Histórico de interrupções do Expedited Security

1. 17 Gwengolo 2026 da 10:31 UTCinvestigating

   Estamos vendo um nível elevado de falhas ao ler ou atualizar as configurações do WAF, incluindo listas de permissão e bloqueio de IP, através da API WAF Expedited e do Painel de Gerenciamento. Os pedidos podem falhar ou as listas podem parecer vazias. A protecção do tráfego não é afectada. Todos os sites permanecem online e continuam a ser protegidos e servidos normalmente.

2. 17 Gwengolo 2026 da 12:08 UTCinvestigating

   Nossa equipe de engenharia continua investigando e está trabalhando para restaurar a funcionalidade de gerenciamento de configurações completas. A protecção do tráfego continua a não ser afectada e todos os sites estão online e a funcionar normalmente.

3. 17 Gwengolo 2026 da 12:53 UTCinvestigating

   Estamos continuando a trabalhar em restaurar o gerenciamento de configurações. A protecção do tráfego continua a não ser afectada e todos os sites estão online e a funcionar normalmente.

4. 17 Gwengolo 2026 da 13:44 UTCinvestigating

   O trabalho continua restaurando a funcionalidade de gerenciamento de configurações completas. A proteção do tráfego não é afetada e todos os sites permanecem online e servem normalmente.

5. 17 Gwengolo 2026 da 14:15 UTCinvestigating

   Nossa equipe ainda está trabalhando ativamente nesta questão e restaurando o gerenciamento de configurações. A protecção do tráfego continua a não ser afectada e todos os sites estão online e a funcionar normalmente.

6. 17 Gwengolo 2026 da 14:25 UTCresolved

   A funcionalidade de gerenciamento de configurações foi totalmente restaurada. Ler e atualizar as configurações do WAF, incluindo listas de permissão e bloqueio IP, está funcionando normalmente novamente através da API e do Painel de Gerenciamento. A proteção do tráfego não foi afetada durante a duração deste incidente e todos os sites permaneceram online. Se você fez alterações na lista de IP entre 16 de setembro de 6:30 UTC e 17 de setembro de 2:30 UTC, verifique se eles foram aplicados e re-submeta qualquer que não foram. Pedimos desculpa pelo inconveniente.

Traduzido automaticamente da atualização oficial do incidente.

1. 5 Cʼhwevrer 2024 da 22:38 UTCidentified

   We've identified an issue with network interconnect services in our EU and Southeast US regions, preventing requests from being completed. Requests to sites outside of those regions are unaffected.

2. 5 Cʼhwevrer 2024 da 22:50 UTCresolved

   We are continuing to monitor the affected networks for further issues, but all operations have been restored.

1. 6 Gwengolo 2022 da 13:42 UTCidentified

   We detected an account desync issue that is preventing access to the WAF Management Dashboard for some Expedited WAF users. The cause of the issue has been determined, and engineers are working on resolving it.

2. 6 Gwengolo 2022 da 16:12 UTCresolved

   This incident has been resolved. We apologize for any disruption this may have caused. If you're continuing to see errors please contact [email protected]

1. 24 Eost 2022 da 00:53 UTCinvestigating

   Heroku is experiencing issues with their upstream DNS provider. As the WAF and CDN target Heroku DNS domains as their origins, our Edge Network can't connect to Heroku. If connections into Heroku are unable to be made, a HTTP status code of 502 is returned along with a brief HTML error page describing the issue. As Heroku resolves their upstream DNS issues sites will immediately come back online with no further intervention needed. For the most recent updates, please follow Heroku's Status Page at: https://status.heroku.com/

2. 24 Eost 2022 da 12:16 UTCinvestigating

   Heroku's issues with their upstream DNS provider have been resolved. Please continue to follow https://status.heroku.com for further updates from them.

3. 24 Eost 2022 da 12:16 UTCresolved

   This incident has been resolved.

1. 10 Gouere 2022 da 01:22 UTCinvestigating

   A small number of accounts are experiencing timeout errors after SSO from their Heroku applications. We have traced the cause to an edge case in how accounts are provisioned and are actively working on a solution.

2. 10 Gouere 2022 da 01:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 Gouere 2022 da 21:05 UTCinvestigating

   We have identified the source of the issue causing some accounts to error after logging in via SSO linking from their Heroku dashboards. Throughout this outage, the external WAF interface has continued to protect all sites.

4. 11 Gouere 2022 da 23:54 UTCresolved

   This incident has been resolved. To check if you can access your WAF dashboard correctly now, click on the Expedited WAF or Expedited CDN add-on in your Heroku Application's resources tab. If you have any further issues please report them to support@expeditedsecurity We apologize for the inconvenience that this has caused and are taking steps to modify the underlying procedures and checks that led to the dashboard control plane becoming out of sync with the larger Edge Network.

1. 8 Mezheven 2021 da 21:28 UTCresolved

   Some clients began experiencing extended latency resulting in reaching origin servers as a result of an upstream bandwidth provider outage. Network services are monitoring the situation as traffic is moved to alternate providers.

1. 9 Cʼhwevrer 2021 da 17:23 UTCmonitoring

   Heroku is currently experiencing issues with their Platform API. This is preventing the creation of new WAF instances as we are dependent upon API responses to configure the WAF. WAFs in the process of being provisioned are also delayed as a result. Existing WAF clients are unaffected.

2. 9 Cʼhwevrer 2021 da 20:37 UTCresolved

   Heroku has resolved their issues with the Platform API and all issues are resolved.

1. 31 Genver 2021 da 15:29 UTCinvestigating

   We're currently investigating a delay in the provisioning of new WAF instances. This does not affect the normal throughput of traffic for existing WAF clients.

2. 31 Genver 2021 da 15:32 UTCinvestigating

   We have identified the issue and provisioning times have returned to normal limits.

3. 31 Genver 2021 da 15:33 UTCresolved

   This incident has been resolved.

1. 18 Genver 2021 da 13:29 UTCresolved

   A Webfont icon library used in the dashboard was failing to load due to network issues. Upon replacement, with a locally cached version, the issues resolved and the dashboard is loading normally.

1. 8 Genver 2021 da 20:32 UTCresolved

   We have received reports that a mobile ISP in Thailand has misconfigured their network routing. This has resulted in traffic timing out before it hits our Edge network. We have reported the issue but are unable to directly change their routing to fix the error.

2. 8 Genver 2021 da 20:33 UTCpostmortem

   After approximately 6 hours the network errors were resolved and connections stopped timing out.