Histórico de interrupções do Form3

1. 20 Here 2026 da 10:48 UTCmonitoring

   De 06:01 UTC, Form3 experimentou um impacto para o serviço instantâneo do Reino Unido. Investigamos a questão e podemos confirmar um breve pico nos tempos de processamento entre 06:01 - 06:07 UTC. Isso foi devido a um incidente com o provedor Cloud, para o qual estamos monitorando atualmente para garantir que não haja mais impacto. Mais detalhes serão fornecidos na autópsia em devido tempo.

2. 20 Here 2026 da 13:13 UTCmonitoring

   Enquanto o Provedor de Nuvem implementou ações de recuperação, observamos outro breve aumento nos tempos de processamento para o Form3 – UK Instant e um curto pico nos prazos de admissão para o Form3 – SEPA Instant. O Form3 continua a monitorar a situação enquanto o Provedor de Nuvem trabalha em uma correção permanente.

3. 20 Here 2026 da 14:54 UTCresolved

   O incidente dos provedores de nuvem foi resolvido a partir das 13:00 UTC Confirmamos, após um período de monitoramento, que o serviço retornou ao processamento normal e não foi observada mais degradação. Mais detalhes serão fornecidos na autópsia em devido tempo.

4. 21 Here 2026 da 14:20 UTCpostmortem

   Na terça-feira, 20 de Outubro, o Form3 passou por dois breves períodos de atrasos de processamento que afectaram os serviços instantâneos Form3 UK e Form3 SEPA Instant: * 06:01-06:07 UTC * 12:57-12:59 UTC Os atrasos foram causados por um incidente que afetou um de nossos provedores de nuvem de terceiros. O fornecedor resolveu a questão da infra-estrutura subjacente às 15:41 UTC. Após recuperação e monitoramento contínuo, nossa Equipe de Resposta a Incidentes confirmou que os serviços retornaram ao normal e que não houve impacto contínuo do cliente.

Traduzido automaticamente da atualização oficial do incidente.

1. 6 Here 2026 da 20:12 UTCresolved

   Entre 18:22-18:30 UTC e 18:33-18:43 UTC, Form3 experimentou uma degradação de serviço afetando vários serviços. Durante esse tempo, alguns clientes podem ter experimentado maior latência nos serviços impactados. A questão foi agora resolvida e, após um período de acompanhamento, confirmámos que não existe qualquer impacto contínuo. Estamos conduzindo uma revisão completa do incidente e compartilharemos mais detalhes no devido tempo.

2. 8 Here 2026 da 07:06 UTCpostmortem

   Na terça-feira 6 de outubro, o Form3 observou degradação a múltiplos serviços entre 18:22-18:30 UTC & 18:33-18:43 UTC. O problema foi resolvido pelo nosso Provedor de Terceiros, e após um período de monitoramento, nossa Equipe de Resposta a Incidentes confirmou que não há impacto contínuo. Mais detalhes serão fornecidos na autópsia em devido tempo.

Traduzido automaticamente da atualização oficial do incidente.

1. 30 Gwengolo 2026 da 10:07 UTCinvestigating

   A Form3 está ciente da degradação do desempenho do serviço Form3 - SEPA Instant. O prestador do regime confirmou que a questão tem origem num participante a montante. Continuamos a trabalhar com o provedor do sistema e forneceremos uma nova atualização quando disponível.

2. 30 Gwengolo 2026 da 10:23 UTCresolved

   Após um período de monitoramento, podemos confirmar que o serviço retornou ao processamento normal e não foi observada mais degradação. Mais detalhes serão fornecidos na autópsia em devido tempo.

3. 30 Gwengolo 2026 da 10:24 UTCpostmortem

   Na quarta-feira, 30 de setembro, o Form3 experimentou degradação ao Form3 - SEPA Instant service, com processamento de pagamento de saída impactado entre 09:04 - 09:55 UTC. A compensação da EBA confirmou que a questão se originou com um participante a montante. Na sequência de um período de acompanhamento, o Formulário 3 confirmou que os pagamentos estão a ser processados como previsto.

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Gwengolo 2026 da 06:55 UTCresolved

   Entre 06:34 : 06:40 UTC Form3 observou degradação do desempenho ao serviço FPS Instant. Confirmamos, após um período de monitoramento, que o serviço retornou ao processamento normal e não foi observada mais degradação.

2. 28 Gwengolo 2026 da 08:27 UTCpostmortem

   No domingo 27 de setembro, Form3 experimentou degradação para o Form3 - UK Instant service. Form3 identificou um problema que resultou em atraso no processamento de pagamentos entre 06:34 - 06:40 UTC. Na sequência de um período de acompanhamento, foi confirmado que os pagamentos estavam a processar-se como previsto.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Gwengolo 2026 da 13:05 UTCinvestigating

   A Form3 está a investigar uma degradação do desempenho no serviço Form3 - SEPA Instant. Os inquéritos estão em curso e será fornecida uma actualização logo que mais informações estejam disponíveis.

2. 1 Gwengolo 2026 da 13:21 UTCinvestigating

   O prestador do regime confirmou que a questão tem origem num participante a montante. Continuamos a trabalhar com o provedor do sistema e forneceremos uma nova atualização quando disponível.

3. 1 Gwengolo 2026 da 13:21 UTCresolved

   Após um período de monitoramento, podemos confirmar que o serviço retornou ao processamento normal e não foi observada mais degradação. Mais detalhes serão fornecidos na autópsia em devido tempo.

4. 1 Gwengolo 2026 da 13:27 UTCpostmortem

   Na terça-feira, 1o de setembro, o Form3 passou por uma degradação ao Form3 - SEPA Instant service, com o processamento de pagamentos impactado entre 12:22 - 13:11 UTC. A compensação da EBA confirmou que a questão se originou com um participante a montante. Na sequência de um período de acompanhamento, o Formulário 3 confirmou que os pagamentos estavam a processar-se como esperado.

Traduzido automaticamente da atualização oficial do incidente.

1. 12 Eost 2026 da 17:11 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant Service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 12 Eost 2026 da 17:24 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 12 Eost 2026 da 18:20 UTCresolved

   The Scheme Provider has confirmed the issue has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 13 Eost 2026 da 10:41 UTCpostmortem

   On Wednesday 12th, August, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 17:23 - 18:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Gouere 2026 da 23:53 UTCresolved

   Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.

2. 9 Gouere 2026 da 10:34 UTCpostmortem

   On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 29 Mezheven 2026 da 11:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 29 Mezheven 2026 da 11:34 UTCmonitoring

   A fix has been implemented by our third party provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 29 Mezheven 2026 da 12:43 UTCresolved

   The issue affecting the Form3 - Metrics Service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 30 Mezheven 2026 da 10:52 UTCpostmortem

   On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 19 Mae 2026 da 11:57 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

2. 19 Mae 2026 da 12:14 UTCmonitoring

   Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.

3. 19 Mae 2026 da 14:40 UTCinvestigating

   Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

4. 19 Mae 2026 da 17:00 UTCidentified

   Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.

5. 20 Mae 2026 da 01:12 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

6. 20 Mae 2026 da 07:13 UTCpostmortem

   On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 17 Mae 2026 da 10:24 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 17 Mae 2026 da 12:22 UTCidentified

   We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 17 Mae 2026 da 13:10 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

4. 18 Mae 2026 da 13:22 UTCpostmortem

   On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 18 Ebrel 2026 da 20:18 UTCinvestigating

   We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.

2. 18 Ebrel 2026 da 20:23 UTCidentified

   Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.

3. 18 Ebrel 2026 da 21:26 UTCidentified

   We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.

4. 18 Ebrel 2026 da 22:22 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 20 Ebrel 2026 da 08:14 UTCpostmortem

   On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 1 Ebrel 2026 da 10:14 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 Ebrel 2026 da 10:22 UTCmonitoring

   We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.

3. 1 Ebrel 2026 da 10:29 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 1 Ebrel 2026 da 11:05 UTCpostmortem

   On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 1 Meurzh 2026 da 15:55 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 Meurzh 2026 da 16:03 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.

3. 1 Meurzh 2026 da 16:11 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2 Meurzh 2026 da 11:55 UTCpostmortem

   On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 10 Kerzu 2025 da 21:33 UTCinvestigating

   Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 10 Kerzu 2025 da 22:11 UTCidentified

   We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.

3. 10 Kerzu 2025 da 22:54 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.

4. 10 Kerzu 2025 da 23:30 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 15 Kerzu 2025 da 16:34 UTCpostmortem

   On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.

1. 25 Eost 2025 da 15:02 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 25 Eost 2025 da 15:45 UTCinvestigating

   We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.

3. 25 Eost 2025 da 16:14 UTCmonitoring

   We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.

4. 25 Eost 2025 da 16:27 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 26 Eost 2025 da 11:29 UTCpostmortem

   Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.

1. 1 Eost 2025 da 14:11 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 Eost 2025 da 14:42 UTCmonitoring

   EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.

3. 1 Eost 2025 da 14:55 UTCresolved

   The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 4 Eost 2025 da 11:03 UTCpostmortem

   On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 28 Gouere 2025 da 18:15 UTCinvestigating

   Form3 are investigating a outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 28 Gouere 2025 da 20:01 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 28 Gouere 2025 da 20:08 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 19:53 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 29 Gouere 2025 da 06:59 UTCpostmortem

   On Monday 28th July, Form3 observed an outage to the Form3 Metrics API service between 17:29 and 19:53 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 20 Mezheven 2025 da 12:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 20 Mezheven 2025 da 12:40 UTCidentified

   We have identified the issue, and are working on the fix as a priority. Investigations are ongoing and an update will be provided as soon as more information becomes available.

3. 20 Mezheven 2025 da 12:49 UTCresolved

   The issue affecting Form3 - UK Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 24 Mezheven 2025 da 13:19 UTCpostmortem

   Between 11:47 - 12:29 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 31 Kerzu 2024 da 06:00 UTCresolved

   Between 01:57:20 and 02:02:55 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

2. 2 Genver 2025 da 11:56 UTCpostmortem

   On Tuesday 31st December, Form3 were alerted to a degradation on the Form3 UK Instant service impacting inbound and outbound payment processing from 01:57 UTC. Service was restored without any intervention as of 02:02 UTC, when it was confirmed that inbound and outbound payment processing had returned to the expected levels. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

1. 1 Here 2024 da 00:56 UTCmonitoring

   From 00:21 - 00:23 UTC, Form3 experienced an impact to the Form3 - UK Instant service. We are investigating the issue.

2. 1 Here 2024 da 01:44 UTCresolved

   Form3 saw delays to inbound and outbound processing in the impact window. This incident is resolved.

3. 1 Here 2024 da 07:50 UTCpostmortem

   On Tuesday 1st October, Form3 observed a degradation to the Form3 UK Instant service causing latency to inbound and outbound processing from 00:21 UTC. Usual payment processing resumed from 00:23 UTC for Form3 - UK Instant Direct \(IRE & LON\) and 00:26 UTC for Form3 - UK Instant \(Direct MQ & WS\) without any manual intervention. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.