59 Geckoboard incidents · Genver 2024 — official updates, affected components, duration and resolution details.
Atualmente estamos investigando erros intermitentes em alguns widgets. Forneceremos atualizações conforme soubermos mais.
Nossa investigação não encontrou nenhum problema em curso, e estamos fechando este alerta. Pedimos desculpas por qualquer confusão e apreciamos sua paciência.
Traduzido automaticamente da atualização oficial do incidente.
Estamos investigando um problema que afeta alguns clientes em que painéis podem parecer em branco. Nossa equipe está trabalhando ativamente para identificar a causa e restaurar a funcionalidade normal do painel. Forneceremos outra atualização assim que tivermos mais informações.
Identificamos o problema impedindo alguns painéis de carregar corretamente, e nossa equipe está trabalhando em uma correção. Forneceremos mais atualizações à medida que tivermos mais informações.
Lançamos uma atualização para resolver o problema, e os painéis devem estar carregando como esperado. Vamos continuar a monitorizar a situação.
O problema que afeta alguns painéis por não exibir corretamente já foi resolvido. Obrigado pela vossa paciência. Contacte-nos em [email protected] se tiver mais problemas.
Traduzido automaticamente da atualização oficial do incidente.
Alguns clientes estão tendo problemas com seus widgets do Dropbox que não estão carregando devido a um incidente contínuo do Dropbox: https://status.dropbox.com/incidents/q9v98cvgfbms. Estamos monitorando a situação e compartilharemos outra atualização assim que tivermos mais informações.
O Dropbox implementou uma correção às 14:26 UTC, e os widgets estão gradualmente voltando online. Continuamos a acompanhar a situação.
O problema que afeta as contas do Dropbox foi resolvido e os widgets estão carregando normalmente. Se continuar a ter problemas, por favor contacte a nossa equipa no [email protected] e ajudaremos ainda mais.
Traduzido automaticamente da atualização oficial do incidente.
Estamos cientes de uma falha de serviço com nosso provedor de plataforma de pagamento que está afetando o faturamento recorrente e a API de gerenciamento de assinatura, o que pode impedir alguns usuários de fazer pagamentos ou mudar planos. Forneceremos atualizações adicionais à medida que as informações estiverem disponíveis.
Nosso provedor de pagamento resolveu a falha que afeta o faturamento e a API de gerenciamento de assinatura. Se você estiver tendo problemas com sua assinatura, entre em contato diretamente com nossa equipe em [email protected] para obter mais assistência.
Traduzido automaticamente da atualização oficial do incidente.
Estamos cientes de um incidente que afeta o Monitor de Campanha (https://status.campaignmonitor.com/incident/692706), que afetará widgets de clientes usando a integração. Sua equipe está ciente do problema e está trabalhando em uma correção.
A questão do Monitor da Campanha foi resolvida pela sua equipa.
Traduzido automaticamente da atualização oficial do incidente.
Estamos cientes de um problema que impede alguns clientes de iniciar sessão via Single Sign-On (SSO). Isso é causado por uma falha em um provedor de autenticação de terceiros, e sua equipe está trabalhando ativamente em uma correção. Usuários que fazem login com um endereço de e-mail e senha podem fazer login como de costume. Todas as outras partes da nossa plataforma permanecem totalmente operacionais. Estamos monitorando de perto e vamos postar atualizações aqui como sabemos mais.
A questão que afecta o registo do SSO foi resolvida. O provedor upstream implantou uma correção e recuperação confirmada, e SSO logins estão funcionando normalmente novamente (https://status.workos.com/) Todas as outras funcionalidades da plataforma permaneceram inalteradas. Se você ainda está tendo problemas em entrar, por favor, entre em contato com [email protected].
Traduzido automaticamente da atualização oficial do incidente.
We’re investigating an issue affecting some customers using our legacy dashboards, in which they may fail to load. We’ve identified the root cause and are actively working on a fix. We’ll provide another update as soon as we have more information.
We've released an update to resolve the issue. All dashboards should be loading seamlessly again. We'll continue monitoring the situation and update you shortly.
The issue affecting legacy dashboards has now been resolved. Thank you for your patience while we worked on a fix. If you continue to experience any issues, please contact us at [email protected].
We are currently investigating an issue preventing some users from adding or editing dashboard widgets. We will provides updates as more information is available.
A fix has been implemented for the issue preventing some users from adding or editing dashboard widgets, and widgets can now be added and edited normally. If you continue to experience any unexpected behavior, please reach out to our team at [email protected] for further assistance.
We are currently investigating issues with Spreadsheets widgets. We'll provide updates as we learn more.
We've released an update to resolve the issues with the Spreadsheets widgets. We'll continue monitoring the situation and update you shortly
Service incident related to Spreadsheets is now resolved. Thank you for your patience. Please contact us at [email protected] if you experience any further issues.
We are currently investigating an issue with our Shopify integration, and we'll provide updates as we learn more.
We are currently investigating whether this is related to an ongoing outage on Shopify's side affecting admins, storefronts, checkouts, and Retail POS. You can follow Shopify's own status updates at https://www.shopifystatus.com. We will update this page as we learn more.
A fix has been implemented, and we are monitoring.
The issue impacting Shopify connections has been resolved. Please reach out to [email protected] if you are experiencing any further issues.
We are currently investigating potential issues with widgets not refreshing. We'll provide updates as we learn more.
We have identified the root cause for the issue that is currently preventing widgets from refreshing and are currently working on its fix. More info to follow.
We've released an update to resolve the issues with widgets not refreshing. We'll continue monitoring the situation and update you shortly
Service incident related to widgets not refreshing is now resolved. Please contact us at [email protected] if you experience any further issues.
Due to Klaviyo's outage, the widgets are no longer working. We are currently investigating this issue, and we'll provide updates as we learn more.
We have identified the root cause and are currently working on a fix.
We've released an update, and everything should be working as expected again. We'll continue monitoring the situation.
Service incident related to the Klaviyo integration is now resolved. Please contact us at [email protected] if you experience any further issues.
We have identified the root cause of the issue affecting HubSpot, Aircall and Pipedrive refresh times
Service incident affecting HubSpot, Aircall and Pipedrive refresh times is now resolved. Please contact us at [email protected] if you experience any further issues.
We're aware of an issue which may be causing some users to be unable to load the Geckoboard app or post to their Datasets endpoints. We've identified the cause and are working on a fix.
Our engineers have isolated the cause and we're working on ensuring that the issue does not recur. We'll update you once the issue is fully resolved.
We've successfully resolved the underlying issue. Thank you for your patience.
We are experiencing an issue that may prevent connecting with MS Teams, as well as degraded performance with snapshots/notifications posting to MS Teams channels. We are currently investigating and awaiting further information from Microsoft on the scope of the issue. We will provide further details as they are available.
The issue impacting MS Teams has been resolved. New connections and snapshots are working again as expected. Please reach out to our team at [email protected] if you have any further trouble with your MS Teams connections.
We are currently investigating an issue preventing users from creating new Slack connections. We'll provide updates as we learn more.
We've released an update to resolve the issues with Slack connections and are continuing to monitor the situation. We will provide further updates as they are available.
The incident involving Slack connections has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We are currently investigating an issue causing some dashboard widgets to fail to load over TV connections. We have identified the cause and are currently working to resolve it. We'll provide another update soon.
A fix has been implemented for widgets failing to load on TV screens, and we are monitoring the results. We will provide further updates as they are available.
The incident involving some widgets failing to load on TV screens has now been resolved. Thank you for your patience. Please contact us at [email protected] if you need any further assistance.
We’re currently investigating an issue affecting users attempting to create new Aircall integrations. Existing Aircall connections remain unaffected at this time.
The fix is out! All connections, including newly created ones, are functioning as expected. Please get in touch if you still notice any issues.
The issue affecting the creation of new Aircall integrations has been fully resolved. All services are operating normally. Please contact us at [email protected] if you experience any further issues.
We are currently investigating issues with the Airtable integration. We'll provide updates as we learn more.
We have identified that the issue with Airtable connections was caused by an Airtable outage on Friday (Feb 21, 2026). The outage affected the tokens we use to fetch Airtable data, rendering them invalid. To resolve this issue, affected customers need to reconnect their connections from https://app.geckoboard.com/admin/connections. We will also reach out to any affected customers separately via email. For any further questions, please feel free to contact our support team at [email protected].
We have sent reconnection emails to all affected customers, and you can also reconnect in the app from https://app.geckoboard.com/admin/connections. Thank you for your patience. Please contact us at [email protected] if you experience any further issues or have questions.
We are currently investigating issues with password resets. We'll provide updates as we learn more.
We have identified the root cause of the password reset issue and are currently working on a solution.
This issue affecting password resets is now resolved. If you still experience any difficulties, please get in touch with our support team at [email protected].
