58 Fullstory incidents · Du 2023 — official updates, affected components, duration and resolution details.
Uma mudança foi feita no dia 23 de setembro para a forma como URLs para os ativos capturados são resolvidos; esta inadvertidamente levou a reprodução sendo quebrado para sessões no Centro de Dados EU1. Isto foi corrigido por volta desta mudança às 9:45 UTC.
Traduzido automaticamente da atualização oficial do incidente.
Implementamos uma correção para um problema que causou atrasos na disponibilidade de alguns dados de sessão, contribuiu para a degradação do desempenho da pesquisa e painel, e notificações de alerta potencialmente adiadas no Fullstory do aplicativo. Estamos a acompanhar activamente os resultados para garantir a plena estabilidade.
Continuamos monitorando quaisquer outros problemas.
Este incidente já foi resolvido. Se você está experimentando quaisquer problemas passados 6:15 PM (ET), por favor envie-nos um e-mail em [email protected].
Traduzido automaticamente da atualização oficial do incidente.
Estamos cientes de um problema relatado pelo nosso provedor de infraestrutura em nuvem (Google Cloud Platform) impactando vários serviços Fullstory no data center NA1. Os serviços afetados incluem captura de dados (web and native mobile), aplicação Fullstory, API, Webhooks & Alerts, Anywhere: Armazém, Guias e Pesquisas, StoryAI e Workforce. A captura de dados pode ser interrompida durante este período. Estamos ativamente envolvidos com o nosso provedor, estamos acompanhando de perto a situação, e forneceremos atualizações à medida que eles ficam disponíveis.
Estamos vendo a recuperação do problema relatado pelo nosso provedor de infraestrutura em nuvem (Google Cloud Platform) e estamos monitorando ativamente para garantir a estabilidade total avançando. Você também pode seguir o status do provedor diretamente aqui: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev
O problema relatado pelo nosso provedor de infraestrutura em nuvem (Google Cloud Platform) está agora resolvido e os serviços Fullstory estão totalmente operacionais a partir de 1o de setembro de 2026 às 4:32 PM (ET). Qualquer dado atrasado está sendo processado e estará disponível em breve. Se você tiver alguma dúvida ou estiver tendo algum problema contínuo, por favor, entre em contato com [email protected].
Traduzido automaticamente da atualização oficial do incidente.
Às 10:40 AM ET, usuários de Esquema de Prata na NA1 começaram a experimentar atrasos de sincronização de armazém com todos os usuários afetados por volta das 11:10 AM ET. Ainda estamos a investigar esta questão.
Implementamos uma correção para o problema que começou por volta das 10:40 AM ET, que estava causando atrasos para nossos clientes de armazém Silver Schema na região NA1. O sistema está agora a recuperar. Nossa equipe está tomando medidas para garantir que todos os dados sejam processados com precisão, e publicaremos outra atualização quando todo o processamento voltar ao normal.
A questão que causou atrasos para clientes de armazém Silver Schema na região NA1 foi resolvida e o serviço está de volta à operação completa a partir de 18 de agosto de 2026 às 4:23 ET. Se você tiver alguma dúvida ou estiver tendo problemas contínuos, por favor, não hesite em contatar nossa equipe no [email protected].
Traduzido automaticamente da atualização oficial do incidente.
From 7:58pm UTC on the 6th of August, users in NA1 & EU1 organisations with Guides & Surveys enabled were unable to create or edit tours and smart tips. There was also some disruption of end-user content delivery, though this was mitigated by edge caching serving cached content. The issue was resolved by 8:30am UTC on the 7th of August.
Estamos cientes de um problema com BigQuery que começou por volta de 23 de julho de 2026 às 7:45 AM (ET) que está impactando Fullstory Anywhere: conexões de Armazém que utilizam BigQuery. Estamos acompanhando de perto a situação e forneceremos atualizações à medida que elas estiverem disponíveis.
Para esclarecer o escopo deste incidente: Fullstory usa o BigQuery internamente para transformar dados para todos os Anywhere: Clientes de Armazém no data center NA1, independentemente do tipo de destino final. Como resultado, essa degradação do BigQuery pode ter atrasado a sincronização de um pequeno número de tabelas para todos os destinos de qualquer lugar: Clientes de Armazém na NA1 — incluindo BigQuery, Redshift, Databricks e Snowflake — não só clientes sincronizando diretamente com BigQuery. Continuamos monitorando e forneceremos uma atualização adicional à medida que as sincronizaçãos se recuperam.
Este incidente está resolvido. A degradação subjacente do BigQuery foi atenuada, e a camada de transformação de dados que Fullstory usa para qualquer lugar: Armazém em NA1 retornou à operação normal. Todas as sincronias que foram adiadas durante este período foram agora captadas, e as tabelas afetadas estão atualizadas em todos os destinos (BigQuery, Redshift, Databricks e Snowflake). A questão ocorreu de aproximadamente 7:45 AM ET até 11:20 AM ET em 23 de julho de 2026. Pedimos desculpa pela interrupção e agradecemos a vossa paciência. Envie-nos um e-mail para [email protected] se continuar a ver problemas.
Traduzido automaticamente da atualização oficial do incidente.
O modelo por trás dos recursos da StoryAI que estão diretamente incorporados dentro dos painéis, segmentos e replay de sessão estão vendo disponibilidade degradada devido a uma falha do Google. Estamos a trabalhar em estreita colaboração com a sua equipa para resolver esta questão. Outras características de IA dentro da Fullstory não são impactadas neste momento.
Este incidente foi resolvido
Traduzido automaticamente da atualização oficial do incidente.
Between July 6, 2026 at 8:47 AM EDT and July 7, 2026 at 12:00 PM EDT, incorrect filter configurations were intermittently applied to the default canned metrics (Users Today, Sessions Today, Error Rate, and Avg Page Load Time), which could have caused them to display unexpected filter values or report zero results due to no matching data. If you have any questions or are experiencing any continued issues with canned metrics, please reach out to [email protected].
Beginning at approximately 04:00 CEST (22:00 EDT Jun 10), end users on sites where Guides & Surveys is installed may have experienced guides, tours, surveys, and smart tips not displaying correctly, and interaction data was delayed. This only is impacting customers in our NA data center. This issue was caused by resource exhaustion in the service responsible for delivering and recording end-user activity, not in the FullStory application itself. The FullStory app, Guides & Surveys editor, and theme/targeting configuration were not affected. No data was lost. Content delivery may have been delayed, and whether queued interactions are replayed will depend on whether the end user's session re-qualifies against targeting rules. We have identified the root cause of this issue, implemented a fix, and are actively monitoring the service. We will provide a further update once the service has been fully restored.
This incident has been resolved. Guides, tours, surveys, and smart tips are now delivering normally for end users in the NA data center. We apologize for the disruption and are implementing additional safeguards to prevent recurrence. If you are still experiencing issues, please contact support at [email protected].
We are investigating an issue where Metric Alerts are triggering at thresholds that do not match the underlying metric data for customers in both our EU and NA data centers. Customers may be receiving alert notifications that appear to fire incorrectly or more frequently than expected. Our engineering team has been notified and is actively investigating. We will provide an update as soon as we have more information. We apologize for the disruption and appreciate your patience.
As of 9:36 AM ET on June 11, 2026, this issue is resolved. A feature flag introduced as part of our multi-metric support rollout caused alert evaluations to diverge from actual metric values, resulting in Metric Alerts firing incorrectly even when the underlying metric had not breached its threshold. Start time of this issue: Multi-Metric Beta customers: June 4, 2026 at 10:27 AM ET All other customers using Metrics with division: June 10, 2026 at 4:25 PM ET If you continue to receive alerts you believe are incorrect, please reach out to us at [email protected]. We apologize for the disruption.
We are monitoring an issue that began on June 6 at 10:00am ET causing data processing delays in our EU1 data center. New sessions are appearing normally, but analytics for recent sessions and data sent from Fullstory to connected warehouses may be delayed. A fix has been implemented today and we are monitoring the system's recovery. We will provide another update as soon as possible.
This issue is now resolved. If you notice any further delays in analytics indexing or data warehouse syncing reach out to [email protected].
On April 6th, 2026, we introduced a limit on the number of pages that can be recorded in a single session to ensure optimal performance. An unexpected side effect caused our systems to continue collecting excess session data without properly saving it, creating a processing backlog. To resolve this, we quickly paused the limit and significantly increased our system's processing capacity to clear the backlog. Unfortunately, because of the size of the delay, a portion of session data was permanently deleted before it could be successfully archived. Due to ongoing metric degradation as a result of that incident, we experienced a similar build up in our processing backlog on May 18th 2026. While we were able to capture the events in these sessions, the affected sessions will appear in a blank state. This issue impacted a small subset of sessions in some customer accounts in our NA data center from May 7th, 04:00 UTC to May 19th, 07:00 UTC when the issue was ultimately resolved.
On April 6th, 2026, we introduced a limit on the number of pages that can be recorded in a single session to ensure optimal performance. An unexpected side effect caused our systems to continue collecting excess session data without properly saving it, creating a backlog in our database. To resolve this, we quickly paused the limit and significantly increased our system's processing capacity to clear the backlog. Unfortunately, because of the size of the delay, a portion of session data was permanently deleted before it could be successfully archived. While we were able to capture the events in these sessions, the affected sessions will appear in a blank state. This issue impacted a small subset of sessions in some customer accounts in our NA data center from April 6th, 11:00 UTC to April 14th, 14:00 UTC when the issue was ultimately resolved.
Some customers using Fullstory Anywhere: Warehouse may have observed a significant decrease in the number of events being transported to their data warehouse between February 24, 2026 to March 13, 2026. No data was lost during this time and all data has been backfilled to the impacted customers' warehouses. This incident is now resolved.
2026/02/24 Data transport to data warehouse significantly delayed for some customers This postmortem details the customer impact, the root cause of what happened, how we addressed the problem, and how we will prevent it from happening in the future. # Customer Impact Some customers using Fullstory Anywhere: Warehouse may have observed a significant decrease in the number of events being transported to their data warehouse between Feb 24, 2026 to Mar 13, 2026. The impact here is limited to object storage destinations such as Amazon S3, Azure Blob Storage, and Google Cloud Storage. # Root Cause The Fullstory platform has two internal pipelines that generate event data and notify downstream systems. There is a streaming pipeline for real time event processing, and a batch pipeline for everything else. Object storage data destinations receive notifications from the latter whenever it processes session and page entities that are deemed inactive i.e. no longer receiving event data. On Feb 24, 2026 the team made a change to the streaming pipeline to track additional metadata about page entities that were being processed. Unfortunately this change had an unintended effect on the batch pipeline which caused notifications to not be fired upon successful processing for a subset of events. Thus event data that should have been transported to object storage to instead remain buffered indefinitely. # Resolution On Mar 11, 2026 the team investigated the issue and pinpointed it to a code change that was deployed on Feb 24, 2026. A fix was deployed on the same day as the issue was found. From there events from newly processed page entities began flowing to affected customer’s data warehouses again. Once the fix was in place the team focused on impact analysis and remediation. A backfill process was kicked off on Mar 12, 2026 to transport event data that did not originally make it to affected customer’s data warehouses. As of Mar 13, 2026 the backfill is complete and any gaps in event data have been filled. No further action is required from those impacted. # Process Changes and Prevention Our team has completed a thorough review of the incident, fixed the relevant bug, and implemented a backfill process for remediation here. We have also identified several areas of improvement with our metrics and monitoring, as well as system changes to prevent this kind of unintended cross-pipeline impact. We deeply regret this incident and invite any Fullstory customer who was materially affected to contact [[email protected]](mailto:[email protected]). We stand by ready to fully address all of your concerns.
We are currently experiencing delays in data processing in our EU1 data center. New sessions may not appear until several minutes later. Additionally, data passed to connected warehouses from Fullstory will be delayed. We are investigating the issue.
Our team has implemented a fix and the system is now catching up. We are addressing delays that began at the following times: - Analytics: 2026-02-27 20:00 UTC - Warehouse: 2026-02-25 03:00 UTC We are taking steps to ensure all data is processed accurately and will post another update once processing is back to normal.
The delay in processing for new sessions has been resolved and this system is now operating normally. We are continuing to work through the delays affecting data passed to connected warehouses from Fullstory. We will provide another update once all processing is back to normal.
This incident in the EU1 region has been resolved. All data processing delays have been cleared, and all systems are now operating normally.
We are currently monitoring an issue that is causing delays for warehouse customers located in our EU1 region. Customers may experience slower than normal processing times. We have identified the root cause and will continue to monitor the situation. We will provide another update as soon as we have more information.
We have implemented a fix for the issue that began around 18:40 UTC, which was causing delays for our warehouse customers in the EU1 region. The system is now catching up. Our team is taking steps to ensure all data is processed accurately, and we will post another update once all processing is back to normal.
Correction: The issue began at approximately 18:40 ET, not 18:40 UTC as previously stated. We have resolved the issue that was causing delays for our warehouse customers in the EU1 region, and all systems are now fully operational. Our team will continue to ensure all data is processed correctly. We appreciate your patience and apologize for any inconvenience this may have caused.
We experienced a service disruption in our EU1 region that impacted playback functionality from 8:45 AM to 9:37 AM UTC. We apologize for any inconvenience this may have caused.
From 1:04 PM to 1:26 PM EST, Fullstory experienced elevated error rates for session capture and some areas of the app. This also caused slight processing delays that lasted until about 2:00 PM EST. There was minimal to no data loss, and most failed requests were successful on retry.
From January 22, 2026 at 12:54 PM ET through January 23, 2026 at 11:26 AM ET, the Get Session API was unintentionally unavailable. Any requests to Get Session API may have incorrectly responded with HTTP 403 for valid calls. Fullstory customers that attempted to send an API request during the outage window will need to process these requests again. If you believe your account was impacted or have any questions, please reach out to [email protected].
Certain organizations are experiencing elevated server API error rates, specifically for the create event batch API.
This incident has been resolved.
