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    Histórico de interrupções do Gathercontent

    4 Gathercontent incidents · Gwengolo 2023 — official updates, affected components, duration and resolution details.

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    Content Workflow Editor Issue

    Início 9 Gwengolo 2024 da 21:14 UTC · 2d 18h

    OutageMajor incident
    Componentes afetados
    Editor Servers
    1. 9 Gwengolo 2024 da 21:14 UTCinvestigating

      We're currently investigating an issue affecting the layout and display of content when editing items

    2. 9 Gwengolo 2024 da 21:42 UTCinvestigating

      The Content Workflow services are temporarily unavailable whilst we continue to investigate the issue

    3. 9 Gwengolo 2024 da 22:29 UTCidentified

      The issue has been identified and we're working to resolve the problem at this time

    4. 9 Gwengolo 2024 da 23:41 UTCidentified

      We're currently in the process of testing a potential fix. More updates to come shortly.

    5. 10 Gwengolo 2024 da 00:36 UTCmonitoring

      A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance. We'll be monitoring the results and provide another final update to close out this incident.

    6. 10 Gwengolo 2024 da 16:04 UTCmonitoring

      We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.

    7. 11 Gwengolo 2024 da 16:02 UTCmonitoring

      We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available. Please contact our support team in case of any specific issues for further assistance.

    8. 12 Gwengolo 2024 da 13:14 UTCmonitoring

      We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.

    9. 12 Gwengolo 2024 da 15:19 UTCresolved

      This incident has been resolved.

    Data Processing Delays - Emails and Potentially Exports Affected

    Início 11 Kerzu 2023 da 22:01 UTC · 1h 1m

    IssuesMinor incident
    Componentes afetados
    Web Application
    1. 11 Kerzu 2023 da 22:01 UTCidentified

      Our data processing infrastructure is running behind which is causing inaccuracies in the emails and exporting. No data has been lost and the system should be caught up soon.

    2. 11 Kerzu 2023 da 22:54 UTCmonitoring

      We have deployed a fix and emails and exports should start processing again.

    3. 11 Kerzu 2023 da 23:02 UTCresolved

      Emails and exports should be processing as expected.

    Item editor having an unstable connection

    Início 2 Here 2023 da 20:54 UTC · 9h 24m

    OutageMajor incident
    Componentes afetados
    Editor Servers
    1. 2 Here 2023 da 20:54 UTCinvestigating

      We are currently looking into getting stability into our platform

    2. 2 Here 2023 da 21:48 UTCmonitoring

      We've identified the main cause of the instability and have put some measures in place to avoid further outages.

    3. 3 Here 2023 da 06:19 UTCresolved

      This incident has been resolved.

    Partial outage and connectivity issues

    Início 18 Gwengolo 2023 da 20:07 UTC · 11h 44m

    OutageMajor incident
    Componentes afetados
    Web ApplicationAPI
    1. 18 Gwengolo 2023 da 20:07 UTCmonitoring

      Our vendor is currently having issues with their platform, we are keeping a close eye and will update as we can.

    2. 18 Gwengolo 2023 da 21:56 UTCmonitoring

      We have temporarily disabled the API until we can see stability in the platform. We will keep monitoring and update when we know more.

    3. 19 Gwengolo 2023 da 07:51 UTCresolved

      This incident has been resolved.