to function as expected, with no impact on devices currently using those settings. Our team is actively investigating the issue and working to restore full functionality. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

2. 30 Mezheven 2026 da 18:05 UTCmonitoring

   Dear emnify Customers, We have identified the root cause of the issue and have successfully applied a fix. We have confirmed that device quota management is now functioning normally, and customers should once again be able to view and manage device quota settings. Our team will continue to monitor the service closely to ensure ongoing stability. Kind regards, emnify Support Team

3. 30 Mezheven 2026 da 18:42 UTCresolved

   Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. 30 Mezheven 2026 da 08:11 UTCinvestigating

   Caros clientes, Atualmente estamos investigando um problema de conectividade que afeta dispositivos conectados através da rede Orange na Guiné. Os clientes podem experimentar problemas de conectividade intermitentes ou serviço degradado. Nossa equipe está trabalhando ativamente com o provedor de rede para investigar o problema, identificar a causa raiz e restaurar o serviço normal o mais rápido possível. Apresentaremos mais actualizações à medida que a investigação avança. Bons cumprimentos, Emnificar a Equipe de Suporte

2. 30 Mezheven 2026 da 09:18 UTCinvestigating

   Caros clientes, Outra investigação indica que nossos testes de rede para Cellcom e MTN também estão falhando, sugerindo que o problema está impactando a conectividade em toda a Guiné. Continuamos a trabalhar em estreita colaboração com os fornecedores de rede afectados para determinar a causa da perturbação e apoiar os esforços de restauração. Nossa equipe está monitorando a situação ativamente e avaliando quaisquer mudanças no serviço. Continuaremos a publicar atualizações à medida que soubermos mais. Bons cumprimentos, Emnificar a Equipe de Suporte

3. 30 Mezheven 2026 da 18:25 UTCidentified

   Caros clientes, Nossos últimos testes de rede para Orange, Cellcom e MTN continuam indicando problemas de conectividade. Mantemo-nos em estreito contato com os operadores afetados e estamos ativamente coordenando com eles na medida em que trabalham para implementar ações corretivas e restaurar o serviço normal. Nossa equipe continua a monitorar a situação de perto, e compartilharemos a próxima atualização quando houver desenvolvimentos significativos. Bons cumprimentos, Emnificar a Equipe de Suporte

4. 1 Gouere 2026 da 07:27 UTCidentified

   Caros clientes, Nossos últimos testes de rede para Orange estão passando, e nosso monitoramento mostra que o tráfego retomou na rede, indicando sinais de recuperação de serviço. Neste momento, no entanto, testes de rede para Cellcom e MTN continuam a falhar. Mantemo-nos em contacto estreito com ambos os operadores para compreendermos a causa da perturbação em curso e estamos a trabalhar em estreita colaboração com eles à medida que prosseguem os seus esforços de restauração. Continuaremos a acompanhar de perto a situação e a partilhar a próxima actualização logo que se verifiquem desenvolvimentos significativos. Bons cumprimentos, Emnificar a Equipe de Suporte

5. 30 Gouere 2026 da 14:48 UTCresolved

   Caros clientes, Testes de rede para Cellcom estão passando, indicando que a conectividade foi restaurada. Como o problema que afeta MTN continua em curso, removemos temporariamente MTN das redes disponíveis em nossos planos de dados da Guiné para minimizar o impacto do cliente. Os clientes podem continuar a utilizar redes alternativas na Guiné, que funcionam normalmente. Continuaremos a acompanhar de perto a situação e a habilitaremos quando a rede demonstrar um serviço estável e confiável. Bons cumprimentos, Emnificar a Equipe de Suporte

Traduzido automaticamente da atualização oficial do incidente.

1. 26 Mezheven 2026 da 19:58 UTCinvestigating

   Dear emnify Customers, We are investigating a limit blocking issue that may be affecting multiple organizations. The team is working closely to mitigate the issue. Kind regards, emnify Support Team

2. 26 Mezheven 2026 da 20:09 UTCidentified

   We have identified the issue and applied a fix. More updates to follow shortly while we look into the root cause further.

3. 26 Mezheven 2026 da 20:23 UTCmonitoring

   We have applied a fix we are seeing positive results. We will closely monitor the situation.

4. 26 Mezheven 2026 da 20:44 UTCresolved

   This incident has been resolved. In case you are still having issues, please submit a ticket to our Customer Support team via the help center.

1. 23 Mezheven 2026 da 12:49 UTCinvestigating

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Vodafone network in Germany. In the meantime, we have blocked the network to help devices switch to other available networks, which are confirmed to be working as expected. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. 23 Mezheven 2026 da 13:08 UTCmonitoring

   Our recent tests show that Vodafone Germany is operational again, thus we have now unblocked the network. We will closely monitor the situation and will provide an update accordingly.

3. 23 Mezheven 2026 da 13:54 UTCresolved

   The issue has since been resolved, and access to Vodafone Germany is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. 20 Mezheven 2026 da 22:35 UTCinvestigating

   Dear emnify Customers, We are currently investigating reports of degraded performance affecting the embedded dashboards in the portal and the Stats API. Our team is working to identify the root cause and will provide updates as more information becomes available. Kind regards, emnify Support Team

2. 20 Mezheven 2026 da 22:50 UTCidentified

   We have identified that the degraded performance is caused by an issue with our infrastructure provider. We are working closely with them to restore normal service as quickly as possible and will provide further updates soon.

3. 21 Mezheven 2026 da 01:02 UTCmonitoring

   Our infrastructure provider has implemented a fix, and we confirm that both embedded dashboards and stats API are operational again. We will continue to monitor closely.

4. 21 Mezheven 2026 da 07:11 UTCresolved

   This incident has been resolved. Please reach out to our Customer Support team via the help center if you continue to face issues.

1. 18 Mezheven 2026 da 12:55 UTCinvestigating

   Dear emnify customer, We are currently investigating a service degradation in EE (UK). Devices that attempt to connect to this network may experience issues. We will publish a new update shortly.

2. 18 Mezheven 2026 da 13:18 UTCidentified

   We have confirmed that the issue is isolated to EE (UK) and are engaging with the relevant parties to restore normal service. As a precautionary measure, we have temporarily blocked access to the EE (UK) network to prevent devices from attaching while the issue persists. We will provide another update as soon as more information becomes available.

3. 18 Mezheven 2026 da 15:26 UTCmonitoring

   Service has been restored and access to the EE (UK) network has been re-enabled. We are continuing to monitor the situation closely to ensure service remains stable. Thank you for your patience. We will provide further updates if necessary.

4. 18 Mezheven 2026 da 16:02 UTCresolved

   This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team.

1. 4 Mezheven 2026 da 13:48 UTCinvestigating

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. 4 Mezheven 2026 da 13:58 UTCidentified

   Dear emnify Customers, We have received confirmation from Orange that they are currently experiencing an incident within their network, which may be impacting service availability. We are actively coordinating with their team and monitoring the situation closely. We will provide further updates as soon as more information becomes available from the operator. Kind regards, emnify Support Team

3. 8 Mezheven 2026 da 13:30 UTCresolved

   We have confirmed that Orange Guinea connectivity is now fully operational. Services have recovered and traffic is processing normally.

1. 3 Mezheven 2026 da 08:23 UTCinvestigating

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via 4G networks. Customers may experience intermittent connectivity and service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. 3 Mezheven 2026 da 08:37 UTCmonitoring

   Dear emnify Customers, We are now observing that 4G traffic has returned to normal levels, indicating that connectivity has stabilized and service performance has recovered. Our team will continue to actively monitor the network to ensure 4G services remain stable and continue to function as expected. Kind regards, emnify Support Team

3. 3 Mezheven 2026 da 09:28 UTCresolved

   Dear emnify Customers, The incident was caused by a global degradation affecting LTE signaling traffic within one of our signaling providers' networks, which impacted roaming services. The issue has since been resolved, and roaming connectivity has returned to normal. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

4. 11 Mezheven 2026 da 12:27 UTCpostmortem

   ## Summary Due to a full outage of emnify’s LTE signalling carrier for the 90143XXX and 29509XXX IMSIs, customers were unable to attach to LTE networks during the impact duration of 29min. Due to static routing in 3GPP signalling systems, there is no failover to alternate carriers. Most devices were able to connect to alternative RAT types \(2G/3G\) or using alternate IMSIs. Existing data connections were not impacted. ## Timeline \(UTC\) | Time | Event | | --- | --- | | 07:47 | **>>>INCIDENT STARTS HERE >>INCIDENT STOPS HERE<<<** |

1. 2 Mezheven 2026 da 08:11 UTCresolved

   Dear emnify Customers, At approximately 04:30 UTC today, we observed service degradation affecting connectivity to the Claro network in Paraguay, Uruguay, and Argentina. During this period, devices attempting to connect via Claro may have experienced intermittent connectivity issues or service disruptions. Beginning around 07:30 UTC, we observed traffic levels returning to normal, with network performance remaining stable since that time. Based on our monitoring, the incident has been resolved and services have recovered. We are continuing to engage with Claro to better understand the underlying cause of the interruption and will review any findings made available by the operator. If you continue to experience connectivity issues, please contact our Support Team through the Help Center for further assistance. Kind regards, emnify Support Team

1. 18 Mae 2026 da 07:18 UTCinvestigating

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Lonestar network in Liberia. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. 18 Mae 2026 da 07:33 UTCinvestigating

   Dear emnify Customers, We have reached out to Lonestar Liberia and we are awaiting additional updates regarding the root cause and remediation efforts. As a temporary mitigation measure, connections to the Lonestar network have been blocked to prevent additional device attachments. Affected SIMs should continue to connect through alternative available network (Orange). We will provide another update as soon as more information becomes available. Kind regards, emnify Support Team

3. 18 Mae 2026 da 11:30 UTCidentified

   Dear emnify Customers, We are continuing to follow up closely with Lonestar Liberia and are currently awaiting further updates from their team regarding the ongoing issue. In the meantime, the alternative network provider, Orange Liberia, continues to operate normally and remains available for affected devices. We will continue to keep you informed of any significant developments. Kind regards, emnify Support Team

4. 20 Mae 2026 da 16:15 UTCmonitoring

   Dear emnify Customers, Our latest network tests toward Lonestar Liberia are now returning successful results, and the temporary network block has been lifted. At this time, devices should gradually resume normal network registration and connectivity. Our teams will continue to closely monitor the situation to ensure service stability and full restoration. Further updates will be provided as recovery progresses. Kind regards, emnify Support Team

5. 20 Mae 2026 da 17:05 UTCresolved

   Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. 14 Mae 2026 da 18:02 UTCinvestigating

   We are currently investigating connectivity issues affecting devices connected through the Play network in Poland. Customers may experience intermittent connectivity or service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

2. 14 Mae 2026 da 18:10 UTCidentified

   We have identified the issue affecting connectivity on the Play network in Poland and are currently in contact with the operator to restore normal service. As a temporary mitigation measure, connectivity through the Play network has been temporarily restricted. Customers in Poland can continue using alternative available networks in the country, which are operating normally. We will continue to provide updates as more information becomes available.

3. 14 Mae 2026 da 20:29 UTCmonitoring

   Connectivity on the Play network in Poland has been restored and services are operating normally again. We are continuing to monitor the situation closely to ensure service stability.

4. 14 Mae 2026 da 21:16 UTCresolved

   This incident has been resolved

1. 11 Mae 2026 da 15:24 UTCinvestigating

   We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted. Further updates will be provided as more information becomes available.

2. 11 Mae 2026 da 16:01 UTCidentified

   We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service. Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted. We will continue to provide updates as more information becomes available.

3. 17 Mezheven 2026 da 08:35 UTCresolved

   As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.

1. 27 Ebrel 2026 da 14:30 UTCinvestigating

   Dear emnify Customers, We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause. We will provide further updates as they become available. Kind regards, emnify Support Team

2. 27 Ebrel 2026 da 15:39 UTCinvestigating

   We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks. We’re keeping a close watch and will update promptly with any new information.

3. 28 Ebrel 2026 da 08:02 UTCmonitoring

   Our tests are now yielding partial success; thus, we have now enabled the network again for 2G and 3G, while LTE will remain blocked in the meantime. We will continue to work with the operator to ensure full restoration.

4. 30 Ebrel 2026 da 13:06 UTCresolved

   Dear emnify Customers, The incident has been resolved. Our monitoring and validation tests confirm that the operator MTN is now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. 27 Ebrel 2026 da 02:42 UTCinvestigating

   We are currently investigating an issue affecting the display of events in the emnify Portal, as well as via the API. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available

2. 27 Ebrel 2026 da 02:50 UTCidentified

   We have identified the component where the issue affecting event display is occurring. Our team is actively working on resolving the issue and will provide further updates as progress is made.

3. 27 Ebrel 2026 da 03:33 UTCmonitoring

   A fix has been implemented for the issue affecting event display, and we are currently monitoring the results. We will continue to observe the system to ensure stability and will provide further updates as needed.

4. 27 Ebrel 2026 da 03:54 UTCresolved

   The issue affecting event display has been resolved. If you continue to experience any problems or have questions, please do not hesitate to contact our support team.

1. 22 Ebrel 2026 da 07:56 UTCinvestigating

   Dear emnify Customers, We are currently investigating increased API rate errors, primarily affecting the portal endpoint stats and API. Further updates will be provided shortly. Kind regards, emnify Support Team

2. 22 Ebrel 2026 da 08:24 UTCidentified

   Dear emnify Customers, We have identified the issue and have applied a fix. The errors have now significantly decreased and we are monitoring closely the situation. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team

3. 22 Ebrel 2026 da 08:31 UTCmonitoring

   Dear emnify Customers, Error rates have decreased, and the APIs are now functioning normally. We are actively monitoring the service to ensure continued stability and performance. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team

4. 22 Ebrel 2026 da 13:01 UTCresolved

   Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team