Histórico de interrupções do Floify

1. 13 Gouere 2026 da 17:27 UTCinvestigating

   Estamos atualmente investigando um problema com a Divulgação de Entrega para pacotes após o lançamento da atualização da Encompass 26.2. Nós forneceremos uma atualização assim que mais informações estiverem disponíveis.

2. 13 Gouere 2026 da 21:19 UTCidentified

   A questão foi identificada e nossa equipe está trabalhando para liberar uma resolução para isso o mais rápido possível. Outra atualização será fornecida quando a correção estiver programada para implantação.

3. 14 Gouere 2026 da 00:29 UTCmonitoring

   Foi implementada uma correção. A nossa equipa está agora a resolver casos excepcionais da questão. Avançando, as divulgações devem correr como normal. Continuaremos a acompanhar a estabilidade e apresentaremos uma actualização amanhã.

Traduzido automaticamente da atualização oficial do incidente.

1. 13 Gouere 2026 da 16:02 UTCmonitoring

   As mensagens SMS enviadas da Floify podem ser adiadas. O nosso provedor de SMS, Twilio, está atualmente reportando atrasos na rede com o T-Mobile, que pode impactar as comunicações SMS de nosso sistema, incluindo o recurso Multi-Factor Authentication (MFA). Enquanto monitoramos esse problema, se você tiver alguma dificuldade em fazer login devido ao seu método MFA estar definido em T-Mobile, você pode contatar sua equipe de administrador ou nossa equipe de suporte para redefinir seu método. Recomendamos adicionar e-mail como um método, além de SMS, juntamente com o uso dos códigos de backup fornecidos quando o recurso é inicialmente configurado. Nós forneceremos atualização como ele fica disponível para nós aqui.

2. 13 Gouere 2026 da 21:05 UTCresolved

   Uma resolução foi fornecida e nossos parceiros da Twilio estão relatando um retorno à entrega esperada para T-Mobile. Por favor, não hesite em contactar se precisar de ajuda.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Mezheven 2026 da 20:39 UTCresolved

   Houve um problema com a funcionalidade Upload Documento Concluído que impediu que os documentos completados fossem salvos corretamente para os empréstimos. Liberamos uma solução que resolve o problema esta tarde. Quaisquer uploads de documentos que foram tentados durante o incidente podem precisar ser excluídos e recarregados para garantir que eles sejam armazenados corretamente. Fale com support@floify.com se você tiver alguma dúvida.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Mezheven 2026 da 19:03 UTCidentified

   Estamos trabalhando ativamente para resolver problemas de latência dentro de aplicações prospect. As aplicações ainda devem ser acessíveis, embora você possa experimentar atrasos no carregamento. Os usuários podem continuar trabalhando dentro dos aplicativos assim que tiverem carregado.

2. 1 Mezheven 2026 da 20:41 UTCmonitoring

   Foi implementada uma solução para esta questão e estamos a monitorizar o sistema.

3. 1 Mezheven 2026 da 21:43 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Ebrel 2026 da 17:33 UTCinvestigating

   Estamos investigando relatórios de contas de mutuário e corretor de imóveis com dificuldade em alterar ou redefinir senhas.

2. 14 Ebrel 2026 da 19:54 UTCresolved

   Implementamos uma correção e os usuários devem ser capazes de mudar sua senha conforme necessário.

Traduzido automaticamente da atualização oficial do incidente.

1. 9 Meurzh 2026 da 22:52 UTCinvestigating

   Our Byte system tasks are running slower than normal and we are investigating the root cause. Loan creation and other tasks are still processing, and should run without intervention. Our team is looking for resolution to these delays actively.

2. 10 Meurzh 2026 da 17:32 UTCinvestigating

   We are seeing some improvement, but are still investigating the root and the persistence of delays. We will post another update later today as more information becomes available.

3. 10 Meurzh 2026 da 17:34 UTCinvestigating

   We are continuing to investigate this issue.

4. 11 Meurzh 2026 da 15:18 UTCresolved

   We have seen the system operating correctly after implementing a fix. This has been resolved.

1. 2 Meurzh 2026 da 23:10 UTCinvestigating

   We are investigating an issue with delivery of Recent Borrower Upload Notifications not being sent correctly.

2. 3 Meurzh 2026 da 00:32 UTCresolved

   We have implemented a fix, and email should begin sending again. We are seeing this working now, and we will monitor the fix to ensure stability with this feature.

1. 25 Cʼhwevrer 2026 da 20:03 UTCinvestigating

   We are receiving reports that emails are having delay and delivery issue when coming out from our servers. We are reviewing for a cause and solution actively.

2. 25 Cʼhwevrer 2026 da 20:36 UTCidentified

   The issue has been identified as a delivery issue to Microsoft domains. This appears to be a broad spread issue with Microsoft's servers, although we are working with our mail delivery vendor to identify any options for recourse that we can take. While we await resolution from Microsoft, we recommend monitoring communications with users.

3. 26 Cʼhwevrer 2026 da 00:00 UTCidentified

   We are continuing to monitor this situation and will provide an update tomorrow or as one becomes available. If you need any support or information, please reach out to us at support@floify.com.

4. 26 Cʼhwevrer 2026 da 18:05 UTCmonitoring

   We are seeing delivery to Microsoft email addresses return to normal. We will continue to monitor.

5. 27 Cʼhwevrer 2026 da 16:25 UTCresolved

   We have seen this remain stable after a fix appears to have been made by Microsoft yesterday.

1. 22 Genver 2026 da 22:01 UTCmonitoring

   We have received reports of outages across the Microsoft platform. While our system remains stable, systems connected through Microsoft may experience issue, including email delivery of notifications and MFA codes. If you have any issue accessing the system, reach out to us at support@floify.com. We will provide an update as we find more information about the Microsoft outage.

2. 22 Genver 2026 da 22:59 UTCmonitoring

   We are continuing to monitor this. The impact has remained minimal to our system, but will continue monitoring until we see the all clear from Microsoft.

3. 23 Genver 2026 da 15:58 UTCresolved

   Microsoft has reported that their systems have returned to normal function. Email delivery and other functionality should now work as expected. Please reach out if you need any support.

1. 20 Genver 2026 da 18:07 UTCmonitoring

   Encompass/ICE has reported system latency. This may have an impact on connected systems, including disclosures delivery and processes. We are monitoring the situation with them. If impacted, you can follow along on their status page as well: https://emstatuscenter.elliemae.com/ After the issue is resolved, our team can help restarting any failed tasks.

2. 20 Genver 2026 da 19:38 UTCmonitoring

   Encompass has reported a restoration of functionality. We will restart any failed tasks and monitor for full resolution.

3. 20 Genver 2026 da 22:28 UTCresolved

   This issue has been resolved. Please reach out to support@floify.com if you need any assistance.

1. 9 Genver 2026 da 17:30 UTCinvestigating

   We are currently investigating an app outage preventing users from accessing our systems. We will update this page with more information as it becomes available.

2. 9 Genver 2026 da 17:52 UTCmonitoring

   We have identified the root of the issue and implemented a fix. The system should be accessible soon as it the implemented fix finalizes. We will post a final update once we have seen it fully cleared.

3. 9 Genver 2026 da 18:02 UTCresolved

   We are seeing that this issue is fully resolved. If you are still experiencing issue, clearing your browser's cache and browsing data will resolve any issue. At that, after performing that step, please let us know if you have any further issues by reaching out to us at support@floify.com.

1. 18 Kerzu 2025 da 20:57 UTCinvestigating

   We are reviewing reports of duplicate notifications being sent out for milestones checked off from the LOS. We will post an update as we identify the root of the issue.

2. 18 Kerzu 2025 da 21:16 UTCidentified

   We have identified the issue is restricted to milestone updates that are also sending out a text message update. We will be rolling out a hotfix shortly to resolve this issue.

3. 18 Kerzu 2025 da 23:08 UTCresolved

   We have rolled out a fix for this issue and are seeing milestone communications send out as expected.

1. 11 Kerzu 2025 da 16:45 UTCinvestigating

   We are currently investigating reports of issues connecting to Encompass with the integration between our system and theirs. Document uploads, file creation, and disclosures delivery may be impacted. As we have more information, we will provide an update here.

2. 11 Kerzu 2025 da 17:28 UTCmonitoring

   A fix has been implemented and we are seeing system tasks catch back up with the sync. We will continue to monitor the integration to ensure there are no outstanding issues.

3. 11 Kerzu 2025 da 18:00 UTCresolved

   This incident is resolved. We have seen all tasks catch back up and functionality has been restored.

1. 1 Kerzu 2025 da 17:53 UTCidentified

   Our SMS provider, Twilio, has reported delays for SMS messaging, which may impact outbound messaging from our system, including Multi-Factor Authentication (MFA). We are working with our partners to monitor the resolution of the issue and will post updates. In the meantime, if you need help accessing your account, please follow the standard MFA process. We recommend setting your MFA method to have both email and SMS options to ensure access.

2. 1 Kerzu 2025 da 21:59 UTCmonitoring

   We are seeing improvement to delivery from most networks. There are still some reports of delay, but have received notice from Twilio of improvements to performance. If you are trying to receive the MFA text message, please give the network a few minutes if you have not received it.

3. 2 Kerzu 2025 da 15:58 UTCresolved

   This issue has been resolved and we have seen service restored in full.

1. 20 Here 2025 da 14:40 UTCinvestigating

   We are currently experiencing intermittent service interruptions affecting some users, which are due to an ongoing AWS outage impacting multiple services. You can learn more about the outage here: https://health.aws.amazon.com/health/status Our Engineering and Operations teams are actively monitoring the situation and will continue to assess impact to Floify systems. We will provide updates here as we learn more from AWS and our internal assessments. Thank you for your patience.

2. 20 Here 2025 da 21:36 UTCmonitoring

   Update - Our systems are now fully operational, and any prior service interruptions due to the AWS outage have been resolved on our end. AWS has confirmed they are in the final stages of restoring full global functionality, which is expected within the next two hours. We are actively monitoring our infrastructure and will continue to post updates if anything changes. Thank you for your patience and understanding.

3. 20 Here 2025 da 23:05 UTCresolved

   Amazon is reporting that the issue has now been resolved: https://health.aws.amazon.com/health/status The Floify app is working as expected.

1. 29 Gwengolo 2025 da 16:26 UTCmonitoring

   We are currently experiencing a partial outage with our SMS provider, Twilio, which is impacting text message delivery across certain mobile networks, including T-Mobile. Some text messages (including notifications and access codes) may fail to send or be delayed. Our team is actively monitoring Twilio’s status and will provide updates as more information becomes available. If you are having issues receiving the code for Multi-Factor Authentication (MFA), you may need to wait longer than normal. If the code does not deliver, request an MFA reset through your standard channel. Thank you for your patience while we work with Twilio to resolve this issue.

2. 29 Gwengolo 2025 da 18:13 UTCmonitoring

   We received report that this is potentially resolved, but that Twilio is monitoring for recurrence of issue.

3. 29 Gwengolo 2025 da 21:06 UTCresolved

   This issue is resolved

1. 1 Gouere 2025 da 23:31 UTCidentified

   We have identified an issue of degraded performance with some Encompass Adaptors and are working to get them back up and running

2. 1 Gouere 2025 da 23:58 UTCresolved

   We have implemented a fix and the encompass integration has resumed full working order. Disclosures documents are resuming their workflows and stalled tasks are picking up automatically. This issue has been resolved.

1. 24 Mezheven 2025 da 14:31 UTCinvestigating

   We are investigating reports of connectivity issues with the Encompass LOS integration.

2. 24 Mezheven 2025 da 14:44 UTCidentified

   We will be taking the application offline temporarily to resolve this issue.

3. 24 Mezheven 2025 da 15:04 UTCmonitoring

   A fix has been implemented and tasks are automatically being restarted, and the Encompass integration is now restored. We have a backlog of tasks that are rerunning, and the any loan files, document pushes, and other Encompass-related tasks are running currently to push over to the LOS. We are monitoring the system and the backlogged tasks in the queue.

4. 24 Mezheven 2025 da 16:48 UTCresolved

   This issue has been resolved.

1. 12 Mezheven 2025 da 19:37 UTCinvestigating

   We are receiving reports that various systems, including GCP and AWS, are experiencing outages, resulting in some services within Floify being impacted. We are reviewing these reports actively to identify resolution steps to restore full functionality. Encompass has also reported service issues, which could impact integrations to that system directly. For more information, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

2. 12 Mezheven 2025 da 20:01 UTCmonitoring

   Google has reported that they have applied fixes to some systems, but that there is no current ETA for full resolution. We are actively monitoring our systems for restoration of service for impacted components, integrations, and tools. As more information becomes available, we will provide update on the situation. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage.

3. 12 Mezheven 2025 da 23:02 UTCmonitoring

   We are still seeing certain external services issues persisting, including some functionality with the integration of the Encompass LOS. Once those external services have functionality restored, the system should return to normal operation. We will provide further update of resolution in the morning if no updated become available before then. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage. For more information specific to Encompass, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

4. 13 Mezheven 2025 da 15:48 UTCmonitoring

   We are seeing some services restored as our external partners experiencing issue restore functionality. We are currently reviewing our LOS integration connections to ensure they are up and running and are working on repushing tasks to create and connect to loans as we validate services are restored.

5. 13 Mezheven 2025 da 22:03 UTCresolved

   This issue has been resolved. The outages from GCP and Encompass have been resolved, and we have performed fixes to impacted loans and applications. If you submitted a ticket, we will follow up shortly on that as well.

1. 8 Mae 2025 da 14:58 UTCidentified

   We have found an issue causing encompass disclosures and other eSign packages to appear as blank in the system. We are in the process of rolling back a system update made overnight to resolve this issue.

2. 8 Mae 2025 da 15:17 UTCmonitoring

   We have implemented the fix to this issue and are seeing eSign functionality return to normal. We are monitoring the system to ensure everything is working as expected.

3. 8 Mae 2025 da 15:55 UTCresolved

   This incident has been resolved.