Histórico de interrupções do Green Cloud Technologies

1. 3 Gwengolo 2026 da 16:20 UTCresolved

   Engenheiros de sistemas migraram todas as comunicações de clientes da Green Cloud Defense para nossa ferramenta global de comunicações. A partir de hoje, 3 de setembro de 2026, temos o pôr-do-sol do site: https://status.grncld.net/. Todas as futuras notificações de manutenção e incidentes serão comunicadas através do portal do cliente em Sistemas 11:11. Se você ainda não optou por essas futuras comunicações de manutenção e incidentes, use o link abaixo para aprender a acessar essas comunicações. Como Opt-in e Subscrever notificações através do aplicativo Conta: https://sucess.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app Se você precisar de alguma ajuda, entre em contato com seu Gerente de Serviço de Sistemas 11:11 (disponível na página inicial do App da Conta).

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gwengolo 2026 da 16:09 UTCresolved

   Os engenheiros de sistemas 11:11 estarão migrando todas as comunicações de clientes da Green Cloud Defense para nossa ferramenta global de comunicações. Iremos pôr o pôr do sol do site: https://status.grncld.net/ e passaremos todas as notificações de manutenção e incidentes para o portal do seu cliente em 3 de setembro de 2026. Os clientes serão obrigados a optar por futuras notificações de manutenção e incidentes. Por favor, use o link abaixo para aprender como optar por essas comunicações. Se você precisar de alguma ajuda, entre em contato com seu Gerente de Serviço de Sistemas 11:11 (disponível na página inicial do App da Conta). Como Opt-in e Subscrever notificações através do aplicativo Conta: https://sucess.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Traduzido automaticamente da atualização oficial do incidente.

1. 31 Eost 2026 da 19:13 UTCresolved

   Os engenheiros de sistemas 11:11 estarão migrando todas as comunicações de clientes da Green Cloud Defense para nossa ferramenta global de comunicações. Iremos pôr o pôr do sol do site: https://status.grncld.net/ e passaremos todas as notificações de manutenção e incidentes para o portal do seu cliente em 3 de setembro de 2026. Os clientes serão obrigados a optar por futuras notificações de manutenção e incidentes. Por favor, use o link abaixo para aprender como optar por essas comunicações. Se você precisar de alguma ajuda, entre em contato com seu Gerente de Serviço de Sistemas 11:11 (disponível na página inicial do App da Conta). Como Opt-in e Subscrever notificações através do aplicativo Conta: https://sucess.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Traduzido automaticamente da atualização oficial do incidente.

1. 26 Eost 2026 da 13:19 UTCresolved

   Os engenheiros de sistemas 11:11 estarão migrando todas as comunicações de clientes da Green Cloud Defense para nossa ferramenta global de comunicações. Iremos pôr o pôr do sol do site: https://status.grncld.net/ e passaremos todas as notificações de manutenção e incidentes para o portal do seu cliente em 3 de setembro de 2026. Os clientes serão obrigados a optar por futuras notificações de manutenção e incidentes. Por favor, use o link abaixo para aprender como optar por essas comunicações. Se você precisar de alguma ajuda, entre em contato com seu Gerente de Serviço de Sistemas 11:11 (disponível na página inicial do App da Conta). Como Opt-in e Subscrever notificações através do aplicativo Conta: https://sucess.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Traduzido automaticamente da atualização oficial do incidente.

1. 21 Eost 2026 da 16:23 UTCresolved

   Os engenheiros de sistemas 11:11 estarão migrando todas as comunicações de clientes da Green Cloud Defense para nossa ferramenta global de comunicações. Iremos pôr o pôr do sol do site: https://status.grncld.net/ e passaremos todas as notificações de manutenção e incidentes para o portal do seu cliente em 3 de setembro de 2026. Os clientes serão obrigados a optar por futuras notificações de manutenção e incidentes. Por favor, use o link abaixo para aprender como optar por essas comunicações. Se você precisar de alguma ajuda, entre em contato com seu Gerente de Serviço de Sistemas 11:11 (disponível na página inicial do App da Conta). Como Opt-in e Subscrever notificações através do aplicativo Conta: https://sucess.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Traduzido automaticamente da atualização oficial do incidente.

1. 26 Mae 2026 da 16:21 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 25 Mae 2026 da 01:57 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 9:40 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 19 Mae 2026 da 16:44 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 15 Mae 2026 da 15:47 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 28 Ebrel 2026 da 17:23 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 18 Meurzh 2026 da 18:39 UTCidentified

   11:11 engineers have identified an issue affecting VPG's replicating to the Houston environment. VPG's will have an error message indicating no connection to VCD, however replication is still happening. Engineers have engaged the vendor for this issue.

2. 18 Meurzh 2026 da 19:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 Meurzh 2026 da 21:19 UTCresolved

   This incident has been resolved.

1. 15 Kerzu 2025 da 21:18 UTCidentified

   Due to a failure of a hypervisor compute node in our Houston data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 4:16 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

2. 15 Kerzu 2025 da 21:29 UTCresolved

   This incident has been resolved.

1. 3 Du 2025 da 22:54 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 5:54 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 31 Here 2025 da 15:52 UTCresolved

   Due to a failure of a hypervisor compute node in our Nashville data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 11:42 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 6 Gwengolo 2025 da 17:55 UTCresolved

   Due to a failure of a hypervisor compute node in our Greenville, SC data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 1:52pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 2 Gwengolo 2025 da 14:26 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta Datacenter supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 10:11 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 18 Eost 2025 da 19:35 UTCinvestigating

   We are aware of an issue in which customer emails are not being converted into tickets for our support teams. If you require urgent assistance, please use Account App, phone or chat to contact a member of your support team. Engineers are engaged and working to resolve the issue. The next update will be provided as information becomes available.

2. 19 Eost 2025 da 15:54 UTCresolved

   Engineers identified and resolved the issue affecting ticket generation from customer emails. There will be no further updates to this event.

1. 18 Gouere 2025 da 20:21 UTCinvestigating

   11:11 Engineers are currently aware of an issue with one of the repositories supporting this location. While engineers work to clear this issue, we recommend that if customers have a backup job that is failing to this location, run a full backup of their job.

2. 22 Gouere 2025 da 21:47 UTCinvestigating

   11:11 Engineers continue to work on the affected repository in this location. We will provide further updates as they are available.

3. 26 Eost 2025 da 15:02 UTCresolved

   This incident has been resolved.

1. 10 Mezheven 2025 da 17:55 UTCinvestigating

   Engineers are aware of an issue current in the GSP datacenter and are currently investigating.

2. 10 Mezheven 2025 da 19:08 UTCidentified

   11:11 engineers have identified the issue in the Greenville datacenter and are working to remediate. Customers should start to see some recovery, but full recovery will take additional time as engineers continue to work through this incident.

3. 10 Mezheven 2025 da 20:21 UTCidentified

   11:11 engineers are currently rebooting hosts in this environment to aid in recovery. Some customer VM's may be rebooted as part of that process. Another update will be posted once reboots are completed.

4. 10 Mezheven 2025 da 21:51 UTCmonitoring

   11:11 engineers completed host reboots and have confirmed systems are is now normal. All customer functionality has been restored. Engineers will monitor the environment for continued stability.

5. 11 Mezheven 2025 da 21:37 UTCresolved

   The environment has remained stable and all services continue to remain operational. This incident is now resolved. If you have any questions, please contact our Support Helpdesk for additional assistance. If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.

1. 16 Mae 2025 da 21:50 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta, GA data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 5:45pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.