Histórico de interrupções do Fastspring

1. 20 Here 2026 da 11:22 UTCinvestigating

   Alguns trabalhos de relatório de API de dados assíncronos estão falhando devido a um erro negado ao escrever relatórios para o balde de armazenamento S3. A edição começou aproximadamente às 18:06 UTC, 19 de outubro e é intermitente, com alguns trabalhos continuando a completar com sucesso. Várias lojas são afetadas, e uma reinicialização de serviço não resolveu o problema. A equipa está a investigar.

2. 20 Here 2026 da 11:55 UTCresolved

   Uma correção foi aplicada e o serviço de dados foi reiniciado. A questão parece estar resolvida, e a equipe continuará a monitorar o serviço para garantir que os trabalhos de relatório estejam completando com sucesso.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Here 2026 da 23:50 UTCinvestigating

   Estamos investigando um problema que pode afetar a entrega webhook para alguns vendedores. Uma vez que o problema seja resolvido, os webhooks afetados serão novamente tentados de acordo com o nosso processo de repetição padrão. Forneceremos atualizações à medida que mais informações estiverem disponíveis.

2. 16 Here 2026 da 00:39 UTCresolved

   O problema foi resolvido e os webhooks afectados estão a ser tentados novamente.

Traduzido automaticamente da atualização oficial do incidente.

1. 18 Gwengolo 2026 da 12:14 UTCinvestigating

   Estamos investigando um atraso que afeta o processamento de algumas renovações programadas de assinatura. Nossa equipe está trabalhando ativamente para processar as renovações atrasadas e determinar a causa. Forneceremos uma atualização à medida que mais informações estiverem disponíveis.

2. 18 Gwengolo 2026 da 13:37 UTCinvestigating

   Notificações de assinatura e rebills estão passando por um atraso. Estamos trabalhando no processamento de todas as renovações e vendedores devem permitir um período de graça para todos os faturamentos de assinatura para processar.

3. 18 Gwengolo 2026 da 23:09 UTCresolved

   Todas as notificações de assinatura pendentes e rebills para 18 de setembro de 2026, foram processados com sucesso. Como o processamento foi concluído dentro do dia UTC, não há impacto antecipado sobre as contas ou horários. Pedimos desculpa pelo atraso.

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Gwengolo 2026 da 09:35 UTCinvestigating

   Atualmente estamos investigando um problema que está impedindo alguns vendedores de criar pedidos personalizados. Nossa equipe está ativamente investigando o problema e trabalhando para restaurar a funcionalidade o mais rápido possível. Forneceremos atualizações adicionais à medida que mais informações estiverem disponíveis.

2. 17 Gwengolo 2026 da 12:02 UTCresolved

   O problema que impede alguns vendedores de criar ordens personalizadas foi resolvido. Continuamos a acompanhar a situação para garantir a estabilidade.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Gwengolo 2026 da 16:20 UTCinvestigating

   Notificação do Google: Estamos cientes de um problema com o Android CreateButton API, Android IsReadyToPay API, Android LoadPagamentoData API, Autenticação de Pagamento Segura (SPA), Web CreateButton API, Web IsReadyToPay API e Web LoadPagamentoData API afetando a maioria dos usuários. Nós forneceremos uma atualização até 16 de setembro de 2026, 3:20 PM UTC detalhando quando esperamos resolver o problema. Por favor, note que este tempo de resolução é uma estimativa e pode mudar. Os usuários afetados são capazes de acessar Android CreateButton API, Android IsReadyToPay API, Android LoadPagamentoData API, Autenticação de Pagamento Segura (SPA), Web CreateButton API, Web IsReadyToPay API e Web LoadPagamentoData API, mas estão vendo mensagens de erro, alta latência e/ou outro comportamento inesperado. Para mais informações, visite: https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav

2. 16 Gwengolo 2026 da 17:01 UTCresolved

   Este incidente foi resolvido. Para mais informações, visite https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav

Traduzido automaticamente da atualização oficial do incidente.

1. 26 Mae 2026 da 08:57 UTCresolved

   We observed a drop in Amazon order completion rates and investigated the issue. However, the issue is now resolved. Amazon orders are currently processing normally, and the error is no longer being observed.

1. 9 Ebrel 2026 da 20:04 UTCinvestigating

   We’re currently experiencing issues with some UPI transactions. Payments made using VPA handles such as @okhdfcbank, @okaxis, and @okybl via GPay and PhonePe may fail or be declined. Payments using other UPI apps or different VPA handles are working normally. Our partner banks are actively working to resolve this issue. We’ll share updates as soon as more information becomes available.

2. 9 Ebrel 2026 da 20:05 UTCidentified

   The issue has been identified.

3. 15 Ebrel 2026 da 18:37 UTCresolved

   This incident has been resolved.

1. 26 Cʼhwevrer 2026 da 22:32 UTCresolved

   During a routine maintenance release, from 12:25 pm PT to 02:00 pm PT, our system encountered an error where some buyer emails failed to be sent. The change has been reverted, and we can confirm buyer emails are successfully being sent.

1. 28 Du 2025 da 14:41 UTCinvestigating

   We are experiencing degraded performance with checkout loading, including slow or failed loads, due to increased Black Friday traffic. Engineering is treating this as a critical issue and is actively investigating.

2. 28 Du 2025 da 17:48 UTCinvestigating

   We are no longer seeing latency or failed checkout loads, but our engineering team is continuing to actively investigate the earlier performance degradation. We will provide updates as more information becomes available.”

3. 28 Du 2025 da 22:52 UTCresolved

   Operations and services are back to normal.

1. 18 Du 2025 da 14:24 UTCinvestigating

   Pix payments are currently unavailable due to an ongoing issue with CloudFlare (https://www.cloudflarestatus.com/). No other impact is known at this time, but we continue to monitor.

2. 18 Du 2025 da 14:56 UTCresolved

   Our Engineers are not seeing any continuing impact. Ebanx confirmed on their status page that their systems are now functioning normally. Cloudflare has also confirmed that the issue is resolved and things are back to how it was pre-incident. We consider this issue resolved.

1. 20 Here 2025 da 19:06 UTCinvestigating

   We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.

2. 20 Here 2025 da 20:34 UTCmonitoring

   Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe. Rebills are continuing to be processed and will require a few more hours to complete.

3. 20 Here 2025 da 21:45 UTCresolved

   Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues.

1. 20 Here 2025 da 07:34 UTCinvestigating

   Our cloud service provider is currently having issues with its service which is impacting our platform.

2. 20 Here 2025 da 07:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 Here 2025 da 08:28 UTCidentified

   We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding.

4. 20 Here 2025 da 09:24 UTCidentified

   We continue to work with AWS to restore service

5. 20 Here 2025 da 10:01 UTCmonitoring

   AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation

6. 20 Here 2025 da 11:45 UTCmonitoring

   Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor

7. 20 Here 2025 da 17:41 UTCresolved

   All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible.

1. 16 Here 2025 da 16:54 UTCinvestigating

   FastSpring has received alerts confirming that PayPal is down. We will continue to monitor and will update you with changes.

2. 16 Here 2025 da 17:33 UTCresolved

   We are no longer seeing the error in our logs and PayPal orders are completing successfully

1. 8 Eost 2025 da 20:13 UTCinvestigating

   As a precautionary measure, we are temporarily disabling Klarna due to a processor issue

2. 12 Gwengolo 2025 da 18:39 UTCresolved

   This incident has been resolved.

1. 1 Eost 2025 da 14:37 UTCinvestigating

   Paypal is currently experiencing checkout issues. Please see https://www.paypal-status.com/incident/production for more information.

2. 1 Eost 2025 da 15:24 UTCresolved

   Paypal is reporting the incident as resolved, see https://www.paypal-status.com/history/production

1. 17 Mezheven 2025 da 17:04 UTCresolved

   On June 16th 2025 around 1350 PST our servers started experiencing degraded performance due to unusual traffic patterns. We identified the root cause and took actions to resolve the degradation, mitigating the symptoms around 1420 PST

1. 19 Cʼhwevrer 2025 da 19:33 UTCresolved

   Between 1:50 AM and 5:50 AM PT, we observed a decline in PayPal orders, preventing some customers from completing their transactions. The issue was caused by a system-related problem on PayPal's end. As of now, all orders are processing normally.

1. 11 Cʼhwevrer 2025 da 11:10 UTCinvestigating

   We are aware that some sellers are experiencing API rate limiting issues, which are disrupting day-to-day business operations. FastSpring is actively investigating this as a priority and working towards a resolution. We will provide updates as soon as more information becomes available.

2. 11 Cʼhwevrer 2025 da 11:49 UTCmonitoring

   We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.

3. 11 Cʼhwevrer 2025 da 14:52 UTCresolved

   We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.

1. 21 Du 2024 da 13:02 UTCinvestigating

   PayPal appears to be down. We are investigating.

2. 21 Du 2024 da 13:25 UTCresolved

   This issue has been resolved by PayPal.

1. 16 Here 2024 da 20:04 UTCinvestigating

   We are investigating the impact of a Paypal outage starting Oct 16, 17:35 UTC. You may also refer to Paypal's status page here - https://www.paypal-status.com/incident/production

2. 16 Here 2024 da 20:33 UTCmonitoring

   We are seeing signs of recovery. Paypal is reporting that they have mitigated the issue and are also seeing recovery. We will continue to monitor.

3. 16 Here 2024 da 21:10 UTCresolved

   We see consistent signs of recovery for Paypal orders. Payments are operational.