Histórico de interrupções do Gotoconnect

1. 4 Gwengolo 2026 da 12:31 UTCinvestigating

   Estamos investigando ativamente relatórios de que alguns clientes podem estar tendo problemas em receber emails da GoTo, incluindo confirmações 2FA para Resolver, Resgate e GoToMyPC. Nossos engenheiros estão trabalhando para identificar o problema e fornecerão outra atualização em breve.

2. 4 Gwengolo 2026 da 12:47 UTCidentified

   Nossos engenheiros identificaram que a taxa de entrega de e-mail está melhorando e estão trabalhando continuamente para uma resolução com nosso parceiro de entrega de e-mail. Providenciaremos outra atualização em breve.

3. 4 Gwengolo 2026 da 12:59 UTCmonitoring

   Nosso parceiro corrigiu o problema e estamos vendo estabilidade sustentada nos serviços de e-mail. Continuaremos a acompanhar a situação e a apresentar uma actualização final em breve.

4. 4 Gwengolo 2026 da 13:31 UTCresolved

   Confirmámos que a questão foi resolvida e que todos os sistemas estão 100% operacionais. Realizaremos uma revisão interna desta questão e faremos melhorias adequadas ao nosso sistema para ajudar a prevenir ou minimizar a recorrência futura.

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Eost 2026 da 15:55 UTCidentified

   Nossos engenheiros estão investigando problemas com assinatura de código para Rescue, GoToAssist v5, Pro e Central, o que pode levar a falhas intermitentes ao iniciar as sessões. Providenciaremos outra atualização em breve.

2. 27 Eost 2026 da 16:38 UTCidentified

   Nossos engenheiros continuam investigando os problemas de assinatura de código relatados para Resgate, GoTo Assist v5, Pro e Central. Providenciaremos outra atualização em breve.

3. 27 Eost 2026 da 17:40 UTCmonitoring

   Nossos engenheiros estão vendo uma melhoria na situação e estamos confirmando que todos os serviços são funcionais. Continuaremos a acompanhar a situação e a apresentar uma actualização final em breve.

4. 28 Eost 2026 da 16:24 UTCresolved

   Confirmámos que a questão foi resolvida e que todos os sistemas estão 100% operacionais. Realizaremos uma revisão interna desta questão e faremos melhorias adequadas ao nosso sistema para ajudar a prevenir ou minimizar a recorrência futura.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Eost 2026 da 15:02 UTCidentified

   Nossos engenheiros estão cientes de um problema que afeta o reset de senha e e-mails OTP impactando os usuários do Microsoft365 e Outlook. Identificámos a questão como uma questão de vendedor, e nos engajamos com eles para trabalhar em prol da resolução. Providenciaremos outra atualização em breve.

2. 15 Eost 2026 da 15:52 UTCmonitoring

   Nossos engenheiros estão começando a ver sinais de recuperação após uma mitigação interna enquanto eles continuam a engajar o fornecedor para resolução final. Estamos vendo que as tentativas são bem sucedidas, de tal forma que os usuários afetados foram capazes de receber senha e tráfego de autenticação. Continuaremos a acompanhar a situação e a apresentar uma actualização final em breve.

3. 15 Eost 2026 da 16:33 UTCresolved

   Confirmámos que a questão foi resolvida e que todos os sistemas estão 100% operacionais. Realizaremos uma revisão interna desta questão e faremos melhorias adequadas ao nosso sistema para ajudar a prevenir ou minimizar a recorrência futura.

Traduzido automaticamente da atualização oficial do incidente.

1. 4 Eost 2026 da 18:11 UTCidentified

   Our team is working on an issue regarding WhatsApp campaigns. Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers. - Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers SMS campaigns are unaffected by this and remain functional. We are working with Meta to resolve this situation and will post an update as soon as possible.

2. 7 Eost 2026 da 19:44 UTCidentified

   We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available. We will post another update as soon as the situation progresses.

3. 13 Eost 2026 da 17:48 UTCidentified

   Our engineers have made progress on the escalation with Meta and we are working to re-enable the Whatsapp 1-to-1 template features for all affected customers. WhatsApp campaigns are being addressed separately and remain unavailable for now. We will update this page as soon as we have a restoration estimate for this feature.

4. 14 Eost 2026 da 15:11 UTCmonitoring

   Following the re-enablement of 1-to-1 templates yesterday, our engineers have re-enabled WhatAapp campaigns for all affected customers. A reload of the GoTo App will be necessary to access this feature again.

5. 14 Eost 2026 da 16:09 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 3 Gouere 2026 da 12:03 UTCinvestigating

   Estamos investigando ativamente relatórios de que alguns clientes Pro e Central podem estar tendo problemas ao tentar fazer login. Nossos engenheiros estão trabalhando para identificar o problema e fornecerão outra atualização em breve.

2. 3 Gouere 2026 da 12:39 UTCinvestigating

   Nossos engenheiros ainda estão trabalhando para identificar a fonte deste problema e fornecerá outra atualização em breve.

3. 3 Gouere 2026 da 13:23 UTCidentified

   Os nossos engenheiros identificaram a questão e estão agora a trabalhar activamente para uma resolução. Providenciaremos outra atualização em breve.

4. 3 Gouere 2026 da 14:05 UTCidentified

   Nossos engenheiros realizaram uma mudança que ajudará a restaurar a funcionalidade. No entanto, pode levar até 4 horas para fazer pleno efeito. Entretanto, o login pode funcionar intermitentemente. A equipe também está olhando para outras opções para chegar a uma recuperação mais rápida. Providenciaremos outra atualização em breve.

5. 3 Gouere 2026 da 15:08 UTCidentified

   Nossos engenheiros realizaram uma mudança para restaurar a funcionalidade. Está ainda em curso a plena aplicação. Entretanto, o login pode funcionar intermitentemente. A equipe também está olhando para outras opções para chegar a uma recuperação mais rápida. Forneceremos outra atualização quando novas informações estiverem disponíveis.

6. 3 Gouere 2026 da 16:02 UTCidentified

   Nossos engenheiros seguem de perto a progressão da mudança para a resolução enquanto investigam uma opção mais rápida. O login ainda pode estar funcionando intermitentemente. Vamos fornecer outra atualização em breve.

7. 3 Gouere 2026 da 18:21 UTCidentified

   Nossos engenheiros identificaram que a mudança não produziu o resultado esperado e agora estão trabalhando em uma solução alternativa. Providenciaremos outra atualização em breve.

8. 3 Gouere 2026 da 19:21 UTCidentified

   Nossos engenheiros estão vendo sinais de melhorias para Join.me, Pro e Central e ainda trabalhando na resolução para o GoToMyPC. Providenciaremos outra atualização em breve.

9. 3 Gouere 2026 da 19:55 UTCmonitoring

   Nossos engenheiros corrigiram o problema e estamos confirmando que todos os serviços são funcionais. Continuaremos a acompanhar a situação e a apresentar uma actualização final.

10. 3 Gouere 2026 da 20:25 UTCresolved

    Confirmámos que a questão foi resolvida e que todos os sistemas estão 100% operacionais. Realizaremos uma revisão interna desta questão e faremos melhorias adequadas ao nosso sistema para ajudar a prevenir ou minimizar a recorrência futura.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gouere 2026 da 11:49 UTCinvestigating

   Estamos investigando ativamente relatórios de que um subconjunto de clientes do GoTo Connect pode estar tendo problemas com chamadas de entrada e saída. Nossos engenheiros estão trabalhando para identificar o problema e fornecerão outra atualização em breve.

2. 2 Gouere 2026 da 11:54 UTCidentified

   Nossos engenheiros identificaram o problema e agora estão trabalhando ativamente para uma resolução. Providenciaremos outra atualização em breve.

3. 2 Gouere 2026 da 13:43 UTCidentified

   Nossos engenheiros continuam investigando o problema e estão trabalhando ativamente para determinar o melhor caminho para a resolução. Providenciaremos outra atualização em breve.

4. 2 Gouere 2026 da 14:12 UTCidentified

   Nossos engenheiros estão atualmente trabalhando em um plano para mitigar as questões e continuar trabalhando para a resolução. Providenciaremos outra atualização em breve.

5. 2 Gouere 2026 da 15:14 UTCidentified

   Os nossos engenheiros continuam a implementar uma solução para o problema. Providenciaremos outra atualização em breve.

6. 2 Gouere 2026 da 16:06 UTCidentified

   Nossos engenheiros continuam investigando várias causas subjacentes que resultam na questão conhecida. Isso inclui identificar e seguir padrões, bem como entender o impacto total do cliente. Neste momento, a investigação está em curso. Vamos fornecer atualizações adicionais em breve.

7. 2 Gouere 2026 da 16:36 UTCmonitoring

   Nossos engenheiros implementaram uma correção que tem abordado as questões de chamadas de entrada/saída que foram relatadas, e agora estamos monitorando a estabilidade contínua. Vamos fornecer uma atualização final em breve.

8. 2 Gouere 2026 da 18:27 UTCresolved

   Nossos engenheiros estão vendo agora que todos os serviços são funcionais. Realizaremos uma revisão interna desta questão e introduziremos melhorias adequadas para garantir que esta questão não se repita.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Gouere 2026 da 09:43 UTCinvestigating

   Estamos investigando ativamente relatórios de que um subconjunto de clientes do GoTo Connect pode estar tendo problemas com chamadas de entrada e saída. Nossos engenheiros estão trabalhando para identificar o problema e fornecerão outra atualização em breve.

2. 1 Gouere 2026 da 10:08 UTCidentified

   Nossos engenheiros identificaram o problema e agora estão trabalhando ativamente para uma resolução. Providenciaremos outra atualização em breve.

3. 1 Gouere 2026 da 10:40 UTCmonitoring

   Nossos engenheiros corrigiram o problema, e estamos confirmando que todos os serviços são funcionais. Continuaremos a acompanhar a situação e apresentaremos em breve uma actualização final.

4. 1 Gouere 2026 da 10:43 UTCmonitoring

   Continuamos monitorando quaisquer outros problemas.

5. 1 Gouere 2026 da 10:50 UTCresolved

   Confirmámos que a questão foi resolvida e que todos os sistemas estão 100% operacionais. Realizaremos uma revisão interna desta questão e faremos melhorias adequadas ao nosso sistema para ajudar a prevenir ou minimizar a recorrência futura.

Traduzido automaticamente da atualização oficial do incidente.

1. 19 Mezheven 2026 da 08:33 UTCinvestigating

   We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion. Our engineers are working to identify the issue and will provide another update shortly.

2. 19 Mezheven 2026 da 08:38 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 19 Mezheven 2026 da 10:08 UTCidentified

   Our engineers continue to investigate the issue. We will provide another update as soon as it is available.

4. 19 Mezheven 2026 da 12:39 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

5. 19 Mezheven 2026 da 13:11 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 28 Mae 2026 da 14:17 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals. Our engineers are working to identify the issue and will provide another update shortly.

2. 28 Mae 2026 da 14:28 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 28 Mae 2026 da 14:49 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 28 Mae 2026 da 14:57 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 27 Mae 2026 da 15:17 UTCinvestigating

   We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions. Our engineers are working to identify the issue and will provide another update shortly.

2. 27 Mae 2026 da 15:45 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress. We will provide another update shortly.

3. 27 Mae 2026 da 15:48 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 27 Mae 2026 da 15:57 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 13 Mae 2026 da 18:58 UTCinvestigating

   We are actively investigating reports that some LogMeIn Rescue and Central customers may be experiencing issues downloading the applet to start or join remote sessions. Our engineers are working to identify the issue and will provide another update shortly.

2. 13 Mae 2026 da 19:22 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 13 Mae 2026 da 20:04 UTCidentified

   Our engineers are continuing to work on this issue and continue to work towards a resolution. We will provide another update shortly.

4. 13 Mae 2026 da 21:13 UTCidentified

   Our engineers are continuing to work on isolating the source of this issue. Due to its intermittent nature, trying again can allow to establish a proper connection. We will provide another update shortly.

5. 13 Mae 2026 da 22:28 UTCmonitoring

   A potential fix was applied to resolve the issue, and we are continuing to monitor for stability. We will continue monitoring the situation and provide a final update shortly.

6. 13 Mae 2026 da 22:40 UTCidentified

   Our engineers are still seeing some intermittent issues after the fix and are continuing to investigate those. We will provide a status update once we have further information. We will provide another update shortly.

7. 14 Mae 2026 da 00:37 UTCidentified

   We are continuing to work towards a resolution to ensure stability in starting and joining sessions. We will provide another update shortly.

8. 14 Mae 2026 da 01:12 UTCidentified

   Our engineers have identified a plan to get back the system to stustained stability and are starting to execute on it. We will provide another update shortly.

9. 14 Mae 2026 da 02:03 UTCidentified

   Our engineers are executing on the established plan to get back the system to prolonged stability We will provide another update shortly.

10. 14 Mae 2026 da 02:12 UTCmonitoring

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

11. 14 Mae 2026 da 02:22 UTCresolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 8 Mae 2026 da 01:22 UTCinvestigating

   We are actively investigating reports that some Grasshopper customers may be experiencing login issues on apps. Our engineers are working to identify the issue and will provide another update shortly.

2. 8 Mae 2026 da 02:09 UTCinvestigating

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 8 Mae 2026 da 04:10 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 8 Mae 2026 da 17:11 UTCresolved

   We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 7 Mae 2026 da 18:31 UTCidentified

   Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution. We will provide another update shortly.

2. 8 Mae 2026 da 01:54 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

3. 8 Mae 2026 da 02:01 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 6 Mae 2026 da 16:55 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing issue opening the app. Our engineers are working to identify the issue and will provide another update shortly.

2. 6 Mae 2026 da 16:57 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 6 Mae 2026 da 17:06 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 6 Mae 2026 da 17:23 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 20 Ebrel 2026 da 14:14 UTCinvestigating

   We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components. Our engineers are working to identify the issue and will provide another update shortly.

2. 20 Ebrel 2026 da 14:34 UTCidentified

   Our engineers have identified the issue and are actively working to correct the underlying cause. This issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services. We will provide another update shortly.

3. 20 Ebrel 2026 da 14:55 UTCidentified

   This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings. We will provide another update shortly.

4. 20 Ebrel 2026 da 15:12 UTCidentified

   Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications. We will provide another update shortly.

5. 20 Ebrel 2026 da 15:16 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

6. 20 Ebrel 2026 da 15:23 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 15 Ebrel 2026 da 21:08 UTCinvestigating

   We are actively investigating reports that some GoTo Connect VoIP Phones Calls customers may be experiencing intermittent issues completing inbound calls. Our engineers are working to identify the issue and will provide another update shortly.

2. 15 Ebrel 2026 da 21:15 UTCidentified

   Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.

3. 15 Ebrel 2026 da 21:38 UTCmonitoring

   Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 15 Ebrel 2026 da 21:41 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 6 Ebrel 2026 da 12:58 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing issues with call quality for GoToConnect Web, Desktop and Mobile. Our engineers are working to identify the issue and will provide another update shortly.

2. 6 Ebrel 2026 da 13:16 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 6 Ebrel 2026 da 13:43 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 6 Ebrel 2026 da 13:47 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 25 Meurzh 2026 da 16:08 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing audio issues on calls Our engineers are working to identify the issue and will provide another update shortly.

2. 25 Meurzh 2026 da 16:15 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 25 Meurzh 2026 da 16:20 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 25 Meurzh 2026 da 16:35 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 18 Meurzh 2026 da 15:37 UTCinvestigating

   We are actively investigating reports that some GoTo Webinar customers may be experiencing an issue starting sessions. Our engineers are working to identify the issue and will provide another update shortly.

2. 18 Meurzh 2026 da 15:51 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 18 Meurzh 2026 da 15:58 UTCidentified

   We are seeing improvements in GoTo Webinar, Training and Meeting as mitigating actions are being deployed. We will provide another update shortly.

4. 18 Meurzh 2026 da 16:04 UTCmonitoring

   Our engineers have corrected the issue and we are monitoring recovery across all services which were affected. We will continue monitoring the situation and provide a final update shortly.

5. 18 Meurzh 2026 da 18:19 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational.

1. 27 Cʼhwevrer 2026 da 15:52 UTCinvestigating

   We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents. Our engineers are working to identify the issue and will provide another update shortly.

2. 27 Cʼhwevrer 2026 da 17:20 UTCinvestigating

   We are continuing to investigate the reports of call queue distribution issues. Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.

3. 27 Cʼhwevrer 2026 da 18:00 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

4. 27 Cʼhwevrer 2026 da 18:42 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

5. 27 Cʼhwevrer 2026 da 19:15 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.