Histórico de interrupções do Helloid

1. 27 Here 2026 da 15:18 UTCinvestigating

   Atualmente estamos experimentando um problema com o HelloID. Alguns inquilinos não estão disponíveis porque a base de dados subjacente não pode ser alcançada. A causa parece estar relacionada com o Azure, mas ainda estamos a investigar. Vamos mantê-lo atualizado sobre o nosso progresso. Se precisar de mais informações, envie um bilhete através do balcão de serviço.

2. 27 Here 2026 da 20:10 UTCresolved

   Nossa investigação mostra que nenhuma base de dados de clientes foi afetada. Todos os portais do cliente têm funcionado normalmente ao longo deste tempo. Obrigado pela vossa paciência. Se tiver alguma dúvida, por favor envie um bilhete através do balcão de serviço.

Traduzido automaticamente da atualização oficial do incidente.

1. 27 Here 2026 da 09:12 UTCinvestigating

   Atualmente estamos experimentando problemas com acesso aos portais HelloID e com login. Estamos a investigar a causa. Assim que soubermos mais, publicaremos uma atualização aqui. Você gostaria de receber atualizações diretamente? Por favor, crie um ticket através do nosso portal de suporte.

2. 27 Here 2026 da 13:59 UTCresolved

   Cloudflare postou uma atualização em sua página de status. Ele mostra claramente que o problema não está no HelloID, mas em firewalls que recentemente receberam uma atualização de firmware. De acordo com o Cloudflare, o problema precisa ser resolvido pelos fornecedores desses firewalls. https://www.cloudflarestatus.com/incidentes/dk2obcyw2aew

Traduzido automaticamente da atualização oficial do incidente.

1. 28 Eost 2026 da 12:27 UTCinvestigating

   Atualmente, estamos enfrentando problemas com os relatórios Elastic. Fazer login no Elastic funciona como esperado, mas os relatórios não podem ser exibidos. Estamos neste momento a investigar a questão. O uso da API não deve ser afetado.

2. 28 Eost 2026 da 18:13 UTCresolved

   A questão foi resolvida. Continuaremos a monitorar a situação para garantir que tudo permaneça estável.

Traduzido automaticamente da atualização oficial do incidente.

1. 5 Eost 2026 da 14:29 UTCinvestigating

   Atualmente estamos tendo problemas com entrega de e-mail para os domínios @live.nl, @msn.com, @outlook.com e @hotmail.com devido a um problema em nosso provedor de email. Os e-mails que já foram enviados estão em uma fila de repetição e serão entregues automaticamente assim que o problema tiver sido resolvido. Nosso provedor de correio está ciente do problema e está ativamente investigando-o. Forneceremos uma atualização assim que mais informações estiverem disponíveis.

2. 6 Eost 2026 da 14:18 UTCresolved

   The incident has been resolved, mails are being delivered again.

Traduzido automaticamente da atualização oficial do incidente.

1. 23 Gouere 2026 da 15:05 UTCinvestigating

   Atualmente estamos passando por uma falha que afeta os portais de login do HelloID WUS. Estamos investigando a causa raiz e forneceremos uma atualização assim que mais informações estiverem disponíveis.

2. 23 Gouere 2026 da 15:47 UTCinvestigating

   HelloID é atualmente afetado por um problema na região de Azure West US que está impactando aplicações web. Estamos monitorando o status do Azure e forneceremos uma atualização através deste incidente quando novas informações estiverem disponíveis.

3. 23 Gouere 2026 da 16:07 UTCinvestigating

   Microsoft Azure também atualizou sua página de status sobre o problema em curso. Você pode acessar a página de status aqui: https://azure.status.microsoft/en-gb/status Continuamos a acompanhar a situação e forneceremos novas atualizações assim que mais informações estiverem disponíveis.

4. 23 Gouere 2026 da 19:17 UTCmonitoring

   Os portais do HelloID estão novamente disponíveis. Continuamos a acompanhar de perto o serviço para garantir a estabilidade. Microsoft Azure relatou que uma mudança recente foi fortemente correlacionada com o problema e que as ações de rollback estão em andamento. A telemetria Azure está mostrando sinais iniciais de recuperação, e a Microsoft está monitorando a saúde do serviço e a recuperação do tráfego.

5. 24 Gouere 2026 da 06:19 UTCresolved

   Os portais HelloID estão totalmente operacionais e estáveis há algum tempo. Não foi observado qualquer outro impacto, e este incidente está agora resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Gouere 2026 da 15:53 UTCinvestigating

   Variáveis de Automação recém-criadas e atualizações recentes de valores variáveis existentes não estão sendo refletidas atualmente. Variáveis de Automação existentes permanecem disponíveis durante a execução do script, mas eles continuam a usar seus valores anteriores em vez dos atualizados. As tarefas de automação agendadas não são afetadas por este problema. A nossa equipa está a investigar a causa principal e a trabalhar numa resolução. Forneceremos atualizações adicionais assim que mais informações estiverem disponíveis.

2. 14 Gouere 2026 da 18:34 UTCmonitoring

   Implementámos uma solução que resolve esta questão. Se você continuar a experimentar problemas com variáveis de automação que não refletem valores recém-criados ou atualizados, por favor crie um ticket através do portal de autoatendimento TOPdesk. Nossa equipe de apoio irá investigar sua situação e ajudá-lo o mais rápido possível.

3. 15 Gouere 2026 da 10:20 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 12 Mezheven 2026 da 06:53 UTCinvestigating

   Some users have reported that they cannot access applications they should have access to. We are currently investigating the issue. We will share an update as soon as we have more information.

2. 12 Mezheven 2026 da 09:12 UTCinvestigating

   Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms. Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.

3. 12 Mezheven 2026 da 10:21 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 Mezheven 2026 da 13:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 15 Mezheven 2026 da 07:18 UTCresolved

   The issue has been resolved. Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/ We apologize for any inconvenience caused.

1. 8 Mezheven 2026 da 14:24 UTCinvestigating

   SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.” We are investigating the issue and will provide an update as soon as more information is available.

2. 10 Mezheven 2026 da 07:14 UTCidentified

   The issue has been identified, and a fix is scheduled to be implemented. To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable. This downtime will not affect any scheduled processes or planned executions during this period. We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.

3. 10 Mezheven 2026 da 08:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 Mezheven 2026 da 13:28 UTCresolved

   This incident has been resolved.

1. 14 Ebrel 2026 da 13:51 UTCidentified

   At this moment, we're experiencing issues with AD login to HelloID. We're investigating the issue.

2. 14 Ebrel 2026 da 14:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 Ebrel 2026 da 13:57 UTCresolved

   This incident has been resolved.

1. 14 Ebrel 2026 da 11:22 UTCinvestigating

   At this moment, we're currently experiencing an issue with processing an evaluation and/or enforcement. We're investigating the issue.

2. 14 Ebrel 2026 da 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 Ebrel 2026 da 12:56 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 15 Ebrel 2026 da 13:57 UTCresolved

   This incident has been resolved.

1. 14 Ebrel 2026 da 11:19 UTCidentified

   At this moment, we're experiencing an issue with HelloID where you can ancounter the errormessage "'Enable-RemoteMailbox' is not recognized". We're investigating the issue

2. 14 Ebrel 2026 da 12:55 UTCidentified

   We are continuing to work on a fix for this issue.

3. 15 Ebrel 2026 da 13:53 UTCmonitoring

   A fix has been implemented within the newest HelloID agent version. Please make sure your HelloID agent is updated to the most recent version to ensure the fix is applied. We will continue to monitor the results.

4. 16 Ebrel 2026 da 13:07 UTCresolved

   This incident has been resolved.

1. 2 Ebrel 2026 da 09:02 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 2 Ebrel 2026 da 10:08 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 19 Meurzh 2026 da 13:16 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 20 Meurzh 2026 da 11:01 UTCidentified

   We have rolled out a hotfix to mitigate the impact of these issues. We are closely monitoring the situation and will continue to actively monitor performance.

3. 20 Meurzh 2026 da 16:03 UTCmonitoring

   A new hotfix has been deployed. We expect this to improve the degraded performance, and under normal usage conditions, regular performance levels should be restored.

4. 25 Meurzh 2026 da 09:33 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 2 Meurzh 2026 da 12:55 UTCidentified

   At the moment, the Built-in Azure AD Actions cannot be executed. We are aware of the issue and are currently working on a hotfix to resolve it. We apologize for the inconvenience.

2. 2 Meurzh 2026 da 13:30 UTCresolved

   A hotfix has been implemented, and the actions should now be executed successfully again. We'll keep monitoring the situation.

1. 25 Cʼhwevrer 2026 da 11:05 UTCmonitoring

   We are currently experiencing issues with the delivery of emails to the domains @live.nl, @msn.com, @outlook.com, and @hotmail.com. To restore our email reputation, we have disabled email sending from training tenants. This is a preventive measure to ensure that emails to these domains can be delivered correctly again as soon as possible. For more information about the original incident, please refer to: https://helloid.statuspage.io/incidents/n6pl5ykzxv45 We will keep you informed of further developments via the status page.

2. 26 Cʼhwevrer 2026 da 14:14 UTCresolved

   After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID. As a result, the precautionary measure to disable the mail functionality in the training tenants is no longer necessary. The mail functionality has therefore been re-enabled in the training tenants.

1. 24 Cʼhwevrer 2026 da 09:06 UTCinvestigating

   We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.

2. 26 Cʼhwevrer 2026 da 08:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 Cʼhwevrer 2026 da 13:32 UTCresolved

   After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID.

1. 21 Cʼhwevrer 2026 da 09:56 UTCidentified

   We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.

2. 23 Cʼhwevrer 2026 da 10:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 Meurzh 2026 da 09:33 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 20 Cʼhwevrer 2026 da 09:04 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 20 Cʼhwevrer 2026 da 09:44 UTCmonitoring

   A fix has been implemented. In some cases, the connection to the HelloID on-premise agent may have been interrupted. The connection should restore automatically or can be re-established by restarting the HelloID services. We will continue to monitor the situation.

3. 20 Cʼhwevrer 2026 da 15:11 UTCresolved

   This incident has been resolved.

1. 10 Kerzu 2025 da 12:01 UTCidentified

   We have identified an issue may cause some HelloID evaluations or enforcements to fail. We are currently preparing a fix. In the meantime, if an evaluation or enforcement fails, please retry the action until it succeeds.

2. 10 Kerzu 2025 da 12:19 UTCidentified

   We are continuing to work on a fix for this issue.

3. 11 Kerzu 2025 da 14:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 Kerzu 2025 da 08:01 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 18 Du 2025 da 12:03 UTCidentified

   We are experiencing network issues in HelloID due to Global Cloudflare network issues. More information can be found on this page - https://www.cloudflarestatus.com/

2. 18 Du 2025 da 17:51 UTCresolved

   Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency.