Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Histórico de interrupções do Impero

    21 Impero incidents · Mae 2019 — official updates, affected components, duration and resolution details.

    Voltar ao status atual

    Latency and Timeouts - Upstream Network Issues

    Início 25 Genver 2023 da 09:17 UTC · 6h 3m

    Pending
    Componentes afetados
    us.edpro.cloudus1.edpro.clouduk1.edpro.clouduseast.edpro.clouduk.edpro.cloud
    1. 25 Genver 2023 da 09:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 25 Genver 2023 da 09:32 UTCidentified

      The issue identified is resulting in slowness on our services and sometimes, some service requests may time out. Our upstream provider is working on resolving the issue. Updates here will be limited as the issue is not within our control. We apologise for the disruption.

    3. 25 Genver 2023 da 14:00 UTCmonitoring

      Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services. Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved. We are monitoring the situation.

    4. 25 Genver 2023 da 15:20 UTCresolved

      This incident has been resolved.

    Intermittent issues with EdPro

    Início 7 Here 2020 da 18:15 UTC · 3h 31m

    Pending
    Componentes afetados
    us.edpro.cloud
    1. 7 Here 2020 da 20:31 UTCinvestigating

      We are currently investigating intermittent issues across EdPro with most errors being seen in the US. We currently believe this is related to an upstream failure by a provider and are investigating as a priority.

    2. 7 Here 2020 da 20:43 UTCmonitoring

      Service has been restored and functionality tested. We are continuing to monitor closely.

    3. 8 Here 2020 da 05:40 UTCresolved

      This incident has been resolved.

    Increased SSO errors for UK

    Início 25 Gwengolo 2020 da 09:02 UTC · 12m

    IssuesMinor incident
    Componentes afetados
    uk1.edpro.clouduk.edpro.cloud
    1. 25 Gwengolo 2020 da 09:02 UTCinvestigating

      We are currently investigating this issue.

    2. 25 Gwengolo 2020 da 09:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 25 Gwengolo 2020 da 09:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 Gwengolo 2020 da 09:14 UTCresolved

      This incident has been resolved.

    Google Classroom Sync

    Início 16 Mezheven 2020 da 09:55 UTC · 57m

    OutageMajor incident
    Componentes afetados
    us.edpro.clouduk.edpro.cloud
    1. 16 Mezheven 2020 da 09:55 UTCinvestigating

      We are currently investigating this issue.

    2. 16 Mezheven 2020 da 10:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 Mezheven 2020 da 10:53 UTCresolved

      This incident has been resolved.

    Prod-US-Major Outage

    Início 8 Mae 2020 da 10:07 UTC · 1h 17m

    OutageCritical incident
    Componentes afetados
    us.edpro.cloud
    1. 8 Mae 2020 da 10:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8 Mae 2020 da 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 Mae 2020 da 11:24 UTCresolved

      This incident has been resolved.

    US Log-in Failure

    Início 18 Meurzh 2020 da 16:03 UTC · 4h 13m

    OutageCritical incident
    Componentes afetados
    us.edpro.cloud
    1. 18 Meurzh 2020 da 16:03 UTCinvestigating

      We are currently investigating this issue.

    2. 18 Meurzh 2020 da 16:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 Meurzh 2020 da 20:16 UTCresolved

      This incident has been resolved.

    EdTeach unavailable in US

    Início 10 Meurzh 2020 da 18:57 UTC · 1h 8m

    OutageMajor incident
    Componentes afetados
    us.edpro.cloud
    1. 10 Meurzh 2020 da 18:57 UTCinvestigating

      We are currently investigating this issue.

    2. 10 Meurzh 2020 da 19:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 Meurzh 2020 da 20:05 UTCresolved

      This incident has been resolved.

    US System outage

    Início 30 Genver 2020 da 15:01 UTC · 1h 15m

    OutageCritical incident
    Componentes afetados
    us.edpro.cloud
    1. 30 Genver 2020 da 15:01 UTCinvestigating

      We are currently investigating this issue.

    2. 30 Genver 2020 da 15:46 UTCmonitoring

      A critical issue was found with one of our services, this service has been restarted and the system looks to be stable again. We will continue to monitor closely for the next 30 minutes.

    3. 30 Genver 2020 da 16:16 UTCresolved

      This incident has been resolved.

    US Thumbnails not loading

    Início 27 Genver 2020 da 16:00 UTC · 0m

    OutageMajor incident
    1. 28 Genver 2020 da 10:06 UTCresolved

      A partial loss of service was reported with one of our API's, which led to Thumbnails not loading for most customers in the US.

    DNS Issue

    Início 16 Kerzu 2019 da 11:51 UTC · 12h 34m

    OutageCritical incident
    Componentes afetados
    us.edpro.cloud
    1. 16 Kerzu 2019 da 11:51 UTCidentified

      An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.

    2. 16 Kerzu 2019 da 15:54 UTCmonitoring

      The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.

    3. 17 Kerzu 2019 da 00:25 UTCresolved

      We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.

    edpro cloud inaccessible

    Início 3 Du 2019 da 01:12 UTC · 13h 3m

    OutageCritical incident
    Componentes afetados
    us.edpro.clouduk.edpro.cloud
    1. 3 Du 2019 da 10:49 UTCinvestigating

      We are currently investigating this issue.

    2. 3 Du 2019 da 10:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 Du 2019 da 14:15 UTCresolved

      We have replaced our failing loadbalancing system and all tested as working.

    Prod-UK-Connection Service Incident

    Início 3 Here 2019 da 08:03 UTC · 20m

    OutageCritical incident
    Componentes afetados
    uk.edpro.cloud
    1. 3 Here 2019 da 08:03 UTCinvestigating

      We are currently investigating this issue.

    2. 3 Here 2019 da 08:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 Here 2019 da 08:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 Here 2019 da 08:22 UTCresolved

      This incident has been resolved.

    UK Connection Service Outage

    Início 25 Gwengolo 2019 da 09:30 UTC · 55m

    OutageMajor incident
    Componentes afetados
    uk.edpro.cloud
    1. 25 Gwengolo 2019 da 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 25 Gwengolo 2019 da 09:36 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 Gwengolo 2019 da 09:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 Gwengolo 2019 da 10:25 UTCresolved

      This incident has been resolved.

    UK connection service outage

    Início 10 Gwengolo 2019 da 08:07 UTC · 2h 23m

    OutageCritical incident
    Componentes afetados
    uk.edpro.cloud
    1. 10 Gwengolo 2019 da 08:07 UTCinvestigating

      We are currently investigating this issue.

    2. 10 Gwengolo 2019 da 08:09 UTCidentified

      We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

    3. 10 Gwengolo 2019 da 08:17 UTCmonitoring

      A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

    4. 10 Gwengolo 2019 da 10:30 UTCresolved

      This incident has been resolved.

    Minor outage on US Connection Service

    Início 9 Gwengolo 2019 da 18:39 UTC · 0m

    Pending
    1. 9 Gwengolo 2019 da 18:51 UTCresolved

      Our monitoring detected a momentary outage on our US Connection Service, lasting for around 2.5 minutes.

    Connection Service partial outage

    Início 29 Eost 2019 da 12:31 UTC · 3h 4m

    OutageMajor incident
    Componentes afetados
    us.edpro.clouduk.edpro.cloud
    1. 29 Eost 2019 da 12:31 UTCidentified

      We have identified an issue with our Connection Services which occurred at 10:46 UTC.

    2. 29 Eost 2019 da 12:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 Eost 2019 da 15:35 UTCresolved

      This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.

    UK Connection Service Failed State

    Início 29 Eost 2019 da 07:24 UTC · 1h 36m

    OutageMajor incident
    Componentes afetados
    uk.edpro.cloud
    1. 29 Eost 2019 da 07:24 UTCidentified

      Our UK based connection service is reporting that it is in a failed state since the early hours of the morning

    2. 29 Eost 2019 da 07:28 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 29 Eost 2019 da 07:39 UTCmonitoring

      We have restarted our UK Connection Service, and we will now monitor.

    4. 29 Eost 2019 da 09:00 UTCresolved

      This incident has been resolved.

    US Connection Service Outage

    Início 30 Gouere 2019 da 23:00 UTC · 0m

    Pending
    1. 31 Gouere 2019 da 19:30 UTCresolved

      There was a period of around 3 hours where the US Connection Service was unstable or unavailable.

    US Connection Service outage

    Início 10 Gouere 2019 da 20:15 UTC · 0m

    Pending
    1. 11 Gouere 2019 da 09:08 UTCresolved

      cs.edpro.cloud was unresponsive for a brief period. Customers may have experienced degraded performance.

    DNS routing issue to edpro.cloud

    Início 13 Mae 2019 da 09:30 UTC · 1h 26m

    IssuesMinor incident
    Componentes afetados
    us.edpro.clouduk.edpro.cloud
    1. 13 Mae 2019 da 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 13 Mae 2019 da 09:52 UTCmonitoring

      The issue has been identified as a problem with our DNS propagation for our loadbalanced services. This is unfortunately with our third-party DNS provider and out of our control. An incident will be raised with our third-party directly. We will continue to monitor and a further update will be added shortly.

    3. 13 Mae 2019 da 10:56 UTCresolved

      All DNS routes have now remained stable for over an hour. As such we believe this incident has been resolved, although we will continue to monitor closely.