Histórico de interrupções do Fourth

1. 4 Gwengolo 2026 da 12:37 UTCinvestigating

   Estamos cientes de um problema que está impactando nossa capacidade de enviar e-mails. Começando por volta das 08:00 UTC, a Microsoft começou a experimentar um incidente causando um aumento do volume de e-mails diferidos em todas as regiões do M365. As respostas afetadas estão retornando "451 4.7.500 Servidor ocupado". Nossas equipes estão monitorando ativamente a situação. Nenhum outro provedor de e- mail é afetado atualmente. Ver também https://downdetector.co.uk/status/outlook/ NOTA: Isto pode ter impacto e não se limita a Ordens Relatórios Actualizações dos funcionários Reinicia a senha. Sugerimos fortemente que os clientes considerem invocar seus PROCEDIMENTOS DE RECUPERAÇÃO DE DESASTER para suas funções mais importantes e se você precisar garantir que as encomendas são recebidas, é recomendado o contato telefônico. Mais informações serão fornecidas à medida que estiver disponível.

2. 4 Gwengolo 2026 da 12:38 UTCidentified

   Estamos cientes de um problema que está impactando nossa capacidade de enviar e-mails. Começando por volta das 08:00 UTC, a Microsoft começou a experimentar um incidente causando um aumento do volume de e-mails diferidos em todas as regiões do M365. As respostas afetadas estão retornando "451 4.7.500 Servidor ocupado". Nossas equipes estão monitorando ativamente a situação. Nenhum outro provedor de e- mail é afetado atualmente. Ver também https://downdetector.co.uk/status/outlook/ NOTA: Isto pode ter impacto e não se limita a Ordens Relatórios Actualizações dos funcionários Reinicia a senha. Sugerimos fortemente que os clientes considerem invocar seus PROCEDIMENTOS DE RECUPERAÇÃO DE DESASTER para suas funções mais importantes e se você precisar garantir que as encomendas são recebidas, é recomendado o contato telefônico. Mais informações serão fornecidas à medida que estiver disponível.

3. 4 Gwengolo 2026 da 13:01 UTCidentified

   Estamos cientes de um problema que está impactando nossa capacidade de entregar e-mails para clientes que usam o Outlook.com / Outlook365.com como seu provedor de email. Começando por volta das 08:00 UTC, a Microsoft começou a experimentar um incidente causando um aumento do volume de e-mails diferidos em todas as regiões do M365. As respostas afetadas estão retornando "451 4.7.500 Servidor ocupado". Nossas equipes estão monitorando ativamente a situação. Nenhum outro provedor de e- mail é afetado atualmente. Ver também https://downdetector.co.uk/status/outlook/ NOTA: Isto pode ter impacto e não se limita a Ordens Relatórios Actualizações dos funcionários Reinicia a senha. Sugerimos fortemente que os clientes considerem invocar seus PROCEDIMENTOS DE RECUPERAÇÃO DE DESASTER para suas funções mais importantes e se você precisar garantir que as encomendas são recebidas, é recomendado o contato telefônico. Mais informações serão fornecidas à medida que estiver disponível.

4. 4 Gwengolo 2026 da 13:58 UTCidentified

   Estamos começando a ver uma melhoria gradual na situação e e-mails estão começando a aparecer. Por favor, note que levará algum tempo para o backlog de mensagens processar e não recebemos nenhuma notificação formal de resolução nesta fase. Serão fornecidas mais actualizações à medida que estiverem disponíveis.

5. 4 Gwengolo 2026 da 16:25 UTCresolved

   Microsoft, via X, afirmou há 12 minutos, "Aplicamos as mitigação e confirmamos a questão resolvida após um longo período de monitoramento. Mais informações são fornecidas em EX1467029 no centro de administração" Não serão fornecidas mais actualizações.

Traduzido automaticamente da atualização oficial do incidente.

1. 3 Gwengolo 2026 da 17:22 UTCinvestigating

   Estamos cientes de um problema que afeta a atividade do Fuego e Mastercards. O acesso salarial ganho (EWA) atrai, pagamentos de gorjeta (TPO) e transferências do cartão Fuego poderia ser impactado. Se você estiver tendo quaisquer problemas, por favor tente usar um método alternativo de pagamento para este tipo de atividade. Estamos atualmente em comunicação com nosso parceiro bancário na tentativa de resolver isso o mais rápido possível e manteremos esse status atualizado assim que houver mais informações disponíveis.

2. 3 Gwengolo 2026 da 17:24 UTCinvestigating

   Estamos cientes de um problema que afeta a atividade do Fuego e Mastercards. Acesso salarial ganho (EWA) atrai, pagamentos de gorjeta (TPO) e transferências para MasterCard poderia ser impactado. Se você estiver tendo quaisquer problemas, por favor tente usar um método alternativo de pagamento para este tipo de atividade. Estamos atualmente em comunicação com nosso parceiro bancário na tentativa de resolver isso o mais rápido possível e manteremos esse status atualizado assim que houver mais informações disponíveis.

3. 3 Gwengolo 2026 da 18:17 UTCinvestigating

   ATUALIZAÇÃO: Estamos cientes de um problema que afeta a atividade do Fuego. Acesso salarial ganho (EWA) atrai, pagamentos de gorjeta (TPO) e transferências do cartão Fuego para cartões de pagamento estão atualmente indisponíveis. As transferências para contas bancárias e outros tipos de transações não são afetadas atualmente. Estamos atualmente em comunicação com nosso parceiro bancário na tentativa de resolver isso o mais rápido possível e manteremos esse status atualizado assim que houver mais informações disponíveis.

4. 3 Gwengolo 2026 da 18:36 UTCinvestigating

   ATUALIZAÇÃO: Estamos cientes de um problema que afeta a atividade do Fuego. Acesso salarial ganho (EWA) saca e transfere do cartão Fuego para cartões de pagamento estão atualmente indisponível. As transferências para contas bancárias e outros tipos de transações não são afetadas atualmente. Estamos atualmente em comunicação com nosso parceiro bancário na tentativa de resolver isso o mais rápido possível e manteremos esse status atualizado assim que houver mais informações disponíveis.

5. 3 Gwengolo 2026 da 18:49 UTCinvestigating

   ATUALIZAÇÃO: Estamos cientes de um problema que afeta a atividade do Fuego. Acesso salarial ganho (EWA) atrai, pagamentos de gorjeta (TPO) e transferências do cartão Fuego para cartões de pagamento podem ser afetados. As transferências para contas bancárias e outros tipos de transações não são afetadas atualmente. Estamos atualmente em comunicação com nosso parceiro bancário na tentativa de resolver isso o mais rápido possível e manteremos esse status atualizado assim que houver mais informações disponíveis.

6. 4 Gwengolo 2026 da 06:51 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 21 Eost 2026 da 15:42 UTCinvestigating

   Estamos cientes de um incidente crítico que pode estar afetando alguns de nossos clientes. Este é incidente está sendo investigado atualmente para determinar a causa raiz da questão. O status e as atualizações continuarão aqui a cada 30 minutos até que o incidente seja resolvido. Pedimos desculpa por esta interrupção do seu serviço.

2. 21 Eost 2026 da 16:15 UTCmonitoring

   Estamos a observar sinais de recuperação e a acompanhar de perto a situação. Uma nova atualização será publicada assim que o problema estiver totalmente resolvido. Pedimos desculpa por qualquer interrupção do seu serviço.

3. 21 Eost 2026 da 17:06 UTCresolved

   Estamos confiantes de que o problema foi resolvido e os clientes agora são capazes de fazer login no Sistema de Pessoas. Pedimos desculpa por esta interrupção do seu serviço.

Traduzido automaticamente da atualização oficial do incidente.

1. 13 Eost 2026 da 13:21 UTCinvestigating

   Estamos cientes de um incidente crítico que pode estar afetando alguns de nossos clientes. Este é incidente está sendo investigado atualmente para determinar a causa raiz da questão. O status e as atualizações continuarão aqui a cada 30 minutos até que o incidente seja resolvido. Pedimos desculpa por esta interrupção do seu serviço.

2. 13 Eost 2026 da 13:51 UTCinvestigating

   Estamos começando a ver sinais iniciais de recuperação e os clientes podem agora ser capazes de acessar o sistema. Nós forneceremos atualizações adicionais à medida que elas se tornam disponíveis. O status e as atualizações continuarão aqui a cada 30 minutos até que o incidente seja resolvido. Pedimos desculpa por esta interrupção do seu serviço.

3. 13 Eost 2026 da 14:06 UTCmonitoring

   Acreditamos que o problema foi resolvido e os clientes agora são capazes de fazer login no Inventário. A próxima atualização será fornecida após confirmação da resolução. Pedimos desculpa por esta interrupção do seu serviço.

4. 16 Eost 2026 da 18:25 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 28 Mae 2026 da 16:58 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers using our Single Sign On platform. When trying to login, users are met with errors. This will also impact our customer's ability to access connected apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 28 Mae 2026 da 17:31 UTCinvestigating

   We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

3. 28 Mae 2026 da 17:57 UTCinvestigating

   We are exploring multiple avenues of investigation and are seeing signs of recovery We are continuing to work towards identifying the root cause. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

4. 28 Mae 2026 da 18:31 UTCmonitoring

   We are confident the issue is no longer present and that customers are now able to login successfully. We are continuing to provide an extended period of monitoring to confirm success. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

5. 5 Mezheven 2026 da 11:43 UTCresolved

   This incident has been resolved.

1. 7 Mae 2026 da 07:44 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers using Macromatix in the EMEA region. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 7 Mae 2026 da 09:15 UTCidentified

   We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

3. 7 Mae 2026 da 10:18 UTCidentified

   We have been able to identify the cause of this incident and are continuing to work towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

4. 7 Mae 2026 da 10:44 UTCidentified

   We have been able to identify the cause of this incident and are continuing to work towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. We deeply apologise for this disruption.

5. 7 Mae 2026 da 13:49 UTCidentified

   We believe we have isolated the root cause of the issue affecting MX Services in the EMEA region. The issue has been narrowed down to an internal network issue. We are working on restoring services through multiple paths. We will continue to provide updates here every 30 minutes or less until full service has been restored. We deeply apologise for this disruption.

6. 7 Mae 2026 da 14:25 UTCmonitoring

   We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

7. 11 Mae 2026 da 13:34 UTCresolved

   This incident has been resolved.

1. 15 Ebrel 2026 da 09:43 UTCidentified

   We understand that customers are experiencing issues raising tickets to us through our Customer Success Portal. The issue has been identified and we are currently working to restore access. Further updates will be provided as the situation progresses. In the meantime, we kindly ask that you contact Fourth using the number most relevant to your query using the link below https://uk.fourth.com/support/customer-support PLEASE NOTE: We also ask that you do not attempt to contact us via email as those methods have been retired and are not monitored, thank you.

2. 15 Ebrel 2026 da 10:00 UTCmonitoring

   UPDATE: We can confirm that a fix has been implemented and the Customer Success Portal is now functioning as expected. Should you continue to experience issues raising tickets via the Customer Success Portal, please call and let us know. We sincerely apologise for the inconvenience this has caused.

3. 16 Ebrel 2026 da 11:43 UTCresolved

   This incident has been resolved.

1. 6 Meurzh 2026 da 21:11 UTCmonitoring

   On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements. Users will be required to log in before submitting a support ticket. There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing. For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here: Zendesk Security Update: Sign-in Now Required for Support Requests https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests

2. 13 Eost 2026 da 14:30 UTCresolved

   This incident has been resolved.

1. 13 Du 2025 da 12:14 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 13 Du 2025 da 12:22 UTCmonitoring

   We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

3. 14 Du 2025 da 10:46 UTCresolved

   This incident has been resolved.

1. 29 Here 2025 da 16:10 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being verified to ascertain impact. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 29 Here 2025 da 16:14 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being verified to ascertain impact. Status and updates will continue here every 30 minutes until the incident has been resolved.

3. 29 Here 2025 da 16:32 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. All indicators currently suggest there is widespread issue with Microsoft services. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

4. 29 Here 2025 da 16:41 UTCinvestigating

   UPDATE: Our investigation has confirmed issue experienced to Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft: https://azure.status.microsoft/en-gb/status We will provide further information when this becomes available.

5. 29 Here 2025 da 17:04 UTCinvestigating

   Our investigation has confirmed issue experienced by Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft: https://azure.status.microsoft/en-gb/status Microsoft have advised: We are actively assessing failover options of internal services from our AFD infrastructure. Our investigation into the contributing factors and additional recovery workstreams continues. More information will be provided within 60 minutes or sooner. We will provide further information when this becomes available.

6. 29 Here 2025 da 17:22 UTCinvestigating

   UPDATE from Microsoft: Our investigation has confirmed issue experienced by Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft: https://azure.status.microsoft/en-gb/status Microsoft have advised: We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly. We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update. Fourth are actively exploring options to mitigate this issue and restore services to customers. An update will be provided when we have further information.

7. 29 Here 2025 da 17:51 UTCinvestigating

   Our investigation has confirmed issue experienced by Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft: https://azure.status.microsoft/en-gb/status Microsoft have advised: We are taking several concurrent actions: Firstly where we are blocking all changes to the AFD services, this includes customer configuration changes as well. At the same time, we are rolling back our AFD configuration to our last known good state. As we rollback we want to ensure that the problematic configuration doesn't re-initiate upon recovery. Customers may have experienced problems accessing the Azure management portal. We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly, while all portal extensions are working correctly there may be a small number of endpoints that might have a problem loading (i.e. Marketplace). We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update. In addition, Fourth are actively exploring options to mitigate this issue and restore services to customers. An update will be provided when we have further information.

8. 29 Here 2025 da 19:19 UTCinvestigating

   Our investigation has confirmed issue experienced by Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft. We are seeing intermittent signs of recovery. Fourth are actively exploring options to mitigate this issue and restore services to customers. An update will be provided when we have further information.

9. 29 Here 2025 da 20:58 UTCidentified

   We are able to confirm that we are seeing significant improvements in accessing our solutions, however we do believe that customers may still experience intermittent issues. We will continue to monitor and provide further updates as the situation evolves. A further update will be provided when we have more information.

10. 29 Here 2025 da 22:48 UTCmonitoring

    We have continued to see an improvement across the Fourth suite of products and believe that overall they are in a stable condition. Remedial actions undertaken by Microsoft may still have a small impact, but we firmly believe the situation will improve even further over the next hour. We will continue to monitor throughout the evening and pending any further information, this Incident will be resolved at the start of the day tomorrow. Thank you for your understanding.

11. 30 Here 2025 da 09:00 UTCresolved

    Hello, We can confirm that our affected solutions have remained stable for the period since the last update. As such we consider this incident as resolved. Thank you.

1. 25 Here 2025 da 06:37 UTCmonitoring

   As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you’ll be prompted to reset your password. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.

2. 27 Here 2025 da 09:45 UTCmonitoring

   As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you will be informed your credentials are incorrect. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.

3. 31 Here 2025 da 17:32 UTCresolved

   This incident has been resolved.

1. 20 Here 2025 da 09:19 UTCinvestigating

   Dear Customer, There is currently an issue with Amazon Web Services which is affecting a large portion of the internet. As a leading SaaS provider, we are currently working diligently to ascertain real time impact on services we provide. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status

2. 20 Here 2025 da 09:44 UTCinvestigating

   Dear Customer, UPDATE FROM AWS: Oct 20 2:27 AM PDT We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status Fourth is continuing to investigate real time impact on our valued customers.

3. 20 Here 2025 da 10:07 UTCinvestigating

   Dear Customer, UPDATE FROM AWS: Oct 20 3:03 AM PDT We continue to observe recovery across most of the affected AWS Services. We can confirm global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status Fourth is continuing to investigate real time impact on our valued customers.

4. 20 Here 2025 da 10:43 UTCinvestigating

   UPDATE FROM AWS: Oct 20 3:35 AM PDT The underlying DNS issue has been fully mitigated, and most AWS Service operations are succeeding normally now. Some requests may be throttled while we work toward full resolution. Additionally, some services are continuing to work through a backlog of events such as Cloudtrail and Lambda. While most operations are recovered, requests to launch new EC2 instances (or services that launch EC2 instances such as ECS) in the US-EAST-1 Region are still experiencing increased error rates. We continue to work toward full resolution. If you are still experiencing an issue resolving the DynamoDB service endpoints in US-EAST-1, we recommend flushing your DNS caches. We will provide an update by 4:15 AM, or sooner if we have additional information to share. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status Fourth is continuing to investigate real time impact on our valued customers.

5. 20 Here 2025 da 11:11 UTCmonitoring

   UPDATE FROM AWS: Oct 20 4:08 AM PDT We are continuing to work towards full recovery for EC2 launch errors, which may manifest as an Insufficient Capacity Error. Additionally, we continue to work toward mitigation for elevated polling delays for Lambda, specifically for Lambda Event Source Mappings for SQS. We will provide an update by 5:00 AM PDT. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status Fourth will continue to monitor and mitigate any impact on our valued customers.

6. 21 Here 2025 da 08:04 UTCresolved

   This incident has been resolved.

1. 9 Here 2025 da 09:27 UTCinvestigating

   Good Morning, We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On We are currently working to resolve this issue. The next update will be provided in 30 minutes.

2. 9 Here 2025 da 09:50 UTCinvestigating

   We are aware an investigating intermitent issues with accessing Fourth Services via SSO in EMEA. Our Technical team are working with our Cloud Infrastructure partner to determine the root cause and fix. We apologies for the disruption to your service.

3. 9 Here 2025 da 10:02 UTCinvestigating

   We are aware of intermitent issues with accessing Fourth Services via SSO in EMEA. Our Cloud Infrastructure partner has confirmed they are experiencing issues with their Content Delivery Network (CDN), which is affecting Fourth and the wider user base. Further updates will be provided, when we get more information. We apologies for the disruption to your service.

4. 9 Here 2025 da 10:08 UTCinvestigating

   UPDATE: We can confirm that the issue being experienced lies with Microsoft services as show here: https://azure.status.microsoft/en-gb/status We are continuously monitoring affected services for signs of recovery. Further updates will be provided, when we get more information. We apologies for the disruption to your service.

5. 9 Here 2025 da 10:34 UTCinvestigating

   We can confirm that the issue being experienced lies with Microsoft services as show here: https://azure.status.microsoft/en-gb/status We are continuously monitoring affected services for signs of recovery. Further updates will be provided, when we get more information. We apologies for the disruption to your service.

6. 9 Here 2025 da 11:35 UTCidentified

   UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes. Fourth are continuing to monitor our services and solutions and will advise when we see an improvement. For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status An update will be provided in the next 30 minutes. We sincerely apologise for the disruption this has caused.

7. 9 Here 2025 da 12:03 UTCmonitoring

   Our testing shows we are able to gain access through Single Sign On and therefore we believe this issue has been resolved. We will continue to monitor https://azure.status.microsoft/en-gb/status And provide further updates if required.

8. 10 Here 2025 da 09:04 UTCresolved

   Good Morning, After reviewing the below, we are confident the issues experienced by Microsoft have been resolved and all services provided by Fourth are no longer impacted. https://azure.status.microsoft/en-gb/status We apologise for the disruption this has caused.

1. 11 Gwengolo 2025 da 12:59 UTCmonitoring

   We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control.

2. 11 Gwengolo 2025 da 15:50 UTCmonitoring

   We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. For further information relating to this incident, please see the below article; https://gulfnews.com/technology/red-sea-cable-chaos-why-the-internet-didnt-go-dark-1.500263896 Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control. We will continue to monitor and provide an update when this situation improves.

3. 30 Gwengolo 2025 da 08:00 UTCresolved

   This incident has been resolved.

1. 21 Mae 2025 da 09:04 UTCinvestigating

   We are aware of a situation where some customers are experiencing delays and timeouts when accessing our mobile apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 21 Mae 2025 da 10:05 UTCidentified

   We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

3. 21 Mae 2025 da 11:22 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

4. 21 Mae 2025 da 13:02 UTCmonitoring

   We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

5. 22 Mae 2025 da 08:56 UTCresolved

   We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage. We greatly apologise for this disruption.

1. 11 Mae 2025 da 17:53 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 11 Mae 2025 da 18:45 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

3. 11 Mae 2025 da 19:20 UTCmonitoring

   We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

4. 12 Mae 2025 da 06:30 UTCidentified

   We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

5. 12 Mae 2025 da 10:01 UTCidentified

   We have identified the cause of this incident and are working towards an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again, we deeply apologise for this disruption.

6. 12 Mae 2025 da 10:38 UTCmonitoring

   We have implemented a fix for this incident, and services are now fully restored. Our teams are continuing to monitor closely to ensure stability. Thank you for your patience and understanding throughout this disruption.

7. 12 Mae 2025 da 16:06 UTCresolved

   We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however we will aim to post a formal Incident Report here within the next 5 business days. We greatly apologise for this disruption.

1. 2 Genver 2025 da 17:27 UTCinvestigating

   We are aware that some customers are currently experiencing latency when logging in to Single Sign On and using connected applications. Our teams have been actively working throughout the day to address this issue, and investigations are progressing. Testing confirms that all applications remain operational, though performance may be slower than usual. We apologise for the inconvenience caused and assure you that we are prioritising a swift resolution. Further updates will be provided as soon as we have additional information.

2. 3 Genver 2025 da 09:38 UTCmonitoring

   This morning our development team have implemented a fix and the result of this is is an immediate improvement in log in and response times. We are confident that this issue has now been resolved but if you continue to see issues, please let us know. We sincerely apologise for the inconvenience this has caused.

3. 7 Genver 2025 da 09:20 UTCresolved

   We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

1. 15 Du 2024 da 10:16 UTCinvestigating

   Dear Customer, We have been made aware of a critical incident affecting some customers. Salesforce is currently investigating the root cause of the issue. You can find updates at the following link: https://status.salesforce.com/incidents/13457 We apologise for this disruption to your service. The next update will be shared once we have more significant information.

2. 15 Du 2024 da 10:53 UTCidentified

   Salesforce has been able to identify the cause of this incident and is currently working towards finding an appropriate resolution. You can find updates at the following link: https://status.salesforce.com/incidents/13457 We apologise for this disruption to your service. The next update will be shared once we have more significant information.

3. 15 Du 2024 da 12:28 UTCmonitoring

   Salesforce has now implemented a solution and is currently monitoring for completeness. The team is seeing positive results after completing the rollback. Due to the scale of the issue, the rollback is being implemented in stages. Affected customers should notice improved performance as each rollback is completed. We apologise for this disruption to your service.

4. 15 Du 2024 da 17:42 UTCresolved

   We are confident that the fix applied by Salesforce, along with internal monitoring this afternoon, has resolved the incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here within the next 5 business days. We greatly apologise for this disruption.

1. 13 Du 2024 da 01:01 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.

2. 13 Du 2024 da 01:17 UTCidentified

   We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologize for this disruption.

3. 13 Du 2024 da 01:19 UTCidentified

   We are continuing to work on a fix for this issue.

4. 13 Du 2024 da 01:30 UTCmonitoring

   We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologize for this disruption to your service.

5. 13 Du 2024 da 01:45 UTCresolved

   We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologize for this disruption.

1. 28 Here 2024 da 10:46 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 28 Here 2024 da 11:49 UTCidentified

   We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

3. 28 Here 2024 da 12:14 UTCidentified

   UPDATE: Should you continue to experience difficulties accessing through a browser, we can confirm that customers accessing Single Sign On through mobile devices can do so successfully. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

4. 28 Here 2024 da 12:35 UTCmonitoring

   We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

5. 30 Here 2024 da 11:17 UTCresolved

   We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.