Histórico de interrupções do Idme

1. 14 Gouere 2026 da 06:29 UTCinvestigating

   O serviço de terceiros que é um componente dos Serviços de Verificação está atualmente passando por uma falha. Estamos trabalhando com o provedor de terceiros em uma correção. Vamos fornecer uma atualização às 3:30 AM ET.

2. 14 Gouere 2026 da 07:31 UTCinvestigating

   Estamos continuando a trabalhar com o nosso provedor de terceiros em uma correção. Próxima actualização às 4:30 AM ET.

Traduzido automaticamente da atualização oficial do incidente.

1. 13 Mezheven 2026 da 16:20 UTCresolved

   Degradation in services for text messages, delayed messages for new user consent.

1. 5 Mezheven 2026 da 00:32 UTCresolved

   Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.

1. 27 Mae 2026 da 08:42 UTCinvestigating

   We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

2. 27 Mae 2026 da 08:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 Mae 2026 da 09:06 UTCresolved

   This incident has been resolved.

1. 26 Mae 2026 da 02:45 UTCinvestigating

   We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.

2. 26 Mae 2026 da 03:41 UTCinvestigating

   Investigation is still in-progress. Next update at 1200AM ET.

3. 26 Mae 2026 da 04:10 UTCinvestigating

   We are continuing to investigate the issue. Next update at 0100AM ET.

4. 26 Mae 2026 da 05:22 UTCmonitoring

   ID.me Mobile App Wallet service has recovered and we are continuing to monitor.

5. 26 Mae 2026 da 18:29 UTCmonitoring

   Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.

6. 26 Mae 2026 da 22:00 UTCresolved

   Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.

1. 12 Mae 2026 da 15:18 UTCresolved

   At 18:22 ET, IDme Sign-In and Verification Services recover. At 17:50 ET, ID.me applications are experiencing another platform-wide degradation. Service degradation is impacting Sign-ins and Verifications. Engineering Teams responding.

1. 25 Ebrel 2026 da 20:25 UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

2. 25 Ebrel 2026 da 21:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 Ebrel 2026 da 21:09 UTCresolved

   This incident has been resolved.

1. 12 Mae 2026 da 15:35 UTCresolved

   IDme Sign-In and Verification Services recover after being degraded for 3 minutes (0910 - 0913 AM) due to a maintenance event and auto-recover.

1. 3 Ebrel 2026 da 16:05 UTCinvestigating

   We are currently investigating this issue.

2. 4 Ebrel 2026 da 05:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 Ebrel 2026 da 05:17 UTCmonitoring

   A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

4. 7 Ebrel 2026 da 16:10 UTCresolved

   This incident has been resolved.

1. 3 Cʼhwevrer 2026 da 17:21 UTCinvestigating

   We are currently investigating this issue.

2. 3 Cʼhwevrer 2026 da 17:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 Cʼhwevrer 2026 da 17:53 UTCresolved

   This incident has been resolved.

1. 28 Genver 2026 da 19:46 UTCresolved

   The platform experienced document processing delays. The ID.me Engineering team investigated the issue, identified the issue with a third-party component provider, and they resolved the issue at approximately 08:42pm ET.

1. 5 Kerzu 2025 da 09:12 UTCinvestigating

   We are currently investigating this issue.

2. 5 Kerzu 2025 da 09:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 Kerzu 2025 da 13:58 UTCresolved

   This incident has been resolved.

1. 2 Kerzu 2025 da 22:10 UTCresolved

   There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.

1. 18 Du 2025 da 13:34 UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation related to the ongoing Cloudflare Global Network issues (https://www.cloudflarestatus.com/). We currently investigating this issue and will provide any further details and updates as soon as available.

2. 18 Du 2025 da 14:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 Du 2025 da 16:47 UTCresolved

   This incident has been resolved.

1. 8 Here 2025 da 21:03 UTCinvestigating

   We are currently investigating this issue.

2. 8 Here 2025 da 21:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 Here 2025 da 21:48 UTCresolved

   This incident has been resolved.

1. 25 Gouere 2025 da 02:12 UTCinvestigating

   An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.

2. 25 Gouere 2025 da 02:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 Gouere 2025 da 02:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 25 Gouere 2025 da 03:23 UTCresolved

   This incident has been resolved.

1. 17 Mezheven 2025 da 01:22 UTCresolved

   We detected an service outage across the ID.me platform that occurred between 7:34 PM - 7:37 PM EDT.

1. 12 Mezheven 2025 da 20:41 UTCinvestigating

   We are continuing to investigate this issue.

2. 12 Mezheven 2025 da 20:46 UTCmonitoring

   All services are operational. There maybe intermittent issues until the Google Cloud Platform incident is resolved. The team will continue to monitor

3. 13 Mezheven 2025 da 13:24 UTCresolved

   All services are working within operational parameters.

1. 21 Ebrel 2025 da 02:46 UTCinvestigating

   We are currently investigating this issue.

2. 21 Ebrel 2025 da 03:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 Ebrel 2025 da 03:34 UTCresolved

   This incident has been resolved.

1. 16 Ebrel 2025 da 19:05 UTCresolved

   We detected an degradation with a service provider within the Identity Verification components that occurred between 6:00 AM - 6:50 AM EDT.