58 Frameio incidents · Du 2023 — official updates, affected components, duration and resolution details.
No momento, estamos investigando o problema.
Os sistemas estabilizaram. Continuamos a monitorizar.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Estamos actualmente a investigar esta questão.
This incident has been resolved.
Traduzido automaticamente da atualização oficial do incidente.
Estamos actualmente a investigar esta questão.
Foi implementada uma correção e estamos monitorando os resultados.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Os utilizadores não puderam visualizar as colecções e algumas ofertas de IU foram apresentadas incorrectamente no site,
Foi implementada uma correção e estamos monitorando os resultados.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Estamos atualmente passando por um atraso na entrega de mensagens e estamos investigando.
Identificámos a questão e estamos a trabalhar na retranscodificação de um pequeno número de activos que sofreram problemas.
Identificámos a questão e estamos a trabalhar na retranscodificação de um pequeno número de activos que sofreram problemas.
Ainda estamos a trabalhar na repetição de trabalhos.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Estamos investigando relatórios de processamento lento de novos uploads de arquivos para contas v4 em Frame.io.
Identificámos a questão e isolámos os sistemas em que se encontra. Estamos aumentando outros recursos para ajudar a trabalhar através do backlog mais rápido.
Todos os trabalhos de backlog foram processados e estamos retomando operações normais. Continuaremos a monitorizar enquanto está a retomar.
This incident has been resolved.
Traduzido automaticamente da atualização oficial do incidente.
Os usuários estão relatando processamento lento ao carregar arquivos para suas contas v4 em Frame.io.
Identificámos a origem da questão e estamos a trabalhar activamente para atenuar.
Foi implementada uma correção e estamos monitorando os resultados.
O incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Estamos investigando um problema que afeta usuários de unidade montada
A questão foi identificada e está a ser implementada uma solução.
Foi implementada uma solução e estamos a acompanhar.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
We are currently investigating an issue affecting uploads.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
New uploads are processing as expected. We are continuing to monitor our systems.
This incident has been resolved, uploads are continuing to process as expected.
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
We are continuing to investigate this issue.
We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
Services continue to be operational, we're continuing to monitor.
This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].
We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load on shares.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing degraded performance
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are briefly were experiencing delays while using Frame.io. We are currently investigating the underlying cause. Our team mitigated the impact and restored the system to operational.
We are currently investigating the cause
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating the cause
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue
We are continuing to investigate this issue.
We are continuing to investigate this issue. We have observed a reduction in the frequency of occurrences.
We're no longer seeing occurrences. Monitoring continues while we investigate the root cause.
No further occurrences observed. We're closing the incident and will continue to monitor, investigate the root cause, and evaluate whether additional remediation is needed. For questions, please reach out to our support team through chat or email [email protected].
This incident has been resolved.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an outage with our search service
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users experienced errors and higher than normal latency while using Frame.io. Including loading pages, fetching projects/assets, and performing certain actions. Our team was able to mitigate the issue and restore service.
Some users are experiencing issues with logging into Frame.io via Adobe Auth. Our team is working to identify the root cause and implement a fix.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are actively monitoring.
The login issues have been resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].