Histórico de interrupções do Helium

1. 21 Here 2026 da 23:00 UTCidentified

   A distribuição de recompensas desta noite é pausada como precaução, enquanto respondemos a um incidente de segurança divulgado pela Ferrovia, um dos nossos fornecedores de infra-estruturas. Todas as recompensas serão trued até quando a distribuição retomar. Transportador descarregamento e cobertura de rede não são afetados, e nenhuma ação é necessária dos proprietários do Hotspot. As actualizações serão publicadas aqui.

2. 22 Here 2026 da 18:52 UTCmonitoring

   Após o incidente de segurança divulgado pela Railway, um de nossos provedores de infraestrutura, a equipe Hélio proativamente levou certos serviços off-line para proteger a rede. Esses serviços estão de volta e 21 de outubro recompensas são agora reclamadas. Dados de 21 de outubro que não foram processados antes dos serviços foram pausados aparecerão em 22 de outubro recompensas. Nada perdido, apenas mudou um dia. A descarga do transportador e a cobertura da rede não foram afectadas. Mais atualizações a seguir.

3. 24 Here 2026 da 22:37 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 18 Gwengolo 2026 da 21:20 UTCinvestigating

   A rede está experimentando uma taxa de rejeição anormalmente alta de um de nossos parceiros portadores. Estamos a trabalhar activamente com eles para o resolver.

2. 18 Gwengolo 2026 da 21:37 UTCmonitoring

   O parceiro transportador resolveu o problema. Continuamos a monitorizar as métricas.

3. 19 Gwengolo 2026 da 15:04 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Gwengolo 2026 da 19:37 UTCinvestigating

   A alegação de recompensa HNT foi temporariamente pausada como medida de precaução, enquanto uma potencial exploração é investigada. Esta medida foi tomada para proteger a integridade da rede durante a investigação. A equipe está trabalhando ativamente para resolver o problema e espera compartilhar uma atualização em breve. Obrigado pela vossa paciência.

2. 15 Gwengolo 2026 da 00:24 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 15 Gwengolo 2026 da 14:12 UTCmonitoring

   Continuamos monitorando quaisquer outros problemas.

4. 15 Gwengolo 2026 da 15:14 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Gouere 2026 da 23:17 UTCinvestigating

   Investigar a questão da conectividade que afecta o tráfego das transportadoras a montante com a transportadora 2.

2. 27 Gouere 2026 da 23:43 UTCidentified

   Transportador 2 falha geral. Aguardando resolução.

3. 28 Gouere 2026 da 01:28 UTCmonitoring

   Monitorização e espera de resolução.

4. 28 Gouere 2026 da 14:44 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 12 Gouere 2026 da 16:53 UTCinvestigating

   We’re observing an increase in hotspot heartbeat issues and are currently investigating. We will continue to keep the community updated.

2. 13 Gouere 2026 da 15:23 UTCresolved

   We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Ebrel 2026 da 17:25 UTCresolved

   Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.

Traduzido automaticamente da atualização oficial do incidente.

1. 11 Meurzh 2026 da 02:04 UTCidentified

   A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe. The team has identified the issue and is scaling resources to resolve the issue.

2. 11 Meurzh 2026 da 02:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 Meurzh 2026 da 03:20 UTCresolved

   This incident has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 12 Cʼhwevrer 2026 da 16:24 UTCresolved

   During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Genver 2026 da 17:57 UTCidentified

   An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.

2. 27 Genver 2026 da 19:54 UTCresolved

   This incident has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 18 Du 2025 da 14:36 UTCidentified

   Due to the current Cloudflare outage worldwide, some services are currently unavailable. We are monitoring the situation and will post updates here as they become available.

2. 18 Du 2025 da 15:06 UTCresolved

   Cloudflare services have recovered.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Du 2025 da 00:57 UTCinvestigating

   We’re seeing reduced traffic from one carrier starting yesterday. Other carriers are unaffected. We are collaborating with the carrier to understand the behavior. We’ll update once we have more details.

2. 15 Du 2025 da 17:54 UTCidentified

   The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on a fix with our partner. Traffic from other carriers remains unaffected. We’ll share more updates as progress continues but we're not expecting any updates until Monday at the earliest.

3. 23 Du 2025 da 00:01 UTCresolved

   The technical issue impacting service has been resolved. Carrier traffic has stabilized. We’ll continue monitoring to ensure everything remains nominal.

Traduzido automaticamente da atualização oficial do incidente.

1. 6 Du 2025 da 14:38 UTCinvestigating

   We’re currently investigating a Brownfield service degradation. The issue appears to be linked to a connection problem between RADIUS AAA instances following the latest radiator-rs deployment. Our team is working to identify and resolve the problem as quickly as possible. Further updates will be shared here once more information is available.

2. 7 Du 2025 da 14:27 UTCresolved

   This incident has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Here 2025 da 23:30 UTCinvestigating

   We are aware of an issue affecting access to the Helium Mobile Builder Dashboard. Some users may be unable to log in, while others who can access their dashboards are experiencing issues viewing hotspot telemetry data. This appears to be a visual-only issue and does not affect hotspot performance or reward earnings. The team is actively investigating the cause and working on a resolution. We expect to provide an update by end of day tomorrow (October 17, 2025).

2. 16 Here 2025 da 23:32 UTCinvestigating

   Note that the issue may affect explorer statistics related to data transferred and daily active users. . We are continuing to investigate this issue.

3. 16 Here 2025 da 23:40 UTCinvestigating

   We are continuing to investigate this issue.

4. 17 Here 2025 da 14:47 UTCresolved

   This issue was resolved

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Here 2025 da 18:06 UTCidentified

   Native token swap functionality in the Helium Wallet app is currently unavailable due to a downstream change with Jupiter's APIs. All users of current versions (v2.14.16 and prior) of Helium Wallet will have to use the dApp browser for swaps until v2.14.17 is implemented, deployed, and approved by App Stores.

2. 1 Here 2025 da 19:35 UTCidentified

   The fix for native swaps (v2.14.17) is currently in App Store review on both Android and iOS. We’ll update once it’s approved and live.

3. 1 Here 2025 da 21:23 UTCresolved

   Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App Store (iOS) and Google Play (Android). Please update to the latest version to resume in-app swaps.

Traduzido automaticamente da atualização oficial do incidente.

1. 2 Gwengolo 2025 da 21:22 UTCidentified

   We are currently investigating reports of mobile onboarding failures. Affected users may see the following error when attempting to onboard: {"InstructionError":[2,{"Custom":6016}]} Impact: All new Mobile onboards are currently failing. Existing Mobile users are unaffected.

2. 2 Gwengolo 2025 da 22:01 UTCresolved

   This incident has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 29 Eost 2025 da 22:11 UTCidentified

   Following the recent Mobile Oracle infrastructure migration, the team has noticed that a subset of HMHs are failing to submit speed tests. The lack of speed tests will prevent a Hotspot from receiving Proof of Coverage rewards. A backend patch has been applied which will likely address the issue without operator intervention. However, if you notice your HMH is failing to submit speed tests, a simple reboot should resolve the issue.

2. 3 Gwengolo 2025 da 13:47 UTCmonitoring

   A backend patch has been applied to address issues with Hotspots failing to submit speed tests. If you’re still seeing problems, a reboot should fix it. We’ll continue to monitor.

3. 7 Here 2025 da 19:04 UTCresolved

   This incident has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 22 Eost 2025 da 17:23 UTCinvestigating

   We are currently investigating reports of Error 522 (Connection Timeout) affecting some users during onboarding and hotspot updates. Impact: users may see a timeout or error message when attempting to complete payments or update antenna information. Scope: Issue appears intermittent and does not affect all devices. Current Status: Our engineering team has identified this as potentially related to recent application updates. A fix is being tested. We’ll provide updates here as we learn more. Thank you for your patience.

2. 22 Eost 2025 da 18:28 UTCresolved

   Resolved: Error 522 (Connection Timeout) We’ll continue monitoring to ensure stability. Thank you for your patience while we worked to resolve this.

Traduzido automaticamente da atualização oficial do incidente.

1. 23 Mezheven 2025 da 17:02 UTCmonitoring

   We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabilities. Current Status: * FreedomFi AGW onboarding temporarily unavailable. * Root cause identified Further updates will be shared as the situation develops. Please reach out to support if you are affected.

2. 13 Eost 2025 da 19:27 UTCresolved

   This issue has been resolved

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Ebrel 2025 da 19:07 UTCinvestigating

   The core developers are investigating an outage in Hotspot rewards claiming in the Helium Wallet app. This appears to be due to a downstream dependency on an infrastructure provider that helps index Helium data for clients like the Helium Wallet.

2. 8 Ebrel 2025 da 21:29 UTCidentified

   Core developers have identified the downstream infrastructure provider and while they are working on a fix, we are also applying some mitigation. This will require an upgrade of the Helium Wallet app. We are starting the process to update metadata, the app, and submit it to the App Stores for review.

3. 8 Ebrel 2025 da 23:15 UTCresolved

   The downstream storage provider has resolved their outage and we are closing this issue. That said, a new version of the Helium Wallet app will be released in the next 24 hours (assuming app store reviews are expedited) that should prevent this particular impact in the future.

Traduzido automaticamente da atualização oficial do incidente.

1. 4 Mae 2024 da 05:29 UTCidentified

   Due to Solana network congestion, transactions may fail or be delayed. For example, Hotspot reward claims may take several minutes to complete. Keep the wallet app open after hitting claim button or try again later.

2. 9 Mae 2024 da 16:45 UTCresolved

   The Helium Foundation has deployed additional Solana RPC infrastructure in order to support the growing Helium Wallet user base.

Traduzido automaticamente da atualização oficial do incidente.