Histórico de interrupções do Getfeedback

1. 21 Here 2026 da 15:56 UTCinvestigating

   Tomamos temporariamente o nosso serviço GetFeedback offline para realizar a manutenção de segurança preventiva urgente. Por favor, note que não há evidência de uma violação de segurança ou compromisso com nossos sistemas. Estamos a tomar proactivamente estas medidas como medida preventiva para garantir a protecção total da nossa infra-estrutura e dos dados dos clientes. Nossas equipes de engenharia e segurança estão aplicando ativamente as atualizações necessárias e testando o serviço. Esperamos trazer o GetFeedback de volta online assim que a manutenção estiver completa. Obrigado pela vossa paciência e compreensão.

2. 21 Here 2026 da 15:56 UTCinvestigating

   Continuamos a investigar esta questão.

3. 21 Here 2026 da 23:10 UTCmonitoring

   O GetFeedback está de volta. Terminamos a manutenção preventiva de segurança e temos as proteções necessárias no local. Não vemos nenhuma evidência de uma violação de segurança ou qualquer compromisso de dados do cliente. Vamos continuar a vigiar de perto.

4. 21 Here 2026 da 23:17 UTCresolved

   O incidente foi resolvido. O GetFeedback está de volta. Terminamos a manutenção preventiva de segurança e temos as proteções necessárias no local. Não vemos nenhuma evidência de uma violação de segurança ou qualquer compromisso de dados do cliente.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Gouere 2026 da 19:15 UTCinvestigating

   Este problema está impedindo os clientes de alcançar um agente ao vivo ou enviar um caso de suporte por email através dele. Os usuários verão "Houve um problema de conexão com o suporte. Por favor, tente novamente mais tarde" ou "Houve um problema técnico ligando você à nossa equipe de suporte. Por favor, tente novamente mais tarde". Estamos cientes e a investigar.

2. 14 Gouere 2026 da 19:58 UTCidentified

   A questão foi identificada e está a ser implementada uma solução.

3. 14 Gouere 2026 da 20:00 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

4. 14 Gouere 2026 da 20:06 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 18 Cʼhwevrer 2026 da 01:33 UTCinvestigating

   We are currently investigating this issue.

2. 18 Cʼhwevrer 2026 da 02:03 UTCidentified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. 18 Cʼhwevrer 2026 da 02:45 UTCmonitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. 18 Cʼhwevrer 2026 da 03:15 UTCresolved

   This incident has been resolved.

1. 26 Du 2025 da 17:23 UTCinvestigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. 26 Du 2025 da 19:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 Du 2025 da 21:34 UTCresolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. 20 Here 2025 da 16:24 UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. 20 Here 2025 da 19:34 UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 29 Gwengolo 2025 da 23:14 UTCresolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. 14 Eost 2025 da 15:15 UTCinvestigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. 14 Eost 2025 da 15:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Eost 2025 da 18:31 UTCresolved

   This incident has been resolved.

1. 10 Mezheven 2025 da 11:26 UTCinvestigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. 10 Mezheven 2025 da 11:44 UTCidentified

   This issue is being caused by an outage with one of our downstream providers.

3. 10 Mezheven 2025 da 23:08 UTCmonitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. 11 Mezheven 2025 da 01:04 UTCresolved

   This incident has been resolved.

1. 20 Cʼhwevrer 2025 da 04:20 UTCmonitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. 20 Cʼhwevrer 2025 da 17:25 UTCresolved

   This issue has been resolved.

1. 15 Genver 2025 da 16:19 UTCresolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. 4 Kerzu 2024 da 04:53 UTCinvestigating

   We are currently investigating this issue.

2. 4 Kerzu 2024 da 04:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 Kerzu 2024 da 05:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 Kerzu 2024 da 05:29 UTCresolved

   This incident has been resolved.

1. 29 Eost 2024 da 18:49 UTCidentified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. 29 Eost 2024 da 19:15 UTCresolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. 13 Eost 2024 da 18:41 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 13 Eost 2024 da 18:51 UTCresolved

   This incident has been resolved.

1. 6 Eost 2024 da 15:30 UTCinvestigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. 7 Eost 2024 da 15:18 UTCresolved

   This incident has been resolved.

1. 30 Gouere 2024 da 17:45 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 30 Gouere 2024 da 19:09 UTCresolved

   The issue has been resolved.

1. 23 Gouere 2024 da 18:04 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 23 Gouere 2024 da 21:39 UTCresolved

   The issue has been resolved and results are available to view.

1. 4 Gouere 2024 da 14:17 UTCinvestigating

   We are currently investigating this issue.

2. 4 Gouere 2024 da 15:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 Gouere 2024 da 10:51 UTCresolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. 3 Gouere 2024 da 19:09 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 3 Gouere 2024 da 19:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 Gouere 2024 da 20:07 UTCresolved

   This incident has been resolved.

1. 2 Gouere 2024 da 16:21 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2 Gouere 2024 da 17:41 UTCidentified

   Users unable to view survey responses on their dashboards during this period

3. 2 Gouere 2024 da 17:46 UTCmonitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. 2 Gouere 2024 da 19:02 UTCresolved

   All data is restored.

1. 17 Mezheven 2024 da 12:22 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 17 Mezheven 2024 da 18:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 Mezheven 2024 da 18:45 UTCresolved

   This incident has been resolved and results are now loading in the GetFeedback platform.