Histórico de interrupções do Invoca

1. 29 Gwengolo 2026 da 17:21 UTCinvestigating

   Estamos investigando um problema impactando entregas de relatórios programadas para clientes sobre a nova experiência Insights & Analytics. Os relatórios normalizados e as exportações de dados manuais permanecem inalterados.

2. 29 Gwengolo 2026 da 18:20 UTCidentified

   A questão foi identificada e uma correção será implementada às 12:00 pm PT. O Insights & Analytics ficará para baixo por aproximadamente 5 minutos durante esta atualização.

3. 29 Gwengolo 2026 da 19:08 UTCmonitoring

   Foi implementada uma solução e estamos a acompanhar. O acesso ao Insights & Analytics está de volta.

4. 29 Gwengolo 2026 da 19:45 UTCresolved

   This incident has been resolved.

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Eost 2026 da 17:50 UTCresolved

   Julho 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99,89%

Traduzido automaticamente da atualização oficial do incidente.

1. 12 Eost 2026 da 21:53 UTCidentified

   We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.

2. 12 Eost 2026 da 23:40 UTCresolved

   This issue has been resolved. Smart Alerts emails are now sending as expected.

1. 22 Gouere 2026 da 14:07 UTCresolved

   Junho 2026 Invoca Disponibilidade Métricas Roteamento de chamadas: 100% Web/API: 100%

Traduzido automaticamente da atualização oficial do incidente.

1. 22 Gouere 2026 da 13:13 UTCinvestigating

   Atualmente estamos investigando uma questão que afeta a troca de números e a atribuição de chamadas através da plataforma Invoca. Os clientes podem experimentar dados de atribuição ausentes ou atrasados durante este tempo. Nossas equipes de engenharia estão trabalhando ativamente para restaurar o serviço.

2. 22 Gouere 2026 da 13:46 UTCmonitoring

   Nossa equipe de engenharia identificou e resolveu o problema subjacente. Os serviços foram reiniciados e a troca de números e a atribuição de chamadas estão sendo restauradas. Estamos monitorando ativamente para confirmar a recuperação total

3. 22 Gouere 2026 da 13:57 UTCresolved

   Este incidente foi resolvido. A interrupção foi causada por uma falha de hardware em um de nossos servidores, que temporariamente levou nossos serviços de inserção de números dinâmicos e chamada offline. Nossa equipe de engenharia substituiu o hardware afetado, serviços restaurados e confirmou a recuperação completa Janela de impacto: 5:50AM - 6:37AM PDT

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Gouere 2026 da 18:33 UTCinvestigating

   Atualmente, o Invoca está passando por um atraso no processamento de arquivos Signal (importações manuais e automatizadas de arquivos) a partir de 8 de julho de 2026 às 10:30 AM PT, com serviço normal previsto para retomar entre 3:00 e 6:00 PM PT hoje. Todos os arquivos enviados durante esta janela estão em fila de espera e processarão automaticamente sem nenhuma ação necessária. Todos os outros serviços relacionados com o sinal estão a funcionar normalmente.

2. 8 Gouere 2026 da 22:56 UTCmonitoring

   O processamento de arquivos de sinal foi agora retomado e estamos monitorando para garantir que todos os arquivos em fila de espera sejam processados como esperado.

3. 9 Gouere 2026 da 00:52 UTCmonitoring

   Continuamos monitorando quaisquer outros problemas.

4. 9 Gouere 2026 da 00:53 UTCresolved

   Os uploads de sinal estão processando com sucesso.

Traduzido automaticamente da atualização oficial do incidente.

1. 19 Mezheven 2026 da 11:54 UTCinvestigating

   We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.

2. 19 Mezheven 2026 da 12:23 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 Mezheven 2026 da 12:58 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 19 Mezheven 2026 da 13:23 UTCresolved

   The incident has been resolved. Reports, dashboards and webhooks are firing as expected.

1. 9 Mezheven 2026 da 22:47 UTCresolved

   May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%

1. 26 Mae 2026 da 18:46 UTCresolved

   From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.

1. 8 Mae 2026 da 18:59 UTCresolved

   April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%

1. 8 Mae 2026 da 16:29 UTCmonitoring

   We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.

2. 8 Mae 2026 da 18:54 UTCmonitoring

   AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.

3. 8 Mae 2026 da 23:23 UTCmonitoring

   We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary

4. 10 Mae 2026 da 18:26 UTCresolved

   The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.

1. 13 Ebrel 2026 da 16:42 UTCresolved

   March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 7 Ebrel 2026 da 18:45 UTCidentified

   We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.

2. 7 Ebrel 2026 da 18:50 UTCresolved

   This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.

1. 6 Ebrel 2026 da 18:58 UTCinvestigating

   We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.

2. 6 Ebrel 2026 da 19:48 UTCmonitoring

   Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.

3. 6 Ebrel 2026 da 20:35 UTCresolved

   Platform latency issue has been resolved.

1. 1 Meurzh 2026 da 09:17 UTCresolved

   February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 27 Cʼhwevrer 2026 da 17:31 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]

2. 27 Cʼhwevrer 2026 da 17:57 UTCresolved

   The Invoca Support Portal is now fully accessible.

1. 17 Cʼhwevrer 2026 da 21:32 UTCinvestigating

   We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.

2. 17 Cʼhwevrer 2026 da 22:21 UTCmonitoring

   We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly

3. 17 Cʼhwevrer 2026 da 23:19 UTCresolved

   Services continue operate as expected and our reporting backlog has cleared.

1. 2 Cʼhwevrer 2026 da 15:24 UTCresolved

   January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 29 Genver 2026 da 16:47 UTCinvestigating

   We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.

2. 29 Genver 2026 da 17:41 UTCidentified

   While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.

3. 29 Genver 2026 da 22:20 UTCresolved

   We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.

1. 22 Genver 2026 da 03:05 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].

2. 22 Genver 2026 da 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.

3. 22 Genver 2026 da 15:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22 Genver 2026 da 19:52 UTCresolved

   This incident has been resolved.